Too much charge for gas just about 6 miles, you charged me for 10 gallon, that is very stupid.Lestin P.
Customer Reviews for The One Tax And Multi Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bad parking lotJeffrey S.
I was supposed to pick up at a different location, 20 miles north of this location. During the morning of the pickup, I proceeded to the original pickup location and logged in for the "mobile" pickup using my mobile device. My device said that my equipment was ready, however, after clicking on "check-in" it relayed to me there was an issue and to go inside the store. After walking into the store, the salesperson told me that the vehicle I had reserved days in advance was down and not available. I did NOT receive any notice of this. The salesperson decided to try and call around to find an available vehicle. After waiting for this, they located another vehicle approximately 20 miles south. They advised me that the vehicle was ready to go and they would be waiting my arrival. After arriving at the new store, the store was closed and no one was in or around the store. I had to call three(3) different U-Haul numbers to try and locate someone to check-in and receive the keys to the vehicle. After connecting with a representative, they said they had to call the store owner and he told them he would be at the store in five(5) minutes. I waited 20+ minutes for the store owner to arrive. Just in time for a huge rain storm to move in and further delay my already hour and a half (1 1/2hr) delayed moving process. They also did not have the furniture dolly that I needed as well... Not a pleasant experience. At the least, could have discounted the expensive rental rate.Kyle P.
Staff at this location did not know what they were doing. Took 45 minutes to get me checked in because the couldn't figure out how to use the computer program properly. I was getting ready to just leave and go to another U-Haul location when they finally got it figured out.John A.
Customer did not leave a comment.Hillary H.
Customer did not leave a comment.Harriette E.
Nothing really.. they're friendly and kindCarl M.
Customer did not leave a comment.PIERRE D.