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ANDREW R
Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My original drop off was closed. I had to call U-Haul to find another place to drop it off.
PAMELA CQuick and Pleasant Pickup from worker who hooked up the Trailer.
SCOTT PThey quoted me one price and doubled the price. The Van ran horrible.
DEBRA JI always recommend The Packaging Store. The people are the BEST!
MALISA MSuper convenient location with friendly and helpful staff. I've used this location 3 or 4 times in the last 6 months for various needs. Will return again.
ERIC PNothing. Works like clockwork.
DAVID PAwesome people here. Kind and compassionate. Highly recommend.
DANIEL DThe man the helped me was super nice and provides excellent customer service. Can’t recall his name but he’s from Kentucky.
RANDY AThe guy who helped us (with a more "southern accent" then TC) was both helpful and cheerful.
KENNETH FNo recommendations for changes, Have been a customer of The Packaging Store for several years. Always professional, courteous, consistent and friendly. Will return if I have a need to rent a trailer or a truck in the future.
JAMES AThe ability to drop off at more locations. Gives renter less time on the road.
MICHAEL JGreat local dealer!
RICHARD DWe had a headlight out. Lucky for us we were traveling in the daylight hours. There was a drivers side rear inside tire that was shredded. Lucky for me my husband was following me and we made it to Grand Rapids from Traverse City. My husband call and we were offered the option of changing vehicles…. Who wants to pack and unpack a truck twice in less than 24 hours…. Not us!
ANN MI've dropped trailers at this facility on a number of prior trips from Wisconsin to Traverse City before. It is large, and the staff always helpful and efficient. You have a winner there.
David MI can not remember the gentleman's name that helped us, but he was very professional, friendly and helpful.
KIRK ADropping off the trailer at this location was a breeze and the staff were great.
MARIO ANothing. The online reservation was super easy. The employees were very helpful, friendly, and efficient.
Roger WDrop off was fantastic. One person running the counter, stopped helping a customer and told me where I could drop the trailer real quick. I like that I didn't have to come back inside, the rental was closed when they were able to go outside and check the trailer back in. U-Haul's processes and IT integration are quite good. Thank you!
HELMUT EUhaul moved my pick up location and claimed to provide additional miles. The mileage I was given was barely enough to drive directly from the pick up location to the drop off location. Ended up having to pay for additional miles
JANET MCustomer service was knowledgeable and easy to work with.
FRANK BTruck was outdated, and steering was not accurate. However the service provided by the company I picked the vehicle up from was excellent, timely, and extremely convenient.
SEAN SGreat guys!
Stewart HGreat friendly service and very accommodating!
PAUL WTell people there is a deposit when you rent a trailer. Tell people exactly what size ball you need to rent your trailer. I asked what size ball when i reserved the trailer and was told 1and 7/8 or 2" i said do i need to bring both and was told no. My husband went to pick up the trailer and had a 1and 7/8 ball and it was the wrong ball so he had to go back home and get a 2" ball and go back and get the trailer a lot of wasted time and gas and money. Your employees need MORE training!!! Also got an inspection message and a plate varification that expired before I saw it. I would think that should be done at pick up of trailer. Do better UHaul.
SCOTT LVery friendly, helpful, fast. Double checked my gas for me upon request. I have gone there before and will do so again.
MICHAELENE MMobile app is terrible…very dodgy and buggy. When I tried to enter anything online while returning the truck, it just spun and spun and would not register my location. The staff, however, was great and the truck was very useful.
DAVID Ctruck had many miles on it and was kindof a rattle trap. Needed new wipers. The interior wooden tie down slats inside could not accomodate new smaller strap hooks. Had to tie ropes onto wood slats and then hook straps onto ropes. Interior light stayed on the entire trip.
STEPHEN JI appreciate the opportunity to give a shout-out to both Robert (took my reservation) and Chris(processed the rental equipment). Together these employees were both pleasant and courteous while providing for a seem less experience. thx U-HAUL
MICHAEL JThe location and workers are great, but UHAUL'S hidden fees are obnoxious. Just reveal all the fees up front. For instance the SAFE MOVE COVERAGE, THE VEHICLE RECOVERY FEE, AND THE ENVIRONMENTAL FEE. Be honest. The price overall was fair and most people will pay it, without feeling like they're dealing with a disreputable company. So no, I would not recommend U--Haul, at least not without a warning to expect to pay about twice what is advertised.
ALAN MTruck share 24/7 was a troublesome process. No one I knew was awake for Uhaul to call, so I was stuck without the truck from 6am-8:30am, when they opened. It’s not the easiest when you don’t have a passport, no lease agreement, and everyone you know is asleep…
Jack SI use them often Great service
DANIEL PCheckout was simple, but I didn't have to wait in line. Since I'm a repeat customer and rent a few times year, I wish checkout was even easier and faster. Why do I have to go into the building to checkout, why can't I do the paperwork on line and then have the person who hooks up the trailer finish checking me out? That woud be great.
EDWARD ACould not have been easier! Thank you!
JILL ACustomer service is awesome he knew I was driving in bad weather he called next day to check in on me very appreciative of friendly customer service
RYAN MThank you for fixing my charges. Next time it would help to receive a message saying this would be addressed. Your off hours app for returning equipment after hours continues to be quirky. I almost gave up again due to slow or no response.
Mark KHave trucks that are newer and in proper working condition (windshield washer on left was inoperable in bad weather). No backing camera. I would have gladly paid more for a better equipped truck but the option was not available.
ARJUN PExcellent customer service!
DOUGLAS HDropped off after hours
PETER JFriendly service
JOHN HFriendly and helpful.
WILLIAM SThe gentleman that serviced me was really great, professional, and easy to work with. I’d recommend this location anytime!
TED Bdrivers side windshield wiper was broken, making driving visibility difficult.
CHAD PGet service from employee there
STEVEN MKeep the employees you have at this location
DAVID DThe truck was clean, warmed up and ready. The people are eager to help and personable. I've already referred to a friend that will be needing a rental soon. Thanks!
DAVID WEasy rental. On line check-in was a plus!!
Timothy GI asked the clerk when I rented this truck to please provide me with a vehicle that was tested, reliable, newer, and serviced. I told him I am a woman traveling alone across the country and I needed a reliable truck. He assured me the truck was serviced and tested. I noticed the check engine light was on and was assured the truck was recently serviced. After fueling the truck and leaving at midnight during a dense snowstorm, the transmission would not shift above 30 MPH. I continued slowly through the snow storm to the highway. Once conditions cleared, I tried to accelerate and travel faster. The truck still would not shift to a gear above 30 MPH. I stopped, pulled off the road a couple times to restart the engine. The truck would still not change above third gear and accelerate, and the truck shook violently. I continued at 20-30 MPH down the highway, alone and at 2AM, searching for a safe location or hotel to stop and get help as cars and large trucks sped around me, nearly slamming into the truck. I was terrified and in a no-cell area. I could not call for help or do anything but slowly roll down the highway and PRAY I was not left stranded on the highway at 2AM in the middle of nowhere without cell service. I saw a hotel just off the highway and rolled into the parking lot. I was able to get a room safely for the night. U-Haul sent out a repairman early the next morning who told me the transmission completely failed and they should have never rented me the truck. Hours later, I was told to drive the same truck across town to another U-Haul location to get another truck and meet movers to transfer my belongings from the 26' truck to another truck. HOURS later, the movers arrived. It took another 3.5 hours to transfer my belongings to the new (but very old) truck that was disgusting, was not serviced, and had no fluids. I was now a day and a half behind schedule and had to drive through the night to get to Florida from Northern Michigan. It took me 18 hours of driving without rest to get to my destination in Florida to meet pre-scheduled movers due to the delay. I called to file a complaint and get reimbursements. Two days later, no one from U-Haul has returned my call. THIS TRIP WAS A COMPLETE NIGHTMARE! Do not use U-Haul for anything. There are so many alternatives, cheaper, and better services available. I will never make this mistake again. I am so thankful that I am unharmed - exhausted, but unharmed.
ANNMARIE BThis is the friendliest and best Uhaul location I have ever used, so no suggestions.
GREG EThey did a great job explaining where to park and place the keys. But a reminder to watch the video for checking in/ maybe a heads up to scan the key tag before placingit on the mailbox. I never had to do that. I always checked trucks/van with an actual person.
ANITA MHave been using The Package Store for year when I need to rent something from U-Haul. Very helpful and well stocked. There are U-Haul locations closer, but I like the service from The Packing Store!
THOMAS HThe staff is always very helpful and nice
CLINTON ANothing, two Saturdays and today's rental, the workers on Barlow on both occasions have been friendly, polite and they take care of everything. Always look forward to renting from the Barlow location and they always give you a courtesy call. Keep up the good work. God Bless 🙏.
GEORGE MI made the reservation on my phone app. The app said the independent dealer location near me did not have the trailer I requested and directed me to the recently opened company owned location (which is further away). I called my closer independent dealer location and they said they in fact had the trailer I wanted, so I had them modify the reservation to my desired closer dealer. It seems your reservation app is favoring company stores and that is unfortunate. One of your primary strengths is the extensive independent dealer network. I hope you retreating them fairly.
RICHARD D