Customer Reviews for The Purple Peddler
(U-Haul Neighborhood Dealer)

264 reviews

620 Rauhut St   Burlington, NC 27217
(In the Park Place Shopping Center)

(336) 792-1278

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 12 pm–6 pm

Services at this Location:

Contact Us

(336) 792-1278

620 Rauhut St
Burlington, NC 27217
(In the Park Place Shopping Center)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 12 pm–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Drove 296 miles but you charged me for 340 miles and did not get refunded for those miles. Was told that if I went over 340 miles, you would charge me for the extra miles. I am unsure why it is two approaches if you go over or under in miles. It is disappointing.

ADEDAYO F 
Rating:
3.0

Curtious, accomodating and help member

ALBERT P 
Rating:
4.0

Customer did not leave a comment.

SEAN A 
Rating:
1.0

He put our rental under someone else's name after us telling him 3 times that it wasn't correct. He told the person who's name he used that we used her name with our license. Then we went back up there the next day and swears we gave him the wrong name and threatened us.

Crystal W 
Rating:
5.0

Customer did not leave a comment.

dongmyung c 
Rating:
5.0

Customer did not leave a comment.

Matthew B 
Rating:
3.0

Customer did not leave a comment.

Corenta e 
Rating:
3.0

Service was ok

samuel s 
Rating:
4.0

Customer did not leave a comment.

WAYNE B 
Rating:
3.0

A pleasant transaction was spoiled by a vicious little dog that barked and lunged the whole time.

C B 
Rating:
1.0

I’m not talking about this location. I’m talking about the location on E. Maple St. in Burlington. They were not there when I arrived at 7 AM. I had to pay drivers. We waited and waited, and then I was rerouted to At 620 Ruhut st Burlington and it took me to receive a truck 9 AM.

Lisa J 
Rating:
5.0

Customer did not leave a comment.

Gail C 
Rating:
5.0

Customer did not leave a comment.

Ricardo G 
Rating:
3.0

Customer did not leave a comment.

Corenta e 
Rating:
1.0

Charge me for fuel when I picked the truck up at half a tank and dropped it off at half a tank

Steven S 
Rating:
3.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

Staff was really friendly and helpful.

LUMIN L 
Rating:
5.0

100% A+++++

Abelardo V 
Rating:
3.0

The truck we rented what 170k miles on it. The mirrors couldn’t be adjusted so it was difficult to anything other than the clearance 11 ft sign in mirror unless you leaned all the forward. The seats had no head rests which are safety features. Overall, wasn’t impressed with the truck

Henry K 
Rating:
5.0

great service

Roy L 
Rating:
5.0

Great customer service! The staff was polite and welcoming and ensured I had everything I needed. I will use this service again.

SHANNON K 
Rating:
5.0

Customer did not leave a comment.

ORLANDO P 
Rating:
4.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

The trailer was a great help on my move. It was easy to hook up to my vehicle and it worked perfectly. Thanks you

HEATH D 
Rating:
5.0

Customer did not leave a comment.

Randolph M 
Rating:
5.0

Customer did not leave a comment.

Charles P 
Rating:
3.0

Service was very inconvenient for me as well as my storage unit because a worker didn’t put my information in correctly and I didn’t have room for all of my belongings. I would never recommend worst service ever

dashia a 
Rating:
5.0

Customer did not leave a comment.

Kathryn W 
Rating:
5.0

Customer did not leave a comment.

Jennifer C 
Rating:
3.0

Drop off is pretty straight forward and easy, unlike pick up

Andrew P 
Rating:
5.0

The employee working there was very helpful and made the drop off super east and I had my drop off receipt email very quickly...very pleased

James S 
Rating:
3.0

Customer did not leave a comment.

Samantha B 
Rating:
5.0

Customer did not leave a comment.

TINA W 
Rating:
5.0

Nothing at this time

Brenda L 
Rating:
5.0

Another smooth rental from the Purple Peddler.

Christian H 
Rating:
2.0

Return location was not open during business hours. Made me late for work.

Zachary W 
Rating:
5.0

Customer did not leave a comment.

Nathan H 
Rating:
3.0

No comment at this time

Benjamin H 
Rating:
5.0

Customer did not leave a comment.

Lee E 
Rating:
3.0

Contain the dog. Even though it was Benson!, more bark than bite, it approached us barking and continued barking at us as we're doing business at the store. Very annoying and very unprofessional to allow the dog to approach customers like that. Other than that, everything went well. George was very helpful and knowledgeable and gave suggestions on how to get the most out of my U-HAUL rental which saved me about $40. Thanks George!

renee f 
Rating:
1.0

Person was very rude. Also they had a dog snapping and barking at you the whole time and would not put them up and would let them run around the store. Was told had to bring it back to their shop which added more miles when I had a location just 2 mi from where I could have dropped it off my destination. Back of truck had muddy Footprints broken glass and stuff in the back of the truck. The inside of the truck where you drive smelt like cigarettes. The owner said that they were closing at 8:00 I got there a little after 7:30 the shop was closed was not sure where to park or what to do with the truck. I filled the Truck fill up to the mark they said to be took a picture of the mileage when I dropped it off. This experience has deterred me from wanting to use U-Haul or tell my friends families or coworkers about using them. A $30 service ended up turning into $100 service. Because of all the extra fees they tack on they need to be up front and do not display their logo that way.

Alicia B 
Rating:
2.0

It was so filthy! There was a visible layer of cigarette smoke hanging in the air it was SO strong and there was a lot cigarette on the employee’s desk. The employee himself was nice.

Joy B 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

U-Haul trucks heat switch would not turn from cold to hot and the overhead light stayed on all the time. The switch would not turn light off so we had to manually disconnect light overhead in order to keep battery from dying. Otherwise, everything else was good.

Wendy S 
Rating:
3.0

I had ordered a 10 foot u haul seven days in advance and was called 3 days later and asked to take a larger one at a discounted price. I declined since I would be driving in heavy traffic in Virginia Beach and wanted to stay with a 10 foot. They said it wouldn't be a problem a 10 foot one would be there for me. Well guess what they didn't have a 10 foot for me nor did they offer the discount price.

SCOTT R 
Rating:
4.0

Easy to return keys at any time in a drop box outside.

Alexa R 
Rating:
4.0

Customer did not leave a comment.

Shari C 
Rating:
5.0

Customer did not leave a comment.

Corey A 
Rating:
5.0

Customer did not leave a comment.

paulette t 
Rating:
4.0

Customer did not leave a comment.

Chelcey B 
Rating:
5.0

Customer did not leave a comment.

Keith B 
Rating:
5.0

Pickup and drop-off was easy and straightforward

Arthur R 
Rating:
2.0

Customer did not leave a comment.

Jeff W 
Rating:
5.0

I arrived after hours and just followed the instructions from the app. Easy drop off process.

Frank P 
Rating:
5.0

Customer did not leave a comment.

GERALD W 
Rating:
5.0

Customer did not leave a comment.

Keith B 
Rating:
1.0

I called the location in advance. I was told exactly where to park the trailer. I did as advised. I then used the app to check the trailer in. I received the completed notice on the app. I also walked into the Purple Peddler to notify the proprietor. I stood patiently in-line behind two other customers. The proprietor had his back to me. When he turned around and saw me, he gruffly asked, "WHAT DO YOU WANT?" I told him I dropped off a trailer. He seemed agitated that I did so. I advised I did exactly what he said to do over the phone. I even showed him pictures. He told me I could leave. I did not have a lot of confidence in the turn-in process. I checked the app the next day and although it said it was complete the night before it now showed to be active again. I called U-Haul. The person was not very helpful and said she would leave a note. I checked again two days later and it was still showing active. I called in again and the person didn't seem to really care. She transferred me to a manager. I got his voicemail and left a detailed message. I never heard back. I finally received a receipt from U-Haul saying I turned in the trailer on the date/time of my deadline even though I turned it in several days early. Overall a bad experience from the beginning. I don't plan to use U-Haul again or recommend U-Haul to others in the future.

John M 
Rating:
3.0

The gentleman in the morning is very nice and gets you on your way. I have rented here twice and the young lady in the afternoons has been rude to me both times upon returning. She acts although she does not have time to wait on you and you are a hassle in her life. She cannot get off her phone long enough to be pleasant to anyone. She actually was giving me grief about returning both times, nothing that I had done she just did not want to walk out to the parking lot to deal with the returns. She wanted me to lift the trailer off my truck by hand, I am a 140lbs disabled Veteran, when I told her I could not lift it off she huffed and puffed and stormed off to the office to get a jack. The gentleman in the morning had told me to not even try lifting it off myself as they were very heavy trailers and he did not want me to get hurt trying to lift it. I would recommend anyone pick up a unit from there but not drop one off to put up with her abusiveness attitude to do her job.

Lisa F 
Rating:
5.0

Customer did not leave a comment.

anton l 
Rating:
3.0

Customer did not leave a comment.

Daniel V 
Rating:
4.0

I really enjoyed working with this location for renting. However, the vehicle needed a service and extra dash lights were lit up.

kim g 
Rating:
5.0

Very helpful and professional.

William S 
Rating:
2.0

Did not receive appliance dolly nor furniture dolly and pads. Also the lady that we dropped off too was very rude. Would not go to this location again.

Kourey K 
Rating:
5.0

Has been very great!!!!

Keith B 
Rating:
4.0

Customer did not leave a comment.

ANGELICA J 
Rating:
3.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Customer did not leave a comment.

GERALD W 
Rating:
5.0

Customer did not leave a comment.

david o 
Rating:
4.0

Customer did not leave a comment.

Amy R 
Rating:
5.0

Customer did not leave a comment.

Haley G 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
4.0

Uhaul is very expensive and all the money could be made on flat rates instead of over charging for mileage no need to advertise prices if you are in no way possible paying what the truck says all over it. Pricing should be looked into as a serious issue or at least took into consideration

Steven F 
Rating:
1.0

The location was a lot to take in. The truck was old and beat up, vents barely worked and it had dirt and stuff all inside. The purple peddler is a vape shop but the cigarettes were so strong I could barely breathe. It was very unpleasant. Dirty and gross and yuck. Truck did what I needed but the rental experience was not good.

Helen C 
Rating:
5.0

Thank you

mack r 
Rating:
5.0

Customer did not leave a comment.

Jennifer H 
Rating:
5.0

These people are excellent to find a company that allows you to change your rental agreement easily and without hassle you cannot find a better company than U-Haul

douglas w 
Rating:
3.0

Customer did not leave a comment.

Gerald C 
Rating:
3.0

Customer did not leave a comment.

AKPENE T 
Rating:
5.0

The gentleman that handled my rental was outstanding.

Richard H 
Rating:
4.0

The top lights were out and the inside was dirty but overall it was a good experience at the location and we didn’t have any issues with the trailer.

Clifford S 
Rating:
2.0

Clean your vehicles

Arnold B 
Rating:
4.0

Customer did not leave a comment.

Ian W 
Rating:
5.0

Customer did not leave a comment.

SHEILA C 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P 
Rating:
2.0

Customer did not leave a comment.

Michelle H 
Rating:
3.0

Customer did not leave a comment.

Anne M 
Rating:
5.0

Customer did not leave a comment.

Deirion C 
Rating:
3.0

Customer did not leave a comment.

Tom A 
Rating:
5.0

Everything was wonderful i love the 6 hour time in which we got done at 3 hours

wanda m 
Rating:
2.0

Customer did not leave a comment.

Thomas M 
Rating:
2.0

The pickup location was changed to the Purple Peddler from America Self Storage. He was trying to lease my truck to another person, and the location was in a bad part of town. The truck also had bald tires on the front, and there were no other trucks for an alternate option. The overall check-in process was smooth though, and the interior of the truck was clean.

Mackenzie B 
Rating:
5.0

Customer did not leave a comment.

GERALD W 
Rating:
3.0

Did not care for the location. It's a bit scary. The proprietor was pleasant but spoke toward his computer and i had a hard time hearing him. Would have preferred my selected location.

Teresa M 
Rating:
5.0

Staff is great and didn't waste time. They're very friendly and knowledgeable aswell.

kody f 
Rating:
2.0

The location was a head shop-which sold vaping equipment, hookahs and bongs among other random parafanalia. The 2 people working there were nice. It was easy getting the truck and trailer and returning. However, my biggest issue was that the staffer who connected the auto transport to the truck did so incorrectly and as a result it slipped off on the highway with my auto I was transporting. Fortunately, I was going slowly when I felt a sudden jarring so I was able to pull o shoulder of road as the trailer came completely off the hitch. That could’ve been tragic! When I returned the truck and trailer to store the staff -who was there when I got tie land trailer- was closing up for the night. I told him about the experience and he said sorry.” To be honest I was exhausted from the experience that I wasn’t up for a fight but “sorry” wasn’t quite enough. I could’ve been hurt, somebody else could’ve been hurt, cargo damaged etc. and “sorry” hardly seemed enough. Horrible experience. I feel like I was owed a refund. But I guess it’s on me for not demanding such after they experience. Would not recommend the location for the aboive reasons. Namely that it could’ve cost me my life and cargo Ali by with the $200 dollars for truck and trailer.

James N 
Rating:
5.0

I had to visit 4 sites before I could find one that could accept the trailer. This is not acceptable.

Jerome B 
Rating:
5.0

No complaints!!!!

Keith B 
Rating:
3.0

Customer did not leave a comment.

toni e 
Rating:
5.0

the store owner was very proud of her success with this line she took on. great location

James M 
Rating:
4.0

Make sure vehicle is swept out, interior and load bay.

Ray B 
No reviews have been submitted for this location.

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