Customer Reviews for The Shop
(U-Haul Neighborhood Dealer)

16 reviews

1601 Central Fwy E   Wichita Falls, TX 76302

(940) 228-4582

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(940) 228-4582

1601 Central Fwy E
Wichita Falls, TX 76302

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

STEFANIE C. 
Rating:
5.0

Great guy yo work with! Very helpful

SCOTT S. 
Rating:
5.0

I think there was a mechanical malfunction with the auto transport. It wasn't turning properly.

EDGAR M. 
Rating:
5.0

The final location was here. I was redirected three other times and often miles out of my travel plans. Seems that online doesn't always know what inventory is available at the locations that they direct you to.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
1.0

New location

Jason M. 
Rating:
4.0

The son and mother were very easy to work with and we had a great experience. They made everything easy and painless.

john W. 
Rating:
1.0

No one was there to help us.

Oliver E. 
Rating:
4.0

Add the moving blankets, dolly to the truck. I appreciate the option to pick up the truck before the 10am opening, just needed the extra things ordered. It worked out and Michael was easy to work with.

karen S. 
Rating:
3.0

LED light was not working. Was told by The Shop I could bring back the dolly to another location in town, but when arrived there the return was refused. Wasted a total of 1.5 hours on going to the wrong location to return and on returning it to the Shop because no one was there during opening hours. Eventually checked in the dolly over the phone after trying to explain the situation three times to the same person because the app was going to charge me two rental periods since I was not past the 24 hour rental period. Eventually all was take care of over the phone but again, big waste of valuable time.

Ferenc N. 
Rating:
5.0

Customer did not leave a comment.

Brayden S. 
Rating:
5.0

The team was ready and did a great job.

Richard K. 
Rating:
5.0

Nothing people was great everything was great!

Denise A. 
Rating:
1.0

This was the absolute worse experience I ever had with uhaul. The place was creepy and the uhaul I rented was the absolute worse unit I have ever been in.

Candice C. 
Rating:
5.0

Very friendly customer service very knowledgeable with the equipment and handling of my reservation would highly recommend this location

Darrell W. 
Rating:
2.0

Store was nasty and dirty. I was very surprised it was a Uhaul facility.

ROY R. 
No reviews have been submitted for this location.

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