There's is nothing I can say to improve. You were very understanding and accommodating to what was needed.
Elizabeth P
Customer Reviews for The Storage Key
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location is easily accessible, convient and professional.
LASHAWN TMade sure the truck and trailer dropoff went accordingly and help with getting storage
ROCHEA SThe. truck was very hard to drive. Overhead light would not go out.
BLANCHE SNA
MATTHEW SHAD TO RETURN THE TRUCK . I WAS NOT ABLE TO UES IT BECAUSE IT WOULD NOT GO DOWN OUR DRIVE WAY . I WAS STILL CHARGED FOR THE TRUCK THAT I COULD NOT USE .
RODGER PDid not inspect the truck when I returned it. I mentioned the intermittent AC issue and nothing still has been done.
Keith WI placed a guaranteed order for a truck with pick up at 9 am. They changed the location of pick up but when we arrived the app wasn't allowing us to pick up the truck. Called the number and was on hold for 15 minutes, so I looked and found a spot to chat. Somehow the truck was not properly prepared even though the order looked correct. We had to push back the time to 2 pm since the location didn't open until then and the closest alternative was 16 miles away. Didn't want to use the extra mileage, gas, and time to go so far. We were not able to finish what we needed and will need to rent something another day for one more trip. This has significantly impacted our move schedule and caused significant frustration!
REBECCA GEverything was fine.
SUSAN VFirst class operation. Thank you
Michael HGreat service very nice people!
MARTHA CNothing
MONIQUE MDon’t offer to reserve products that aren’t in stock. I reserved an appliance dolly that I really needed It wasn’t in stock when I picked up the truck so I had to go elsewhere to get one delaying my move several hours and putting me in a real inconvenience.
GREG HAlways perfect
ERIC MStaff at this location was very professional, friendly, and helpful
LA TEverything went very well over all. Steven, Anne , and Dawson were great to work with. App could use some work.
ROBIN DAmazing all the way around!!! Will use again!
ASHLEY NCamron was awesome very helpful it was a pleasure doing business with him
KEITH BChange the advertised price plus taxes .
JEFFERE RNice people got me in and out quickly
DESMOND STow dolly need it to be maintained!! Tie down ratchet wre so hard to operate ., I had to lubricated myself en order to use them
Francisco RIt was quick and easy to the point
PATRICE AThe location was great and truck clean but did not find out the Dollie’s I rented was not available so uhaul should have told us this, which was told it happens all the time no equipment to rent, so we had to life and carry every box by hand, it was complete disaster , we should have been notified of no equipment to rent because if I had know I would have not have chosen uhaul at all.
CECELIA EMy only issue with this site is that the GPS for the address had me driving all over trying to find it. I called the location and had someone on the phone instructing me on how to get there. Since I had issues trying to find the location, I went over the mileage by 4.9 miles. The owner said other people had the same problem with GPS and I wouldn't be charged for the additional mileage. However, the next day I was charged for the additional mileage.
THOMAS PGreat service. Was in and out in a few minutes. All we had to do was sign the paperwork. Will definitely use Storage Key again for our Uhaul needs. Staff is very knowledgeable and friendly.
WILLIAM COh good
KELVIN GThe price quoted was not correct and more was charged on my card and I will go back and see them
DALE MQuick and courteous check out
April BTerrible service Didn’t have anything I needed Over charged me
JACOB SExcellent customer service
KERRY WVery nice staff professional and quick. Easy transaction!!
BETH KI rather rent from Storage Key Uhaul than anywhere in Georgia . Always in and out and clean environment and the wonderful people there seems to enjoy there jobs.
ERIC MAlthough the truck I rented was clean and overall maintained, the steering is in need of attention. It drifts side to side going down the road due to play in the steering. It is worse when traveling straight
CLIFTON EMuy buena atencion, el equipo estaba muy limpio y bien mantenido, aunque el idioma es limitante no hubo problemas, hubo alguien que me ayudó con la aplicación y todo fluyó de manera muy agradable. 100% recomendado!
LUIS RSuper nicely
REFUGIO LNa
LENORA LI feel your staff was very professional and personable and knew their jobs perfectly
THOMAS F