Simple and easy return after the online pickup was done.Chasity A.
Trailer Rental & Towing in Montgomery, AL at The River City Investments LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Montgomery, AL 36107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Rating might have been higher if it had been open when I returned the truck and had interaction with the staff. Since there doesn't seem to be a place here, I'm making one to ensure I give credit to the online staff who helped me with the return since I was returning early and the place was closed.KRIS S.
Vehicle was given to me a mess. Was leased to me under another name.. Was not given paperwork.. Had me arrested saying I stole the vehicle. Then took illegal pictures of me getting my things out when I told him not to.. Called me well over 30 times in 1 day.. Violated CFPB laws, threatened me with legal action, harassed me with texts, held my medication from me (my blood thinners), withheld my client files from me that were left in the van when police towed the van, humiliated me saying that i was living in the van when it was my last load of things to move ie. Mattress, client files, medication, all my personal belongings, my clothes. As well as threatened to throw away my belongings in the van when there is a law against that.. Please contact me at 2052172306Edward T.
Rental pick up cut off time was 12:00 noon, I showed up 15 minutes late due to traffic but Rufus Washington Jr. took time out of his Saturday to stay and get us on the road. The process was quick and easy. I highly recommend this site to rent a UHaul from Mr. Washington!!!!!!!!! Thanks a ton again Rufus!!!!Kurt S.
All windows were filthy inside and out, AC was broken, and the cargo area was very dirty (hope the previous renter was charged the $25 service fee).Bruce S.
I liked that the truck was clean and the gas was fuel.Juana B.
Everything was above and beyond and fantastic service.Frederick W.
Only issue is I have not received a receipt yet.ROBERT S.
The personnel was helpful.Oneil F.
We had an unplanned change in schedule and they went out of their way to help me out!George C.
My location for pickup was changed without my knowledge had to call all over to get me a U-HAUL which put me behind scheduleKatrina B.
No truck should ever be rented without Cruise Control. This truck had only 60k miles and was a modern E-Series Ford Cab/Engine. the lack of Cruise Control was disappointing. 1800 Miles was very hard on my right foot.... Another Idea, the 2 DIN Stereo in the dash on these should be replaced with one of these full screen aftermarket units that would allow backup camera and Bluetooth integration for under $200 per truck.Mark Allen H.
Nothing. Keep up the great work!!william H.
Extremely unprofessional! The young lady helping me was on a face time type call for the 30 minutes it took her to help me rent a trailer. I am concerned about my identity being stolen because she was handling my drivers license and banking information while she was on a face time type call. I could not get simple questions answered about what to do if I had a flat tire or what is covered under the insurance. When it came time to hook up the trailer, they wouldn't lift a finger to help me lift it onto and connect the trailer to my truck. What would they have done, if I had a physical handicap? Their uhaul franchise privileges should be permanently revoked. I would not trust this franchise to operate a lemonade stand.Brent K.
Someone actually be ther, give you a contract, make sure the uhaul is clean, walk with you for damages. And not be ask to put the pen bavk in the door so that the door stays open because no one was there. I will NEVER recommend this location for a uhaul pickup, drop off, or anything else. Gives uhaul a bad reputation.Mark Q.
The truck had issues delayed me being able to do anything for several hours due to no one being of help to me.Kourtney L.
Great job with my pick up!Elizabeth C.
I had to call a phone number when I got there as there was no answer to the doorbell. The woman who answered said she was "right down the street". Twenty five minutes later she shows up. She hoped I knew how to hook up the trailer because she didn't. She didn't check that lights were working. I don't recommend using this business.Melissa H.
Pleasant people to work with. Fast and easy.Caleb H.
If a customer chose mobile 24/7 reservation to secure a truck... make sure that truck is where he or she chose to pick it up and not make that person go somewhere else for it.Henry K.
Excellent service!! Mr. Washington went above and beyond to help us with our uhaul need!!william H.
Leasing agent super sweetgary C.
Very helpfulleon J.