The truck was clean and trailer worked properly, however the alignment on the truck was very poor. It was pulling very hard to the right and was dangerous to drive in high winds. When taking highway curves, rated for 60+ MPH, I still had to turn left. The steering wheel would also shake more than normal for rough roads. Would recommend an alignment and front end check just in case
CODY M.
Customer Reviews for The Pit Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Thomas K.open up on Saturdays.
MICHAEL G.Wonderful welcoming staff. Owner came out to meet us amd thanked us for using uhaul. Asked if we had any issues and welcomed us !!! Excellent service with a smile (s)
David H.I used the online tool and it was excellent. The staff was very friendly and helpful as well.
Randy R.It was closed so I can't give a fair rating
glenda B.Had to hook up my trailer by my self. No one came out to inspect the trailer.
kelly C.Service was great!
William M.The tag on trailer was expired
kelly C.I dont think theres anything
Javier C.Easy location to return the UHaul truck.
Sammy B.Not a whole lot, Kermit, Tx. is Kermit, Tx. Small town struggling to survive and many of it's businesses are in the same boat. They did take care of business,
Garry N.I did not make this reservation and when I called the place the trailer was to be picked up from, the lady informed me that the person couldn't pick it up without my debit card and drivers license. But I'm still being charged for the rental that I never picked up!
Kayleigh H.Great service. Friendly staff. Will definitely use again.
Marina U.Great Service!
Ron O.Charged 50 dollars for low gas. The meter was at a1/4 tank.
Berry B.I will never rent from any uhaul ever again This is the second time I have had issues with uhaul
Tim M.Staff was cheerful and helped me detach my trailer.
Marina U.This group is really great. We had trouble finding the place, being new to that town. It was after their scheduled working hours and they stayed past closing time to make sure we had what we needed. They went above and beyond what the standard of customer service is. This comment goes beyond U-Haul, it is the character of this group that makes it work.
Michael M.Your website sucks. So I called customer service & spent 1 hour on hold just to make a small change. Person at pick up location was extremely rude & did not care. The woman also did not know how to hook up a trailer correctly, but felt she needed to give advice. I filled out my online forms prior to pick up, however, they did not have paperwork ready when i got there. I will never rent from uhaul ever again. ??
Kevin V.This was the 19th trip with U-haul in the last 26 year-it is my final. I got a 7 dollar charge for gas, it had more gas in it than when I picked it up. I venture to guess I have spent 10 K dollars with U-Haul since 1982, no more that is for sure. I feel that I got slapped across my face. I will make a 2K move to retire in four years, it won't be with U-Haul I can assure you. Moves in 1982, 84, 86, 89, 93,96,98,04,06,08,10,11,12,13,14,15,17,18 . Venture to say that $7 gas charge which is your fault is not worth it. You took advantage of me and after 19 moves. Thanks for your great customer service. WOW Scott Dean
Scott D.