Customer Reviews for The Packaging Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Packaging Store

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MARK VERNON A.
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Stuart C.
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Jennifer F.
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JARED SCOTT R.
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David G.
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Scott T.
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BLAKE K.
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ANDREW ALLEN V.
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Dan R.
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WILLIAM D.
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This location was rude when we tried to drop off the truck as she stated we didn't have anywhere to park the truck and that I would need to drive it to another location. She did receive her work order from corporate so grudgingly took the keys and mumbled under here breath as I exited. My experience other than the drop-off was great and I would use you again.

Dennis W.
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Always ready and willing to help combined with a positive attitude.

Amber W.
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Great customer service. Quick and easy rental options. Very professional and helpful employees. Will definitely be back for future needs. Great experience

Norman R.
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Ruth S.
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Robert F.
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Jerestewart P.
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Bradley L.
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Great experience!!!

Michael H.
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Christian P.
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Very helpful staff.

David K.
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John J.
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The truck almost stalled on me twice while idling at stop lights. Not this locations fault. My guess is no way to predict that happening. However, f150 was pretty new.

NEIL WILLIAM H.
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The personnel here were extraordinary. The link to turn in the trailer was terrible. I tried 10 times to snap a picture which were in your instructions and it would never work. That was extremely irritating and reflects on your Company.

Leonard K.
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JAMESALBERT F.
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Great service!

ROBERT CHARLES L.
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Jim K.
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The uhaul app was a lot of work and easier to just do this in person.

BRENT MICHAEL J.
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BRUCE CHRISTOPHE W.
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The trailer was clean but did have some previous damage (had quick claim stickers for some scrapes on the side). However, this did not affect the performance of the trailer and was not a problem for us.

Arthur G.
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Great customer service.

Michael B.
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Chadwick J.
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The 4x8 enclosed trailer which says in writing is not waterproof, leaked while it was raining during our trip home. Everything directly below the poorly silicone seem or touching the floor was soaked. Very disappointed.

Robertmichael H.
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Excellent experience. Everything went very well. Will rent a trailer here again in about 3 weeks.

DOUGLAS GLEN L.
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CAROLYN JOY W.
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Stormy H.
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DANIEL JAY D.
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Very friendly/professional service. Vehicle was perfect for the job!

Justin R.
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TOBI JANE B.
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Steven H.
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The staff were very helpful, made sure I had the right trailer and equipment for the job.

Davis W.
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Jameestephanie F.
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Easy and so convenient!!

Kendall M.
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This was my first uhaul rental. It was an amazing service to have available. Cost was reasonable, even though we had to extend the rental 2 days.

DEBORAH LOU B.
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Excellent service! Even assisted in backing up the trailer when we returned it!

Nathan D.
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Anne M.
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Nicholas F.
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Low staff number serving... might help to have extra employee. Transaction and rental smoothly and worked well.

Jason H.
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They were very helpful and couldn't have been nicer.

Chris C.
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Rodneygeorge N.
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Keep up the great service and quality equipment.

Robert B.
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Excellent! Thank you!

Matthew P.
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Maxalvin T.
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David B.
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PAUL DEAN F.
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Jeffrey H.
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Richard O.
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The check in person was excellent!

Marycollette C.
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Rodney R.
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Well run business, and always at the top of my list when I need a trailer.

Rylie H.
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Larry H.
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Harriett M.
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JERESTEWART P.
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Diane L.
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JAMES RAYMOND D.
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Michael H.
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Dan R.
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chadwick J.
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Easy drop off.

James J.
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David C.
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Christophershane S.
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Excellent staff and location.

Curtis E.
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JAMES EDWARD D.
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Rented me a trailer with one missing lug nut. Person at the branch didn't document it so I called U-Haul myself. The next morning at 3:30am I checked the torque of the remaining lug nuts on both wheels to find several others were there but were doing nothing as they were over tightened by someone else. My move was time sensitive and I didn't have the time to wait for another trailer. I checked your trailer every 100 miles to make sure the lug nuts that were working weren't coming loose. I brought it up to my renting branch for them to tell me they weren't a repair shop and didn't have tools to check lug nuts and that it wasn't a big deal if only one was missing. I then got in touch with the area manager who sent me an email implying it was my fault as I didn't ask for another trailer at 3:30 am on a Sunday. He told me over two weeks ago I would get a partial credit which I haven't seen and suspect I won't. I can't believe you check lug nuts only when it's convenient for U-Haul and not after every trip. I've got a full blown commercial driver license and know what I'm doing. I feel bad for the people that rent from you who have seldom or never pulled a trailer and the risk you put them at for something so simple and safe.

Paul P.
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All was easy and simple for the drop off

Karmin P.
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Howard M.
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Darrel R.
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Michael M.
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Dana C.
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George A.
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WELL, EVERYONE WAS VERY NICE AT UHAUL, ESPECIALLY THE VERY KIND LADY WHO SET IT ALL ALL UP. WHEN I PICKED UP MY TRUCK, I ASKED HIM IF HE COULD IF HE COULD DRIVE ME BACK TO PICK UP MY CAR, HR SAID HE COULD NOT DO THAT BECAUSE HE WAS UNDER STAFFED, THIS WAS NOT TRUE, ONE GENTLEMAN WAS IN THE BACK AND i WOULD HAVE WAITED FOR THEM TO CLOSE. i LIVED FOUR MILES NEXT TO THE COLLEGE, i WAS UNABLE TO FIND ANYONE AND WALKED BACK TO U HAUL TO PICK UP MY VEHICLE. ASIDE FROM THAT A PLEASANT EXPERIENCE.

MICHELE P.
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EDWIN VINCENT S.
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MICHELLE ANNETTE S.
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Christopherpaul O.
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Douglas M.
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David C.
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Martin H.
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DIANE ALICE C.
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Nancyann W.
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Thomas S.
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GARY JOSEPH B.
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The got an attitude at first but eventually was nice.

Paul I.
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Parking the trailer was a little challenging due to the tightness of space and given that I'm a novice at trailering. Thankfully the store owner gladly helped me and easily parked the trailer.

Karen H.
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Kathleen B.
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They were very helpful getting a van before they closed for the evening and polite enough to listen to my moving bah humbug story. I'll be a returning customer. Kathleen B

Allyson P.
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G S.
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Dennis D.
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Truck was dirty, windshield wipers needed replacing, and the front end shakes real bad.

Robert F.
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Joseph M.
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TERRANCE EDWARD R.
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Kevin L.
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No reviews have been submitted for this location.

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