Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)

2,497 reviews

1214 Camino Carlos Rey Ste 1   Santa Fe, NM 87505
(Behind Pepboys)

(505) 438-4800

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 7 am - 11 am

Services at this Location:

Contact Us

(505) 438-4800

1214 Camino Carlos Rey Ste 1
Santa Fe, NM 87505
(Behind Pepboys)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 7 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

;helpful and efficient

Bruno T. 
Rating:
1.0

Returned truck with what the young man judged to be 1/2 tank fuel left. It was 5/8 when I left gas station and was slightly below 5/8 when he read the gauge. Would charge me $20+ for deficient fuel so I took truck and filled to over 5/8..gauge was between 5/8 and 3/4. My bill came and they charged for 2 more gallons and he marked that it wasn't up to 5/8. I called and he offered me to come look but since he couldn't see it was over 1/2 the first time I wasn't going to waste my time going back to look at gauge with him. I'm very aware how to read a gauge and it was most definitely above 5/8 so over a minor issue you get a bad review and I won't be going back or tell anyone else to use this location.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

EDWIN C. 
Rating:
5.0

Customer did not leave a comment.

Renee R. 
Rating:
5.0

Very quick and efficient.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Don V. 
Rating:
5.0

Excellent service, got us taken care of promptly and professionally.

Lance B. 
Rating:
5.0

Excellent recommendation for a company to provide much needed help. Excellent customer service

Debra H. 
Rating:
5.0

nothing great customer service!

david S. 
Rating:
5.0

Best u haul I've ever been to

Alessandro M. 
Rating:
5.0

Perfect! Efficient and friendly service representatives. No problems nor complaints.

Mahlon S. 
Rating:
5.0

Kevin is always prompt, professional, & pleasant Thanks again.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

munna N. 
Rating:
4.0

Return sign points you down the wrong way of a one way loop. Deceiving.

Marvin A. 
Rating:
5.0

Customer did not leave a comment.

Bradford B. 
Rating:
5.0

All was good, you had friendly and competent staff.

Thomas P. 
Rating:
5.0

The folks here are fantastic, friendly and very helpful!

Patricia N. 
Rating:
5.0

Customer did not leave a comment.

jeffery P. 
Rating:
4.0

Customer did not leave a comment.

Delbert D. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth M. 
Rating:
5.0

Great experience, thank you.

hollensbe R. 
Rating:
5.0

Customer did not leave a comment.

Mattea V. 
Rating:
4.0

Customer did not leave a comment.

peter B. 
Rating:
5.0

Great service already!

William S. 
Rating:
5.0

Customer did not leave a comment.

Lorence V. 
Rating:
5.0

Keep up the good work! Very helpful, courteous and professional representative.

Jay S. 
Rating:
5.0

Excellent guys.

Ishan A. 
Rating:
5.0

The locations are great, but UHaul is awful to work with. Your system wasn't working at all during pick-up and drop-off and the website/app is a mess. I checked-in -like I was asked to- the day before, but that only slowed down the pick-up process. Then I used the app to return the trailer outside of business hours, but it wasn't working despite my attempts to complete the return on 3 different devices.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

joshua G. 
Rating:
5.0

The trailer was in excelent condition, with new tires and very clean. Miguel was extremely friendly and helpful. I've used other Uhaul locations many many times and this is by far my BEST experience!!!

ADRIAN V. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

This is the location that I can depend on for great service.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Kyle and Miguel are professional, efficient, and friendly; the only thing maybe helpful going forward is to ask customer if they need any coaching on truck features (dashboard, adjusting mirrors, etc.)Otherwise, easy peasy and very smooth experience.

Lynn H. 
Rating:
5.0

The drop off was easy. The employee was very quick and I was in and out in under 5 minutes.

Raymond R. 
Rating:
5.0

The gentleman who helped me was very efficient and reassuring. It was a breeze to just drop off the trailer and go.

Vicky N. 
Rating:
5.0

Customer did not leave a comment.

Wendy F. 
Rating:
5.0

Originally scheduled to drop off at a different location that was closed when I arrived. I call to schedule the drop off and your representative told me the location was open until 5. When I arrived at the drop off location a note on the door said they were closed for two days. I had to call and was transferred three times before someone figured out what to do and sent me to the other location. Wasted a lot of my time when the representative that I called originally could/should have directed me to the other location.

Tim F. 
Rating:
5.0

Customer did not leave a comment.

Kristy T. 
Rating:
4.0

Customer did not leave a comment.

betty F. 
Rating:
5.0

Always great.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Kathy R. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

The only other thing you could do is deliver and pick up! That would be awesome !!!!!

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

JO K. 
Rating:
1.0

I AM DISGUSTED WITH UHAUL AND THE LACK OF CONCERN ABOUT THE LIFE AND SAFETY ENDANGERMENT WE WERE PLACED IN BY THE LACK OF MAINTENANCE AND LACK OF CONCERN FOR OUT SAFETY AND WELLBEING.

Twyla S. 
Rating:
5.0

Customer did not leave a comment.

Constance T. 
Rating:
5.0

Customer did not leave a comment.

HAYDEN W. 
Rating:
5.0

Miguel was very friendly and helpful. No complaints from me; just accolades.

Cephas W. 
Rating:
5.0

No improvement. The personnel are very competent and friendly,

HAROLD T. 
Rating:
5.0

Very professional

Jeanette R. 
Rating:
5.0

Customer did not leave a comment.

Patricia N. 
Rating:
5.0

Customer did not leave a comment.

Pat M. 
Rating:
5.0

Conveniently located right by Silver saddle motel where we stayed! Super helpful staff.

Cody H. 
Rating:
3.0

The location of this facility is to small for the amount of equipment they have for customers who have 35-foot motorhomes,or longer, while other customers are at the facility. However, I do compliment the staff for handling the situation as best they could under the circumstances that existed.

johnny T. 
Rating:
4.0

closed when returned

Dryrll E. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Miguel at this store was great! Professional, courteous and helpful. He is friendly and explained everything in detail and clearly.

Tracy N. 
Rating:
5.0

Great!

Joseph J G. 
Rating:
5.0

Top notch service

William P. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

The attendant was super smart and thoughtful. He was excellent. We were in and out in no time. I would definitely recommend to anyone.

Charles E. 
Rating:
5.0

Kyle needs a raise, he was one of the best professionals I've dealt with in my whole life and went well above and beyond to get me setup. For real, he's the GOAT, you better be treating him as such.

Montana D. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Kyle and the other gentleman service representative were great! They the experience pleasant, were knowledgeable, and friendly. This was my first experience renting a moving truck and I would definitely recommend this facility. The staff was super helpful!

Audrey M. 
Rating:
4.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Customer did not leave a comment.

Edwin M. 
Rating:
5.0

What can I add when they do everything right. Great place Great staff Great equipment! Always there to help you with your needs.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Noel S. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
4.0

Customer did not leave a comment.

Francisco F. 
Rating:
5.0

Customer did not leave a comment.

Toni L. 
Rating:
5.0

The service rep was very friendly and helped me with the return quickly!

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Ramond A. 
Rating:
3.0

I inquired why cost of rental had increased by $ 15.00 in two weeks. Employees unable to answer question. I had reserved a tow dolly in March. Price at that time $ 103.00. Tight parking lot. Difficult to maneuver.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Patricia N. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Manager was courteous, efficient, and helpful when I picked up my trailer. He loaned me an adapter for trailer lights. He did all the work of hooking and unhooking the trailer. He is very good at running his business.

Phillip T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

You made it quick and easy, thank you !

Jeffery G. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

While I have nothing but praise for The Moving Store, the Uhaul app for returning rentals needs some work.

David M. 
Rating:
5.0

Customer did not leave a comment.

kendra H. 
Rating:
5.0

Awesome service. Trainee on the desk did a great job. And he helped me when I returned the trailer. Thanks!! I'll use you guys again!!

John R. 
Rating:
5.0

Customer did not leave a comment.

Lorence V. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

I had no issues, and the receiving of the rental was a great experience.

Kirk L. 
Rating:
5.0

Customer did not leave a comment.

Sally K. 
Rating:
5.0

I am not sure how they can improve. The staff, and in particular the manager who served me, was incredible.

David S. 
Rating:
5.0

Rest room for client must be set apart

Douglas R. 
Rating:
5.0

Manager or the gentleman at the front desk and servicing the equipment was excellent!

Lance B. 
No reviews have been submitted for this location.

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