The place was run great, If I were to guess the guy running it was prior military.
SCOTT H
Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, Everything went as it should. Good equipment and good service.
mark sExcellent customer service!
Perry RNot take 2 hours for a pick up. The guy was suppose to change my times around and never did. So it took me a hour and 45 minutes just to get the key. Very disappointed!
CASSANDRA RGood staff
Scott HAll good
BEN TCustomer Service was great!
Scott TReasonable charge ! For less than 4 hours Charging $106 isn’t reasonable plus the fact we refill The gas being used! I will never use or recommend U-Haul to my friends,
Michael SI have driven box trucks professionally and rented them over the decades to move family, friends, and ourselves dozens of times. Box trucks are a tool, not a luxury vehicle, and my expectations are aligned with that perspective. That said, this was the worst rental truck experience I've had. They'd mounted a dolly and a bag full of moving blankets to the passenger side interior wall of the box, though I didn't request them. This was a giant pain (Literally, I wrenched my back because of them) as I had to navigate around them with large, heavy pieces of furniture. They also served as a great obstacle to organizing the load for the trip. I was told that all in-town rentals come with a "courtesy" hand truck and moving blankets these days and I could have asked for a truck without them. I'd never seen them before, so had no reason to ask that the empty space I rented be fully empty. The steering was so loose that my son couldn't stop laughing at how much I had to work the wheel to keep it between the lines. The interior trim on the B pillar was unsecured and kept falling into my shoulder and the side of my head while I drove. I eventually had to just hold it up with my left arm while driving one-handed. The hood spontaneously opened while doing 55, which is a first for me. The safety catch did it's job and prevented it from hitting the windshield, but the sound was very alarming. The rear door was in need of grease real bad but, honestly, that's not a big deal. All the above made a three day move way more painful than it needed to be. I let them know about the issues with that specific truck and just got a shrug and a comment about it being a high mileage truck. Honestly, I'm getting older and I don't have high expectations for being coddled by corporations. I'm nobody of consequence and they don't care about my very occasional, small time business, but I think I'm going to try a competitor in a couple weeks for the serving phase of my move. Go slow and take care out there.
Devan DThe trailer was not clean but the attendant was professional and nice.
A TGreat
david hNothing, great experience!
brandon fNothing.
RICHARD SMy experience was excellent. The person running the location was extremely knowledgeable, helpful and I will definitely use this location for my next project.
bill rGreat service, location, availability and staff !
Charlie WFriendly, efficient, and professional. Everything you could ask for.
patricia NGood ppl work there Always busy but good sense of humor
Michael Sexpensive and your vehicle needs some suspension work done
michaela lVery professional and helpful.
Tom RGreat staff at Barlow shop. Allows friendly and prompt. I have rented three separate times over the last month. Quick hook up and easy returns.
ERICK SContactless drop after hours
David RGreat experience with picking up the unit. Would highly recommend Barlow Street U-haul contractor for U-haul/moving needs..
KAREN SOutstanding
FREDERICK RIncredibly simple booking and the customer service was immaculate. 100% would recommend to all my friends and family.
CHRISTIAN CGreat staff and great equipment
George PFriendly and local service
BRIAN GNothing comes to mind.
ERICK SGreat Service! Rob was awesome and was a wealth of knowledge for me. Thanks Rob!
Janelle TThey were very helpful and printed out notes I needed to follow up with Uhaul customer service.
IRVIN WThe gas tank was only amost half full when I picked up the vehicle and started driving it. When I returned the vehicle they charge me an additional $15 after I already put in $5. They said that it was 5/8 full when I started driving it. Next time I just need to remember to take a picture of the gas gauge because I don't think this was accurate I only drove 5 mi and I put in five bucks in gas It should have been fine I filled it back up to half a tank there's no way owed another $15. I respect your business but this was an error on your behalf that I ended up paying for.
SEAN FYour Employee " Chris " from Kentucky, did an outstanding job, he is definitely an asset to your company. Very polite, helpful.
RYAN MGuy who was there during drop off was great to work with and very helpful
JORDAN BHave the trailer ready when it was reserved.
RICHARD LI paid for a 6 pack of moving pads/blankets but never opened the package as they were not needed. I requested a refund but was politely told there were no refunds. Seems like in most cases where someone buys a product and does not use it they are able to return it for a refund. Why is this any different?
JAMES FI’ve known Rob professionally for a few years and with my move, I knew where I wanted to spend my money. The Packaging Store goes above and beyond and is the BEST location open in our area, hands down. Chris was there and also helped clean off my rental when I picked it up! Thank you for helping make this move easy, less stressful and for being the most professional UHaul in our area! Appreciate you guys! Well done!
Kristi GGreat
RONALD CGreat staff
RONALD LA ramp would have been helpful.
DAVID AGreat customer service. Thank you
JOHN PVery efficient, professional, clean and excellent equipment.
TED BFast and easy pick up. Chris was great!
TERRY MVery down to earth, friendly staff working on a Saturday! Highest possible recommendation.
SAMUEL MThe young man who assisted me was very accommodating.
DONALD TNo issues.
WARREN MStaff was super friendly and helpful. Second time renting from this location and will definitely come back again.
JUSTIN Achris and nate were great! great overall experience
CHARLES MNice knowledgeable staff working early on a Sunday!!!
PAUL WGreat customer service.
MICHAEL BGreat service.
SAMUEL WOne of the best U-Haul locations I’ve ever been to. Great service and great selection. I’ll be back.
RALPH CThe truck I received had several issues and I will be filing a claim. It had a leak in the roof. It rained and damaged my belongings including saturating a new mattress. The truck smelled like cigarettes and had ash on the dash from cigarettes. The seat belt did not work. The audio input jack for my phone music did not work. I would like to get my money back.
MATTHEW TFriendly and quick walk in service. Highly recommended.
MATTHEW RI was running late to pick up the truck and the employee called several times to make sure I was making it ok, and even stayed 15 minutes after closing to wait until I got there. He had the truck running to warm up before I got there and took the time to make sure I was all set before heading home. A+ service.
JOSHUA SChris was friendly, helpful, knowledgeable and accommodating to our timing changes.
MICHAEL JNothing at this branch, the gentleman that helped me was very professional, friendly and knew his job. Would recommend this facility to everyone. Thank you Lj
LEONARD KThe lights on the trailer stopped working, when my brother came to look at it he told me the brakes on the trailer keep locking up. Something needed to be adjusted. When you pulled off from a dead stop the brakes were locked and then they’d unlock. At a stop, in gear the truck wouldn’t move without giving it some gas. Brand new 2025 f150 pulling with the high performance engine.
VINCENT J