Customer Reviews for The Narrowsburg Union LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This has nothing to do with this location or the vehicles.. CORPORATE IS DISGRACEFUL...I BOOKED 3 TRUCKS IN HONESDALE 8 MILES FROM MY LOCATION...AND 48 HOURS PRIOR I AM INFORMED I NEED TO PICKUP 2 OF THE VEHICLES IN 2 DIFFERENT LOCATIONS AND 30 MILES EACH WAY FROM ME. THE 3RD VEHICLE HAD NOT BEEN ASSIGNED YET.....I WAS TOLD I WAS RESPONSIBLE FOR THE ADDED MILEAGE.. BECAUSE OF THE TIMELINESS OF MAKING ARRANGEMENTS TO GET TO BOTH PLACES IN OPPOSITE DIRECTIONS...I COULD NOT COMPLY WITH 24 HOUR USAGE...SO HAD TO EXTEND ANOTHER DAY FOR BOTH VEHICLES. WHEN I EXPRESSED MY DISSATISFACTION AND DISAPPOINTMENT TO YOUR CUSTOMER SERVICE REP, I WAS TOLD THAT'S THE WAY IT GOES... I ASKED AGAIN ABOUT THE 3RD RESERVATION...AND WAS TOLD HE WOULD CHECK INTO IT...PUT ME ON A 5 MINUTE HOLD AND SAID HE COULD GET ME A 10 FOOT TRUCK INSTEAD OF THE 15 I RESERVED AND THAT IT WAS IN SCRANTON 50 MILES AWAY...I DECLINED AND CANCELLED THE RESERVATION..... YOU GUYS ARE NOT CUSTOMER FRIENDLY...NOR ACCOMMODATING. OR UNDERSTANDING TO THE COSTS. I'LL BE SURE TO TELL PEOPLE I KNOW HOW POOR YOUR SERVICE IS.Kille S.
Customer did not leave a comment.Josef S.
Customer did not leave a comment.John C.
Rebecca at the Narrowsburg Union fielded my phone call, set up my rental and also checked me out when I returned the truck. Rebecca was personable, friendly and knowledgeable. Great experience.Densie B.
Customer did not leave a comment.Raymond B.
The truck wasn't cluttered but it was sorta dirty inside -- muddy floor, etc. Overall a good experience though.John O.
nothing really great experience all the way aroundROBERTJACOB S.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.LORNAANGELA A.
Customer did not leave a comment.Tyree M.
Perfect drop off location. Lots of space in the parking lot. Well posted signage made trailer drop off and self return using the uHaul app a breeze. Will only use this drop off location in the area moving forward.Jonathan F.
Customer did not leave a comment.Lawrence B.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.MARGARETMUNROE L.
The original return location was 121 miles from residence and seems excessive. Narrowsburg was only 24 miles.Harold C.
Customer did not leave a comment.Patrick B.
Customer did not leave a comment.SAMUEL H.
Don't know. I was satisfied.Martin C.
The truck had a hole in the top of the fuel tank and would leak gas when you filled it up. Also the steering felt like it would fall apart at any moment. I can't believe they they would give me such a dangerous vehicle.JOHN ALEXANDER C.
Very nice staff found to be very accommodating at Narrowsburg pickup locationTHOMASE M.
I am very unhappy by the service rendered when I drop off vÃ©hicule. I experience a lack of customer service which I have always enjoyed at that location & felt short of it this time when a call could have elivate an extra gas charge. I am very disappointed by the way my complaint was handled as well.JULIETTESANDRINE H.
the team at the Narrowsburg Union could not have made it easier to rent with UHAULJASONR C.
When someone rents something online don't give it away.PATRICIAA B.
When I couldn't get a uhaul anywhere I called and one was there for me.I am going to use them from now on.They are very friendly and reliable.Patricia B.
Did not know I would have to drive almost an hour to pick up truck till that morning? It is a very remote area Was very disappointed Put us behind in planned move over 3 hours Did not get the promised $50 guarantee!!!Mary S.
Staff was friendly, helpful, polite and professional! You could not ask for more. I would highly recommend this location for renting the equipment they may have.Richard P.
Customer did not leave a comment.LOUIS ANTHONY C.
Customer did not leave a comment.kenneth C.
Clean mirrors and windshield with solvent to remove bug stains etc. staff was knowledgeable, courteous & helpfulIANS M.
Very helpful considering a strange situation (store wasn't actually open when I arrived).Alexander K.
Customer did not leave a comment.Anna G.
Customer did not leave a comment.JOHNJOSEPH H.
Already recommended someone. Quick and fast .GreatJoanne H.
Customer did not leave a comment.PATRICKARMAND M.
All was really super here as wellNancy M.
Trailer was put on hitch and chains incorrectly, not secured. I had to correct it myself and then the team at Scranton UHaul had to re-attach. Also discovered two right tires were flat, there was a light out, and the seal in the door had a split, which allowed water to come in, potentially destroying an expensive TV. Of additional interest may be the fellow dressed like the farmer from Waterboy, complete with straw hat and belly sticking out of tied up t-shirt, who inquired as to what I was hauling in the trailer, prompting some concern about security..until he tripped over his wheelbarrow and spilled dirt all over the parking lot directly in front of my car. (No joke)CHRISTOPHER S.
A professional job, as always, by this team. Thank you, we will be back.JASONR C.
friendly serviceVANDEREOFY P.
Customer did not leave a comment.ELIZABETHMARY K.
Customer did not leave a comment.JUAN P.
Customer did not leave a comment.VINCENT B.
It was lovely! Thank you Jared!MATHIASA P.
Friendly efficient counter service :) PS: cell service is very spotty or non existent fir ATT users so the on site check in and return should not be a requirement as it's not possible to use my phone. That should be considered in advance when text is sent as the inability to check in on site is a bit stressful.John K.
Customer did not leave a comment.JOHN,ERIK K.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.Arthur F.
BETTER SIGNS IN FRONT OF BUILDINGFRANK C.
Do not allow me to book at a location that is closed! I had to change my reservation from Beach Lake PA to Narrowsburg NY last minute and it made me late.Jared N.
What I'm writing here has nothing to do with the location but rather the equipment. It was very clean however it wasn't in the best condition (location not at fault). Besides for some small cosmetics, which isn't a problem, the trailer door had a broken latch. It held closed but was a bit wobbly. It should be fixed asap because one day the second rusty latch will give just like this one. I have a picture of the broken latch but couldn't upload it. Didn't have any phone service at the location. However, the person at the location was extremely helpful with everything. Pass him on a thank you from me.OBADIAH W.
Customer did not leave a comment.Alexander E.
Customer did not leave a comment.Nancy M.
The whole rental experience was great.. everyone was very helpful I will be using this location again in future..thank youBrittany N.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Steven M.
Signage for building was hard to see coming from one of the directions, but everything worked out.Steven M.
Some of the expectations for remote check-in were a bit unclear but this didn't seem to be the location's fault at all. This was more a problem with website clarity.Richard B.
Customer did not leave a comment.Daniel O.
Customer did not leave a comment.Nancy M.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Christopher E.
Friendly personnel who gave us info on the area and even recommended a place to get lunch!Nancy M.
Customer did not leave a comment.Steven D.
Virtual drop off needed. Location had no WiFi service nor cellular service. Could not check in the drop off of vehicle. Had to drive 15 miles to get service and call customer service and email pictures. Not very convenientJorge F.
Customer did not leave a comment.Gloria R.
I was highly impressed with the trailer and how it towed. The surge brakes work awesome.Christopher M.
Customer did not leave a comment.Eileen H.
Great jobMariusz K.
Knowledgable and professional staff at the Union. Pleased to work with them :) Johnjohn K.
Great staff and servicePEDRO M.
Be sure all information is stored in the computer, it wasn't , and we had to give the information all over again. Waste of precious time when moving.Joe G.
Customer did not leave a comment.SCOTT A.
Customer did not leave a comment.Kellen M.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.Angela J.
location even harder to find and if you do find it, is not obvious what you are supposed to do once you get thereJohn C.
Customer did not leave a comment.Francine D.
My husband and I had a reservation for 12 o'clock in the day for very specific reasons he took off half the day of work we did not get the truck until almost 2 o'clock that afternoon missed out on what we were supposed to do Ended up having to go double the mileage and keep the truck for an extra day and if we got it on time I wouldn't of had to do that I was also never called and notified that my truck was not available so I waited in the parking lot with my three-year-old son for over an hour and then had to take my three-year-old son out with me the next day in the U-Haul to finish what my husband and I were supposed to do originally the day before with the U-Haul at 12 PM -Patricia M.
everything was greatARLENE K.
While this location was adequate and easy where I really loved the attention I. Got was at the lake Huntington service station from owner Brett He stopped totally from what he was doing to confirm my reservation and make sure I got the truck i needed on very short notice nearby He was quite busy when I hit there but made me a priority. When I returned it in Brooklyn the new Utrecht station. Was so much better than fourth avenue. Much more personable and efficient thanks to Sean. Much easier too.MARILYN C.
Was rather disappointed in the price difference from local office to online price. Staff was very friendly and helpful. Josh was great.josh H.
Customer did not leave a comment.Melissa S.
Nice people good servicePedro M.
The staff is much more courteous than the person at Bethel Storage, Bethel, NY who is disorganized and short on information regarding rentals. The equipment was clean but there was a hole in the rear tire with the cord showing which I did not see initially. The person in the office when returning the truck told me it should not have been sent out and she was going to report it again..joan J.
Customer did not leave a comment.Mitchell L.
Customer did not leave a comment.Karl B.
Staff was extremely courteous and efficient. Thank you!Michael R.
Very well-organized rental site!Colleen C.
Customer did not leave a comment.Randall K.