The staff was kind and helpful!
ZOE-ANN B
Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect experience with this company.
JON TOnly five minutes to pick up the truck and two minutes to return it. Excellent service.
JEFFREY RThis is the only UHaul location in town I use - they are the best. Great place, fast, friendly, they have everything I need whenever I need it. There are not enough stars on this survey to reflect my gratitude.
ANNA HGreat rental experience!
JUDSON MThe staff was friendly, quick and efficient with their service. Thank you so much!
ERIKA SAfter hours drop off was smooth. The app tools are top notch, intuitive/ user friendly.
KENNETH MKyle and his crew are always pleasant, helpful and professional. It’s a pleasure doing business with them.
PHILIP AVery reliable operation. Chris and Kyle run a very tight ship and it's always a pleasure doing business with them.
TIMOTHY HKyle and Sean are excellent. Friendly, courteous and knowledgeable. My go to place for trailers and trucks!!!
FOREST DSuper friendly and efficient service!
WINIFRED HMaybe do a quick wipe down of drink holders. Regardless, they provided excellent customer service and the process was fairly easy.
Haley HExcellent service and a very nice van.
STROM PGreat franchise store, local owners. They treat you right.
BRUCE FAs always, great customer service! These guys know hot to operate!
DEAN ZWonderful service and great van! The staff is top notch and very knowledgeable.
NANETTE FProfessional, competent and courteous staff. Nice guys. Very helpful.
PEADAR Ogreat, very professional and easy !
DENISE JGood central location in Santa Fe. Very quick, easy and friendly check in. Gravel parking area for trucks. Did not enter office so not sure how clean and inviting the office was. Biggest issue was hired labor (2 men-3 hours) for truck unload, which was made through UHall app, was scheduled for 9:00AM, Aug 1 — they never showed and UHall had no remedy.
SCOTT SI have used this U-Haul location before and I will be using it again. The staff is welcoming, helpful and accommodating. The equipment and truck were well maintained, clean and great to use. It was easy in and easy out. The pricing was fabulous. Well done, guys!
KEVIN PThe manager is the best as always he really care about your need and always give you the best experience.
EMILIO CExcellent experience, would use them again!!
GARY RSean was extremely helpful!
DAVID RSuper friendly staff, everything ran smoothly. Thanks for the easy rental!
ALEC LParking lights remained on even when the vehicle and light switch were off. The A/C stopped blowing when the engine accelerated.
OTIS CKyle at this location was a great help, friendly and assisted in helping make sure I had the correct size trailer needed. Very fast at getting me all hooked up and making sure I was ready to leave without any issues.
MARTIN WSean was easy to work with and a great guy! Would definitely rent from him again.
JON ZGreat folks to work with , very professional and personable. Definitely my go to place for rentals
MARK AVery friendly !!! And helpful!!!
JORGE BExcellent service
SHAUN PHad a good experience, however, I had told the staff that I may be 1-2 hours late returning the truck depending on the movers and home access and wanted to know if I needed to purchase a whole extra day - and he ensured me that if I gave them a call the morning I was returning and communicated if there would be a delay - if there were no issues in later reservations, it would be no problem. I called first thing when they opened letting them know I might be 2 hours late, and Sean informed me that it was no problem as they had no reservations for that truck later that day. I returned it 1-1.5 hours late from the original 11am time and when I got my final bill, I was charged for another full day of renting. Disappointed to have communicated all of that only to be charged the extra day after all.
KATHRYN RIm having issues with the charges. It appears as if I am being charged 2x for the insurance andiles
GERSHON GAll aspects of this transaction were excellent. The busy was open, communicative and transparent. No issues or concerns whatsoever.
RICK MExcellent service
JAMES HChristopher & Kyle run a professional operation and are very courteous and accommodating. Highly recommended for your moving and transportation needs
John LGood small location. Short on furniture pads. Wrote down 36 instead of 6 then charged me for 36 .customer. service fixed it
GERSHON GI’ve never had any issues at this location.
THOMAS BYou guys rock!
SAUL JExcellent Service. Everything went great, the truck was ready and waiting for me at my reservation time. The truck ran great with no issues at all, A/C worked great. Check in process was very easy as well. Highly recommended!
David LGreat service, easy and efficient.
SHANNON GEveryone was super helpful and friendly.
SAUL JThese guys ROCK !!!
DANIEL BCert helpful staff
BENJAMIN DDon't make them drive from Rio Rancho to Santa Fe during rush hour to pick up a truck that should have been available in Rio Rancho
KIMBERLEY SThey need to do a better job of explaining the car trailer, especially that you need to tighten the straps at every gas stop. One of the straps was tied around the wheelbase instead of the tire which may have been why they didn’t show us the process. Not sure how safe that is on a 1200 mile trip, it made it okay, but sure caused issues at the drop-off location.
JAMES MService really was efficient - informative, quick, friendly. Easy to pick up and to drop off truck. Moving is stressful, these guys made the renting a truck part easy.
BENNETT BExcellent customer service! Keep doing what you’re doing !
JOHNNA GChris was a great help. He was friendly and on top of things. I was in and out of the store in just a few minutes. My experience at other U-Haul places has not been good. What a breath of fresh air to go to this store! They seem to understand the value of good customer service! I will be returning if/when I need moving equipment again.
DEAN ZThis facility was just fine and the staff was great. HOWEVER, I WILL NEVER RENT WITH U-HAUL AGAIN BECAUSE YOU PEOPLE CANCELLED MY PREFERRED PICK UP LOCATION AT THE LAST MINUTE AND CAUSED ME HUGE TRANSPORTATION PROBLEMS TO GET TO THE REVISED LOCATION (I WAS ON A BIKE)!!!!! WHATEVER HAPPENED TO CUSTOMER SERVICE????? I RESERVED MY ORIGINAL TRUCK WEEKS IN ADVANCE AND SURELY YOU COULD HAVE MADE ARRANGEMENTS TO HAVE ONE READY FOR ME.....BUT NO.....I GET A TEXT THAT SAYS MY PROMISED TRUCK WILL NO LONGER BE AVAILABLE - YOU PEOPLE SHOULD BE ASHAMED OF YOURSELVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Gregory MIt was very friendly staff that greeted me at the door, helped me with the truck, and greeted me immediately when I arrived back. This was an excellent experience.
KENNETH Wexcellent service great attitudes.
JOSEPH SGreat friendly service
ANDREA BI can not think of anything they took care of everything in a professional and timely manner.
DANIEL V