Customer Reviews for The Stor It Place 2014 Corp
(U-Haul Neighborhood Dealer)

1,988 reviews

2504 43 St   Vernon, BC V1T6L1

(250) 545-7990

Office Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: 9 am - 2:30 pm

Services at this Location:

Contact Us

(250) 545-7990

2504 43 St
Vernon, BC V1T6L1

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: 9 am - 2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wilma V 
Rating:
5.0

Customer did not leave a comment.

Walter P 
Rating:
5.0

Customer did not leave a comment.

Gordon B 
Rating:
5.0

Easy check out and friendy staff.

Vladimir K 
Rating:
5.0

Customer did not leave a comment.

Greg W 
Rating:
5.0

I have delt with the drop off spot a few year’s earlier and all went well .

KENNETH N 
Rating:
1.0

Drop-off location did not match reservation, I unfortunately did not catch the location change from original reservation until it was too late.

Daniel A 
Rating:
4.0

Customer did not leave a comment.

Richard B 
Rating:
3.0

They were to open the store at 8:00 and the worker showed up about 10:00 after 8:00 so it was 8:20 before I was able to get my equipment and out the door. Not ideal. If a business says they open at 8:00 I really feel like they should open at 8:00

nick r 
Rating:
5.0

Customer did not leave a comment.

Christina L 
Rating:
5.0

Customer did not leave a comment.

Fabian V 
Rating:
4.0

Customer service was great. I was disappointed that there were no furniture pads (blankets) available, considering I made the reservation 3 weeks in advance.

Sheena M 
Rating:
3.0

Customer did not leave a comment.

Wendy H 
Rating:
5.0

Customer did not leave a comment.

Jennifer S 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

Awesome experience

Mark M 
Rating:
5.0

The use of uhaul made my move so much easier. I like the ease of use, moving at my pace with no hidden fees.

Carol B 
Rating:
5.0

Customer did not leave a comment.

JASON S 
Rating:
3.0

Customer did not leave a comment.

DENIS T 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

Customer did not leave a comment.

Bradley N 
Rating:
4.0

Customer did not leave a comment.

Corinne S 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
4.0

Customer did not leave a comment.

Pamela M 
Rating:
5.0

Customer did not leave a comment.

Donald S 
Rating:
5.0

Customer did not leave a comment.

Danyelle D 
Rating:
5.0

I was happy either way the service I received and would rent a truck again from this location

Gordon B 
Rating:
4.0

Customer did not leave a comment.

GORDON B 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

Customer did not leave a comment.

Hardeep S 
Rating:
5.0

Customer did not leave a comment.

Linda W 
Rating:
5.0

Customer did not leave a comment.

JASON S 
Rating:
5.0

I really like this Uhaul location - actually always impressed and never hesitate to give them my business. Vernon BC location by PetroCan

Duane F 
Rating:
1.0

I feel like I got over charged. And I couldn’t really even get clarification on things

Anu R 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

Customer did not leave a comment.

Jennifer S 
Rating:
4.0

Very nice people.

Kenneth W 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

Customer did not leave a comment.

Benton K 
Rating:
5.0

Customer did not leave a comment.

Adam L 
Rating:
5.0

Customer did not leave a comment.

Jennifer L 
Rating:
2.0

The truck we reserved had a flat tire that apparently nobody could fix. We were downgraded to a smaller truck that doubled our workload and kilometers. No discount offered. Only alternative solution offered was to change our date to after our move.

Leslie W 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

Customer did not leave a comment.

Stephen F 
Rating:
5.0

Drop off was effortless

Nick C 
Rating:
4.0

All good and straight forward service, registration etc.

Steven M 
Rating:
2.0

When I picked up the truck it was filthy from driving in snowy conditions. I had to wash the entire back end of the truck and ramp to even use it. The road grime was slippery and tracked everywhere and would have transferred to the items I was loading.

Terence O 
Rating:
5.0

Very friendly people

Dawnese J 
Rating:
5.0

Have used this location several times and always excellent service. Have recommended them to others and will do it again.

Barry B 
Rating:
5.0

Customer did not leave a comment.

Nancy P 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
4.0

Gas tank should be be full when rented and brought back full.

Merle N 
Rating:
5.0

Customer did not leave a comment.

Shari S 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
4.0

All good

Theo D 
Rating:
5.0

Customer did not leave a comment.

Paul W 
Rating:
4.0

The Customer Service representative was really good. He was quite busy, but he did his best to help everybody in a timely matter. My vehicle wasn’t on site ready to be picked up, which wasn’t his fault. It was the previous customer who was late in their Return. Once she returned it and he had processed the van back in he got me going as quick as he could, which was greatly appreciated. The only thing I would say it would be good if they had some customer signs of where to park a personal vehicle if leaving it there while you’re using U-Hauls as it’s not clear.

Amy M 
Rating:
1.0

Have staff trained better and be able to rent and receive trucks back along with refunds with no hassels

Angela S 
Rating:
5.0

Thank you very much - truly a good experience :)!

duane f 
Rating:
5.0

All good.

Douglas N 
Rating:
3.0

All staff and location were great. However i was told a different rate prior to booking

James H 
Rating:
4.0

Customer did not leave a comment.

James H 
Rating:
3.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Samuel C 
Rating:
5.0

Customer did not leave a comment.

Donna G 
Rating:
5.0

Customer did not leave a comment.

Rene M 
Rating:
5.0

Customer did not leave a comment.

BRADY H 
Rating:
5.0

Customer did not leave a comment.

Kyle D 
Rating:
4.0

Better parking for large uhaul. Signed parking

Justin C 
Rating:
2.0

I booked a 20' truck, then had someone call a few days before my move to say sorry we can only give you a 15' truck, but will only charge half the milage because I have to make 2 trips with the smaller truck. When i got to Uhaul they had several 20' trucks there but wouldn't give me one (all thill there the next day). Truck was clean but klunky.. millage was 8 km, they charged me for 14km. I was able to complete my move but was a frustrating experience with Uhaul, Usually Uhaul is amazin, but this time they were not.

Jay B 
Rating:
4.0

Customer did not leave a comment.

VICKI M 
Rating:
2.0

Act on information given about problems with the rental equipment - we notified the personnel of the hole in the box of the U-haul truck that leaked rainwater into our stuff, so they might patch/repair it or at least warn the next individuals taking the truck on a much further move… The employee was unhelpful, didn’t even want to look at the problem, and did not properly acknowledge our concern… He instead just referred us to call head office about it.

TYRA D 
Rating:
5.0

Customer did not leave a comment.

Ed N 
Rating:
3.0

Customer did not leave a comment.

George C 
Rating:
1.0

Customer did not leave a comment.

Britnie C 
Rating:
3.0

Help customer with issues relating to pick up location

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

Christina D 
Rating:
5.0

Customer did not leave a comment.

Alexius B 
Rating:
5.0

The Stor It Place was very efficient and fast to get us on the way with rental van. Their location was a convenient location to our home and made it a short time to get started packing.

Doug H 
Rating:
5.0

The best

Hommord A 
Rating:
4.0

Customer did not leave a comment.

Kenneth P 
Rating:
3.0

I booked at a location close to home but was moved to another location because uhaul pripritizes one way rentals over local round trip users.

Kathy P 
Rating:
5.0

Customer did not leave a comment.

Kari M 
Rating:
4.0

The app kept crashing and would not let me complete my mobile return. After several attempts, I called customer service. My issues were resolved, but it would be nice if the app were more reliable.

Stephen B 
Rating:
5.0

Customer did not leave a comment.

Harikrushnabhai P 
Rating:
5.0

Everything went well, thank you! J.B

Jay B 
Rating:
1.0

Truck exterior had not been cleaned for awhile. No flatbed/furniture dollies were available at 2 different locations despite being able to reserve one.

Jeff E 
Rating:
3.0

The person was told of the issues that we had and said he would look at the truck but seem to concerned with our concerns. Hopefully he didn't give the truck to someone else without having it fixed.

Cara O 
Rating:
2.0

They changed my drop off spot which made it very inconvenient and problematic was left in a crack head area without any way to get home was fucked up was not safe by any means. I had booked a drop off spot near my place so I could walk home they changed it to the next town where I had no choice to pick it up from case they changed that as well and over all the inconvenience of not being able to get it where I had originally ordered it from would have been helpful not this oh can’t do that only at this pace kinda bull shit. The truck was damaged when I got it but still worked the oil light came on and couple other little things I would not recommend unless it’s the only option

Lyndi E 
Rating:
4.0

The staff were very helpful and pleasant to work with. The cost of mileage was staggering and very unfair that they started with a 3/4 tank of fuel rather than full.

Brian R 
Rating:
5.0

Having a uhaul made us able to completely move in one trip which was great!

Cynthia G 
Rating:
4.0

Checking all the lights for proper operation would be nice

Nikki S 
Rating:
5.0

Nothing! This location had it all. All the supplies one could ever need for a move and great service.

Kimberley H 
Rating:
5.0

Very friendly and explained everything well

Theresa M 
Rating:
2.0

The truck was filthy and reeked of cow manure. Apparently it had recently been stolen and 'dumped' in a cow field, but i really think that, given the rental price, a wee bit more effort could have been given to cleaning out the inside of the vehicle. As it was, spent a total of about 6 hours in a very dirty/smelly truck in heavy traffic in hot (30C+) weather. Not impressed. Otherwise, ease of rental, etc. was very good.

Eric K 
Rating:
3.0

I would have liked a hard copy receipt

Laraine C 
Rating:
1.0

The prices are not fair at all. Overcharged

Shreyaansh J 
Rating:
3.0

Customer did not leave a comment.

Ken K 
Rating:
5.0

Customer did not leave a comment.

QOSSAY A  |  Overall Experience 
Rating:
5.0

Very organised management. Process orientated and helpful. Thankyou

Susanne D  |  Overall Experience 
Rating:
5.0

Yes everything was exactly as promised and the staff was super friendly and helpful!

Christine K  |  Overall Experience 
Rating:
5.0

Overall Great Service

John H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean P  |  Overall Experience 
Rating:
5.0

Having been evacuated due to the Whiterock Lake fire this summer, we called around Vernon trying to find storage for what valuables we were able to take out of my home before having to leave. After calling a number of places with no luck we finally got the answer we were desperate for - STOR-IT PLACE U Haul said they were holding a few units for evacuees and had the perfect space for us. Thank you for your community mindedness and concern for the well-being of people around you. We will recommend and support your business whenever we can!

Laura-Lee W  |  Overall Experience 
Rating:
5.0

Thank you for great service

Brigitte C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M  |  Overall Experience 
Rating:
5.0

Great place to store your equipment. The staff are fabulous

norm l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon D  |  Overall Experience 
Rating:
5.0

Access was on my terms and easily achieved. No muss, no fuss. It was great.

Richard G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise M  |  Overall Experience 
Rating:
5.0

Excellent professional staff, helpful with total knowledge of local area. Will continue conducting business and recommending their services. .

Joseph M  |  Overall Experience 
Rating:
5.0

Enjoyed keeping my stuff here.

ROY Y  |  Overall Experience 
Rating:
5.0

Wouldn't hesitate to recommend this storage facility. Good service, convenient hours, and reasonable prices.

KATHY C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nadine G  |  Overall Experience 
Rating:
5.0

Good bunch of gals and guys. No worries or complaints and would definitely recommend!

Robert T  |  Overall Experience 
Rating:
5.0

Always friendly, helpful, clean & safe.

Brian K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin T  |  Overall Experience 
Rating:
5.0

Helpful staff and very friendly!

Crystal V  |  Overall Experience 
Rating:
5.0

Everyone was always very helpful and friendly. The facility was always clean and well lit. I would definitely use Stor-It again. Thank you Lou Hayes

Louise H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gladis F  |  Overall Experience 
Rating:
5.0

Great people and service.

Paul W  |  Overall Experience 
Rating:
4.0

For the short time frame we needed storage it was great. Staff were very helpful and accommodating. Would definitely use them again if needed.

BERNARD B  |  Overall Experience 
Rating:
3.0

Account cancelled the day of my rental as no lock was on the unit. No notification received to advise of same. Fortunately it`s now all good - just lots of stress.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.
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