Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)

2272 reviews

1516 Barlow St   Traverse City, MI 49686
(North of Premier St on Barlow St)

(231) 947-6832

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: 8:30 am - 1 pm

Services at this Location:

Contact Us

(231) 947-6832

1516 Barlow St
Traverse City, MI 49686
(North of Premier St on Barlow St)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: 8:30 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brent R. 
Rating:
5.0

The Packaging Store staff was awesome! Keep up the good work guys!!!!

Sharon H. 
Rating:
5.0

It was all pretty good until I found out there was no U-Haul location in Gaylord Michigan where I was moving to

Kristine L. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER LYN K. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Service was excellent and equipped rented worked perfectly.

JR M. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

The staff even called me to verify the truck was ready and very professional..

Rob C. 
Rating:
4.0

Customer did not leave a comment.

SHAWN CHRISTOPHE S. 
Rating:
5.0

Customer did not leave a comment.

Derrick P. 
Rating:
5.0

Customer did not leave a comment.

GIUSEPPE VENCENZ D. 
Rating:
5.0

Previous user had not swept out the trailer. The guys at this location are friendly and helpful.

William C. 
Rating:
3.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
3.0

The guy who attended me was eating at the counter. He kept using his cellphone and I'm not sure if it was to complete my order or not because he was typing a lot. He took his sweet time with it like he didn't know how to work it. He was totally rude when hooking up the trailer. I would have rated it lower but the guy who helped me when I returned the trailer was awesome and got me in and out in at most 3 minutes. He was great! Unfortunately I didn't get any names.

Hernan R. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN F. 
Rating:
5.0

Customer did not leave a comment.

ROGER MARCEL H. 
Rating:
4.0

Great central location to TVC, great staff, great experience.

Dale T. 
Rating:
5.0

Everything went smoothly. Friendly and helpful staff. Thanks U Haul! Would definitely recommend.

Michael A. 
Rating:
5.0

Everything was very good as is from my perspective.

John T. 
Rating:
5.0

Super nice people and very helpful. I will go back there again if I need another rental or moving supplies.

Thomas S. 
Rating:
5.0

See above

KRISTI M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DEAN P. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

JON MICHAEL S. 
Rating:
5.0

Good professional service when I picked up the trailer.

CLINTON JOHN S. 
Rating:
3.0

Windshield was covered with dead bugs, the wiper blades didn't work - just smeared and only enough washer fluid to smear the bugs into a huge mess. The truck was NOT safe to drive in it's condition.

SHARON TURNQUIST S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Best U-Haul service. I'll continue to use this location exclusively.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Friendly, helpful.

Martha M. 
Rating:
5.0

The people are excellent in this place. Very helpful and one guy has a great sense of humor. Which is really needed. Very cleaning have used them for years. Overall Excellent

LINDA KAY B. 
Rating:
5.0

keep up the good work !

James R. 
Rating:
4.0

Customer did not leave a comment.

CARLTON K. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

I was told that if I brought it back by the end of the day - they closed at 5:30 - that I would not be charged an extra day. The man at the counter said "I can give you an extra hour" but no more. I was about two hours over due to traffic and they were still open for another hour but he charged me for an entire day. It should be PRORATED / HOUR after a 24 hour time slot. I cannot control road construction.

darla H. 
Rating:
5.0

Customer did not leave a comment.

Ruhiyyih E. 
Rating:
4.0

Customer did not leave a comment.

Paul R. 
Rating:
4.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

This comment is about the UHaul app. When I tried to do self return it wouldn't upload the photos I was taking of gas level and mileage. I tried at least a dozen times. Finally just left the app and dropped the keys and Contract in the drop box. The location then checked the vehicle in the next morning.

Eric P. 
Rating:
5.0

Very good service , were ready and had me going quick.

THOMAS HARRY I. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

JORDAN THOMAS F. 
Rating:
5.0

Great value, super staff - you can't go wrong with this dealership.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

TRACY G. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

A little more offered instruction for driving and box usage (ie. tow on/of switch, green usage bars, open/close latch, ramp hook up), on the vehicle. I figured it out on my own. Also app needs to allow you to add more time within the rented time period. I called 2x to make sure I could keep it my full time. I had initially stated I would be back by 5pm and if I had not called 2x to confirm I would be bringing it back in the am I am wondering if I would've been charged. Anyways the app wouldn't let me change the time of return (it was not going over my allotted time). The truck was clean, comfortable, and easy to drive. Cost a little high but worth being able to move all in 1 time. Thank you, I will recommend this business.

Cheryl B. 
Rating:
5.0

Everything was great. Quick & easy

Jeffery K. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Awesome service

PAUL EDWARD W. 
Rating:
5.0

Was not there long. Gentleman was already outside. I gave him the keys and left!

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

ERIC JAMES O. 
Rating:
4.0

Customer did not leave a comment.

Sally B. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
3.0

Customer did not leave a comment.

Bob C. 
Rating:
5.0

Nothing they were a life saver !! Best customer service I have seen a long time .

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

Zachary S. 
Rating:
3.0

Customer did not leave a comment.

JOHN ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

JOHN GEORGE G. 
Rating:
5.0

Online app works great! Picking up the trailer was handled professionally by the Staff in a courteous and friendly manner! Trailer met exactly my needs and upon returning the trailer late at night, used the app to check in and followed the simple instructions to return it! Well done!!!

Michael B. 
Rating:
5.0

Very disappointed in the fact that I had an after hours drop off and could not use website to check out. Said that I did not have a rental at this time. Made numerous attempts to call 800 number. I was hung up on after waiting several minutes. Then had 3 calls that the connection was dropped. " that may have been on my end?" I ended up calling the store the next morning to inform them that trailer was dropped off the evening before. I believe I was charged for 3 days and a late charge. I had the trailer for 2 days and made a good faith effort to use your web page to return trailer to avoid late charges. Of you look at your records you can see that I have had numerous rentals in past few months. Best regards

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Veronica D. 
Rating:
5.0

Customer did not leave a comment.

Brett N. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Howard W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Sally M. 
Rating:
5.0

I always choose this location 1st. Very easy to work with and a great group of people!

KELLIE LORRAINE V. 
Rating:
5.0

Friendly and helpful. Took the time to answer my questions.

PATRICIA MARGARE D. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Jimmy P. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Good experience, everything went smoothly.

WILLIAM JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

👍

Gregory L. 
Rating:
5.0

They are very quick and efficient

Michael T. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Customer did not leave a comment.

TOMD B. 
Rating:
1.0

Took my family 2 hours almost to retrieve the truck and the ramp likes to get stuck, making us have to fiddle with it for a few minutes every time we used it, it took up a lot of time.

Kimberly B. 
Rating:
5.0

My only complaint is the number of emails I received asking for my drivers license.

Alicia M. 
Rating:
5.0

Unfortunately, the online system for returning after hours is at best frustrating, and last evening it was impossible to use. In fact, my impression is that it is purposely designed to squeeze a further “$20 Convenience Fee” from me when it doesn't work and local staff finishes the check-in when they reopen. It's so egregious, in fact, that I'm tempted to alert the Consumer Protection Bureau. Your online return system smells like a scam. Im still mad about it, mad enough to fill out this survey. Too bad your local agent gets a black eye for your corporate incompetence or greed.

Charles M. 
Rating:
5.0

They were friendly and informative.

Veronica S. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Yasuyuki I. 
Rating:
4.0

Customer did not leave a comment.

SCOTT ALLEN D. 
Rating:
5.0

Customer did not leave a comment.

JOHN PATRICK F. 
Rating:
5.0

These guys do a great job, friendly and easy to deal with. New location is an easy in and out for the 26' truck that I use each year for the National Cherry Festival.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Sharine E. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

motorcycle trailer was perfect!! worked out great!!

David B. 
Rating:
5.0

Customer did not leave a comment.

Connor W. 
Rating:
3.0

Customer did not leave a comment.

Glenda H. 
No reviews have been submitted for this location.

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