Customer Reviews for The Pit Stop
(U-Haul Neighborhood Dealer)

43 reviews

251 W Hwy 302   Kermit, TX 79745

(432) 586-4088

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(432) 586-4088

251 W Hwy 302
Kermit, TX 79745

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I used the online tool and it was excellent. The staff was very friendly and helpful as well.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Wayland D. 
Rating:
3.0

Customer did not leave a comment.

VIOLET S. 
Rating:
4.0

It was closed so I can't give a fair rating

glenda B. 
Rating:
3.0

Customer did not leave a comment.

Gregory Y. 
Rating:
4.0

Customer did not leave a comment.

Sandy M. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

Had to hook up my trailer by my self. No one came out to inspect the trailer.

kelly C. 
Rating:
3.0

Customer did not leave a comment.

Moustapha D. 
Rating:
5.0

Service was great!

William M. 
Rating:
5.0

Customer did not leave a comment.

Calvin H. 
Rating:
4.0

Customer did not leave a comment.

Haskell H. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

The tag on trailer was expired

kelly C. 
Rating:
5.0

I dont think theres anything

Javier C. 
Rating:
4.0

Customer did not leave a comment.

Kelly C. 
Rating:
4.0

Customer did not leave a comment.

Marcelo G. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Easy location to return the UHaul truck.

Sammy B. 
Rating:
3.0

Not a whole lot, Kermit, Tx. is Kermit, Tx. Small town struggling to survive and many of it's businesses are in the same boat. They did take care of business,

Garry N. 
Rating:
1.0

I did not make this reservation and when I called the place the trailer was to be picked up from, the lady informed me that the person couldn't pick it up without my debit card and drivers license. But I'm still being charged for the rental that I never picked up!

Kayleigh H. 
Rating:
5.0

Customer did not leave a comment.

Cindy G. 
Rating:
5.0

Great service. Friendly staff. Will definitely use again.

Marina U. 
Rating:
3.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Sherrie M. 
Rating:
5.0

Customer did not leave a comment.

Jenny E. 
Rating:
5.0

Great Service!

Ron O. 
Rating:
5.0

Customer did not leave a comment.

Wendell F. 
Rating:
3.0

Charged 50 dollars for low gas. The meter was at a1/4 tank.

Berry B. 
Rating:
1.0

I will never rent from any uhaul ever again This is the second time I have had issues with uhaul

Tim M. 
Rating:
4.0

Customer did not leave a comment.

Vergial P. 
Rating:
5.0

Staff was cheerful and helped me detach my trailer.

Marina U. 
Rating:
5.0

This group is really great. We had trouble finding the place, being new to that town. It was after their scheduled working hours and they stayed past closing time to make sure we had what we needed. They went above and beyond what the standard of customer service is. This comment goes beyond U-Haul, it is the character of this group that makes it work.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

fernando L. 
Rating:
5.0

Customer did not leave a comment.

johnnie W. 
Rating:
5.0

Customer did not leave a comment.

Ron G. 
Rating:
3.0

Customer did not leave a comment.

Michael Y. 
Rating:
1.0

Your website sucks. So I called customer service & spent 1 hour on hold just to make a small change. Person at pick up location was extremely rude & did not care. The woman also did not know how to hook up a trailer correctly, but felt she needed to give advice. I filled out my online forms prior to pick up, however, they did not have paperwork ready when i got there. I will never rent from uhaul ever again. ??

Kevin V. 
Rating:
4.0

Customer did not leave a comment.

Ricardo N. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
1.0

This was the 19th trip with U-haul in the last 26 year-it is my final. I got a 7 dollar charge for gas, it had more gas in it than when I picked it up. I venture to guess I have spent 10 K dollars with U-Haul since 1982, no more that is for sure. I feel that I got slapped across my face. I will make a 2K move to retire in four years, it won't be with U-Haul I can assure you. Moves in 1982, 84, 86, 89, 93,96,98,04,06,08,10,11,12,13,14,15,17,18 . Venture to say that $7 gas charge which is your fault is not worth it. You took advantage of me and after 19 moves. Thanks for your great customer service. WOW Scott Dean

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
No reviews have been submitted for this location.

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