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WESLEY W
Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly service, everything went as planned. I would definitely use this location in the futuer.
SANDRA MStaff was friendly. knowledgeable and accommodating
FREDERICK JThe gentleman who took care of us very very professional, efficient and caring
JEFFREY FFirst class operation!
Douglas HMy only complaint is the interior front window was filthy.
PHILIP KSo friendly and very easy to work with. Will use this location again!
FRANZ MReally enjoyed the staff that helped us check in. I registered for mobile check in but he was outside cleaning a truck and offered to just get us all set up in person. Great customer service
Sarah KWe had a very positive and helpful experience with both Robert and Chris at this location! Would recommend and would return again 10/10! Thank you!
miguel cNothing.
Alan MVery friendly and helpful staff. Pick up was quick and efficient.
HERBERT AThis was NOT a good experience....and I would expect a partial refund. We were called on Friday, July 4 by the regional office. They informed us the local office did not set up our rental for Saturday, July 5 and that our location was closed. The only option was to move to Sunday. We rearranged everything...and were not happy. Turns out, they were open on Saturday! We arrived Sunday and got the truck in the rain. The truck leaked on the "upper shelf" area and damaged all our boxes. Overall, horrible experience.
ELIZABETH Mefficient and helpful personnel
Iva GExtremely friendly and professional
CHARLES LNot send a link asking about the condition of the truck AFTER I picked it up and was in the middle of loading. I received an Expired link message when attempting to respond and to contact uhaul. Very frustrating.
Gregory PEvery thing went great - thanks!
STEVEN RFantastic service. Thank you.
ERIC SEverything was great
BRANDY NIt takes FOREVER to checkout equipment - even something as simple as an appliance dolly and 6-moving blankets...F-O-R-E-V-E-R-!-!-! I'm a repeat customer, why can't this store move into the 21st century? Or at least celebrate my birthday while I wait...that's an attempt at humor - everything else is serious.
EDWARD MAlways great
JOHN LWhat an AMAZING Experience, ALL of the U-Haul representatives at my Drop Off Location in Traverse City were So AWESOME, I hope they all get RAISES. THANK YOU ALL Gentlemen!
WILLIAM RMoving to TC this looks like my next U-Haul location!
EDWARD HThe service is terrific. Its easy and cheap. I will use them again
PATTI JMy original drop off was closed. I had to call U-Haul to find another place to drop it off.
PAMELA CQuick and Pleasant Pickup from worker who hooked up the Trailer.
SCOTT PThey quoted me one price and doubled the price. The Van ran horrible.
DEBRA JI always recommend The Packaging Store. The people are the BEST!
MALISA MSuper convenient location with friendly and helpful staff. I've used this location 3 or 4 times in the last 6 months for various needs. Will return again.
ERIC PNothing. Works like clockwork.
DAVID PAwesome people here. Kind and compassionate. Highly recommend.
DANIEL DThe man the helped me was super nice and provides excellent customer service. Can’t recall his name but he’s from Kentucky.
RANDY AThe guy who helped us (with a more "southern accent" then TC) was both helpful and cheerful.
KENNETH FNo recommendations for changes, Have been a customer of The Packaging Store for several years. Always professional, courteous, consistent and friendly. Will return if I have a need to rent a trailer or a truck in the future.
JAMES AThe ability to drop off at more locations. Gives renter less time on the road.
MICHAEL JGreat local dealer!
RICHARD DWe had a headlight out. Lucky for us we were traveling in the daylight hours. There was a drivers side rear inside tire that was shredded. Lucky for me my husband was following me and we made it to Grand Rapids from Traverse City. My husband call and we were offered the option of changing vehicles…. Who wants to pack and unpack a truck twice in less than 24 hours…. Not us!
ANN MI've dropped trailers at this facility on a number of prior trips from Wisconsin to Traverse City before. It is large, and the staff always helpful and efficient. You have a winner there.
David MI can not remember the gentleman's name that helped us, but he was very professional, friendly and helpful.
KIRK ADropping off the trailer at this location was a breeze and the staff were great.
MARIO ANothing. The online reservation was super easy. The employees were very helpful, friendly, and efficient.
Roger WDrop off was fantastic. One person running the counter, stopped helping a customer and told me where I could drop the trailer real quick. I like that I didn't have to come back inside, the rental was closed when they were able to go outside and check the trailer back in. U-Haul's processes and IT integration are quite good. Thank you!
HELMUT EUhaul moved my pick up location and claimed to provide additional miles. The mileage I was given was barely enough to drive directly from the pick up location to the drop off location. Ended up having to pay for additional miles
JANET MCustomer service was knowledgeable and easy to work with.
FRANK BTruck was outdated, and steering was not accurate. However the service provided by the company I picked the vehicle up from was excellent, timely, and extremely convenient.
SEAN SGreat guys!
Stewart HGreat friendly service and very accommodating!
PAUL WTell people there is a deposit when you rent a trailer. Tell people exactly what size ball you need to rent your trailer. I asked what size ball when i reserved the trailer and was told 1and 7/8 or 2" i said do i need to bring both and was told no. My husband went to pick up the trailer and had a 1and 7/8 ball and it was the wrong ball so he had to go back home and get a 2" ball and go back and get the trailer a lot of wasted time and gas and money. Your employees need MORE training!!! Also got an inspection message and a plate varification that expired before I saw it. I would think that should be done at pick up of trailer. Do better UHaul.
SCOTT LVery friendly, helpful, fast. Double checked my gas for me upon request. I have gone there before and will do so again.
MICHAELENE MMobile app is terrible…very dodgy and buggy. When I tried to enter anything online while returning the truck, it just spun and spun and would not register my location. The staff, however, was great and the truck was very useful.
DAVID Ctruck had many miles on it and was kindof a rattle trap. Needed new wipers. The interior wooden tie down slats inside could not accomodate new smaller strap hooks. Had to tie ropes onto wood slats and then hook straps onto ropes. Interior light stayed on the entire trip.
STEPHEN JI appreciate the opportunity to give a shout-out to both Robert (took my reservation) and Chris(processed the rental equipment). Together these employees were both pleasant and courteous while providing for a seem less experience. thx U-HAUL
MICHAEL J