The manager of Pottery Vault was very precise, but not especially friendly when I checked in to take the truck on Saturday. His tone was accusatory when I had specifically made arrangements with 1-800 UHaul to keep the truck for 24 hours. He questioned my arrangements and told me the truck had to be returned by 4. I explained that I had redone my arrangements to have the truck for 24 hours. I thought he was a bit stiff and could have had better customer service.
RICHARD K
Customer Reviews for The Pottery Vault
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service couldn’t have been better. Courteous and efficient, friendly. Thank you!
BRUCE HThis is an outstanding location. Impeccable customer service, friendly, and helpful.
JOHN GA+ experience start to finish. Highly recommend for all your Uhaul needs!
CATHLEEN WNothing. I had three interactions in person and one on the phone. All were excellent. The staff was kind, engaged, and helpful. I will definitely recommend this location / site to others and rent from them again!
CAMELLIA MMark is not real good with communicating with customers, from what I experienced. Mark told me that because I got the good insurance on the truck, I did not need to go through the link in my upcoming text. I got to my assigned 20 foot truck and saw that a corner of the box truck inside had an attached utility dolly and moving pads. I asked Mark about the utility dolly and the moving pads that were attached with a seal in the box of this 20’ truck. I have never seen that before and he told that all of U-Haul does this in case somebody needed those items. I told Mark that this corner took away from my ability to load items in that corner. He told me that “you have a 20 foot truck”! He then told me that I could get a larger one and I could get out of the 20 foot truck. I started to tell Mark that I would work with this truck, when he hung up on me. I didn’t try calling back.
WILLIAM Jstay open till 6 pm
DAVID HSuper understanding and helpful. Our car broke down and we had to rent a U-haul truck just to get home. He was super understanding and compassionate when we dropped off the truck in Stanwood. 100% recommend! Thankful!
Jeff TIt was after hours when I dropped off the truck so i didn't interact with the staff. I used the key drop box.but the facility was really nice and well maintained
DERRICK WThey have to many uhaul trucks there. When you check out it is very tight fit to get your rental in or out if there. The bald guy who works the counter is ass hole. He cancelled my original reservation because I was 45 minutes late. For my appointment. Who cares if I was late. I already reserved and paid for it on line!! He should not be allowed to do this. Furthermore I tried to return the vehicle a half hour early even though they have 24 hours drop off his exact words to me we don't open till 830 come back then. I had customers drop there rentals all over the place last night and do not have room for you. He then told me to go get a cup of coffee and come back. This guy is a jerk. The website says they open at 8 but here he was telling me to come back. This guy couldn't be more rude. From now on I will get my rentals from Everett or Lynnwood locations. The thing that aggravated me the most was the following in the half hour he made me wait he moved one truck. It's like he didn't want me to return the vehicle on time. Secondly this man is very feminine he talked to my more then he did me almost talking down to me because I was a man. What a jerk!!!
KEIRA Rgreat job hooking up everything and getting me out the door quickly, definitely will recommend
WILLIAM TCan't think of anything the process went smooth with no problems
CHRIS Wkeep up the good work
LAWRENCE KGreat customer service, easy and quick process to rent a u haul.
CHRISTOPHER CEli was terrific. He was very calm and helpful during my stressful period of moving from one home to another in a short time period. I would recommend this location to anyone. In this world where customer service is usually lacking, working with Eli convinced me there are still nice and professional customer service representatives out there who actually care about people.
CANDICE NThere was added charges on my bill I did not agree to it they put the insurance on there and I didn’t agree to that
RICHARD MStanwood rentals is an excellent business.
MARK GStanwood U-Haul should be considered a drive-thru the way they get you in-n-out, All smiles, professionalism, and speed.
ZERIAH SBest place to rent! Friendly prompt service !
CAROLINE HSoon as I pulled in. Took care of me unhooked and again was out within 5 minutes
DONALD SExcellent customer service.
PHILIP DAlways a great experience renting from Stanwood rentals!
CAROLINE HBest location for u haul!
CAROLINE HMark is a great to work with!
STEVEN PWould rather start with a full tank of gas rather than dealing with the program that identified how much,but overall not a bad solution to get the fuel charge close enough.
ROBERT KAll was good but very expensive for 4 hour rental (over $100 plus $35 in gas),
JENNIFER SOMG what an incredible experience!!! These people have a great location, fabulous clean and selection of vehicles. The customer service is extraordinary. The people are amazing especially Mark, Eli and Chase!!! Can’t recommend them highly enough and will definitely return to this one now my new favourite UHAUL location!!!
DAVID SMy second time renting. I like this shop very much.
RICHARD Bno he was informative and worked with me to get what I need.
MATTHEW CThe on line process is horrendous! It took 2 hours to check in!! I would only suggest U-Hall only, a live person is available to process the paperwork.
Gwendolyn DCustomer service sucked at Stanwood, Wa. Unit. And their integrity needs to to be addressed. The area manager, Mr. Potter, is doing a great job in following up with the situation.
EARL WThis location was not the original pick up location, but 30 minutes away instead of around the corner. I’m not happy that you cannot guarantee a specific truck at the location of choice and wait until the day before to tell a customer their truck ordered 3 weeks prior is not avail Mable. It’s a stupid and frustrating system and not a good experience for a customer who also hires moving help and are being paid while driving a half hour away to pick up the desired 26 foot truck!
CRAIG LCheck-in was amazingly easy and pleasant!! I highly recommend this place! Thank you!
TINA BWhen picking up the truck staff very friendly and helpful.
TARA TI was told that I would get a box truck with a flat bed and no wheel wells. So naturally I got a truck with wheel wells in the box compartment and didn't find that out until I got to my destination. Yes, I should have checked before leaving, I suppose because all the box trucks look the same from the outside and so it makes sense that they would all have wheel wells in the box, or they would all be flat. Being that I had 6x8 ft. sheets of plexiglass to haul which wouldn't fit into my truck, I thought I could get a unit that would allow me to ship my product safely. The bottom sheet of plexiglass became scuffed and cracked by the time I unloaded it at my shop because of the wheel humps and no flat bed.
DAVID VMy friend picked it up in Washington so I can’t evaluate that. I was disappointed that the container was not waterproof. Ended up with a recliner with a damp seat which prevented my using it for 2days. I’m disabled and the chair is a lift model. I had difficulty getting up without it as well as more pain
TALEA RExcellent experience. James was very professional upon return of the vehicle. Will definitely rent from again.
KURT MAlways clean equipment and exceptional service!
CAROLINE HExcellent customer service! Friendly and helpful!
CAROLINE HN/A
TIMOTHY HExcellent customer service
THOMAS HReally good customer service, nice people
ERIC BMuch better than the mess I dealt with in Bothell & Kenmore. Friendlier Service & helpful.
LESLIE LI have had two excellent experiences with this office. Great customer service.
PHILIP MExcellent service — super easy! Very friendly and helpful :)
DOUGLAS MBy far best place I’ve ever rented a U-Haul from.
SIERRA ETony was super nice, friendly, and helpful. Could not have had a better experience!
JULIA DThe workers were nice and so welcoming. Awesome people.
JOHN CAlways excellent service!
CAROLINE HMy favorite place to rent anything tool/uhaul. The best employees. The best equipment.
SIERRA EThey charged me a cleaning fee for a trailer that was already dirty.
JAMES MFree stuff is always good! :)
JOSHUA MEverything was great, friendly staff anf clean location
PATRICK EFrom the initial call to the check in and check out it was a perfect experience! Thank you Tony and all who assisted me!!
GAYLEN LGreat guys at the pickup/dropoff Stanwood location! Friendly, personable, and respectful! The staff at Stanwood tools are just as the town of Stanwood promotes! Great small town feelings of kindness and respect!
AMY MI’ve rented here before. Equipment is always clean and works! Very friendly and personable staff.
MICHAEL H