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Francisco E
Customer Reviews for The Spare Room
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are always extremely helpful at this location. I will always use them for all my uhaul needs. Best one in sherman by far.....
bobby rGreat service
Christopher LVery convenient, appreciated how he went extra mile to make sure contract was accurate.
Kevin SI’m thankful he could get me a U-Haul on a day a lot of places were closed.
Taylor WThe young man helping at the little office was kind and efficient but upon inspection of my rented car transport trailer one of the four tires was completely flat. He had to go get a small cigarette lighter powered air compressor and air it up. Took the little compressor quite a while to air the tire up to 60 psi. All equipment should be checked prior to being returned to service. The trailer performed well as always with these car transports, just need a good going over prior to customers showing up. This was a planned and booked rental which I did the prior day via phone.
CLAY LHave used them for years.
LOIS PThey were amazing!
Terrie HVery helpful! Will rent from them again!
LESLIE NBuen trato
Antonio pEquipment is always ready and easy to find.
Paul WThe truck was ready for us on time. The gentlemen in the office were very kind and professional. This was a great start to a stressful day and the absolute best U-Haul experience I’ve ever had.
BARBARA DReally nice people. Truck was great.
Angel TEasy access to the lot without having to drive thru construction on the roads or detours. Nice people.
BETTY HShawn and Greg McRae were extremely courteous, kind, respectful, professional, friendly, knowledgeable, and I would highly recommend them!!
Kelly BGreat Customer Service
Susan MEverything was great
Angelique TThe AC didn't work. And the brakes were iffy. But im a girl that isn't use to driving. It may be my imagination. Great service
Mignon Fdoing d good job
Henry PGreat communication and prompt responses. Highly recommend
Richard PThe location was not equipped well. They don't carry U-Haul supplies and were not able to rent us the furniture pads we ordered with the trailer online. They didn't have an adaptor, so I had to drive with the trailer to find a harness adapter. I wasn't able to confirm the condition of the trailer before I left. I found out later that the lights didn't work.
Michael HHave more vehicles for one way rentals.
David SVery friendly and accommodating proprietor.
keith bWent above and beyond to get what I needed for my needs!! A++ At this location!!
bobby rI showed up during office hours to pick up my truck. No one was at the site. There was a phone number on the window to call but no one answered or return call. I contacted U-Haul and they got me in my truck but there was no dolly that I ordered. I had to go to another U-Haul facility to retrieve a dolly which made me go over on miles!
Steven GFix your computer system, the drop off locations owner is a very kind old man who does not want to be uhaul drop off location. He had his son tell you guys to stop but I was still sent to drop the truck off here. Took an hour to turn it in because he had to call your people for help and they weren’t helpful at all.
jordan wTruck oil life was down to zero. Alert came on.
Billy DMrs Lisa was very professional, friendly and nice. In fact, she is the very first person to ever been nice to me since I have been renting uhall services. The made me feel important. She ask about my trip, my experience, if I had any problem with the truck and offer me cold water since I came from a long trip. It is like she could read my mind, I was so thirsty. Uhall need people like Lisa. She have a great costumer service skills. I hope others will learn from her.
WILLIAM SThe straps on the tow doll were
Jimmy BThis location's address does not correctly show the location of the main entrance.
Brad WDan is a wonderful man and it is always a pleasure doing business with him
Bobby CDan and the young woman (I apologize for forgetting her name) always make you feel welcome and not an interruption of the day. Good folks! Go see’em!!
MIKE KMr. Dan is a dedicated 91 year old gentlemen who owns this U-Haul location. He provided the best customer service I have received in many years. I noticed a sign he has posted in his office; “U-Haul top one hundred”. I realize the sign isbusiness driven. If there’s anyway U-Haul can personally commend Mr. Dan he more than deserves the recognition. He rises 7 days a week to open the gates and welcome his customers. Furthermore, Mr. Dan is a WWII veteran who served in Hiroshima! Please find a way to honor Mr. Dan as a distinguished member of U-Haul and our community.
William GGet someone in the office who knows what they are doing instead of having to call someone else taking about 45 minutes extra....
Dustin KDamaged fender
robert sKeep your word when you set up a reservation.
Paul B2 tail lights didnt work. Inside of trailer dirty from. last customer.
Ron BHave a place to drop off keys and trucks after hours
Clay MGreat customer support!
Timothy ADon't know what you could do to improve on a well oiled operation !
david M