No one on site during business hours. Worst intersection in town to return a truck. No identifiers out front.
ERIC P
Customer Reviews for The River City Investments LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Today wasn’t the easiest day—I was moving away from an unhealthy environment, and the weight of that was heavy. But Gloria… Gloria was a light in the middle of it all. Her big, loving personality came wrapped in a full package of care, professionalism, and genuine warmth. She was incredibly thorough, explaining everything I needed to know and patiently answering all my questions. Gloria is truly one of a kind—the last of her kind, trust me, I know. I’m beyond grateful for her presence today.
LAQUNDA CI wasn't able to go inside this location to provide a relevant rating. A guy in a truck told me to leave the key in the drop box.
ERIC SIt's all very pro like now. Don't need to change a thing.
David JThis drop off closed early for a Saturday.... noon! The location is in a horrible location to try and drop off a large truck and auto transport! However, Heather in customer service, was very helpful and guided me through the return.
GLEN RGreat place
JEFFREY HNothing at all Gloria was amazing
LAMAYA ENot charge cleaning fees when I did not put a leave and a grain of sand on the floor that you said I did. My cell phone died because of no place to plug it in.
Randy FThe POSITIVE.I was well pleased with the reception and interaction with the agent. She explained everything in detail and answered any and all questions yes the vehicle was clean The .NEGATIVE This Rental vehicle Steering’s wheel. had too much play DID NOT FUNCTION PROPERLY When steering it was hold vehicle in the road and from drafting into someone else’s lane. We were scared nervous and on panic the entire trip . I have used U-Haul many times before but this was a new one I BELIEVE FROM NOW ON I WILL HAVE TO PRE DRIVE THE RENTAL VEHICLE BEFORE TAKING IT INTO MY POSSESSION
ALTHEA JThe dolly on the truck didn’t work on top of that I was charged 45 for gas when I have a pic of where the gas tank was when I got in there it was not on no half of tank I tried calling all yesterday old man and old lady answered say they couldn’t help me when I ask to speak with uhaul
Shakerria WVery nice customer service!!!! Mrs. Gloria is very AWESOME to do business with.
TYRONE FGood morning, I paid 4 days for the U-Haul rental. I only used the rental for two days. Why am I not getting reimbursed for the two days that I didn’t utilize the U-Haul truck? I originally had doubts of renting the additional two days, because i didn’t know if I would have help to unload my property. The agent who booked the reservation said it would be best to go ahead and add additional days if I was in doubt, and that I would be reimbursed if I returned the U-Haul early. Please advise.
Tony MI could never reach anyone at the drop off location. No one was ever there physically, the place was locked up. I called and left numerous voicemails and never received a call back.
MARK VI had to wait for 1:30 hr for my truck pick up because of Server was slow and the lady who was there doesn’t know full process she had to contact others. MOVING NEEDS DOLLY YOU JUST CANNOT SAY WE DON’T HAVE. YOU CHARGE FOR DOLLY AND DON’T PROVIDE IT. I NEED REFUND
SATHWIK ROur pick up was at 8: 00, no one was there until hours later, which made our departure on the road late.
lorenza gThe reservation was changed very late. I arrived and the employee seemed to be sleeping. There was no information shared, just "sign here" and "here are the keys." Overall transaction was very unprofessional, and I would not recommend this location.
Jeffrey MNA
Shatera GMake sure the equipment is inside the truck rental before making customers pay.
Crystal WEverything was great
VERONICA MThis was the worst experience of my entire life. It honestly made me never want to move again. My location for my pickup was moved at the time of my pickup and the location was an hour away. Will probably never use a U-Haul again.
Shannon BI did a late drop-off and did not interact with anyone at this location. Location was well lit and spacious for me to pull in and backup a 26' truck and auto transport trailer.
Roberto LIt seems like this is just a place to drop the UHUAL off at.
Jurian ENot a thing.
Joe WI never went inside the location or talked to anyone , it was online return only and never talked with any personnel but it was quick and simple .
Tim Sok
bobby sI was throughly impressed with this location. I wasn’t impressed with the online process for booking reservations. It doesn’t give you all the necessary information.
Deborah HYour customer service takes care of everything!
Lucus BThe U-Haul customer service agent was nice and very easy to talk to showed great customer service skills. Would use there service again.
coutney hSTAFF WAS VERY FRIENDLY
Shannon AHave someone available for check in return during morning returns. I had to wait until someone got there. Business hours are posted open up @ 08:30. No one was there until 09:15.
Barry PThe Uhaul provider was kind, thorough, and the return process was simple and seamless. Loved the check out on my phone
Sharanna BWe rented a 10’ truck, drove it 800 miles with no problems. The truck was new, clean and drove surprisingly well.
Matt HRequest a refund on my mileage overage charge. I drove an extra 20 miles on 6/28 when I ordered, picked up, and drove home a uhaul ramp trailer only to be called back to the store as I was given an in town rental instead of a one way rental. This took over two hours and mileage/gas for a 20 mile round trip for the 26’ truck.
Jeffrey MTruck needed a tune up wouldn’t go past 5-10 mph and was shaking and making a loud noise. Someone left their id and you can tell it wasn’t cleaned out for next use.
Kiahna SThe trailer worked well for our family goals to accomplished. Do you have a larger trailer for the next time. The customer service representative was excellent!
Kathy HDid not have all equipment I had requested available. They said I could try to find it at another location—not acceptable. My reservation was not last minute. I was not charged for items, but sure did need them.
Eileen MI am concern about the ladies protection in that location.
Henry WGreat customer service
Billington GNothing
Karen DNo one was on site.
Barbara CGreat customer service!! Thank you for making a hectic day better
Dederic TPlace the drop box in a better location. Had to reach over thorn bush. Designate parking options and office locations.
MARCUS CThe worst! Someone could jace advised that they would be closed. I arrived 20 minutes before my appointment and I to call another location for help. Plus, the equipment that I paid for was not inside. So. I had to rent again
Shawn RBetter customer service
Neal MThe drivers side turn signal light was out , but otherwise I will definitely use again
Kamilah NLoved the staff she was very friendly and helpful
prenilla hEquipment clean but truck made loud noise while I drove it.
Mable E