Customer did not leave a comment.Kara R.
Customer Reviews for The Printing Machine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jesse B.
Pickup process was ridiculous with U-Haul itself. I called in to reserve it and gave my information etc. only to have to get there at 6pm and go through everything again online. Then had to wait forever to get it approved and for them to call someone to basically say can they use that person as a contact. I didn't get to leave with the U-Haul until 6:45pm. Waste of time and ridiculous protocol.James S.
Customer did not leave a comment.Benedetta A.
Customer did not leave a comment.Kimberly L.
Your app takes a long time, is confusing if you don't read carefully and closely. The app pick up gives a lot of fees but don't under line then as important, it's more like a cliff note. I went over I'm my mileage by a couple miles. So you charge me a 20 dollar difference. And I gave a second card then the one I first used. You charge me the bill twice so a close to 90 dollar bill you charged me closer to 200. You need to rework your new app and fix it. You can't expect people to be at a location on time, the app take 30 minutes to complete and by then your late, that didn't happen to me but it could very easy do to poor design. The concept is great but you need a update before I would EVER do this again. Very irritating when you on a time crunch and you see you can get late fees after the fact. Need better system software and more communications on time delays and late fees. I would never use the app again unless fix. And I'm talking bad about it till then. I didn't like the process to the point of switching companies and next move. Once again fix issues I'll use you again but till then no.Calvin H.
Customer did not leave a comment.Dorothy C.
The rental went very well. Thanks!bobby O.
Fantastic experience every time I deal with these folks.Robert K.
Have u haul personnel hook up trailer for you instead of doing it yourselfNorman P.
The trailer had the normal dings here and there and was a little dirty inside but good overall. The trailer tongue is a bit heavy for one person to lift it onto the ball. Having a tongue jack or the tongue sitting on blocks would be helpful.Robert B.
Customer did not leave a comment.Brian K.
The only criticism I have is ease of mobile pick up and drop off. I understand there are certain things that have to be checked at pick up and return, however I feel that having multiple steps that are necessary should have a better flow instead of several different pages. Other than that I have no complaintsBrian G.
Customer did not leave a comment.Justin R.
Was closed when I dropped it off but all was fine.kevin M.
Customer did not leave a comment.Randy W.
Customer did not leave a comment.Craig F.
Customer did not leave a comment.William W.
These two ladies had our trailer unhooked and checked in in record time. There were friendly, efficient and will be who I will use locally if ever the need for a uhaul arises again. Highly recommend!Jackie E.
Customer did not leave a comment.Loura A.
Location was fine. UHaul service itself was horrible. 25 minute wait to talk to someone about a reservation THEY messed up. Along with other problems. Will not use again.Ashton W.
Very fast and friendly. I will be renting from this location again.ERNEST K.
Customer did not leave a comment.Ashton W.