Customer Reviews for The Storage Key
(U-Haul Neighborhood Dealer)

1,310 reviews

1310 Hwy 411 NE   Cartersville, GA 30121

(770) 607-3262

Location Hours

  • Mon-Sat: 7 am - 5:30 pm
  • Sun: 2 pm - 5:30 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(770) 607-3262

1310 Hwy 411 NE
Cartersville, GA 30121

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5:30 pm
  • Sun: 2 pm - 5:30 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

excellent service

DAVID M. 
Rating:
5.0

Always good service at The Storage Key. Good people.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EULA C. 
Rating:
5.0

I had trouble with the unit being about 8" off the road. It was too big of a step up then step down carrying boxes. 6pm closing was too early. I had to have someone help me after they got out of work.

JOYCE S.  |  Overall Experience 
Rating:
5.0

This storage was great ! I would highly recommend it to anyone!

RUTH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

Nikki B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

Jean D. 
Rating:
5.0

Staff was always very friendly & polite. I'd prefer 24 hr access though if I need to store stuff again.

KRISTIN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL L. 
Rating:
5.0

Satisfactory experience! Thanks so much!😁👍

FERN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

GENEVIEVE F. 
Rating:
5.0

The people were very helpful, replacing a blown fuse for the trailer lights, in the rain.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

AMANDA H. 
Rating:
5.0

Customer did not leave a comment.

ALISON W. 
Rating:
5.0

Nothing

MARTIN M. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

Shaniyah G. 
Rating:
5.0

Customer did not leave a comment.

LAURA D. 
Rating:
5.0

I rent U-Haul trucks every week and this is my favorite location. They do a great job and treat customers the way they should be treated

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA R. 
Rating:
5.0

Training is needed for staff!!!! Our RV was damaged when an untrained employee “help”

Raul T. 
Rating:
5.0

Friendly service

SHERYL H. 
Rating:
5.0

Thank you for providing such a fine place to store my items. It definatly made moving less stressful!

RITA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

ANDRAE F. 
Rating:
5.0

Great customer service, friendly people and very helpful. I have used your services many times over the years and I will say that was the BEST rental experience I have had. All the way from the pickup to the return. Cheers to the team at Key Storage! Great job. I will be back. James

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Great customer service but truck had check engine light on and ran rough so we didn't complete our move worried that the truck would breakdown with our belongings inside.

DAVID F. 
Rating:
5.0

I have nothing but praise for storage key and the staff,

CHRIS B.  |  Overall Experience 
Rating:
5.0

They have a great team in Cartersville! Always polite and helpful

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

JANET G. 
Rating:
5.0

Customer did not leave a comment.

TONYA C. 
Rating:
5.0

Well satisfied with the equipment rental and the people at the location were very helpful with my needs for the size of the truck I needed everything went very well.

DENNIS C. 
Rating:
3.0

I did not appreciate the additional fees at the end we were within the mileage range and the gas limit

MARK S. 
Rating:
5.0

Know truck was getting close to the end of its cycle. Check engine light was on. Told that if it's not blowing black smoke to let it roll. Truck completed the task which is what we were hoping for. Storage Key as always quick ready to help and no issues

THOMAS H. 
Rating:
1.0

I paid for accessories to move with and they were not in the uhaul when I picked it up. I was charged for items I didn't receive.

Samuel G. 
Rating:
5.0

I was very satisfied and yeah I was great

JOEL F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Customer did not leave a comment.

KIRSTIE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRI B. 
Rating:
5.0

Customer did not leave a comment.

AUBREY P. 
Rating:
5.0

I really felt my car was in a secured place with a gated area and cameras. While I do understand it still is a park at your risk. I was quite disappointed to see my entire under belly of the car was stolen while on property that was gated and cameras installed. I notified the staff before we left the yard. The gentleman told me to come back the following day(Monday) to address with management. That Monday I returned an spoke to a woman who did apologized and said that there is nothing they can do because our policy is park at you own risk. She but without knowing when it happened it would be hard to find it. You cannot imagine the feeling I had, just landed from overseas for almost 18 months now stranded in Cartersville, with no transportation. The business trip was not a pleasant one since now we have to rent a car and still pay to have the car fixed. Without video proof insurance was not going to pay for this. With frustration, I cancelled my service with Storage Key. I would use the service again but for storing the car inside a locked storage shed.

TRACY J.  |  Overall Experience 
Rating:
5.0

Everything went well and we had no issues with equipment or service. Top notch all the way.

Kirk M. 
Rating:
5.0

Keep doing what you are doing

MAURICE R. 
Rating:
5.0

Staff very knowledgeable and professional

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ALLEN M. 
Rating:
5.0

Friendly 5 star service. They know I was coming - had the vehicle and transport ready - I was very impressed.

WILLIAM H. 
Rating:
5.0

Clean, safe and very friendly staff however, the website was often down and I could not pay my bill online and had to go into the location to settle the monthly bills.

JULIA M.  |  Overall Experience 
Rating:
5.0

Everything was great

FREDERICK G. 
Rating:
5.0

Would definitely use them again!

TERESA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jason C. 
Rating:
5.0

Customer did not leave a comment.

TYLER G.  |  Overall Experience 
Rating:
3.0

First truck was dirty, had to request second truck. Tow/haul button on second uhaul would not go off even though we weren't towing anything.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

HICHAM K. 
Rating:
5.0

The lady that helped me was great! Would use them again

DOUGLAS C. 
Rating:
3.0

The check in process was long and checkin process didn't save anytime.

Ezi I. 
Rating:
5.0

Customer did not leave a comment.

BOBBY B. 
Rating:
1.0

Proprietor advised uhaul he had no truck but I was not advised. Managed to locate a vehicle myself at The Storage Key in Cartersville. They were extremely accommodating. Otherwise was told nearest truck was at least 40 miles away. I can understand turn in issues but Cartersville Tool advised me they had not had 15 ft trucks for a long time.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

This location has the best customer service. I rent from them often and everyone there is top notch

KENNETH A. 
Rating:
1.0

The truck I reserved was not there!

David J. 
Rating:
5.0

The only complaint I have is the fact that there was a dolly and a bag of moving blankets mounted permanently into the truck even though I did not rent them. I did not need them and they were in the way and made my move more difficult. I wish that Uhaul would consider removing these items from their trucks and allowing the end user to choose to whether or not to include them in their load.

David L. 
Rating:
4.0

Customer did not leave a comment.

Lataylia F. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

NAOMI S. 
Rating:
5.0

Customer did not leave a comment.

Tonya V. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

DIEGO A. 
Rating:
5.0

Problem with equipment. Front collision sensor was blocked and it caused the alarm to alert ever 5-10 miles on the dash and with a beeping alarm. Had to take eyes off road to press ok on steering wheel. Very unsafe and hated this rental experience! Not good at all.

Candace W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

When I looked up the location maps/ Waze gave me the wrong location. Not sure if the address confused it. Other than that it was a good experience.

MARK ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
5.0

Great experience. Very professional and efficient.

STACY C. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

JORDAN W. 
Rating:
3.0

Pricing was confusing

JAMAAL P. 
Rating:
5.0

Customer did not leave a comment.

Shana P. 
Rating:
5.0

Customer did not leave a comment.

BARBARA DENISE B. 
Rating:
1.0

I tried to return the truck on line method after facility closed and wasted a half hour trying to get web site to accept my pictures as required. But constantly requesting updated pictures even though the ones I took and tried to send were but a few minutes old. I tried over and over again and concluded it was a scam way to bill me the 20.00 fee for the rental faculty to get it checked in the next morning. So here is my conclusion. Wait and see if I get billed for the 20.00 fee and if so.....I am forever done with u haul and that facility that rents it.

BRIAN H. 
Rating:
4.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
3.0

The truck wasn't cleaned out ! Trash and Cigarettes All over the floor. Cigarette smell was awful. I had to clean the truck out myself before I could drive it. My cloths smelled for days after the rental.

MYSTI L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

A great rental experience. Easy, efficient, reliable, affordable, and hassle-free. These folks do a wonderful job!

Walter G. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Nothing! These guys are great!

CHARLES R. 
Rating:
5.0

I have rented trailers from The Storage Key several times. They are always helpful, friendly and professional. Equipment has always been in great condition. Highly recommended.

ANTHONY M. 
Rating:
5.0

The oil change was 12000 miles past due.

williams J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH Y. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Great people working at this location. Definitely willing to go above and beyond for the customer

CLINTON P. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

TODD F. 
Rating:
4.0

I was not sent an email with the final invoice. I was not notified of anything.

SHEILA S. 
Rating:
5.0

Great crew working there

KENNETH A. 
Rating:
5.0

This was not the original pick-up location. The original location was Sims & Moore in Aragon, GA. When I showed up to get the truck on the correct day and time, the place was closed and there was no truck in the area. The people next door said the owners where at a flea market that day!! Steven Mansfield, U-Haul district manager, was AWESOME! He searched and located an available truck close to my area at The Storage Key.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

JULIE C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
No reviews have been submitted for this location.

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