Customer Reviews for The Office
(U-Haul Neighborhood Dealer)

Rating:

1.0

Van was dirty the power outlet didn’t work, horrible experience I’m calling tomorrow to complain. I couldn’t even move my things in that van

Rating:

3.0

There was trash in the back of the Uhaul. Also, this is not The Office's fault, but I was charged for another rental period via the uhaul app even though I started returning it before the end time.

Rating:

3.0

I was over charged and have not been able to make contact with office to correct charges....

Rating:

1.0

Awful customer service! The truck was filthy and the customer service rep provided no consideration or effort to rectify the issue. She pretty much told me to "take it or leave it". If I wasn't in a rush and on crunch time, I surely would have left it. The van was infested with some type of hazardous matter, that my daughter broke out with an allergic reaction all over her face and upper torso. We had to return the van before the end of the rental. Thankfully the Uhaul manager (not the facility manager) was professional, accommodating and apologetic. My survey response is not a representation of Uhaul but of business "The Office" who is an authorized Uhaul dealer.

Rating:

5.0

Pleasant experience..

Rating:

4.0

Truck was dirty and I had to clean it out myself before I could get in it.

Rating:

1.0

Vehicle was dirty, not cleaned in weeks. Cigarette buds and ash. Dirt. Smell of pee and vomit. Rather rude customer service confirming they are too busy to clean vehicles. Beyond unprofessional

Rating:

5.0

Clean, easy and very helpful

Rating:

1.0

Was charged incorrectly. Two of the three equipments reserved were not available. Person helping us was very slow took about 30 minutes to finally get the keys and head out. Also tried calling for several days and no one ever answered.

Rating:

5.0

I was a bit puzzled as to why they had to photocopy my drivers license, even though I uploaded pictures during the online check-in? Is that standard procedure?

Rating:

3.0

Get the truck fixed, the inside had some broken things such as the sun visors and window opener. Also I haven’t received a receipt yet.

Rating:

5.0

Very polite to me and very helpful and respectful I really appreciate the time and effort with the help that I had today I would love to do business with you again thank you and God bless 🙏🙏 you and your team and your family 💕💕

Rating:

2.0

The lady at the front is very rude and difficult. When I arrived to pick up the U-Haul there was still stuff in the back and I was made to move it out for her. And I still haven’t gotten a receipt for this last rental.

Rating:

3.0

I would not recommend U-haul to my colleagues and customers as I have an active dispute raised for using the van for 3 hours and I am being charged $210. I did refuel the vehicle post ussage, and I do have the proof for it. but the customer support team did not even bother making a note of it.

Rating:

5.0

The lady that assisted me was very nice and informative.

Rating:

1.0

We were met with a conflict of whose van was whose and it took over an hour to resolve. It’s really a shame to books through Uhaul and to be met with such subpar service. I’ll be reaching out for a refund and plan to always figure out another solution outside of Uhaul.

Rating:

1.0

I was charged an extra day despite following the arrangement made with the counter person to simply drop the keys in the door slot by 2 pm Sunday, which I did ar 12:30 pm since they were closed on Sunday. Next, I was not asked, but was charged for insurance without being told. I would have declined if asked. Next, I was not informed there was a .89/mile fee in addition to the $19.95 daily rate. Lastly, I spoke to a uhaul agent at (310) 671-0686 regarding the discrepancies and was told I'd receive a response within 72 hours. That was a Monday. It's now Friday with no response.

Rating:

3.0

I got charged $130 for furniture pads I never got

Rating:

5.0

Janet was great. She was friendly and was able to get my reservation going right away. I like that they had on-site parking for my vehicle during the day as well. I will be back to this location in the future.

Rating:

5.0

Love this location . The lady running it is so nice. Would recommend

Rating:

2.0

truck was super super loud, sounded like missing muffler or terribly maintained

Rating:

1.0

The Office phone number does not work. Had to wait an extra hour to get our truck. Charged 100 instead of the base rate.

Rating:

1.0

The truck was dirty with boxes and a sheet inside when I opened it at my destination. I had to throw out that trash. The walls and floor was covered in dirty and debris. If this wasn't bad enough, I received a receipt in the email and was charged for 201 miles. I only did 30 miles! I took at uber to the location and spoke with a woman. She called the manager and texted him my number. She said he'd call me. He didn't call. Terrible!

Rating:

4.0

The place was clean, but not well marked, we did not realize this was affiliated with uhaul. The only was we knew we were in the right spot was another truck in the parking lot. The person was very helpful friendly and efficient once we figured out we were in the right spot.

Rating:

1.0

I was over charged and there is no one to explain to me the charges. I rented the same truck somewhere else before and for a lower price.

Rating:

2.0

The pickup process was pretty poor. The store was closed and the mobile/online check in process said I had to 'go inside' (which wasn't possible). I could see two uhaul lockboxes on the gate so why aren't they being used?! Luckily the owner eventually turned up.

Rating:

5.0

Extremely kind and professional service. Convenient and easy processing.

Rating:

4.0

Overall the van was in good working order and new. The team was pleasant to deal with inside and helpful. The van was very dirty, on the outside it was covered in dust, and on the inside, there was grass clippings on the ground as well as a beer can behind the driver's seat. The van was also only 3/4 full of fuel of which I took a picture of upon entry, I then proceeded to the nearest fuel station and topped it up which was $28.50...when I returned it I made sure it was full of fuel.

Rating:

5.0

The owner was extremely helpful with some problems I encountered with a Cargo Van rental. The Office location is very warm and friendly, and it was nice to not have to deal with the hustle and bustle of what I call a traditional Uhaul location. Much more of a "Mom & Pop" vibe, which I appreciate and support. Also, thanks to the Uhaul Scheduling Manager, Leiane, for the help as well. Strong work all around.

Rating:

4.0

Many issues with this rental - 1. The milage out was captured correctly. I was charged for 40 extra miles that I did not drive. 2. The condition of the van was very poor. It was very dirty. Tires had low pressure. Seat belt was not working properly. There was hook on the Van floor that damaged our couch.. All in all, very badly maintained vehicle. 3. After calling to get the extra charges issue resolved, I kept getting transferred to different persons. After talking to 5 different persons and calling 3 times, someone took down my concern.

Rating:

5.0

Ingrid did a wonderful job of taking care of us promptly and with care. Thank you

Rating:

5.0

It’s local professional and clean!!! Great customer service, thank you.

Rating:

2.0

Drop off the van and no one check if the van was outside and trying to charge for no return.

Rating:

2.0

The app you guys are trying to push needs major work. It was an extreme inconvenience.

Rating:

1.0

The story is I first went to your location on Obama blvd in los angeles where your store manage recieved 3 personal calls during my visit. There was a problem with the truck rental and die to her paying more attention to her personal life than me getting my truck she couldnt fix the proble. I was also told by a customer that if I got in front of het ( which I already was but was waiting on the side) that she was going to spit on me. No employee said anything to her. I believe this is a racial threat and your store did nothing. I left and went to the office where I was treated extreemly well. They were kind and helpful. But put the wrong time on my paper so I called the uhaul phone number and was told 3 different things one I would be bill e.g. d an extra $51 2 unsecured the truck for 4 hours and on the paper work it says 5. The gentleman on the phone that quoted the $51 never sent a copy of the transcript .I dontbkbow who is lying or who is telling the truth. I will never use this company again. And I just started a business where I need trucks quote often. Your company is thoughtless. I should have filed police charges at the obama location. I just didnt have time unlike your business I care about mine and the customer recieving there service in a timely manner. Discussed customer I will tell all my friends, clients and family yuh about my recent experience with uhaul

Rating:

5.0

An amazing team

Rating:

3.0

Better sufficient customer service , they didn’t even give me a contact and go over my contract.

Rating:

5.0

grossly over charged still waiting for a call back from uhaul brought back sunday no one there returned Monday 10 miles round trip . but we love you uhaul

Rating:

1.0

I am so disappointment. I turned in all the vehicle the same day and now I am getting other charged on my card and being charged another $130 for additional days of use. So useless. I just don't understand why this store is so unorganized. Now I have to deal with the horrible phone customer service to try and resolve this.

Rating:

5.0

Would use location again

Rating:

1.0

I use it less than 3 hours for 3 miles And I put the gas as I take it But u guys charge me 2 times !!

Rating:

3.0

Luckily the location had a heavy duty dolly available because there was none in the truck as had been promised. The contract we received did not specify the amount of gas in the tank which was only 2/3 full so we were apprehensive about whether we would be charged for not filling the tank. We overfilled it to 3/4 but then got charged 40 cents for each extra mile we drove since the one way charge is based on location to location and does not factor in that the truck needs to go pick up stuff and then drop off. We probably would have been better off renting a truck locally and then returning it to that location which was an option we had explored. Though the truck was clean, it drove as if it had not had a tune up in quite awhile. There were 70,000 miles on it and maybe uHaul was trying to get more mileage on it. The personnel at the location we picked it up were very courteous and made pick up fairly easy.

Rating:

5.0

There is no need for any improvement. The service was excellent!

Rating:

1.0

Please see my prior response sent. I was improperly charged by U-Haul despite having cancelled my order!! U-Haul needs to address!!!

Rating:

1.0

My Sunday rental was to be unlocked with the key under the seat. It was locked and the office was closed. We had to scramble to get a truck. Found one at rodeo Facility. Very frustrating and stressful.

Rating:

1.0

Returned the van on a Sunday as agreed and did as instructed - park the car in the back of the location and put the key in the slot. We have been charged for extra days even though we returned the vehicle on Sunday. Wish they could have given us better instructions on how to return the vehicle and avoid being charged for extra days

Rating:

3.0

Truck was dirty when we received it, with an extra dolly we didn't order. Service was friendly and quick though.

Rating:

5.0

We enjoyed working with this Uhaul location. Ingram was kind and professional. Getting some free paopcorn after a long moving day is also a plus. Thanks so much!

Rating:

4.0

make sure the car is cleaned out beforehand, there was a bottle left in my car and that there is no sticky residue anywhere

Rating:

1.0

I have received the worst customer service ever. The U hall was dirty and there were lots of broken glasses . She didn't send me the contract. When I asked her about my invoice and insurance paper, she treated me very disrespectful and was not polite to me. Since Friday evening till Monday afternoon I haven't received any document that shows my contract.

Rating:

5.0

Exceptional customer service. So thoughtful and polite.

Rating:

1.0

The location charged me for 2 days even though I returned the vehicle on the same day. Additionally, I had filled the gas up to the level at which I rented it and charged me for that as well. I did not get the vehicle I had requested online. Disappointed in this rental experience.

Rating:

3.0

The lady I met at the return location stated that they were closed and that they are usually not open on Sundays. When I asked her to sign my receipt from the other location for proof of receipt she gave me the keys back and told me to just put them through the slot. I called today around 3pm to make sure they processed my return and they hadn't. I expressed my concern that they were going to charge me for an extra day and they assured me they wouldn't but ended up doing so. Needles to day, I'm very unsatisfied with my overall experience with u haul.

Rating:

5.0

Best U-Haul experience, ever

Rating:

1.0

Upon arrival They didn't have the 10' truck I requested & forced me to pay for the 15' truck. Made me an hour late to meet my movers because of this truck delay. The phone representative was extremely rude, wouldn't give me a last name or ID number to reference her buy when speaking to her boss and my final 2 receipts show that they charged me for 2 trucks a 10' & 15'. Do not come to this uhaul distributor. They are con artists

Rating:

5.0

Great service, easy transaction and a clean truck. I plan to use this location everytime i need uhaul and ive already started suggesting to others.

Rating:

5.0

My experience was excellent. The lady, Ingram ? Did I spell her name correct ? Was great and very professional. Everything went smoothly and I certainly will be going back .

Rating:

5.0

Friendly and wonderful