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SCOTT E
Customer Reviews for The Shed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was an overall excellent experience. Because I had used U-Haul before, it took no time at all to rent. The staff was knowledgeable, friendly and quick. Not to mention I got to take a look at a pretty awesome store there too.
SHERALEE MGreat experience
CELESTE WInitially scheduled online pickup at different location that was somehow disregarded…had I not called to attempt to change pickup time… would have never known my online reservation that I thought was locked in with a credit card and followed with confirmation emails and texts got cancelled… that was extremely disappointing.
STANLEY MI was very impressed with the owners of The Shed. They were very helpful and understanding of my difficult situation. I would highly recommend them for anyone looking to rent a truck or trailer. Preston Gruening
PRESTON GLady who dispatched trailer seemed put-off to have to stop “running her store” in order to dispatch trailer to me. Looked at me as if I was stupid for not getting insurance after I told her I checked with my auto insurance and was definitely cover for any loss to rental trailer. Not horrible experience …..just seemed that UHaul rentals not the most important thing on her to-do list. Trailer great!! Price great!!! Drop off Great!!! Would certainly rent again if needed.
SCOTT EVery friendly and inviting, complete opposite of the Arcadia business.
GREGORY EA bit tight to drive in.
DALE PEd and his staff at the Shed are phenomenal to work with. Unfortunately, I plan on scaling back on my rentals due to the recent UHaul price increases.
DUANE KWindshield was dirty inside and out. Had to clean it myself. The windshield washer fluid was empty.
JOSEPH MNever any issues with renting from Ed at The Shed...very pleasant & easy going transaction. HIGHLY RECOMMENDED!
barb measy online drop off...
PHILIP BThe owner is such a kind person and always has a vehicle ready to go
DAUNETTE SLove the great treatment I received was a last minute to rent and they are always welcoming and friendly
DAUNETTE SVehicle needs an alignment, pulls to the right. And a piece came off the lower mirror on the driver's side...thankfully had some tools along, so was able to get mirror so that it was functional. Overall, Ed at the Shed is awesome to rent from! 3rd u-haul that we've rented from him!!
BARBARA MI dropped the trailer off after hours so there was noone around to interact with.
SCOTT SAll was good
Debra JYou don’t have to change anything it is perfect. Thank you
JERRY WBest Service ever! Our move was safe and flawless! Thank you!
CAROL KHelpful and courteous
GARY CNone known. They got me checked in quickly & on the road with a clean trailer that was ready to go.
Michael RThe truck was not assigned to me when I got there so I had to wait 20 minutes on hold to get someone to help me. When I finally got a truck, it was not in amazing condition but it had to do and I was missing furniture pads which I ordered.
KATHERINE RThe Shed is the most friendly and professional place we’ve dealt with (many military moves). The equipment was great, the process was simple and not pushy (like the one on Hastings). We avoid the U-Haul store in EC at all costs.
Lucas ACustomer service was great.
David JNothing. Ed was amazing to deal with. Great location and customer service!
Nathan SHonestly, I can't think of anything. Everything went smooth from online, counter service to utilizing the truck then returning it. Thank you for another very positive experience.
Christina EThey were convenient for me and ready for me when I arrived for pick-up. They had the unit parked with a jack stand for easy hook-up as the unit does not come with it's own jack stand & the tongue weight is pretty heavy.
MICHAEL PThe employee was amazing so kind and understanding
Bryan KThere was nothing wrong with the service I received- very easy process and friendly helpful service. I AM disappointed that my reservation of the truck was changed to this location, as it is MUCH further from my home, and made for increased mileage to be paid for. :(
Sally BTalked to Ed over the phone only. He was friendly and helpful.
Monte WTruck made weird, rumbling noises when shutting down, other weird noises when braking or releasing the brake. Ridiculous that there are no power equipment with the truck that size, mirrors windows seats. Uhauls computer system is horrible and would not work for me for all the times I used it. Hated it. The owner of the Shed is a real nice man. I enjoyed doing business with him. It took me 3 locations to find one that had what your system said it had. This location is great. Uhaul is not. .
Angela Cvery easy and quick to pick up the 15' truck. nice older gent who owned the Shed
Mark JFrom not living in the city, The Shed, was easy to find and having a reservation to use a 10’ truck was even easier. I would recommend using U-Haul at The Shed.
Chris VEd was very nice and easy to work with. I would suggest checking to make sure the gas tank is full before it goes out. We picked up after hours so we took a photo of the gas being just over half full along with the outgoing mileage for proof when we returned it that it wasn’t full when we picked it up. Other than that it was good.
Michelle SThe App couldnt "find" my shared location. I had to go to the website to try to pick up. Finally I got the password for the lock, no key. It took me 45 minutes to get a key out of one of the boxes after I called customer service. 10 minutes hold time before an answer and then she put me on hold again. I had to open all 5 key boxes to find a single key for a truck in a size I didn't order/want. Overall a bad checkout experience. Returning the truck should have been easy, but again, the App couldn't "find" my shared location so I had to log in again on the website. Then it wanted 6 pictures of the truck after I was already by the key drop. I didn't touch the dolly I had to pay $7 and lost an hour of my rental due to a key not being in the right place. Overall, not great.
Jay KCheck in was in person. The process was very quick and easy.
Raivo BVery friendly owner, quick in and out
mark bYep
Justin DThe AFM should ensure quality of equipment is up to customer and Uhaul standard considering it is a dealer and not a center, having worked for uhaul and am now a customer, the customer should not need to reroute for things like brake fluid or to fix tire pressure of trailers. Ed does his best while being the only employee while running his business and a dealer at the same time, thankful he was the one we dealt with instead of his wife. Ed helps with trailer hookups, customers have to hook up on their own when his wife is around. If I had not worked for the company in the past, this is something that should be considered a concern to UHAUL for customers with no experience.
Kali SExcellent rental experience using "The Shed" location. First time using the mobile app. Pick up/drop off. After using it, it will go better in the future. Could be more user friendly.
MATTHEW CEd at the Shed is just awesome to deal with...makes renting a u-haul truck easy...would highly recommend! If we ever need a u-haul again, we'll be getting it from The Shed!
barb mNone known. Dealer is very friendly & helpful. Location & acess was convenient.
Michael RHonestly, I can't think of one thing for improvement. Everyone I dealt with on the phone and in person was wonderful to do business with and it was easy. I greatly appreciate the service I experienced and I will definitely be using Uhaul again when I need them in the future. Thank you.
Christina EWindshield & windows were very dirty; the windshield has a big scratch in it on the passenger side...someone said that they were surprised that the truck we had was being rented out...not legal with having that scratch in windshield
Barbara M