Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)

3,861 reviews

1214 Camino Carlos Rey Ste 1   Santa Fe, NM 87505
(Behind Pepboys)

(505) 438-4800

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 7 am - 11 am

Services at this Location:

Contact Us

(505) 438-4800

1214 Camino Carlos Rey Ste 1
Santa Fe, NM 87505
(Behind Pepboys)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 7 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

Truck was fine. Windshield and truck dirty.

CAROL M 
Rating:
5.0

Kyle is always helpful and professional and his u-haul is always neat and clean as are his trucks. I have returned many times when I need moving help and will do so and refer him if a friend is moving.

DARREL L 
Rating:
5.0

The van was nice, easy to drive. The customer service at Camino Carlos Rey Santa Fe was excellent.

THOMAS F 
Rating:
5.0

Love the ease of online reservations and how quick it went when I arrived from office to out of the lot.

TERESA F 
Rating:
5.0

Customer did not leave a comment.

THERESA Z 
Rating:
5.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

Customer did not leave a comment.

WAYNE W 
Rating:
5.0

Very friendly staff, quick service

RICHARD R 
Rating:
5.0

The fellas helped me and were so kind, professional, and O just really appreciated it.

VICTORIA R 
Rating:
5.0

These guys are great!! Helpful, easy check ins and check outs. Clean and equipment well taken care of.

TERESA F 
Rating:
5.0

Quick and efficient

DANA B 
Rating:
5.0

Customer did not leave a comment.

MARK H 
Rating:
5.0

Customer did not leave a comment.

STEVEN P 
Rating:
5.0

Very good service

QUINCY N 
Rating:
5.0

Customer did not leave a comment.

VIOLET M 
Rating:
5.0

I have always had perfect service with friendly, helpful people here. My go-to when i need to rent a trailer. thanks guys!

CHRISTINA G 
Rating:
5.0

Customer did not leave a comment.

Patricia K 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
4.0

I love these guys!! Always helpful, polite and knowledgeable.

TERESA F 
Rating:
5.0

These guys are solid. Courteous fellows who came out immediately and squared me away with the turn in.

Conrad C 
Rating:
5.0

Always come through for me, sure save the day, love U Haul! Ag

ANDREW G 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN R 
Rating:
5.0

I want to say thanks to Shawn and Tyler at The Moving Store at 1214 Camino Carlos Rey Ste 1 Santa Fe, NM 87505. I came into your store after suffering a significant vehicle issue while driving my camper from Colorado to Arizona. I was still in the early minutes of dealing with the dealership and trying to figure out how to get my trailer on a safe space and then get home. These two guys went way above and beyond. They helped me call storage places for my trailer, helped me get the best safe truck from you all, and even recommended food and hotels for the night. It was a crazy hectic day, but these two made it a lot easier on me. They had great patience and ensured I was not only provided a great Uhual product, they helped me as a human get through a stressful day. Thank you to Uhual and these two great humans.

DAVID V 
Rating:
4.0

Although I started the rental as it being ‘clean’ once driving it it was almost impossible to see out of the windshield safely. I had to go to a gas satiation to clean it myself. Would appreciate a more thorough cleaning before my next rental.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Timothy L 
Rating:
5.0

My experience in Santa Fe was great I had a lot of problems with the move and I wished people would have been more understanding but people these days are not understanding at all

DEBORAH D 
Rating:
5.0

They where already receiving the trucks, courteous personal they did their inspection and job good and get me going fairly fast.

MARCO S 
Rating:
5.0

Customer did not leave a comment.

JESSE B 
Rating:
5.0

Nothing. Very easy process from pickup to dropoff

FRANCISCO T 
Rating:
5.0

Great service and equipment! Very helpful and friendly definitely recommend!!

Aaron S 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

DALE D 
Rating:
5.0

Your website says I can check in with my smart phone. I don't think that;s possible, at least at some locations, Showing that as an option, when it isn't, makes things needlessly confusing, I checked in at the counter. It was pretty fast and efficient.

Robert H 
Rating:
5.0

Customer did not leave a comment.

GLENDA G 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L 
Rating:
5.0

Customer did not leave a comment.

JAYLENE K 
Rating:
5.0

Not a thing! Well done, bravo!

E K 
Rating:
4.0

Customer did not leave a comment.

Stephanie G 
Rating:
4.0

Customer did not leave a comment.

JAMES E 
Rating:
5.0

Customer did not leave a comment.

FELIPE T 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO T 
Rating:
5.0

Customer did not leave a comment.

HERMAN O 
Rating:
5.0

THESE GUYS ARE THE BEST!

SAMUEL R 
Rating:
4.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Customer did not leave a comment.

JACK R 
Rating:
3.0

Have clean rentals. Rental was dirty and smelt horrible

CHANTAY B 
Rating:
5.0

Customer did not leave a comment.

JOSE F 
Rating:
5.0

Customer did not leave a comment.

DENNIS H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L 
Rating:
5.0

Customer did not leave a comment.

Alejandro C 
Rating:
5.0

Sean was great help.

JAMES J 
Rating:
5.0

Customer did not leave a comment.

AUGUSTINE O 
Rating:
3.0

Customer did not leave a comment.

GABRIELA P 
Rating:
5.0

Customer service was great! The entire process was efficient.

KRIS W 
Rating:
5.0

Kyle’s team are professional and great to work with in Santa Fe on Camino Carlos Rey!

SHEREE Y 
Rating:
5.0

The owner provided efficient and informed service while being empathetic and hands in as I had a couple of bobbles that needed navigating. Most people these days are too concerned with themselves to provide this level of service. Awesome!

CASEY S 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S 
Rating:
5.0

great service!

SAMUEL R 
Rating:
5.0

Service was excellent. The trailer exterior paint was faded and peeling but inside was fine and it worked well.

THOMAS B 
Rating:
3.0

7 days is not enough time to load ,drive and unload a 20or 26 ft Uhaul. Staff in sante fe usually try to help where they can to have a little extra time.

Dana C 
Rating:
5.0

Customer did not leave a comment.

RAPHAEL M 
Rating:
5.0

Very efficient and friendly service. Drop off was a quick 3 minute exercise.

Duane S 
Rating:
4.0

Great experience overall! Appreciate the timeliness of service and the willingness to work for solutions (I had some box returns without a receipt handy). The staff were friendly and efficient, and the truck performed as expected. This is a well-stocked store, considering its size, and the folks there knew what they were doing. I appreciate their referral of a local mover who did an excellent job with the heavy lifting. I would use this location again for moving needs.

DANIEL C 
Rating:
5.0

The team in Santa Fe was prepared and everything was ready for pickup... excellent customer service... Trevor in Las Cruces, was so polite and assisted me with my self service dropoff...it's people like these that help make renting uhaul equipment so easy...

GILBERT O 
Rating:
5.0

Customer did not leave a comment.

LAURA T 
Rating:
5.0

The staff was friendly and quick to get me on my way. Very easy process... The Uhaul app is a bit wonky, but that did not affect our trip.

JOHN E 
Rating:
5.0

Customer did not leave a comment.

CHARLES G 
Rating:
5.0

Great service.

TED G 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B 
Rating:
5.0

Customer did not leave a comment.

LAURA T 
Rating:
5.0

Truck rented had a little play in the steering but otherwise was ok

WILLIAM G 
Rating:
2.0

Only one staff made drop off very slow

THOMAS L 
Rating:
5.0

I would want them to walk out and do a walk around the equipment before I was to drive off. What they said was the gas and mileage was wrong.

CHAD C 
Rating:
4.0

improve parking lot layout

REBECCA P 
Rating:
5.0

Customer did not leave a comment.

REBECCA S 
Rating:
3.0

Customer did not leave a comment.

JAY T 
Rating:
5.0

# 1...Best in town!

Dolores V 
Rating:
5.0

Customer did not leave a comment.

TED G 
Rating:
5.0

Customer did not leave a comment.

MIGUEL M 
Rating:
5.0

quick & simple rental; no problems

RODNEY C 
Rating:
5.0

Customer did not leave a comment.

PAUL P 
Rating:
5.0

Very good service and they're always there when you need them

JAMES M 
Rating:
5.0

Best service i always go to this place because of the friendly staff

BRIAN R 
Rating:
5.0

Customer did not leave a comment.

KIMBAL G 
Rating:
5.0

Wonderful help! Even when we showed up a few minutes after closing.

carisa k 
Rating:
5.0

Best U-haul location in Santa Fe and Dallas. I have used them on numerous occasions, always excellent service.

JOHN M 
Rating:
5.0

Friendly staff, convenient location and staff always willing to assist when needed. Many services available when using the uhaul app.

ERNIE P 
Rating:
5.0

Great place! Great guys!

SAMUEL R 
Rating:
5.0

Excellent experience

SHAUN P 
Rating:
5.0

This was the first time I had to reclean the cargo area before use. There were mouse droppings in Mom's Attic, along with multiple pieces of metal and plastic mixed in with some type of soil. The cab also had coffee splatters, but I did not have time to clean the cab before use. The truck also had issues with the back door latch. A few times we really had to push to get the door locked and because of the metal being bent, we couldn't fix our padlock on it without some struggle.

Carrie G 
Rating:
5.0

Customer did not leave a comment.

PATRICK D 
Rating:
5.0

Customer did not leave a comment.

DYLAN Y 
Rating:
5.0

Customer did not leave a comment.

Naomi S 
Rating:
5.0

Kyle and Sean are great.

DAVID W 
Rating:
5.0

Customer did not leave a comment.

LARRY B 
Rating:
5.0

Getting trailer was fast and easy

STEPHEN D 
Rating:
5.0

Sean and gia crew are the best in the business!

JONATHAN S 
Rating:
3.0

Customer did not leave a comment.

ANDREW G 
Rating:
5.0

My second time dropping off trailer. They come right out and assist. Very friendly people, conversation, and awesome service. This is my go to location in Santa Fe.

TASIA B 
No reviews have been submitted for this location.
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