Customer Reviews for The Office

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Office

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Lisa C.
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Extremely kind and professional service. Convenient and easy processing.

CHRISTIAN I.
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Overall the van was in good working order and new. The team was pleasant to deal with inside and helpful. The van was very dirty, on the outside it was covered in dust, and on the inside, there was grass clippings on the ground as well as a beer can behind the driver's seat. The van was also only 3/4 full of fuel of which I took a picture of upon entry, I then proceeded to the nearest fuel station and topped it up which was $28.50...when I returned it I made sure it was full of fuel.

marilyn D.
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Customer did not leave a comment.

Gregory E.
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The owner was extremely helpful with some problems I encountered with a Cargo Van rental. The Office location is very warm and friendly, and it was nice to not have to deal with the hustle and bustle of what I call a traditional Uhaul location. Much more of a "Mom & Pop" vibe, which I appreciate and support. Also, thanks to the Uhaul Scheduling Manager, Leiane, for the help as well. Strong work all around.

Manish J.
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Many issues with this rental - 1. The milage out was captured correctly. I was charged for 40 extra miles that I did not drive. 2. The condition of the van was very poor. It was very dirty. Tires had low pressure. Seat belt was not working properly. There was hook on the Van floor that damaged our couch.. All in all, very badly maintained vehicle. 3. After calling to get the extra charges issue resolved, I kept getting transferred to different persons. After talking to 5 different persons and calling 3 times, someone took down my concern.

Tamara W.
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Customer did not leave a comment.

Jennifer H.
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Ingrid did a wonderful job of taking care of us promptly and with care. Thank you

FREDDIE H.
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Customer did not leave a comment.

Tameka T.
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Customer did not leave a comment.

Jesus A.
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Customer did not leave a comment.

MICHAEL C.
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It's local professional and clean!!! Great customer service, thank you.

Major S.
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Drop off the van and no one check if the van was outside and trying to charge for no return.

oscar C.
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Customer did not leave a comment.

Kennedy B.
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The app you guys are trying to push needs major work. It was an extreme inconvenience.

Roberta H.
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The story is I first went to your location on Obama blvd in los angeles where your store manage recieved 3 personal calls during my visit. There was a problem with the truck rental and die to her paying more attention to her personal life than me getting my truck she couldnt fix the proble. I was also told by a customer that if I got in front of het ( which I already was but was waiting on the side) that she was going to spit on me. No employee said anything to her. I believe this is a racial threat and your store did nothing. I left and went to the office where I was treated extreemly well. They were kind and helpful. But put the wrong time on my paper so I called the uhaul phone number and was told 3 different things one I would be bill e.g. d an extra $51 2 unsecured the truck for 4 hours and on the paper work it says 5. The gentleman on the phone that quoted the $51 never sent a copy of the transcript .I dontbkbow who is lying or who is telling the truth. I will never use this company again. And I just started a business where I need trucks quote often. Your company is thoughtless. I should have filed police charges at the obama location. I just didnt have time unlike your business I care about mine and the customer recieving there service in a timely manner. Discussed customer I will tell all my friends, clients and family yuh about my recent experience with uhaul

bob S.
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Customer did not leave a comment.

lashun J.
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An amazing team

Yanique T.
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Customer did not leave a comment.

Melanie C.
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Better sufficient customer service , they didn't even give me a contact and go over my contract.

PAUL B.
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grossly over charged still waiting for a call back from uhaul brought back sunday no one there returned Monday 10 miles round trip . but we love you uhaul

Andre H.
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Customer did not leave a comment.

Sarah M.
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I am so disappointment. I turned in all the vehicle the same day and now I am getting other charged on my card and being charged another $130 for additional days of use. So useless. I just don't understand why this store is so unorganized. Now I have to deal with the horrible phone customer service to try and resolve this.

Diana D.
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Customer did not leave a comment.

MARGARET R.
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Would use location again

Linda C.
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Customer did not leave a comment.

Abdellah B.
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I use it less than 3 hours for 3 miles And I put the gas as I take it But u guys charge me 2 times !!

Mark F.
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Luckily the location had a heavy duty dolly available because there was none in the truck as had been promised. The contract we received did not specify the amount of gas in the tank which was only 2/3 full so we were apprehensive about whether we would be charged for not filling the tank. We overfilled it to 3/4 but then got charged 40 cents for each extra mile we drove since the one way charge is based on location to location and does not factor in that the truck needs to go pick up stuff and then drop off. We probably would have been better off renting a truck locally and then returning it to that location which was an option we had explored. Though the truck was clean, it drove as if it had not had a tune up in quite awhile. There were 70,000 miles on it and maybe uHaul was trying to get more mileage on it. The personnel at the location we picked it up were very courteous and made pick up fairly easy.

Daniel L.
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There is no need for any improvement. The service was excellent!

Noah K.
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Please see my prior response sent. I was improperly charged by U-Haul despite having cancelled my order!! U-Haul needs to address!!!

TOSKA C.
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Customer did not leave a comment.

Simone W.
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My Sunday rental was to be unlocked with the key under the seat. It was locked and the office was closed. We had to scramble to get a truck. Found one at rodeo Facility. Very frustrating and stressful.

DENISE L.
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Customer did not leave a comment.

Stefano M.
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Returned the van on a Sunday as agreed and did as instructed - park the car in the back of the location and put the key in the slot. We have been charged for extra days even though we returned the vehicle on Sunday. Wish they could have given us better instructions on how to return the vehicle and avoid being charged for extra days

Bryn H.
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Truck was dirty when we received it, with an extra dolly we didn't order. Service was friendly and quick though.

JEROME B.
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Customer did not leave a comment.

Wayne K.
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We enjoyed working with this Uhaul location. Ingram was kind and professional. Getting some free paopcorn after a long moving day is also a plus. Thanks so much!

Pedro M.
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make sure the car is cleaned out beforehand, there was a bottle left in my car and that there is no sticky residue anywhere

MITRA A.
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I have received the worst customer service ever. The U hall was dirty and there were lots of broken glasses . She didn't send me the contract. When I asked her about my invoice and insurance paper, she treated me very disrespectful and was not polite to me. Since Friday evening till Monday afternoon I haven't received any document that shows my contract.

James P.
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Exceptional customer service. So thoughtful and polite.

ESA S.
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The location charged me for 2 days even though I returned the vehicle on the same day. Additionally, I had filled the gas up to the level at which I rented it and charged me for that as well. I did not get the vehicle I had requested online. Disappointed in this rental experience.

BUNCH P.
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Customer did not leave a comment.

Ayvette H.
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The lady I met at the return location stated that they were closed and that they are usually not open on Sundays. When I asked her to sign my receipt from the other location for proof of receipt she gave me the keys back and told me to just put them through the slot. I called today around 3pm to make sure they processed my return and they hadn't. I expressed my concern that they were going to charge me for an extra day and they assured me they wouldn't but ended up doing so. Needles to day, I'm very unsatisfied with my overall experience with u haul.

Tammie L.
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Best U-Haul experience, ever

ADAMA I.
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Upon arrival They didn't have the 10' truck I requested & forced me to pay for the 15' truck. Made me an hour late to meet my movers because of this truck delay. The phone representative was extremely rude, wouldn't give me a last name or ID number to reference her buy when speaking to her boss and my final 2 receipts show that they charged me for 2 trucks a 10' & 15'. Do not come to this uhaul distributor. They are con artists

MONTE W.
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Great service, easy transaction and a clean truck. I plan to use this location everytime i need uhaul and ive already started suggesting to others.

PHILLIP W.
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My experience was excellent. The lady, Ingram ? Did I spell her name correct ? Was great and very professional. Everything went smoothly and I certainly will be going back .

MARTIN B.
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Friendly and wonderful

VESELIN A.
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Customer did not leave a comment.

Carl C.
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Customer did not leave a comment.

Marnetta W.
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Customer did not leave a comment.

JoShone N.
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Customer did not leave a comment.

Patrick T.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

Louis G.
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The Propeietors of "The Office" are awesome.

jawad M.
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the hours are not clear they said close at 5 open to 7 yet closed on sat at 2...states had appliance dolly did not but charged me for one

Michael A.
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Customer did not leave a comment.

Jennifer A.
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Gas was not mentioned until the truck was returned.

Cameron K.
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Customer did not leave a comment.

DENISE H.
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Tell the people you renting from that the truck does not have a lifter and fix the broken driver mirror the truck road very bad like it was going to cut off. I would never go back to that place to get anything.

NICK J.
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Customer did not leave a comment.

Lynn F.
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Nothing. Very helpful owner.

douglas B.
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Better signage out front. location hard to find.

GENGER R.
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Customer did not leave a comment.

Monica G.
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I didn't get any paperwork or nothen they truck had no gas

GENA P.
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I never received a contract at the time of service. All of the transactions had been via email. When I called to indicate that I did not get a contract, the person stated that I had to speak to the manager and he would give me details. I didn't know how much gas, mileage, or even if I was being charged $19.95 per day. When I returned the vehicle, again NO contract and the person stated that she was very busy and went the back of the store. She stated that I used 70 miles, I only took four round trips at exactly 1.1miles and the clerk stated that I went 70 miles. When I challenged her, she stated that you can contact my manager, I am not exactly sure now that the order is closed out. I was charged $150. for three days on a 10" rental. I am disputing these charges and will never utilize this service again!!!!!!

Andre M.
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Customer did not leave a comment.

Mercedez J.
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Customer service send you to representative after representative, when there's confusion.

Miles H.
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Nice people

DAWN M.
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I NEVER RECEIVED A BILL/CONTRACT STATING THAT I WAS BEING CHARGED $498.01. I HAD NOTHING TO PROVIDE THE SAN MATEO LOCATION. THIS NEEDS TO BE PROVIDED TO ME PLEASE ASAP!!!

LAWRENCE N.
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Great customer service.

YONI A.
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Great experience

JORDAN N.
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never gave me any documentation of any kind.

EDWARD N.
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Customer did not leave a comment.

KEVIN H.
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People were nice there but for myself having done everything possible to expedite the process(including online express checkout) it was still extremely slow.

gregory C.
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sales person didn't seem too know what they were doing. I had to get a truck from another location which took all of 10!min . This place took 45 min and then could not print the contract. I am waiting on my refund!!!

MICHAEL L.
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The people working at this location were congenial and down to business. Though the neighborhood might be a bit suspect, I'd definitely go back if need be.

Ronald C.
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The U-Haul reps did not accurate record my gas replacement vs. mileage used. I was over charged!

Sean H.
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You charged me $28 on a EZ Gas fee for which I have no idea what that means or why I am being charged

JEROME B.
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As a frequently returning customer, I'm impressed the service and care provided. From the civility of the staff to the clean vehicle provided in my rental. The great service (service) began at the counter. The small things count!

JOSH A.
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disorganized staff .I rented a truck and returned it the same day and only used it to move less than 5 miles from one location about 4 round trips ,first they had poor record keeping because for a week after I was receiving emails asking me when I was planning on returning the truck then they tried to over charge me for 5 or 6 days truck rental ,than when I took time off of my busy work day to sit on phone with main uhaul office ,suddenly I received a email from the office saying I did return the truck on same day ,but now the hugh charge was for driving 93 miles in one day.dishonest staff at the office or poor milage record keeping on milage of trucks ,I will never rent a truck though that location again ,the office on la bread worst uhaul rental experience I've ever experienced

ROY W.
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None at this time.

YANIQUE T.
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Customer did not leave a comment.

MONICA R.
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Customer did not leave a comment.

LEXIE A.
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I initially booked to pick up my uhaul at a different location online and I got an email saying that I would be notified where my pickup location was because they did not have the truck I needed. I never got notified where to pick up my truck. After many phone calls I figured out where it was. The pickup location was very far and out of the way. When we got there the service was good but slow. I do not think I will be using uhaul again because of the confusion with where to pick up, long waits on hold when I called, and overall poor customer service. I will be telling my friends to use a different service as well.

Vanessa A.
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customer service was phenomenal.

Rhonda C.
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Thank you

LETICIA S.
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the operators of the business are super nice and professional. we really liked the people. the service was superb. the location, for uHaul business purposes, is not optimal.

KIMBERLY L.
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Customer did not leave a comment.

MARIA C.
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I booked at the Crenshaw location and was unilaterally rerouted to this location which was doable but inconvenient. This location was a lot less hectic and somewhat more organizer but did not have the mattress pads and other products.

Vina E.
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No sign at location - very hard to find. Very unprofessional personnel, slow and not respectful of customer time at all.

EDGAR B.
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Martinez was professional and helpful. I could not ask for more. I moved over 2500 miles and it went smooth.

WANYE R.
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Very helpful staff it was a pleasure to do business at that location. Should I have need for U-Haul in the future I will return to that location...

No reviews have been submitted for this location.

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