I can not think of anything they took care of everything in a professional and timely manner.
DANIEL V
Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly
JESSIE HKyle was great, 5 stars to him and his fellow employees. My issue was, I'd selected Las Vegas, NM as my pick up location, but the system set me up for Santa Fe due to lack of equipment in LV; however, I was not informed of the change. Lost over 2 hours, ended up unpacking the truck in the hottest heat of the day. Not good.
AMY FFriendly, well organized.
RONALD KI returned the trailer after hours so I didn’t communicate with staff.
GINO SDiscounts on extending rentals. Makenit so one insurance policy covers all the things you need like help hooking up the trailer.
GERSHON GMy issue is with U-Haul regional New Mexico. I requested the U-Hauls in the Albuquerque area and while there were more than eight locations to choose from, I had to drive an hour to Santa Fe to pick up the U-Hauls and then drive an hour back to Albuquerque to load and then start my trip. I made my reservation with U-Haul @ least 2 months prior to needing my U-Haul. Ridiculous that I had to go two hours out of my way.
Jana DGreat customer service- super friendly and accommodating.
LAURA MThis is a great location. Employees are very helpful.
STEPHEN YAll staff members were welcoming and friendly and very professional. They explained the procedure to rent the truck that was available. The return of the truck was easy and the employee was waiting and very efficient.
WANDA LI had to drive an hour 1 hour one way because my trailer I had reserved 1 month before was not avalible closer to me. Ireally should have been compensated for that
MICHAEL PMy only issue with U-Haul had nothing to do with the specific pick up or drop off locations both were great. I made my reservations to pick up my U-Haul trucks in Albuquerque and U-Haul regional assigned me to. Santa Fe location for pick up, so I have to drive an hour out of my way to pick up the trucks (2) and then drive another hour back to my home. I made the reservation 2 months ahead of time and there were 8 locations in the Albuquerque area I should have been able to get the trucks from. It was EXTREMELY inconvenient to have to spend 2 hours driving to pick up trucks on loading day.
Jana DThey were splendid and we really appreciate the newer model with a ramp! Thanks!
CHRISTOPHER BTruck was fine. Windshield and truck dirty.
CAROL MKyle is always helpful and professional and his u-haul is always neat and clean as are his trucks. I have returned many times when I need moving help and will do so and refer him if a friend is moving.
DARREL LThe van was nice, easy to drive. The customer service at Camino Carlos Rey Santa Fe was excellent.
THOMAS FLove the ease of online reservations and how quick it went when I arrived from office to out of the lot.
TERESA FVery friendly staff, quick service
RICHARD RThe fellas helped me and were so kind, professional, and O just really appreciated it.
VICTORIA RThese guys are great!! Helpful, easy check ins and check outs. Clean and equipment well taken care of.
TERESA FQuick and efficient
DANA BVery good service
QUINCY NI have always had perfect service with friendly, helpful people here. My go-to when i need to rent a trailer. thanks guys!
CHRISTINA GI love these guys!! Always helpful, polite and knowledgeable.
TERESA FThese guys are solid. Courteous fellows who came out immediately and squared me away with the turn in.
Conrad CAlways come through for me, sure save the day, love U Haul! Ag
ANDREW GI want to say thanks to Shawn and Tyler at The Moving Store at 1214 Camino Carlos Rey Ste 1 Santa Fe, NM 87505. I came into your store after suffering a significant vehicle issue while driving my camper from Colorado to Arizona. I was still in the early minutes of dealing with the dealership and trying to figure out how to get my trailer on a safe space and then get home. These two guys went way above and beyond. They helped me call storage places for my trailer, helped me get the best safe truck from you all, and even recommended food and hotels for the night. It was a crazy hectic day, but these two made it a lot easier on me. They had great patience and ensured I was not only provided a great Uhual product, they helped me as a human get through a stressful day. Thank you to Uhual and these two great humans.
DAVID VAlthough I started the rental as it being ‘clean’ once driving it it was almost impossible to see out of the windshield safely. I had to go to a gas satiation to clean it myself. Would appreciate a more thorough cleaning before my next rental.
Robert BMy experience in Santa Fe was great I had a lot of problems with the move and I wished people would have been more understanding but people these days are not understanding at all
DEBORAH DThey where already receiving the trucks, courteous personal they did their inspection and job good and get me going fairly fast.
MARCO SNothing. Very easy process from pickup to dropoff
FRANCISCO TGreat service and equipment! Very helpful and friendly definitely recommend!!
Aaron SYour website says I can check in with my smart phone. I don't think that;s possible, at least at some locations, Showing that as an option, when it isn't, makes things needlessly confusing, I checked in at the counter. It was pretty fast and efficient.
Robert HNot a thing! Well done, bravo!
E KTHESE GUYS ARE THE BEST!
SAMUEL RHave clean rentals. Rental was dirty and smelt horrible
CHANTAY BSean was great help.
JAMES JCustomer service was great! The entire process was efficient.
KRIS WKyle’s team are professional and great to work with in Santa Fe on Camino Carlos Rey!
SHEREE YThe owner provided efficient and informed service while being empathetic and hands in as I had a couple of bobbles that needed navigating. Most people these days are too concerned with themselves to provide this level of service. Awesome!
CASEY Sgreat service!
SAMUEL RService was excellent. The trailer exterior paint was faded and peeling but inside was fine and it worked well.
THOMAS B7 days is not enough time to load ,drive and unload a 20or 26 ft Uhaul. Staff in sante fe usually try to help where they can to have a little extra time.
Dana CVery efficient and friendly service. Drop off was a quick 3 minute exercise.
Duane SGreat experience overall! Appreciate the timeliness of service and the willingness to work for solutions (I had some box returns without a receipt handy). The staff were friendly and efficient, and the truck performed as expected. This is a well-stocked store, considering its size, and the folks there knew what they were doing. I appreciate their referral of a local mover who did an excellent job with the heavy lifting. I would use this location again for moving needs.
DANIEL CThe team in Santa Fe was prepared and everything was ready for pickup... excellent customer service... Trevor in Las Cruces, was so polite and assisted me with my self service dropoff...it's people like these that help make renting uhaul equipment so easy...
GILBERT OThe staff was friendly and quick to get me on my way. Very easy process... The Uhaul app is a bit wonky, but that did not affect our trip.
JOHN EGreat service.
TED G