Went to drop off during business hours, stopped at 12:30, sign on door said be back shortly- waited 40 minutes, no one showed up. Check out online...called back at 3:00 to confirm check out and person acted like didnt know or care.. I suggest you be open if your hours show open!!!Connie C.
Customer Reviews for The Purple Peddler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lawrence A.
Customer did not leave a comment.Debbie M.
Customer did not leave a comment.Jacob W.
T was decent. I had to switch wires to get the passengee side brake/signal light to work but I was satisfied.anthony S.
Customer did not leave a comment.TONY Y.
Customer did not leave a comment.scott J.
Customer did not leave a comment.SCOTT M.
The man working there didnt know what he was doing. He called someone to help him twice. It was not good at allMelinda M.
He was helpful and professional.Julian C.
Customer did not leave a comment.David F.
Customer did not leave a comment.SONYA H.
Customer did not leave a comment.Doug H.
Customer did not leave a comment.jim J.
Customer did not leave a comment.James B.
Wouldn't change a thing. Great service and equipment!james B.
Customer did not leave a comment.Jason F.
When I picked up the truck, there was dried mud on the passenger and driver side of the vehicle in the floorboard. The driver side wiper had part of the squeegee hanging from it. The service was terrific.WILLIAM M.
Great service. Friendly staff! Thank you for a quick and smooth return!Thomas P.
Customer did not leave a comment.Reed D.
Thank Yougary C.
Customer did not leave a comment.MICHAEL A.
Purple Peddler was more than accommodating!!! He went above and beyond to help me out on our rental!! A+++Eric M.
Computer was down and had to call another location to finish the pickup process (Not a problem, things happen) however, the business smelled of smoke and the truck smelled on the inside. I sprayed air fresher in the cab to mask the smell and washed the windows when getting fueldavid W.
He had computer issues. Need better systems or computers to make it easier for sites like this one to process faster for check in and out.Jonathon P.
Customer did not leave a comment.Travus O.
Customer did not leave a comment.Bruce N.
The gentleman helping me was very efficient and very nice. He got me on the road fast.Stephanie D.
Dealer could not process my order and had to call someone to process my rental because the computer kept freezing and he would have to reboot. He apologized and explained what happened before calling someone for help. Maybe you need to update your computers so this does not happen to others? This was Not the dealers fault as I am pretty sure these are owned by UHaul? Dealer was very nice and helpful to us in hooking up and providing us with instructions.Matthew C.
The pick-up location changed 24 hours before pick up and it wasn't clear that this had happened. The new location was further away.Katrina A.
The person at the pick up was great. I was shocked that the rental tax rate was so high. I had to pay a $13 tax on a $92 rental.sandra C.
Customer did not leave a comment.randell G.
The guy running the place was a dumb ass. He had major computer issues.nick A.
We picked up truck and rubber on front bumper was hanging loose. When we returned it cleck was rude and said my husband was lying to me about the condition when we picked it up. I drove behind him the whole way so I know he didn't do anything to truck. Clerk did not inspect truck before we left. I was very upset he call my husband a liar.karen T.
They did not tell us that we had a mile limit and that we had to pay for miles over our limit. Not very friendly at all at this location, terrible customer service.Gail G.
Customer did not leave a comment.Sharon D.
George, at Purple Peddler, is very sweet and helpful. I had to get a larger vehicle than I needed, but it was a pleasant experience.karen T.
The gentleman who helped me was nice and covered the details of the contract. I am grateful that we took out the full coverage insurance.CARL B.
I wish there was a way to give a review for my Uhaul experience. The dealers did a good job. But I'm not happy with U-Haul corporate and I'm having a problem getting in touch with corporate to fix the issue. Please call me at 321-278-9612 if you have any interest in correcting my issue.shawn R.
Customer did not leave a comment.jim B.
Customer did not leave a comment.savanna S.
Customer did not leave a comment.Charles A.
Very friendly peopleJamal P.
The clerk at the Purple Peddler on 87 was extremely helpful and kind. Dropped off Friday at roughly 9 PM. Don't know his name, but grateful for his help.ROBERT P.
Customer did not leave a comment.Cameron S.
Customer did not leave a comment.
Customer did not leave a comment.andrea G.
Nothing, great experience.PAUL S.
Customer did not leave a comment.PHILEMON Z.
I was told a rate of 29.95 per day, filled truck up and was still charged 10.63 for fuel and truck was clean and was still charged a clean up fee. I will be disputing this charge and I will put up a sign in my restaurant and catering business to not use u-haul. I am happy to pay what I owe but not this amount. Charged 10.00 per day to much and the other add on fees.bryan W.
George at the Purple Peddler was very friendly and helpful, even opening on his day off to help me out of a bind. The equipment was in great condition and served its purpose flawlessly.luke O.
Blankets they gave me stunk. Also looks like someone transported a plant inside the cab of truck and dumped dirt all over and left it.nick B.
The staff was very friendly and very helpful. I will definitely be coming to them for all my uhaul needs.EVAN L.
Customer did not leave a comment.theresa V.
Customer did not leave a comment.Chris H.
Customer did not leave a comment.William B.
Customer did not leave a comment.Mya W.
the attendant had trouble with the computer at check in and the trailer had a burned out tail lightTim S.
The guys at Purple Peddler were quick to address any questions and were very helpful. Will definately use the again in the future!Timothy L.
Customer did not leave a comment.cheryl S.
Customer did not leave a comment.Ashley M.
Customer did not leave a comment.MICHAEL A.
Customer did not leave a comment.clarence M.
There needs to be a timeline for full inspections of trailers and trucks to help eliminate mishaps like the one I experienced.CALVIN R.
This location is undesirable. It's a head shop. That means they sell paraphernalia and clothing that caters to the drug user community.Scott P.
No need to improveTerri F.
Customer did not leave a comment.Fred H.
Customer did not leave a comment.David C.
Everything went smoothlyDaniel O.
Customer did not leave a comment.Mitchell R.
Pretty bad experience. I had a truck reserved at another location and then was told I had to come to this one to pick up. Truck was there 2 hours after my reserved pick up time. Place is out in the middle of no where and added a good 10-15 miles on to my mileage as it was 20 minutes out of my way. Store is very sketchy. When the truck did finally become available, store owner claimed he bleached out the box of the truck. I go in, and the whole thing smells like a pair of sweaty underwear and bleach. It was disgusting. Luckily, the smell did not get into any of my clothing of furniture I was moving. Uhaul did compensate me $50 for not making my reservation but made an already stressful thing (moving) much more stressful. Not to mention the experience I had at the location I received and returned their truck.Patrick S.
Hire presentable, more intelligent people!James R.
I had a horrible experience that had nothing to do with the Purple Peddler. I reserved a truck in Burlington, NC via your 800 # and received a reservation only to find out that the vehicle was not available for my use the day I needed to move my daughter from her college. UHauls solution was to Have me drive out of my way to An out of town UHaul dealer to rent a larger vehicle than I needed. I was supposed to have a hand truck and they gave me a dolly. My daughters furniture was on the second floor. What good is a dolly on stairs. No Good!! So, I had to go to Lowes to buy straps to tie down the furniture since the truck was too big and had way too much unused space in the back, I'm sure the fuel economy on a 15 Ft Truck is worse than a 10 Ft Truck. Based on all of the above I expect a refund for the terrible service that I received. If I don't receive a satisfactory response I will contact the Better Business Bureau .Brian B.
Customer did not leave a comment.Stella H.
Customer did not leave a comment.TONY C.
Customer did not leave a comment.MARSHALL F.
Customer did not leave a comment.Amanda H.
Customer did not leave a comment.Tabatha E.
Customer did not leave a comment.royal T.
Parking for trucks was minimal and hard to maneuver in/out.KIMBERLY H.
Nice folks. Very helpful.EDWIN M.
I was charged for 2 days rental, and it should have only been one day. I don't know how to get that back. U-Haul used to be a good legitimate company. I have always used you guys. But I will find someone else to use now. I can't afford to throw away money any time, but especially when I have had to pay a fortune in all the costs of moving anyway.DEBBIE M.
Customer did not leave a comment.JERVEY M.
Staff was exceptionally courteous and attentive to every detail in ensuring the rental truck was clean and ready for use. I was very impressed with their service and attitude!THOMAS B.
Very nice people at this location....I went to the Exxon on main st in Graham NC first to get tow dolly as none available in the area,was going to have to settle for auto transport, guy was rude and did not want to rent me trailer due to I wanted to pick what I was pulling,as I rent sometimes from 1-3 times a month from Doby Shell.So I ended up at Purple Peddler because they are open late. The guy at Exxon on main st in Graham,should be taught how to treat people in a respectful manner.MICHAEL A.
Very nice man - we actually could pick the truck earlier than paper work said because it was all ready ahead of time. Wonderful service!CYNDI A.
Uhaul was able to grant me 2 extra days in my move, which was absolutely a blessing. It made an extremely difficult time in my life a little bit easier and I can't say thank you enough.AMANDA G.
Customer did not leave a comment.SUSAN H.
Customer did not leave a comment.ON YEE L.
Best dealer in the county!CHARLES H.
David Reynolds does a great job. Uhaul however failed to have the right trailer to David on time. However we managed the situation. how about a discount on my next rental?NEW LIFE F.
tHE EQUIPMENT WAS OLD (135000 mILES) BUT WORKED WELL AND WAS CLEAN - THANKSRONALD S.
Customer did not leave a comment.Ashleigh S.
Customer did not leave a comment.Wade L.
Customer did not leave a comment.sherri B.
Great service as always!CHARLES H.
Customer did not leave a comment.MARY J.
Customer did not leave a comment.CHARLES H.
Customer did not leave a comment.Michael D.