Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very displeased! Absolutely wouldn’t recommend this location.
MICHAEL R
Rating:
5.0
Customer did not leave a comment.
Christopher A
Rating:
5.0
nothing
Paul L
Rating:
5.0
Very professional
SHANE H
Rating:
3.0
Customer did not leave a comment.
Sonia H
Rating:
5.0
Customer did not leave a comment.
Yvonne J
Rating:
5.0
Customer did not leave a comment.
JOHN W
Rating:
2.0
I had a hard time with the service I received, I was rush with the truck to bring it back and didn't get to finish moving my things because of the rushing I had to go through. Next time I am going to budget.
TONY P
Rating:
5.0
Customer did not leave a comment.
ROY W
Rating:
5.0
Customer did not leave a comment.
CAROLYN S
Rating:
5.0
Customer did not leave a comment.
Marquita W
Rating:
5.0
We had a super fast drop off experience, employee was helpful and verified everything quickly. I would come to this location again.
SAMANTHA S
Rating:
5.0
Customer did not leave a comment.
SCOTT R
Rating:
4.0
Customer did not leave a comment.
APRIL O
Rating:
3.0
Better attention to tires. Unknown what the DOT date was on the tire that blew. But the other tire was 6 years old, which is not a safe age for tires. There’s another future roadside issue
NATHAN H
Rating:
5.0
Everything goes smoothly every time we rent from The Spare Room!
BRIAN R
Rating:
5.0
Customer did not leave a comment.
Tamara S
Rating:
4.0
Customer did not leave a comment.
LINDA L
Rating:
1.0
When showing up to pick up the U-Haul. I didn’t have my blanket pads or appliance dolly I asked for when submitting the order. I had a team showing up at 9:30am for helping move things into the truck. Because of not having the dolly or blankets I was put in a bind and was behind on schedule, 80% of my help had to leave due to time. This was an awful experience with U-Haul.
Bradley L
Rating:
3.0
Customer did not leave a comment.
MAX G
Rating:
5.0
Customer did not leave a comment.
GIORELIX Q
Rating:
5.0
Customer did not leave a comment.
Brian R
Rating:
5.0
Customer did not leave a comment.
CRYSTAL F
Rating:
4.0
Customer did not leave a comment.
Shanna D
Rating:
5.0
Everything went well. Thank you
Elisa D
Rating:
4.0
Nothing
Robert F
Rating:
5.0
Perfect customer service very clean location thanks
MARCO P
Rating:
4.0
Customer did not leave a comment.
Linda F
Rating:
5.0
Customer did not leave a comment.
SAM F
Rating:
3.0
Picked up the trailer and all went normal for a regular UHAUL pickup. When I got to the pickup location and started to load boxes into the trailer the floor was coated in a thin clear coat of oil causing me to loose my footing and bust my butt. I had to take to a car wash and clean out the trailer and allow time to dry before loading which caused significant delay.
JUSTIN W
Rating:
5.0
Customer did not leave a comment.
GRETA N
Rating:
1.0
Customer did not leave a comment.
KRISTA C
Rating:
5.0
Excelente
Carlos C
Rating:
5.0
good service
PAUL L
Rating:
5.0
Customer did not leave a comment.
SANDRA S
Rating:
5.0
Customer did not leave a comment.
Annabel C
Rating:
5.0
Customer did not leave a comment.
KENNETH P
Rating:
5.0
Great service
Paul L
Rating:
5.0
Customer did not leave a comment.
Barry B
Rating:
5.0
Customer did not leave a comment.
MICHELE T
Rating:
4.0
Should install trackers on all trucks
LASONYA M
Rating:
4.0
Quick rent quick return good price.
JOYCE H
Rating:
5.0
Customer did not leave a comment.
RONNIE H
Rating:
5.0
Customer did not leave a comment.
Steve H
Rating:
3.0
Well, they started calling me the same day asking if I’m returning the truck, telling me we are going to charge your card and where are you, 4 voicemails later I finally called back with no return call. I had the truck rented till Sunday after picking up Thursday , they insisted I was wrong. I returned the truck 1 day before which was a Saturday, they then greeted me someone else’s name, I said “no wonder you’ve been threatening me “ you had the wrong person. I literally threw the keys down on the desk and walked out without even saying a word. Yea I was mad and well deserved.
JOEL S
Rating:
3.0
Said they closed at 6pm, dropped off truck around 2ish. Nobody was there, office was closed on a Tuesday afternoon.
MICHEAL M
Rating:
5.0
Customer did not leave a comment.
Tammy L
Rating:
4.0
Customer did not leave a comment.
Brandan C
Rating:
3.0
Customer did not leave a comment.
Mauryce S
Rating:
1.0
Customer did not leave a comment.
joseph S
Rating:
5.0
Customer did not leave a comment.
Randall B
Rating:
5.0
Awesome customer service
CHRISTOPHER E
Rating:
5.0
Customer did not leave a comment.
LATOYA T
Rating:
4.0
I was unsure where to put my truck because it was packed with pther uhauls and had storage containers all over so I just pulled in and sat in the middle. Luckily someone was there and they could put it where it needed to go.
Tasha C
Rating:
4.0
Was a friendly group
Michael D
Rating:
5.0
Customer did not leave a comment.
KEITH T
Rating:
5.0
Top notch customer service.
Kevin S
Rating:
5.0
Everything was good
Nakita G
Rating:
5.0
Customer did not leave a comment.
Troy S
Rating:
5.0
Great Job, best I ever did business with
Stephan T
Rating:
5.0
Customer did not leave a comment.
Ken F
Rating:
5.0
Customer did not leave a comment.
BIlly R
Rating:
4.0
Customer did not leave a comment.
martha s
Rating:
4.0
Customer did not leave a comment.
Katherine S
Rating:
5.0
Customer did not leave a comment.
Timiria B
Rating:
5.0
Customer did not leave a comment.
Bill M
Rating:
5.0
Nothing everything was Great
Baldomero G
Rating:
5.0
Greg Awesome dude...
John P
Rating:
5.0
Customer did not leave a comment.
Jonathan C
Rating:
5.0
Have used this located more than once. Trucks have always been well maintained and clean.
Nita W
Rating:
5.0
Best uhaul place I have visited!
Kenneth K
Rating:
5.0
Very easy to rent - was able to call and ask questions. Would very much rent again and recommend!
Shelley W
Rating:
5.0
Customer did not leave a comment.
Gregory S
Rating:
5.0
Nice and helpful staff. The equipment was in great shape. Paperwork was easy and quick. Easy access from my home.
PAUL C
Rating:
5.0
Customer did not leave a comment.
Kenneth K
Rating:
5.0
What a wonderful experience. Great location. Had the vehicle ready I had reserved the night before. Very friendly folks. Would never go anywhere else. Thank you so much guys.
Joseph L
Rating:
4.0
Customer did not leave a comment.
Abram S
Rating:
5.0
Customer did not leave a comment.
Kelly C
Rating:
5.0
Customer did not leave a comment.
ARIANA D
Rating:
5.0
Very friendly owner. Daughter amusing as well. Would use this service every time needed. Thanks for your great service.
Todd C
Rating:
1.0
The staff was pleasant. The truck was fine. My scoring is based on EXCESSIVE fees. My rental went from $160.00 to $327.00.for a 20’ for less than 24 hours.
Janna F
Rating:
5.0
Customer did not leave a comment.
Francisco E
Rating:
5.0
Customer did not leave a comment.
DEBORAH P
Rating:
3.0
Customer did not leave a comment.
kathy f
Rating:
4.0
Customer did not leave a comment.
Shontee H
Rating:
5.0
Customer did not leave a comment.
Brandon B
Rating:
5.0
Customer did not leave a comment.
John K
Rating:
5.0
They are always extremely helpful at this location. I will always use them for all my uhaul needs. Best one in sherman by far.....
bobby r
Rating:
5.0
Customer did not leave a comment.
RONNNIE H
Rating:
5.0
Customer did not leave a comment.
Edgar S
Rating:
5.0
Great service
Christopher L
Rating:
5.0
Customer did not leave a comment.
RONNIE H
Rating:
5.0
Very convenient, appreciated how he went extra mile to make sure contract was accurate.
