Customer Reviews for The Shed
(U-Haul Neighborhood Dealer)

615 reviews

1519 Mayer Rd   Altoona, WI 54720

(715) 737-9102

Location Hours

  • Mon-Thur: 10 am - 5 pm
  • Fri-Sat: 9 am - 5 pm
  • Sun: 11 am - 5 pm

Services at this Location:

Contact Us

(715) 737-9102

1519 Mayer Rd
Altoona, WI 54720

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 5 pm
  • Fri-Sat: 9 am - 5 pm
  • Sun: 11 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The lower view has nothing to do with the shed but everything to do with U-Haul changing the location of my pick up. I was supposed to pick it up in Eau Claire off of Hastings as specified by the booking address but when I showed up to pick up the truck, they told me it was not there. If the location is moved, digital communication is required or just simply make sure that you're booking system works properly

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

Steven I. 
Rating:
5.0

Customer did not leave a comment.

jarrod N. 
Rating:
5.0

Customer did not leave a comment.

Wesley T. 
Rating:
4.0

none

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
4.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

A+ experience

Greg C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Bobbi F. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

john S. 
Rating:
2.0

"Computer is down" was how I was greeted. The proprietor literally wrote down my credit card number on a scratch piece of paper. So much for modern security! Also unclear why I needed to give my credit card number since it was all pre-filled before pick-up. Should've just checked my ID then let me on my way. No check-in when returned, even tho location was open. Also charged me $8 insurance fee when I did not recall choosing that. That's more on U-Haul corporate than this location, but charges were never explained onsite, either coming or going. Unit also had standing water and a rusted bed. Functional but glad I didn't have to haul anything that would stain. Will not rent from here again and maybe not from U-Haul if this is how local ops are handled.

Scott A. 
Rating:
5.0

Returned the rental after hours.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Kristine S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
4.0

The service thought was horrible this location however was excellent. This was my second location I was sent to after driving 2.5 hours I had to drive almost 2hrs to a different location was not told until I got there that they switched my uhaul size and the gas itself was 200. Communication was horrible over the phone

Shanika L. 
Rating:
3.0

Expect a wait. It's a store first, and U-haul third.

David S. 
Rating:
3.0

Customer did not leave a comment.

Sukru E. 
Rating:
5.0

The reason I would not recommend this location is because I reserved a trailer in MINNEAPOLIS not Wisconsin. I had to drive 4 hours out of my way to get a trailer!!! RIDICULOUS!!!

Jill M. 
Rating:
5.0

Customer did not leave a comment.

Devender S. 
Rating:
5.0

Very pleased

tom K. 
Rating:
4.0

I had a very small trailer, so I was able to turn around in the parking lot. A larger trailer might have an issue once they entered, and that was my ONLY issue with this location.

Jarrod N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Edward O. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH W. 
Rating:
5.0

They where very easy to work with very friendly would rent from them again GREAT CUSTOMER SERVICE A BIG THANK YOU

Tim L. 
Rating:
5.0

Everyone I spoke with was absolutly amazing! My only issue was with the website. Account issues from the start, no way to reset password as it says its sending a code, but never sends it. Other than a cumbersome and terrible website, the Uhaul experience with all personel involved was great! Keep up the good work! Thanks!

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Tim J. 
Rating:
4.0

Truck was very clean inside and out included the box portion. Tires appeared to be brand new. Vehicle did shimmy and shake when vehicle reached speed of 75mph both empty and full. When going 70mph, legal WI interstate speed limit there was no issue. May be a bad tie rod or wheel out of balance.

Marc L. 
Rating:
5.0

I can't think of anything to make my experience better. Ed was a wonderful man, and took care of all my needs with great customer service.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Ed is friendly and easy to do business with. We had date and time changes frequently as my daughter's move dates changed . Never a complaint from Ed about it. Always cheerful. Thank you!

susan N. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

We had to drop off late. When we called to ask what to do-they were very helpful!

Michelle J. 
Rating:
5.0

Customer did not leave a comment.

Yi Meng L. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

The owner, Ed, was friendly, flexible, and easy to do business with. Thank you!

susan N. 
Rating:
4.0

I would rather have the invoice printed out than sent as a picture on my phone. Service was great!

Sandra S. 
Rating:
3.0

Customer did not leave a comment.

MARC B. 
Rating:
5.0

A+ Could not have gone better. I will be back! Thank you!

michael G. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

KARL R. 
Rating:
5.0

Customer did not leave a comment.

CHERYL W. 
Rating:
5.0

Customer did not leave a comment.

Sudhakar J. 
Rating:
1.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

Customer did not leave a comment.

Paul K. 
Rating:
3.0

Trailer tires locked up in middle of my planned work. Stranded until tow truck could pick up trailer. Feel I should not be charged for rental. Also, local U-Haul did not have trailer I thought I reserved. Corporate U-Haul from Green Bay called to send me to other location to pick up a 6x12 trailer and told me they would only charge me for the 5x8 trailer I ordered. Receipt says I was charged for 6x12. Request complete rental refund.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Isaac E. 
Rating:
3.0

Customer did not leave a comment.

Clyde C. 
Rating:
5.0

Customer did not leave a comment.

Lynnette B. 
Rating:
5.0

Customer did not leave a comment.

Maurice M. 
Rating:
5.0

The owner was incredibly nice and friendly. Also very helpful. I'd definitely do buisness there again!

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

andy V. 
Rating:
5.0

Customer did not leave a comment.

red H. 
Rating:
5.0

My UHaul experience was great. The staff member at “the barn” in Eau Claire, WI was extremely helpful and easy to work with. I don't believe anything could have improved my experience.

craig M. 
Rating:
5.0

Ed is great to work with!

Carter J. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Marvin D. 
Rating:
5.0

Excellent customer service! Very helpful and knowledgeable about the proper handling of equipment.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Very friendly staff. Did a thorough job

MARK P. 
Rating:
5.0

No Ed was great to work with! Great customer service

Danny R. 
Rating:
5.0

Customer did not leave a comment.

THEODORE E. 
Rating:
5.0

Easy drop-off - gave the guy the key and that was that.

James K. 
Rating:
3.0

Cab was dirty, cigarette ash all over, trash left in cab. Dealer was friendly and helpful on truck return.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Nick R. 
Rating:
5.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

The absolute best uhaul experience yet!

Bobbi B. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Realon F. 
Rating:
5.0

Very friendly service... A+

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Gregory Y. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Linder B. 
Rating:
5.0

Customer did not leave a comment.

Tou M. 
Rating:
5.0

First time using this location and very impressed with the customer service. Would definitely go back here again

Mark C. 
Rating:
3.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Ed was great to work with!

David B. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

The service “Ed” gives at “The Shed” where I picked up the truck was excellent!! I highly recommend him over the main U-Haul location on Hastings Way in Eau Claire. When you call “The Shed” you are talking to a person right away, no press this number for that! I first tried dealing with the large U-Haul location on Hastings Way and it was one hassle after another and you were on hold forever!

Donald K. 
Rating:
5.0

Great Customer Service.

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Anne M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

The owner was professional, polite, and helpful. Great experience renting both a truck and a trailer from The Shed!

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Great experience! Will use again!

michael G. 
Rating:
5.0

Customer did not leave a comment.

Ali Z. 
Rating:
5.0

Customer did not leave a comment.

Tim N. 
Rating:
5.0

Nome

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Ed was very helpful and professional. Thank you!

Tom S. 
Rating:
4.0

I reserved a truck in hudson 3 weeks prior to moving. Uhaul made me drive over an hour to altoona. I spent 6 hours on the road... gettingvtruck and getting a ride back to get my car... as no car hauler was available. I feel no effort was made by uhaul to meet my agreed upon reservation. I did uhauls job for them by running around. At the cost of being awake all day. I work night shift. Staff at altoona was good... but hands were tied. The truck was new andcworked well

James H. 
Rating:
5.0

Customer did not leave a comment.

Dean A. 
Rating:
5.0

Customer did not leave a comment.

Ron K. 
Rating:
5.0

Nothing, this was one of the smoothest U-Haul transactions I've ever had.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
No reviews have been submitted for this location.

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