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LIZ B
Customer Reviews for The Stor It Place 2014 Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff members. Everyone was super helpful. Professional and quick to get me on my way.
Wanda HVery easy drop off and quick finalization of our contract.
STEPHEN HVery helpful and made the process easy.
Sean WThe person at the site was amazing, the app is completely trash and wouldn't work for me.
Sara DI feel the cost of the rental is very high last year I rented the same truck at $100. 00 this year I paid $60.00 more for the same truck not happy with the price.
Daniel JEasy check out and friendy staff.
Vladimir KI have delt with the drop off spot a few year’s earlier and all went well .
KENNETH NDrop-off location did not match reservation, I unfortunately did not catch the location change from original reservation until it was too late.
Daniel AThey were to open the store at 8:00 and the worker showed up about 10:00 after 8:00 so it was 8:20 before I was able to get my equipment and out the door. Not ideal. If a business says they open at 8:00 I really feel like they should open at 8:00
nick rCustomer service was great. I was disappointed that there were no furniture pads (blankets) available, considering I made the reservation 3 weeks in advance.
Sheena MAwesome experience
Mark MThe use of uhaul made my move so much easier. I like the ease of use, moving at my pace with no hidden fees.
Carol BI was happy either way the service I received and would rent a truck again from this location
Gordon BI really like this Uhaul location - actually always impressed and never hesitate to give them my business. Vernon BC location by PetroCan
Duane FI feel like I got over charged. And I couldn’t really even get clarification on things
Anu RVery nice people.
Kenneth WThe truck we reserved had a flat tire that apparently nobody could fix. We were downgraded to a smaller truck that doubled our workload and kilometers. No discount offered. Only alternative solution offered was to change our date to after our move.
Leslie WDrop off was effortless
Nick CAll good and straight forward service, registration etc.
Steven MWhen I picked up the truck it was filthy from driving in snowy conditions. I had to wash the entire back end of the truck and ramp to even use it. The road grime was slippery and tracked everywhere and would have transferred to the items I was loading.
Terence OVery friendly people
Dawnese JHave used this location several times and always excellent service. Have recommended them to others and will do it again.
Barry BGas tank should be be full when rented and brought back full.
Merle NAll good
Theo DThe Customer Service representative was really good. He was quite busy, but he did his best to help everybody in a timely matter. My vehicle wasn’t on site ready to be picked up, which wasn’t his fault. It was the previous customer who was late in their Return. Once she returned it and he had processed the van back in he got me going as quick as he could, which was greatly appreciated. The only thing I would say it would be good if they had some customer signs of where to park a personal vehicle if leaving it there while you’re using U-Hauls as it’s not clear.
Amy MHave staff trained better and be able to rent and receive trucks back along with refunds with no hassels
Angela SThank you very much - truly a good experience :)!
duane fAll good.
Douglas NAll staff and location were great. However i was told a different rate prior to booking
James HBetter parking for large uhaul. Signed parking
Justin CI booked a 20' truck, then had someone call a few days before my move to say sorry we can only give you a 15' truck, but will only charge half the milage because I have to make 2 trips with the smaller truck. When i got to Uhaul they had several 20' trucks there but wouldn't give me one (all thill there the next day). Truck was clean but klunky.. millage was 8 km, they charged me for 14km. I was able to complete my move but was a frustrating experience with Uhaul, Usually Uhaul is amazin, but this time they were not.
Jay BAct on information given about problems with the rental equipment - we notified the personnel of the hole in the box of the U-haul truck that leaked rainwater into our stuff, so they might patch/repair it or at least warn the next individuals taking the truck on a much further move… The employee was unhelpful, didn’t even want to look at the problem, and did not properly acknowledge our concern… He instead just referred us to call head office about it.
TYRA DHelp customer with issues relating to pick up location
MICHAEL SThe Stor It Place was very efficient and fast to get us on the way with rental van. Their location was a convenient location to our home and made it a short time to get started packing.
Doug HThe best
Hommord AI booked at a location close to home but was moved to another location because uhaul pripritizes one way rentals over local round trip users.
Kathy PThe app kept crashing and would not let me complete my mobile return. After several attempts, I called customer service. My issues were resolved, but it would be nice if the app were more reliable.
Stephen BEverything went well, thank you! J.B
Jay BTruck exterior had not been cleaned for awhile. No flatbed/furniture dollies were available at 2 different locations despite being able to reserve one.
Jeff EThe person was told of the issues that we had and said he would look at the truck but seem to concerned with our concerns. Hopefully he didn't give the truck to someone else without having it fixed.
Cara OVery organised management. Process orientated and helpful. Thankyou
Susanne D | Overall ExperienceYes everything was exactly as promised and the staff was super friendly and helpful!
Christine K | Overall ExperienceOverall Great Service
John H | Overall ExperienceHaving been evacuated due to the Whiterock Lake fire this summer, we called around Vernon trying to find storage for what valuables we were able to take out of my home before having to leave. After calling a number of places with no luck we finally got the answer we were desperate for - STOR-IT PLACE U Haul said they were holding a few units for evacuees and had the perfect space for us. Thank you for your community mindedness and concern for the well-being of people around you. We will recommend and support your business whenever we can!
Laura-Lee W | Overall ExperienceThank you for great service
Brigitte C | Overall ExperienceGreat place to store your equipment. The staff are fabulous
norm l | Overall ExperienceAccess was on my terms and easily achieved. No muss, no fuss. It was great.
Richard G | Overall ExperienceExcellent professional staff, helpful with total knowledge of local area. Will continue conducting business and recommending their services. .
Joseph M | Overall ExperienceEnjoyed keeping my stuff here.
ROY Y | Overall ExperienceWouldn't hesitate to recommend this storage facility. Good service, convenient hours, and reasonable prices.
KATHY C | Overall ExperienceGood bunch of gals and guys. No worries or complaints and would definitely recommend!
Robert T | Overall ExperienceAlways friendly, helpful, clean & safe.
Brian K | Overall ExperienceHelpful staff and very friendly!
Crystal V | Overall ExperienceEveryone was always very helpful and friendly. The facility was always clean and well lit. I would definitely use Stor-It again. Thank you Lou Hayes
Louise H | Overall ExperienceGreat people and service.
Paul W | Overall ExperienceFor the short time frame we needed storage it was great. Staff were very helpful and accommodating. Would definitely use them again if needed.
BERNARD B | Overall ExperienceAccount cancelled the day of my rental as no lock was on the unit. No notification received to advise of same. Fortunately it`s now all good - just lots of stress.
Privacy R | First Impressions