I went online to register for a service which I was told would be at a rate of $0.40 (forty cents) per mile after the first 50 miles plus the base price and this was verbally confirmed by the agent/staff who prepared my document in Mount Vernon, NY. However when I returned the vehicle I was emailed with a bill for $1.99 (one dollar ninety-nine cents) per mile. This is more than 4 times the rate that I was told. This is wrong to say the least. I want this addressed and corrected and my credit card to receive the appropriate credit/refund. My phone number is 929-446 6309.BENTLEYAKOBUNDU O.
Customer Reviews for The Security Store Inc
(U-Haul Neighborhood Dealer)
Mount Vernon, NY 10550
(S Terrace Ave)
Services at this Location:
- Mon: Closed
- Tue-Fri: 10 am - 6 pm
- Sat: 10 am - 5 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.REGINAS T.
Customer did not leave a comment.LEONARDG R.
Customer did not leave a comment.ERICC L.
Both your app and website suck! Why can't I just choose the location I rented from when returning a truck??? I waisted 45mins trying to checkout after a long day of moving. I'm an IT professional and this is the worst experience someone can hope for!!! Locations services on your app & site don't even work, turn them off for crying out loud!!! Oh and by the way if someone is running late maybe you should consider a mandatory text or email notice with your vendors before they are allowed to cancel the reservation without notice or at the very least post a notice on the rental agreement! I won't be recommending U-Haul to anyone anytime soon and WILL post on google maps about this location so that my 22 millions viewers can take their business elsewhereâ€¦Nicholas S.
Customer did not leave a comment.PEDROJOSE JR R.
Customer did not leave a comment.IVANILDO M.
Customer did not leave a comment.JOSE M.
VERY VERY CLEAN CARGO VAN WITH ONLY 42 MILES ..I LOVED IT THANKS A MILLION ,GUILHERMINOAUGUS S.
Customer did not leave a comment.SEANR J.
Customer did not leave a comment.JESSICA A.
Customer did not leave a comment.CHARLESW E.
The uhaul employee yesterdaywas extremely helpful and went the extra mile to accommodate all of our needs and then some! Very pleasant experience!!ERIN R.
It took over 1 and half hours to get our UHaul. We had a reservation number and had checked in online but they could not realeased the truck to us. Over an hour on the phone to UHaul reps. We were hung up on several times transferred to different people who could not help. The whole experience was a disasterShea M.
Customer did not leave a comment.Jury M.
Customer did not leave a comment.gelson M.
Customer did not leave a comment.Clement T.
Customer did not leave a comment.NORMANGEORGE W.
Maintain current servicesBARBARAE W.
Please continue to serve your customers, you are doing a excellent job. I will definitely recommend your business to all my friend and family. Good luck!!!!EZARDCHARLES C.
Great experience! Have the truck I wanted...Worker was fast and helpful..I'll definitely be using them again,!monique J.
Customer did not leave a comment.DULAL H.
Just keep up the good work.HARVEY B.
Customer did not leave a comment.Abderrahim M.
Customer did not leave a comment.MAHENDRA M.
Customer did not leave a comment.EBONYK R.
Jose was very attentive and helpful.ANGELA P.
Customer did not leave a comment.Racquel D.
Customer did not leave a comment.MELISSAANN W.
Excellent storeAngela G.
Service was very fast and easy. Customer service was excellent. Definitely will use this facility for future renting and recommend to friends and family.DYMONDJEWELLE SH H.
Cab of truck was filthy, service was slow and gas tank was super low. Customer service was ok and personable over all. The truck was ready on time and we were able to go about our business without any real issues.DEREKJAMES M.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.COURTNEYANTHONY R.
Great service and convenient will definitely be backEDBERTH H.
Customer did not leave a comment.VALTISHA P.
I'm really upset with U-Haul customer service overall and honestly don't ever want to do business with this company again. I ended up having to spend over $500 dollars for my move simply because I was lied to basically! I had booked online more than a week in advance to secure a one way drop off since I was moving from NY to CT. However the day before my move they call me saying no trucks were available. I just don't understand how your system would allow me to book and secure online to then tell me due to high volume reservations the truck size I requested isn't available. I'm extremely disappointed how that was handled. I had made sure to book online because the week before I had difficulties securing a truck. Thanks to this location I was able to get a last minute truck however I had to incur a higher expensive. Uhaul you needs to do better!!!!GERMANY J.
Great cleanliness and great communication...Edbert H.
Staff was super easy to work with. Everything was up and ready by the time I walked in the door. They explained all the services fees and additional fees if certain conditions were met. They did offer the additional coverage, but I declined; it was nice that they said just to make sure with my driver's insurance that I was covered and to check if my credit card company insured commercial/moving damages just in case. Overall, I really liked the staff here and they were very quick from getting me in the door, verifying information, and then processing the bill at the end. I couldn't be happier and I will choose to get my rentals from this location in the future.SCOTTJ S.
Nothing, the process was very smooth. Great rental locationROBERTOV A.
Customer did not leave a comment.pernell M.
Customer did not leave a comment.Erica J.
Customer did not leave a comment.CHERYLA H.
Great customer service! They were super helpful, I would 100% recommend this location.DESTINYPATRICIA M.
Nothing.Excellent experience.Staff were friendly and helpful.SHANTEEE J.
Customer did not leave a comment.RICHARDCOLE NEWT J.
Customer did not leave a comment.SHERYLL C.
Customer did not leave a comment.bentley C.
Open on SundayEllen B.
Customer did not leave a comment.Stefan A.
Excellent customer service, I have no complaints and will recommend to others.MARKA R.
Although my overall experience was very good, I found the advertising regarding pricing misleading. You only see that it costs $19.95 per day, and then that price increases exponentially. When I reserved the van for 2 days, I was given a price of $45.00. Once I ultimately picked up and returned the van, the various additional charges increased my price to approximately $228.00!!!marili G.
Excellent service when picking up and dropping off. They were very accommodating and made sure we had everything we needed. Giving us all the information to get the best for our money. Excellent store and will definitely pick up from them in the future.Jose D.
Great experiencejean J.
Customer did not leave a comment.jermaine C.
Efficient system without any human contact...Joseph S.
The person that was there was no help with help me rent the truck. All he kept saying was I had to call the 800 number. When I made the reservation the system wouldn't allow me to go back in to complete the rental. I finally had to get someone online to help. They had to start all over again. I was suppose to only pay $19.45 plus tax. When I return the truck I was charged over $48. I didn't want that extra $16 charge to me. So will I recommend this location. I probably would because I don't think we have another one in our area. But I would tell them to watchout for tthe fee because they'll be charge with extra stuff they didn't want.TRACEY G.
They overcharges for the miles and charged an overnight fee that was not communicated to me. I called the manager of the store. I was placed on hold for 15 minutes, then hung up the phone on me.YAHAIRA R.
Customer did not leave a comment.LAURIETTES W.
They didn't have furniture padsReginald K.
Customer did not leave a comment.Oma S.
Customer did not leave a comment.Stephanie G.
NoneERNESTINO JORGE M.
I was seriously overcharged for my rental. I called to dispute the charges and was informed that once a manager is available I would get a call back to resolve the matter. Today is two days seems your manager is still busy.Alonzo W.
The mobile pick up did not work and the gentleman inside the was not wearing a mask and was rude when I explained I paid online already. However he did make some helpful suggestions at the end.KATELYNNE M.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.alberlisto T.
The owners of the store gave out my information to another customer who wanted to rent the first truck I wanted to rent. I was looking in the lot for the truck and she came up to my asked me my name. I said I told her that I changed my mind and that I wanted to switch my rental. That's when I went inside I told the guy and the agent through chat that I wanted to Steichen my rental. I was able to do so. Connie even called verify I I was able to do so. I would inky say she was the best part of my experience with Uhaul today. I have used Uhaul many times before. The owner was rude and disrespectful. Once I finished my online approval. I went inside to get my keys. He was have a disrupt with another customer. He even stated â€œBlack Lives Don't Matter to me anymore. I don't see would I even careâ€ Then proceed to go inside and Uhaul is shutdown for the rest of the day I'm not dealing with this shit. I'm like can I just get my keys. He hurriedly and did that. I am I biracial person and that was one very offense. Two he didn't care who was around and how rude he was to her. When I returned the van. I had difficulty with the website return and uploading the pictures. I went inside to return the keys and to inform him. He just say do it through the website I'm telling I'm having trouble. He was oh I don't have time for this I'll do it later.Tahrrisha G.
Customer did not leave a comment.Wilfredo N.
Customer did not leave a comment.ANN M.
Be more helpful. Every question I had was answered with â€œcall uhaulâ€ and made the whole process super long and stressful. Feel like it could've been better if clerk knew more and was more helpfulSimone S.
This was my second rental visit in last month..First time was awful ...I was unaccustomed to the online order process and the customer rep was rude and unhelpful...My second experience was seamless the same customer rep changed his attitude and was very polite and helpfulERNESTP B.
I bought back the vehicle with more gas that I got it with and they charge me $15 for gas I need my money back. All rental company knows that whatever u get the gas gage at, that's where you bring it back atKemar H.
Rude staff, did not wear masks and forgot to include the dolly included in our rentalCharlie S.
Customer did not leave a comment.Thomas M.
Excellent service once againMAHENDRA M.
First and last time using uhaul services. Among other things the van was dirty/muddy inside. The whole process was extremely horrible. The person at the service counter was not helpful at all and was very rude when needed assistance to reserve and pick up van.Veronica J.
The whole customer service needs improvement. They are very unprofessional I had to talk to them through the door by yellingTanola M.
Milage was under original plan of travel, no refund, and the 25 charge wasn't refunded. There should be wifi at the location to connect to.Jason C.
Customer did not leave a comment.Melissa H.
Love this location. Always great people and very helpful. Not only U-Haul but a hobby store with lots of great items. Definitely the best Uhaul dealer around. In and out quick.Jason S.
Just need more parking spaceMervyn G.
Great service again . Thank youMAHENDRA M.
Customer did not leave a comment.Jeffrey O.
Great service . Thank youMAHENDRA M.
Horrible experience. I typed one way to location/destination Mohegan Lake. Van says one way on it. I moved there and was informed later the return address was for my.vernon. I wouldn't select the van for a round trip with no way back home it's a waste if time and money. I returned the van same day. Online was misleading and the district manager Laura P. Told me she'd sort it out and refund the the time the van wasn't checked in. She asked me to return the van March 7th and I did. They are still trying to add charges to my credit card. This is unacceptable. I called when Laura was supposed to be in and she wasn't. I was given an email Laura_pipe@uhaul.com, my email did not go through. 3/18/20 I was informed she's no longer with the company. I can't reach anyone who has said they're able to help with the added charges, the keys were physically handed over!Roman P.
All good. Made a reservation. The truck was ready. Pick up and drop off went well.mike F.
Customer did not leave a comment.SHAVON H.
Customer did not leave a comment.Shanna B.
They need to be more attentive to customers to ensure they are in and out as soon as possible.T T.
I MADE SURE I REPLACE GAS VERY SURE AND STORE OWER SAID I DID NOT, n was charge for gas, after buying gas.Carol M.
This location is part of the local culture and functions as part of the community as well as being a well-managed truck rental business. We wish them well and expect to see them again in the future. Newer trucks have better suspension systems. Just sayin'.ken J.
Excellent Service . Thank you JasonMAHENDRA M.
Customer did not leave a comment.Selvin M.
Customer did not leave a comment.tatjama G.
Customer did not leave a comment.MARCUS H.
Location easy to find, easy to reserve online. Was unaware there would be a hold on my credit card but I was ok with it as it wasn't a ridiculous amount which was reversed. In total the price was good.Marlene H.
Customer did not leave a comment.Frank I.