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CLIFTON J
Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your employee, Chris Dewitt, needs some additional training in the area of "customer service". He was rude and condescending, and I would actually like to speak with someone at the U-Haul HQ with whom I could share more of the details of my experience with him. Fortunately for me, the OTHER employee at the pick-up location (unfortunately, I did not see his name) seemed to be the exact opposite of Chris. The other employee intervened when Chris was trying to charge me an additional $40 above the price quoted on my reservation. Additionally, when the printer would not work to print out the contract, the other employee was the one who asked very politely if it would be permissible for them to send the contract to me via email. I told him, "Of course!" The other employee was super appreciative. When I drove around to the location to pick up the tow dolly, Chris and the other employee were both there to hook it up to my tow vehicle. Chris never said a single word to me during that interaction. The other employee was super friendly and engaged me in conversation. I wish I knew the name of the other guy who assisted me at the pick-up location, as I would absolutely love to give him 5-stars on this review. He was knowledgeable, professional, helpful, and friendly. The exact opposite of Chris Dewitt, the employee with whom I spent most of my time.
STEVEN CAbsolutely a great location
EUGENE AThis is the second time I have retruned rentals to this location. The staff has been so friendly and accommodating I could not be more pleased with the customer service.
DAVID FKyle and his crew do great work! Thanks!
Mark HThe guy who runs this location always gives excellent customer service.
Vernon RI’ve rented from these guys a few times and always decent useable equipment. Really appreciate the newish truck with low mileage, especially for the long trip to Palm Springs.
James BI recommend. you and always use U-haul
WILLIAM LExtremely helpful and quick staff here. Even in the snow.
IZZABELLA WOriginal salesman was excellent. When I returned the truck the man was rude and aggressive. He was a jerk.
MONTANA WKyle and Sean were great!! Very sweet, and professional.
TANYA AMy agent was awesome. He was accommodating, friendly, and conversational. Best U-haul experience I've ever had. I would recommend this location.
BENJAMIN BReturned after hours. Tried to call 14 times during the day and no answer so gave up and called 800 national number and they helped
JASON MThese guys are the best, supper helpful.
PETER OExcellent experience
SHAUN PThis is the best UHaul franchise anywhere in the USA!
Debra TParking was a little confusing but the staff were excellent and helpful.
WILL Mfriendly staff, easy rental process, good price
Robyn BMoving help charged me for two separate moves. Trying to resolve this is proving difficult.
Matthew KEasy rental and helpful staff.
ARTHUR LBeen doing business with this location long time ago. Great service and friendly staff.
ALAA AThe van was great (newer model), the employees were friendly and accommodating (regarding my requested pick up/ drop off time and the experience was as easy as could be.
MELANIE WI did notice that there was a couple chips on the windshield
Brian RThe two gentlemen that worked with us to rent a van or amazing and helpful. And the vehicle was in good condition. We also liked that it was a locally run franchise.
Tomas OAlways great
RICHARD RAwesome. Thank you so much!
DANNY AGreat job! Thank you
CYNTHIA KThese guys are the best in customer service!
SAMUEL RThe associates were very friendly and helpful.
CHRISTINA MExcellent staff
DREW KThis is a superb store.. The owner takes care of you and gets you on your way. Hookup for the trailer to disconnect he is with you every step.
RODNEY SLoved it
TAMMI MGreat staff. Very communicative, friendly, knowledgable, and helpful
WILLIAM KGreat location and service
RENE CNothing to improve. Chris was great during the reservation & check in process.
PAMELA CChris and Kyle are super nice! Give em a bonus!!!
RACHEL MI initially made a reservation at the Cerrillos location with an employee in person, weeks in advance. They recorded my car incorrectly and I found out the day before my move that they did not have any of the parts needed for a hitch to be installed on my car. They were very unhelpful and after an hour of searching any alternate options in town, I returned to rent a moving truck. I was offered nothing for the inconvenience, not even an apology for their mistake.
CLAIRE ZThe vehicle I was driving was out of alignment,the driving lights the worst I have ever experienced
LAURENCE TBesides the contract owner and your drop off confirmation mishap, overall experience was good.
larry pSmooth
IAN PLet costumer know when to is closed had pick up canceled
DONALD MAlways great service
COLIN GI did not go inside, but the person who checked me in was super helpful, professional, and efficient.
amy eThe U-Haul team were very professional and courteous. The helped me by showing me step-by-step how the trailer is set up, how to load, and how to drive. Extremely beneficial. Thank you Team!
GEORGE Scould not have been more helpful and pleasant!
Joan Mthe guys that runs/owns this place is just great..... always friendly and helpful.
Brent J