Everything s fine
LIZBETH G
Customer Reviews for The Pack & Ship Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More employees for faster service. However, they always have a lots of clients and maintain very busy. Overall, great experience
Alejandro RGracias por su servicios
Rafael Lamazing and friendly staff love renting from this location
ORLANDO PNone
GUSTAVO BI would like to request a refund from since the trailer had an electrical defect that took over two hours to be corrected and it broke again during the trip we even got stop by a trooper because the lights weren’t working properly
RAFAEL SSolamente un solo comentario la cabina tenía pequeñas cucarachitas se q los clientes desconsiderados comen de todo en ellas y q sin difíciles de descubrirlas pero hay q fumigar las cabinas por lo demas en ese lugar mi experiencia siempre ha sido buena
GILBERTO MNothing everything was excellent
GILBERTO M1- take me to much time for check in. 2-the dolly for my car miss the plastic piece for the chain what going under the car, however left before the dolly put in the wrong way the “straps” take me long time to take out, U-Haul Asociate should check this before to checking time, the truck was dirty inside I cleaned it, this store need more asistence from associates, need more experience as well, the lady who take care of me was new but the other lady do not help to much neither. By the way I left the sun pass on the truck help me to get it
Chicky HIt’s perfect and fast process for rent
Imilcy JThe employee for the return was extremely unfriendly. People that do not like to deal with customers should work behind the scenes.
Vicente GThe truck needs a major tune up I felt like it was shaking to stall and it made me very anxious.
Gabriela BGot to my rental early to deal with all the questions all to find out it was not assigned. Then I had to deal with customer support. Then right when I was about to leave and when the rental was supposed to be picked up I watched the worker go in an hour before open to set it up. Vehicle smelled of cigarette smoke
Mathew RAll personal is amazing..
REINALDO Avan hasn't been washed since it was new. there was a thick cover of what looked like mildew all over.
Franklin SExcellent service
Yusniel PIt will be great if you can receive payments on line or the previous days
LUIS LMe cobraron un dinero extra hace tres días y no han resuelto mi devolución.
Robert FKeep it up !!!
jose zN/A
ESTEBAN SI am rating it a one star because I find it absolutely ABSURD to charge someone an additional day of rental and insurance for being 1-2 hours late in dropping off. This should be a prorated thing if it's not that late, not charge someone an ENTIRE OTHER DAY!
Samuel LKeep doing what you’re doing. Excellent!
Michael MExcellent service, plenty of customer reps in-store. Would definitely recommend.
HAROLD FNice store and nice service
ENRIQUE RExcellent team
DANIEL FGood customer service
ARACELY CVery profesional that team
WILFREDO DExcellent service always! Angelica, the manager, is very professional and strives to provide the best service possible.
oswaldo Pnothing!!! the people at this location are amazing!! best customer service ever
ORLANDO PNo comments
REINALDO AExceptional service. Would highly recommend this location and will use their service again in the future.
IRMA BEverything went very well
Lillian SGreat costumer service, really nice
LUIS AMuy rápida y eficiente atención, gracias
DENIS GBest customer service
EDUARDO GExellennt
EDGAR SNo comments
REINALDO AExcelent
Mari CThank you for your service. Claudia from the office was very kind and friendly.
Jose PI really like this place
Ender VExcellent customer service!
AMAURY QNothing everithing good
Antonio Rexcellent and fast service
Francisco GThx for great professional service at this location.
Ignacio GMy pick up was on a Saturday and I had lots of tech issues using the app to do the pick up. Cust support was helpful. In the end I had to install the app because web link did not work.
Jose BThey are very friendly
REINALDO ADon't stop the effort.
HARRY CWhen making my reservation I wanted to rent moving pads I wasn’t told that this pick up location would be unable to provide that so it did catch us off guard and we had to improvise at the last minute and secondly it was extremely far from where we live
Carlos S