Customer Reviews for The One Tax And Multi Services
(U-Haul Neighborhood Dealer)

125 reviews

9909 E 38th St Ste A   Indianapolis, IN 46235

(317) 489-3751

Office Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(317) 489-3751

9909 E 38th St Ste A
Indianapolis, IN 46235

Services at this Location:

Office Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great and fast…

YVES S 
Rating:
3.0

Customer did not leave a comment.

ANGEL B 
Rating:
5.0

VERY GOOD..

WILFRID A 
Rating:
5.0

Good People.

JHONNY C 
Rating:
5.0

Customer did not leave a comment.

JEMINI H 
Rating:
3.0

The parking lot is out of control with the crater holes they have. It might not be their fault but baby it is to much for personal car let along the truck. I am glad i added the insurance because you will need it leaving and retuning in the parking lot. I was in line for a 15 mins before I was helped. While waiting to complete the transactions the merchant left me waiting for about 7 min while they went to the back to do something. On the U-Haul site it said that the location had a appliance dolly. It did not. I was able to go to another U-Haul but was given a Utility dolly for free. I really needed a Appliances dolly. I also paid for some moving covers that i did not order and or use. all the years i have renting i never new you are to return the moving cloths?

Regina W 
Rating:
5.0

You make good job

JACKY D 
Rating:
5.0

This Gentleman was prompt,intelligent and knew his job, Thank You James A Schoen

JAMES S 
Rating:
5.0

Bien

GUYVELSON S 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL D 
Rating:
5.0

I not really know what them need to do

GUDLEY J 
Rating:
5.0

Good thing

JEAN D 
Rating:
3.0

Customer did not leave a comment.

Charles H 
Rating:
5.0

Customer did not leave a comment.

JEAN C 
Rating:
1.0

Location was run down and filthy. I reserved a utility dolly, but they did not have one on site, so I was sent to a second location. Second location also didn’t have the dolly. I was unable to spend my entire day tracking down an item I had reserved a week in advance, because unlike everyone I interacted with, my time is limited and valuable. Because of this I was unable to complete the task for which I had limited time that morning. Embarrassing level of poor service, I’ll use someone else next time. Keep the $40 I gave you for the privilege of driving a box truck pointlessly around the worst part of town and put it towards more dollys.

DOUGLAS S 
Rating:
5.0

Good spot

Hendy W 
Rating:
4.0

Customer did not leave a comment.

MAURICE J 
Rating:
5.0

The young man that help me get the truck,was very polite and respectful, and it didn't take long before I was in and out ...thank you UHaul service...A plus

MICHAEL O 
Rating:
2.0

Customer did not leave a comment.

Dell N 
Rating:
2.0

The one that was on duty wasn't very well trained. The truck that I rented only had 3/8 of gas in it . Also the rental was for another location . The location that I had to go to wasn't notified of the change of location.

MARVIN H 
Rating:
4.0

Customer did not leave a comment.

Maria M 
Rating:
5.0

Good service

Richener J 
Rating:
1.0

The truck had not been cleaned. The back had layers of dirt. We had to clean ourselves. The cab had used water bottles and a fork inside. The original location we reserved at I guess was overbooked. We were switched to this location. Which was disappointing as well.

Joseph M 
Rating:
5.0

Good, everything was good

Marckendy F 
Rating:
1.0

The gas was not where it was listed . The truck had a piece hanging off in the front. Gas runs out way too fast.

Brandi L 
Rating:
5.0

Better communication time waiting

Charles B 
Rating:
1.0

This place is very shady. Took a long time to get the truck and lots of dubious activity going on. I would not recommend this place to anyone. It’s unsafe.

John W 
Rating:
5.0

Good

Junior Y 
Rating:
5.0

N//A

VLADIMIR D 
Rating:
3.0

Customer did not leave a comment.

Karlecia R 
Rating:
5.0

No complaints, the customer service check out and back in were polite and efficient. First time ever a CSR completed check in inspection and granted me the opportunity to go get gas in make sure it's on 3/4's upon return vs paying an automatic $37, I only paid $10. My only issue was figuring out what exactly 3/4s was on Uhaul dash. It was hard figuring out as the picture examples on rental overview the emphasized returning Uhaul on 3'4s, but the picture of fuel amount hare mcdona6 clearly shows that 3'4s is in the place of 1/2

Valence H 
Rating:
5.0

Mui excelente

Fritzner A 
Rating:
1.0

Customer did not leave a comment.

Mike P 
Rating:
5.0

Great

Carl M 
Rating:
1.0

Porque suben el precio sin comentarle al cliente

Balzac m 
Rating:
1.0

Customer did not leave a comment.

Lakeisha M 
Rating:
1.0

I had to wait 45 minutes to get the truck. The truck had a different license plate on it. The truck had some kind of engine check engine light. The truck was exceptionally old, and when you drove it, it felt like it was going to fall apart.

nikquisa n 
Rating:
4.0

Be more informative. Have better quality equipment.

Mary C 
Rating:
5.0

Customer did not leave a comment.

Hadad m 
Rating:
5.0

Great service.. Everything was great

Peterson V 
Rating:
4.0

As it was not a luxury one, wish more care in maintenance.

Felisma E 
Rating:
5.0

To contact U Haul in case displacement

NICO M 
Rating:
5.0

Customer did not leave a comment.

kenvy G 
Rating:
5.0

Customer did not leave a comment.

Jean B 
Rating:
5.0

Yo he best place ever, Carl is a perfect man in customer service🙌🏾 I recommend you guys to rent from them

Alex L 
Rating:
2.0

The process was so slow. It took forever when I got there to get the truck. The truck was not cleaned out from the previous user. I put gas in the truck before I brought it back but they still charged me for gas. The return of the truck also took another 30 minutes. The parking lot has so many potholes, it's rediculous. This is NOT a place I would rent from again or recommend to anyone.

Christopher P 
Rating:
5.0

Customer did not leave a comment.

ACHILLE J 
Rating:
5.0

Everything was good

Lormeus W 
Rating:
5.0

Customer did not leave a comment.

Tasha H 
Rating:
5.0

Customer did not leave a comment.

anonia m 
Rating:
5.0

Everything was good

Fricot F 
Rating:
5.0

Customer did not leave a comment.

RONY B 
Rating:
5.0

✅✅✅✅✅

EUNICE D 
Rating:
5.0

Very nice place.. the lot is bad but the people are nice

EUNICE D 
Rating:
5.0

The Owner is a very nice person

JAMES C 
Rating:
1.0

It was so scary I had to take someone with me because I didn't want to leave my car their. They also overcharged.

Luella V 
Rating:
1.0

This location is in a horrible part of town and was not the location I originally picked but was switched to because of truck availability. I chose not to leave my car due to fear of damage or theft. I instead to and from. I felt safety concerns at this location. I would never rent from this location again. This location had gun proof glass to protect its workers and seems to be a front for many activities. You need to review your rental locations more carefully and not force renters to go somewhere where it’s not safe and there have been many shot rings over the years. If I would have realized how bad this location was I would not have rented from uhaul. Worst location ever.

Douglas A 
Rating:
1.0

The parking lot is disgusting and filled with potholes

tonae r 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL E 
Rating:
5.0

Customer did not leave a comment.

MOREL J 
Rating:
5.0

Customer did not leave a comment.

GUITO G 
Rating:
5.0

Customer did not leave a comment.

Eva R 
Rating:
5.0

Customer did not leave a comment.

Marie D 
Rating:
5.0

Customer did not leave a comment.

BELO A 
Rating:
5.0

Customer did not leave a comment.

miss l 
Rating:
1.0

The windsheild was cracked the passenger door did not open the worst uhaul place ever the location was horrible the parking lot has the worst sink holes ever (pot holes thats how big they are) NEVER AGAIN and they tried charging my card $1.63 more for what.

LaDonna D 
Rating:
1.0

Customer did not leave a comment.

Timothy G 
Rating:
5.0

Everything was good ☺️

Kimberly J 
Rating:
5.0

Very nice and respectful people there..

WILFRID A 
Rating:
5.0

Customer did not leave a comment.

JUDITH V 
Rating:
5.0

Good people

Jean R 
Rating:
5.0

Nice location.. the owner was very nice and professional

CAMILLE P 
Rating:
5.0

The One Is The Best All the time

JUDE E 
Rating:
5.0

Customer did not leave a comment.

Latoya J 
Rating:
2.0

I’ve never had a dirty uhaul but this one was dirty and smelled like cigarettes the furniture covers were dirty and the guy who rented it to me was very unprofessional

Tiffani S 
Rating:
5.0

Customer did not leave a comment.

DEREK B 
Rating:
5.0

Customer did not leave a comment.

Arlene W 
Rating:
5.0

Jude Transport jwenn bon Sèvis 100% kalite

JUDE E 
Rating:
5.0

Uhaul is the company

wilson l 
Rating:
5.0

Customer did not leave a comment.

ELLO J 
Rating:
5.0

Customer did not leave a comment.

ANTONINE G 
Rating:
1.0

Parking lot was horrible and filled with holes. The trucks were pulled into the parking spots and the lot is so small. It was difficult to back it out to leave.

Mary K 
Rating:
5.0

Customer did not leave a comment.

JOUFFROY G 
Rating:
5.0

Customer did not leave a comment.

DUFRESE P 
Rating:
5.0

Customer did not leave a comment.

DINA J 
Rating:
5.0

They’re very nice people.. I would definitely recommend this location

LUCIEN L 
Rating:
1.0

We were told our reservation was guaranteed. We were supposed to pick up at 3:30. The place was closed. We weren't able to get the truck until almost 5pm. Then, we paid for 4 hours, yet was told to have the truck back at 7:30p. We were over charged. We only put 15 miles on the truck and was charged for gas. We were also suppose to receive $50 for the guarantee since our reservation was extremely late.

Dwayne W 
Rating:
5.0

Very clean and people are nice..

RONY F 
Rating:
5.0

Customer did not leave a comment.

Erin S 
Rating:
1.0

This location was in one of the worst sections of town. I did not feel safe in the office or at the location itself. It was by far the absolute worst experience I’ve ever had with UHaul.

Kimberly H 
Rating:
3.0

I think it take to long to received your refund I wasn't happy when it came to getting my refund that policy needs some improvement

Charlotte T 
Rating:
1.0

Fix your website and do not have franchises that are not committed to being available to the customer. This place is a joke and an abandoned building with a parking lot that can ruin suspension systems

Chapman L 
Rating:
3.0

The outside of the location is a little rough. Needs new pavement. Management was friendly.

MICHELE R 
Rating:
1.0

Customer did not leave a comment.

RaNeisha R 
Rating:
1.0

No one there. Was supposed to be open. Trashed parking lot. Pot holes everywhere. Would never go back

Hannah L 
Rating:
1.0

clean the place and get a legitimate sign. Have better management.

MICHAEL I 
Rating:
4.0

Customer did not leave a comment.

TIMKA H 
Rating:
1.0

Terrible

Tim K 
Rating:
1.0

Business door said open Monday-Friday 9am to 4pm. Employee did not show tell 9:35am. I was stuck outside for 40 minutes with a key or code to get my truck. When I called uhaul the rep. Hung up on me after 35 minutes on hold. I was very upset. It was not worth the money I paid.

John L 
Rating:
1.0

This location is in one of the worst neighborhoods in Indianapolis. The parking lot is a complete wreck. Extremely unsafe for a late night return. Location does not support mobile app pickup before the business opens but you don’t know this until you try and do the pick up. Would never rent from this location again.

SCOTT L 
No reviews have been submitted for this location.
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