This store and the people here are great. The only issue I had was using the mobile check-in; this process saved little to no time at all and just created an annoyance while I waited to be "approved". This issue did not have anything to do with the store or the people, the mobile check-in is just not a very good experience.
Steve W.
Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They told me to “fill up the gas tank before I brought it backâ€. I put $20 in gas. The tank could not have possibly been full when I took the truck. I only drove 14 miles. When I returned it the guy said “tough, I'm not giving you any money back, you should've only put a couple gallons on itâ€. He didn't even get up from his chair. Awful customer service. This is going to the Better Business Bureau for sure along with my word of mouth to never rent from Uhaul on Barlow. Terrible experience.
kristin B.Very helpfull and pleasant
Dave G.This was a great experience working with the amazing, helpful staff (Jesse in particular!). I willl send friends and family to this location in the years to come. Thanks Barlow U Haul!
MARY D.Nothing, it was perfect! Jesse at your Traverse City location is awesome!! Great customer service and experience!
HEATHER C.I rented a 5 x 8 trailer. Right side lights did not work, rear door was defective and kept sticking in the up position, trailer floor was covered with grease, cosmetically trailer look like it was 100 years old. The U-Haul representative that I dealt with at this location was rude and was a real joker. I brought the trailer back an hour or so shy and they charged me another full day despite all the problems that I had had. I will never use this location and probably will not use U-Haul ever again.
SCOTT ROBERT D.Super helpful and friendly
michael G.The dealer was friendly and helpful.
Craig B.Jesse, the U-Haul attendant who helped me at both ends of my U-Haul rental was extremely nice and helpful. I was so happy to not have to endure the experience of using the U-Haul app (I have found it quite onerous on prior occasions), but to do the paper work in person and not have a prolonged wait. I highly recommend this location.
William M.Awesome customer service! Great prices. We will definitely use them again!
Andrew G.Always great customer service. I don't go anywhere else for rentals and packaging needs.
KAREN S.Individuals that helped me both picking up and dropping off were very courteous and helpful
Jeffrey S.Above average experience, as usual.
ruth B.Drop off after hours was slightly difficult using the posted instructions and website.
Sandra M.Great people to work with, friendly and accommodating.
peter W.The drop off location was friendly and a well established business.
Tamie H.Fix your website. Don't book me a pickup location that is CLOSED. So irritated that I called to confirm and they couldn't even tell that location was closed. This survey doesn't ask the right questions. Likely so you don't get bad feedback.
Alicia G.My recent experience went as expected.
Jerry O.The online check-in process failed big time, leaving me standing in the cold. Luckily a nice employee opened the store early and helped me. The online process was useless and when the guy at the store was helping me, another customer walked in with the exact same problem. Great employees, abysmal online service.
Maria U.Great fast service. I was in and out with a tow dolly in 10 minutes.
JIM H.Hire new staff.
MAXX J.Jessie once again provided high quality customer service
SHAUN M.Nothing comes to mind. Staff was excellent, curious and knowledgeable
chris G.Customer service returning the truck was amazing ..
Sylvia S.My experience was perfect! Quick and easy pickup and return. The vehicle was clean and in excellent shape. I'll definitely go back when I need to rent a van/truck/trailer.
Deborah D.The staff I encountered was rude
Thomas W.Did a great job, from making the reservation, to hooking the trailer, to dropping the trailer off. This was a great operation and location.
jim H.Very easy rental with excellent service from start to finish. Thank You!
Brian M.This location was very short staffed, and after a very long wait time an unfriendly and unhelpful person eventually provided some service.
Paul M.The 24 hour drop off option is really convenient. The process is fast and easy. This location's parking area is always well organized and easy to use. This is my top choice for rentals and drop offs in my area.
Liberty H.Wonderful friendly staff...dont change anything..
JEANNE O.Just nice guys to work with
Brian V.great experience! Robert was great!
TODD R.Thanks for an efficient, clean and economical solution to our moving situation!
Kevin G.Me when I got there - "Hi sir, I'm out front and would like to know where you would like the trailer to be dropped off?" Him - "well, not out front". That's it, not a joke, not a drop of sarcasm - just a feeling like I'm bothering him by dropping off the trailer.
ROBERT M.Nothing, service was great, best truck I have ever rented, clean, new, good mileage. May buy a new truck like this one!
LOUIS B.Auto drop off was really nice
Justin T.Excellent and friendly staff! A great experience all around!!
TOM F.Excellent service, clean and new vehicles. All around great experience!
Mark B.Have rented here numerous times, always a good experience, most important they always have the equipment I need.
Daniel B.I've used this place for the past 3-years and it's always been a wonderful experience up until this past week. I rented a 4'x8' trailer and upon my arrival the unit number didn't match the plate number and the plate expiration date was 3/23, well past my 9/27/23 pickup. I was then given another unit. Upon my arrival in Fernandina Beach, FL, I looked at my paperwork and the drop off destination indicated Wyoming, MI. If I hadn't brought this error to their attention I would have been charged a heavy destination fee for drop off.
Lori H.Thank you very much for the rental!
Nathaniel L.Your service is already excellent!
ruth B.Staff is wonderful!
TONI A.Bob a great help on the pick up and the UHaul Regional Manager was onsite when we returned the trailer and he was fantastic! Very happy with entire transaction and use of trailer which turned out to be perfect for our move.
John P.Honest with me that the only trailer available was one that had a tire and/or balance issue. I wish my reservation left me with a trailer without issues. Other than the trailer, the service was fast, honest, and answered all my questions.
Michael D.Super friendly. Knows their job well.
Steve S.Trailer did not tow well. It caused vibrations in the towing truck both unloaded and loaded.
keith H.Keep on doing what you're doing. Great store great service!
Rich L.