Customer Reviews for The Security Store Inc
(U-Haul Neighborhood Dealer)

835 reviews

114 Mount Vernon Ave   Mount Vernon, NY 10550
(S Terrace Ave)

(914) 665-5548

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(914) 665-5548

114 Mount Vernon Ave
Mount Vernon, NY 10550
(S Terrace Ave)

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

EDWARDG M. 
Rating:
1.0

Customer did not leave a comment.

MICHAELP C. 
Rating:
5.0

Fast and friendly service and great selection of vehicles. They always have what I need! I recommend to everyone! Thank you 114 MT VERNON U-HAUL!!!!

Jose O. 
Rating:
3.0

The location was fine although they had no moving blankets or hand trucks which they push you to get while making your reservation. I used the automated app for my pick up. They should have you take care of the details while reserving or as soon as you get the app. I had to wake up my friends at 8 am on a Saturday for a reference before they released the truck.

Chris F. 
Rating:
3.0

Customer did not leave a comment.

Kiria M. 
Rating:
5.0

Customer did not leave a comment.

juma S. 
Rating:
4.0

Customer did not leave a comment.

Jesus A. 
Rating:
5.0

The guys there got me in and out fast and I was able to finish my move in exactly the time I anticipated.

EDWARDB P. 
Rating:
3.0

Customer did not leave a comment.

Allison E. 
Rating:
1.0

Customer did not leave a comment.

ODAI A. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERALEXA P. 
Rating:
5.0

Very good setvice

margaita S. 
Rating:
2.0

Customer did not leave a comment.

adriana M. 
Rating:
4.0

Customer did not leave a comment.

LUIS D. 
Rating:
1.0

Never send them to this location very dirty and unorganized.

TANASIA B. 
Rating:
3.0

My truck was not there for the time of my appointment and I had to chance the size and thanks to that I couldn't finish moving because my stuff didn't fit on the smaller truck. Now I'll have to take another day off at work and pay for another truck just to finish moving, ripple efect companies don't take on count when they don't offer the right service to clients. RESERVATION it's supposed to have a meaning.

CAROL D. 
Rating:
4.0

Customer did not leave a comment.

ROBERTRUDOLPH II H. 
Rating:
5.0

Great service

Roger M. 
Rating:
5.0

Lower the cash for gas per mile

ORETTNAKIA B. 
Rating:
3.0

It took me a while to get the lock box open. I had to pull at the door pretty hard so I thought the wrong code was sent at first. I would add a note in the instructions that you really have to yank the door in order to open it.

Stefani W. 
Rating:
5.0

Customer did not leave a comment.

MARVINALLISTER L. 
Rating:
5.0

Excellent service

SABRINAM M. 
Rating:
1.0

i WAS CHARGED THE WRONG AMOUNT AND NO ONE WILL HELP ME

LOUISE S. 
Rating:
5.0

The last person who rented the truck, was drinking I think it would be Pepsi it throw away in the cab and was not cleaned up. For the driver to start the truck you have to play around with the key , until it get to a certain grove before it starts.

hyson M. 
Rating:
3.0

Customer did not leave a comment.

Carol C. 
Rating:
4.0

Customer did not leave a comment.

VALENTIN S. 
Rating:
5.0

Have the equipment that was reserved in the truck, van, or in the store.

DIANE F. 
Rating:
5.0

Customer did not leave a comment.

JOEL E. 
Rating:
5.0

Customer did not leave a comment.

LUIS D. 
Rating:
5.0

People is very nice service very nice I recommend everybody should go to this location 114 Mount Vernon Ave., Mount Vernon, NY

ADEM K. 
Rating:
5.0

great service .

CARLTONBERNARD R. 
Rating:
5.0

I've used this location several times. You get great customer service and the vehicles are always clean and in good working condition.

DIANEM F. 
Rating:
5.0

Keep up the excellent job

Erayna T. 
Rating:
5.0

Customer did not leave a comment.

GILLIANM H. 
Rating:
2.0

The truck we got had different dimensions as the truck advertised. Therefore we could not transport our item and had to rent another truck and pay all the fees again. Terrible customer service. Will stay away in the future.

JONATHANW P. 
Rating:
4.0

Very good 👍.

SIMON M. 
Rating:
5.0

Very quick and efficient check in and the owner was very nice and helpful!

Alvin A. 
Rating:
5.0

Customer did not leave a comment.

Lorraine R. 
Rating:
3.0

Customer service is a big key the guy who helped me if you call that help was rude and disrespectful. He wasnt clear on his answers to my question. His main thing was you can go somewhere else if you dont like it. You definitely dont say those things to a first time customer or a place of business. The vehicle had all the lights on check engine tire light trailer light service due now and thats not how a vehicle should be given out. Just all around not happy. The only good thing about the uhaul was moving what i needed other than that not happy.

SHAMEL S. 
Rating:
5.0

IT was easy!

THOMAS H. 
Rating:
2.0

I went online to register for a service which I was told would be at a rate of $0.40 (forty cents) per mile after the first 50 miles plus the base price and this was verbally confirmed by the agent/staff who prepared my document in Mount Vernon, NY. However when I returned the vehicle I was emailed with a bill for $1.99 (one dollar ninety-nine cents) per mile. This is more than 4 times the rate that I was told. This is wrong to say the least. I want this addressed and corrected and my credit card to receive the appropriate credit/refund. My phone number is 929-446 6309.

BENTLEYAKOBUNDU O. 
Rating:
5.0

Customer did not leave a comment.

REGINAS T. 
Rating:
2.0

Customer did not leave a comment.

LEONARDG R. 
Rating:
5.0

Customer did not leave a comment.

ERICC L. 
Rating:
1.0

Both your app and website suck! Why can't I just choose the location I rented from when returning a truck??? I waisted 45mins trying to checkout after a long day of moving. I'm an IT professional and this is the worst experience someone can hope for!!! Locations services on your app & site don't even work, turn them off for crying out loud!!! Oh and by the way if someone is running late maybe you should consider a mandatory text or email notice with your vendors before they are allowed to cancel the reservation without notice or at the very least post a notice on the rental agreement! I won't be recommending U-Haul to anyone anytime soon and WILL post on google maps about this location so that my 22 millions viewers can take their business elsewhere…

Nicholas S. 
Rating:
4.0

Customer did not leave a comment.

PEDROJOSE JR R. 
Rating:
5.0

Customer did not leave a comment.

IVANILDO M. 
Rating:
4.0

Customer did not leave a comment.

JOSE M. 
Rating:
4.0

VERY VERY CLEAN CARGO VAN WITH ONLY 42 MILES ..I LOVED IT THANKS A MILLION ,

GUILHERMINOAUGUS S. 
Rating:
5.0

Customer did not leave a comment.

SEANR J. 
Rating:
5.0

Customer did not leave a comment.

JESSICA A. 
Rating:
5.0

Customer did not leave a comment.

CHARLESW E. 
Rating:
5.0

The uhaul employee yesterdaywas extremely helpful and went the extra mile to accommodate all of our needs and then some! Very pleasant experience!!

ERIN R. 
Rating:
1.0

It took over 1 and half hours to get our UHaul. We had a reservation number and had checked in online but they could not realeased the truck to us. Over an hour on the phone to UHaul reps. We were hung up on several times transferred to different people who could not help. The whole experience was a disaster

Shea M. 
Rating:
5.0

Customer did not leave a comment.

Jury M. 
Rating:
5.0

Customer did not leave a comment.

gelson M. 
Rating:
5.0

Customer did not leave a comment.

Clement T. 
Rating:
5.0

Customer did not leave a comment.

NORMANGEORGE W. 
Rating:
5.0

Maintain current services

BARBARAE W. 
Rating:
5.0

Please continue to serve your customers, you are doing a excellent job. I will definitely recommend your business to all my friend and family. Good luck!!!!

EZARDCHARLES C. 
Rating:
5.0

Great experience! Have the truck I wanted...Worker was fast and helpful..I'll definitely be using them again,!

monique J. 
Rating:
5.0

Customer did not leave a comment.

DULAL H. 
Rating:
5.0

Just keep up the good work.

HARVEY B. 
Rating:
5.0

Customer did not leave a comment.

Abderrahim M. 
Rating:
5.0

Customer did not leave a comment.

MAHENDRA M. 
Rating:
5.0

Customer did not leave a comment.

EBONYK R. 
Rating:
5.0

Jose was very attentive and helpful.

ANGELA P. 
Rating:
2.0

Customer did not leave a comment.

Racquel D. 
Rating:
3.0

Customer did not leave a comment.

MELISSAANN W. 
Rating:
5.0

Excellent store

Angela G. 
Rating:
5.0

Service was very fast and easy. Customer service was excellent. Definitely will use this facility for future renting and recommend to friends and family.

DYMONDJEWELLE SH H. 
Rating:
3.0

Cab of truck was filthy, service was slow and gas tank was super low. Customer service was ok and personable over all. The truck was ready on time and we were able to go about our business without any real issues.

DEREKJAMES M. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
4.0

Customer did not leave a comment.

COURTNEYANTHONY R. 
Rating:
5.0

Great service and convenient will definitely be back

EDBERTH H. 
Rating:
4.0

Customer did not leave a comment.

VALTISHA P. 
Rating:
3.0

I'm really upset with U-Haul customer service overall and honestly don't ever want to do business with this company again. I ended up having to spend over $500 dollars for my move simply because I was lied to basically! I had booked online more than a week in advance to secure a one way drop off since I was moving from NY to CT. However the day before my move they call me saying no trucks were available. I just don't understand how your system would allow me to book and secure online to then tell me due to high volume reservations the truck size I requested isn't available. I'm extremely disappointed how that was handled. I had made sure to book online because the week before I had difficulties securing a truck. Thanks to this location I was able to get a last minute truck however I had to incur a higher expensive. Uhaul you needs to do better!!!!

GERMANY J. 
Rating:
5.0

Great cleanliness and great communication...

Edbert H. 
Rating:
5.0

Staff was super easy to work with. Everything was up and ready by the time I walked in the door. They explained all the services fees and additional fees if certain conditions were met. They did offer the additional coverage, but I declined; it was nice that they said just to make sure with my driver's insurance that I was covered and to check if my credit card company insured commercial/moving damages just in case. Overall, I really liked the staff here and they were very quick from getting me in the door, verifying information, and then processing the bill at the end. I couldn't be happier and I will choose to get my rentals from this location in the future.

SCOTTJ S. 
Rating:
5.0

Nothing, the process was very smooth. Great rental location

ROBERTOV A. 
Rating:
3.0

Customer did not leave a comment.

pernell M. 
Rating:
5.0

Customer did not leave a comment.

Erica J. 
Rating:
4.0

Customer did not leave a comment.

CHERYLA H. 
Rating:
5.0

Great customer service! They were super helpful, I would 100% recommend this location.

DESTINYPATRICIA M. 
Rating:
5.0

Nothing.Excellent experience.Staff were friendly and helpful.

SHANTEEE J. 
Rating:
5.0

Customer did not leave a comment.

RICHARDCOLE NEWT J. 
Rating:
5.0

Customer did not leave a comment.

SHERYLL C. 
Rating:
5.0

Convenience!

Edward M. 
Rating:
5.0

Customer did not leave a comment.

bentley C. 
Rating:
5.0

Open on Sunday

Ellen B. 
Rating:
4.0

Customer did not leave a comment.

Stefan A. 
Rating:
5.0

Excellent customer service, I have no complaints and will recommend to others.

MARKA R. 
Rating:
4.0

Although my overall experience was very good, I found the advertising regarding pricing misleading. You only see that it costs $19.95 per day, and then that price increases exponentially. When I reserved the van for 2 days, I was given a price of $45.00. Once I ultimately picked up and returned the van, the various additional charges increased my price to approximately $228.00!!!

marili G. 
Rating:
5.0

Excellent service when picking up and dropping off. They were very accommodating and made sure we had everything we needed. Giving us all the information to get the best for our money. Excellent store and will definitely pick up from them in the future.

Jose D. 
Rating:
5.0

Great experience

jean J. 
Rating:
4.0

Customer did not leave a comment.

jermaine C. 
Rating:
3.0

Efficient system without any human contact...

Joseph S. 
Rating:
2.0

The person that was there was no help with help me rent the truck. All he kept saying was I had to call the 800 number. When I made the reservation the system wouldn't allow me to go back in to complete the rental. I finally had to get someone online to help. They had to start all over again. I was suppose to only pay $19.45 plus tax. When I return the truck I was charged over $48. I didn't want that extra $16 charge to me. So will I recommend this location. I probably would because I don't think we have another one in our area. But I would tell them to watchout for tthe fee because they'll be charge with extra stuff they didn't want.

TRACEY G. 
Rating:
2.0

They overcharges for the miles and charged an overnight fee that was not communicated to me. I called the manager of the store. I was placed on hold for 15 minutes, then hung up the phone on me.

YAHAIRA R. 
Rating:
5.0

Customer did not leave a comment.

LAURIETTES W. 
No reviews have been submitted for this location.

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