Customer did not leave a comment.STEPHEN S. | Overall Experience
Customer Reviews for The Storage Key
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KAREN W. | Overall Experience
This is our third time using storage key. Super clean security is great hours are very good. If needed we will be back.CATHERINE C. | Overall Experience
Customer did not leave a comment.Kalpesh P.
Customer did not leave a comment.Tommy W.
Customer did not leave a comment.Tucker R.
Customer did not leave a comment.ANGIE I. | Overall Experience
Nothing wrong wrong. Everything was GREAT AND AWESOME. Thank you.doris A.
Easy reservation, easy and quick pick-up and return, clean and ready to go. Highly recommend and would definitely use again. Thank you Storage Key for a great Uhaul experience!Gregory F.
quick, easy, reliable...what more could you want?Eileene K.
Customer did not leave a comment.Raiford C.
Customer did not leave a comment.Glen J.
Customer did not leave a comment.Shakerra D.
Customer did not leave a comment.Gay S.
Everything went well from the beginning to the end. Every one was very helpful and convenient when I needed to ask questions. I felt that my stored items were safe for all the months i needed. Thanks to a great staff.MARY A. | Overall Experience
Customer did not leave a comment.RANDY H.
Customer did not leave a comment.James P.
I have had a storage unit Storage Key for quite a few years. I actually had a unit, moved out of town, came back to town and had another unit. The quality of your facility is excellent, customer service and your staff is excellent as well. My overall experience has exceeded expectations. Thank you for the service you provided when I needed it!LEEANN O. | Overall Experience
Customer did not leave a comment.VICKIE G. | Overall Experience
Customer did not leave a comment.Adrian J.
Great service!Kevin B.
Customer did not leave a comment.Jill D.
Customer did not leave a comment.MARK M.
The vehicle was clean but could have used a deeper clean (appeared that someones drink had exploded onto the ceiling of the cab and back wall. I also noticed some shaking of the wheel when you reached speeds of 60+ and I was traveling interstate so I needed to go at least 60. And the breaks or something sounded like it was grinding.Nikki B.
Customer did not leave a comment.KEVIN W.
Always clean, staff very friendly, professional and pleasant.LORI H. | Overall Experience
I really don't see anything as of now. It was a very pleasant experience.Gail M.
Customer did not leave a comment.Susan V.
Anne, Barry, and Stephen always do a great job!KENNETH A.
Customer did not leave a comment.Susan V.
Customer did not leave a comment.STEVE C. | Overall Experience
Customer did not leave a comment.Henry M.
Customer did not leave a comment.MIKE H.
The Storage Key team was amazing and helpful. I cannot stress enough how amazing they are! Thank you!MICHAEL H. | Overall Experience
Courteous and will respond quickly to all your needs...Thank you Storage KeyDEBORAH F. | Overall Experience
I never actually used the unit during month leased. I’m awaiting a drive-in storage unit when one becomes available.TODD D. | Overall Experience
Wonderful staff. Helpful professional and know how to treat customers. Things went as planned with my rental with no issues.Terry C.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.MIKE L.
Friendly and great customer service!STEVE N.
Customer did not leave a comment.Elizabeth S.
Customer did not leave a comment.Tordis B.
Customer did not leave a comment.TERRY S. | Overall Experience
Customer did not leave a comment.Richard B.
Very organized!! Y'all are extremely friendly, thank you for everything!Julie W.
The folk were always courteous and friendly they took pride and watched over your property 5 starsBILL W. | Overall Experience
The storage key is a nice location. However, my only complaint is with the system. When I reserved a truck, I requested to pick it up at my storage unit (not at the storage key). Although there were 2 empty trucks available at the location I requested, uhaul still sent me across town to pickup and drop off at the storage key. I'm not sure why that happened. The people at the storage key were very friendly though.Zachary G.
Customer did not leave a comment.Oana M.
Have rented from Storage Key numerous times. ALWAYS a great experience. These people are professional, friendly and customer oriented.Anthony M.
Customer did not leave a comment.David S.
Customer did not leave a comment.Kris B.
Customer did not leave a comment.Julie S.
Great people, Nice facilityAshok P.
Customer did not leave a comment.EDWARD B.
Customer did not leave a comment.CATHY T.
Customer did not leave a comment.Sophia K.
Customer did not leave a comment.John S.
Customer did not leave a comment.Charles B.
The only thing and it is not the facility fault is the truck needs mechanical work not in best shapeJames H.
The rental experience with Uhaul was a nightmare. I was called a couple days before my pickup on Friday and was told there was no truck. Moved the reservation to Sunday. Was called no less than 4 times on Saturday and told there were no trucks and was moved to three different locations. Finally got a truck with the nice people at The Storage Key. Will think twice before I would use UHaul again.Darvey G.
Customer did not leave a comment.KENNETH Y.
Customer did not leave a comment.VICKI T.
no suggestions. all went smooth.Donald B.
Night drop key box does not allow for newer key fobs to fit into return slot, causing me to hold onto key until the location opens again so that the key can be safely returned. This is an annoyance that could be easily avoided with minimal effort on the businesses or Uhauls part. The key boxes need to have a redesign to fit the modern key fob designs.Kristin D.
Very professional staff and clean equipment!Jeremy L.
Customer did not leave a comment.Lisa W.
Customer did not leave a comment.Eric M.
Lady I spoke to was professional and helpful ..James U.
Clean trash out of vehicles that was left by previous renter. Maintenance on vehicles need to be done.Joette P.
Customer did not leave a comment.Annie O.
Customer did not leave a comment.Katelyn B.
Customer did not leave a comment.KENNETH A.
My experience was perfect. Team very efficient and customer oriented.Ladjebe L.
Great Experience!Charles R.
Customer did not leave a comment.PAUL G.
Customer did not leave a comment.Ladjebe L.
Customer did not leave a comment.MONESHA F.
Customer did not leave a comment.Dana M.
So easy to work with- great experience!Collen P.
Customer did not leave a comment.Burgett M.
Customer did not leave a comment.CLARISSA F. | Overall Experience
I'm definitely glad I found y'all when I needed a storage facility. The staff has always been friendly and helpful.BRENDA S. | Overall Experience
Great Job.Stephen J.
Excellent service, keep it up!Johnny G.
Customer did not leave a comment.Donna W.
The suspension definitely needs to be replaced on the vehicle I used. When I drove it from the rental office, every bump caused a strong vibration through the vehicle. So much so that it shook the hand truck out of its place on the wall in the back of the truck as soon as I picked it up. I didn't dare to put anything fragile in the back of the truck, as I didn't want it to end up broken.Charles W.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Michael M.
Truck transmission needs replacementRichard K.
Vehicle did not have a rampPHILLIP J.
Wouldn’t have wanted to have a storage unit else where. Such kind staff.MORGAN M. | Overall Experience
Customer did not leave a comment.Mick G.
Customer did not leave a comment.Ruth O.
Customer did not leave a comment.KENNETH A.
I don't like the dolly and furniture pads pre-loaded on the truck and can't remove them without being charged. Didn't need either and they just get in the way.JOHN C.
Customer did not leave a comment.Carlos J.
Customer did not leave a comment.SCOTT S.
Claiming that you are just an agent of UHaul is not an excuse for not understanding how insurance through Haul works. The one good thing I appreciate about them is that they were the only UHaul location in Cartersville that were open on a Sunday pm.GRAHAM H.
Everyone has been so friendly through the process of renting the U-Haul.ROGER L.
Customer did not leave a comment.SHAWN A. | Overall Experience
My experience with both facilities was awesome; however U-haul has some things that need significant improvement on with the following services. U-haul tried to change my drop-off location which was very inconvenient for me, and also the equipment wasn't filled with gas upon picking up, which led to some disagreement upon returning with the same amount of fuel. It would be better to alleviate the argument by just mandating that equipment be filled upon picking up and returning. This eliminates this BS of well I thing you are below where you picked it up. This is insanity.Dennis T.
So easy and convenientMark W.
The ONLY criticism I have is when I went to check the pressure in my truck tires I also checked the trailer. Two were at 55 pounds and two at 40 pounds instead of the recommended 65. I filled all four tires up to 60 pounds.ROBERT H.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.RICHARD H.
This was the best experience we have had lately. The van was ready, on time, as described, dependable, and cost was exactly what they quoted. Wonderful experience.LARRY S.
Please have someone balance the front tires on the truck I rented. It was horrible driving because the tires were so out of balance. Could not go over 55. I had my son drive who has a CDL so it didn't take us forever to get home.DOUGLAS K.
Lower rental prices and credit the guarantee that's promised if they don't have the equipment you order.CLARENCE B.
We were happy with our spot at the storage facility, unfortunately we moved to far away to keep our RV or boat at your facility.LARUE C. | Overall Experience
In the last 4 years, we have rented space and stored my boat as needed. The facility is always clean and my stuff was safe.RON H. | Overall Experience
Customer did not leave a comment.PATRICE D.
Simple and easy, great staff and placeTIMOTHY C Y. | Overall Experience
Top rate. I see no way to do better.LAWTON P.
I rent weekly from Storage Key in Cartersville. Anne, Barry, and Steven are always professional and do a great job. It is a pleasure to do business there.KENNETH A.
This location was the best I have seen . Two workers were very friendly and helpful. They did ask about my feed back. Also they said they would check out the door and inside rail. Over all I am pleased with both location and I will use both for future needs.LAWTON P.
They changed my appointment pick up time bc truck wasn't ready. So it delayed my start by 2 hoursJULIE B.
Customer did not leave a comment.JUSTIN M.
The biggest inconvenience is that you only have access to your unit during office hours and someone with a full time job has difficulty getting there before they close at 6. They should have a gate access with individual codes and cameras so they can monitor who is coming and going.TIMOTHY S. | Overall Experience
Very friendly, efficient staff. Truck was clean and obviously well maintained.PAUL H.
Customer did not leave a comment.BRITTNEY D. | Overall Experience
Very helpful and accommodating to clients and will feels very secure and safe. They offer affordable insurance for the contents of your unit. The grounds are well kept. They have everything you need for packing and also sell locks right there in the office. Employees always greet you with a smile and seem interested in your needs. They are very reasonably priced for such a nice place and convenient location, as I absolutely looked around and priced many storage facilities. Would recommend without a doubt.JENNIFER R. | Overall Experience
Very accommodating, patient, kind. Space very clean and well-maintained. Thank youMARIE W. | Overall Experience
Customer did not leave a comment.BRITNEE T. | Overall Experience
Customer did not leave a comment.BRENDA L. | Overall Experience
Customer did not leave a comment.ROY P. | Overall Experience
Customer did not leave a comment.APRIL W. | Overall Experience
Customer did not leave a comment.JOHN W. | Overall Experience
I had trouble with the unit being about 8" off the road. It was too big of a step up then step down carrying boxes. 6pm closing was too early. I had to have someone help me after they got out of work.JOYCE S. | Overall Experience
This storage was great ! I would highly recommend it to anyone!RUTH B. | Overall Experience
Staff was always very friendly & polite. I'd prefer 24 hr access though if I need to store stuff again.KRISTIN O. | Overall Experience
Satisfactory experience! Thanks so much!😁👍FERN S. | Overall Experience
Thank you for providing such a fine place to store my items. It definatly made moving less stressful!RITA S. | Overall Experience
I have nothing but praise for storage key and the staff,CHRIS B. | Overall Experience
I was very satisfied and yeah I was greatJOEL F. | Overall Experience
Customer did not leave a comment.KIRSTIE D. | Overall Experience
I really felt my car was in a secured place with a gated area and cameras. While I do understand it still is a park at your risk. I was quite disappointed to see my entire under belly of the car was stolen while on property that was gated and cameras installed. I notified the staff before we left the yard. The gentleman told me to come back the following day(Monday) to address with management. That Monday I returned an spoke to a woman who did apologized and said that there is nothing they can do because our policy is park at you own risk. She but without knowing when it happened it would be hard to find it. You cannot imagine the feeling I had, just landed from overseas for almost 18 months now stranded in Cartersville, with no transportation. The business trip was not a pleasant one since now we have to rent a car and still pay to have the car fixed. Without video proof insurance was not going to pay for this. With frustration, I cancelled my service with Storage Key. I would use the service again but for storing the car inside a locked storage shed.TRACY J. | Overall Experience
Clean, safe and very friendly staff however, the website was often down and I could not pay my bill online and had to go into the location to settle the monthly bills.JULIA M. | Overall Experience
Would definitely use them again!TERESA M. | Overall Experience
Customer did not leave a comment.TYLER G. | Overall Experience
Customer did not leave a comment.LARA J. | Overall Experience
Had a RV spot for many years and have no complaints. Friendly staff and always helpful.KNOX F. | Overall Experience
Customer did not leave a comment.LESLIE H. | Overall Experience
Customer did not leave a comment.MICHAEL B. | Overall Experience
PerfectDANIEL W. | Overall Experience
Sometimes I needed to get in when closed but the hours were posted so it was on meDAVID M. | Overall Experience
Customer did not leave a comment.JULIE C. | Overall Experience
I used this place for about 9 months while I was renting a room too small for ask my belongings. My stuff was sage, secured, staff are awesome. I’m an idiot who forgot my lock key twice and they cut it for me. I fell behind later on payments a couple times and they worked with me. If I ever need to store something again I’m 100% coming back here and no where else!REBECAH G. | Overall Experience
I was pleased with my storage facility. Clean and friendly place to use. Highly recommendDEBRA C. | Overall Experience
Customer did not leave a comment.KRISTINE K. | Overall Experience
THANKS A LOT ......RICARDO C. | Overall Experience
Customer did not leave a comment.RON H. | Overall Experience
I would definitely use this place again for my storage needs...three thumbs up!!KELLI C. | Overall Experience
Customer did not leave a comment.SYLVIA P. | Overall Experience
I’m sorry I left some tires behind. I was out of town and didn’t get to get them out. Are they still available for pickup?JEREMY H. | Overall Experience
It would have been nice to have a later closing time. I think that the closing time should be adjusted to daylight hours. There were times that there was plenty of daylight left but we had to leave.GREG C. | Overall Experience
Customer did not leave a comment.NATALIE C. | Overall Experience
Our unit was climate controlled. We had no issues with dampness or mold. Also there was no evidence of “critters”. We had our possessions in storage for 3 years. I would recommend this business to anyone needing a safe place to keep their possessionsGEORGE F. | Overall Experience
I will use your company again if i ever have to move and have storage. The staff was always friendly and always helpfulKEYLA T. | Overall Experience
I was there for years and had zero issues and was completely satisfied. Thank you!STEVEN B. | Overall Experience
Thank you Micheal an staff for all the help we received the last 2 years. The storage facility was clean an secure. The staff was always helpful an polite. Thank youRAY H. | Overall Experience
Customer did not leave a comment.CHRISTINE D. | Overall Experience
I’m grateful for costumer service at all times, even when I was late. If I’m ever in need of a storage facility you will be my first call. Thanks again.LORA M. | Overall Experience
Your facility is clean, safe and secure...RICK T. | Overall Experience
very professional and friendly people working here! Thanks!CHRIS W. | Overall Experience
We appreciate Storage Key! Thank you for taking care of us!CONNIE F. | Overall Experience
Everything was great. I felt I didn't have to worry about my items being safe and secure. I would highly recommend them and would use them again if I had to do it again.THERESA R. | Overall Experience
Great experience! Very friendly and accommodating, move-in and move-out were easy. No issues at all. Would definitely use again!SHANNON B. | Overall Experience
Customer did not leave a comment.KEVIN V. | Overall Experience
I moved all of my stuff out of the unit in July/august and yet I have been charged for the unit since and now have an outstanding balance even though I told them I wanted to cancel!! It is now January and it shows my move out date is “1/20/21” when it should have been canceled when I called to do so months ago!!CANDI W. | Overall Experience
Customer did not leave a comment.JUDY T. | Overall Experience
I love Storage Key!!KRISTIN R. | Overall Experience
This facility far superseded my expectations in every aspect. The Howren family of businesses knows the true meaning of customer service and delivery of efficient and value added service. As a military member they are there for me even when I am not aware of it. Colonel John W. Strain IIJOHN S. | Overall Experience
Customer did not leave a comment.MORGAN K. | Overall Experience
I will be back for a smaller unit next February. It was so convenient and near our home. Everyone was very helpful.ANNE B. | Overall Experience
The storage key is top notch! I’d definitely use them again and again, and recommend them to everyone looking for a unit! Thank you for making it easy to store my itemsMELISSA S. | Overall Experience
Customer did not leave a comment.MELISSA C. | Overall Experience
Everything was great!KEVIN B. | Overall Experience
Facility is safe and easy to access. Storage units and clean and well maintained. Staff was friendly and efficient.JEAN G. | Overall Experience
Customer did not leave a comment.MARY HELEN M. | Overall Experience
Everything was very easy and well-organized. The staff were friendly and helpful.KATIE H. | Overall Experience
Customer did not leave a comment.TONNY K. | Overall Experience
Excellent storage space and reasonably priced. It was perfect.TONY C. | Overall Experience
Conveniently located with plenty of units to choose from.LISA M. | Overall Experience
My unit was raised above ground level. I had no worries about water coming in. The unit was very clean and easy to get to. The people in the office were very friendly and helpfullREBECCA M. | Overall Experience
We couldn’t have had a better staff and units anywhere!JOHN A. | Overall Experience
Was very greatBRENT J. | Overall Experience
Staff was always friendly and very helpful. The two rooms were I rented were what I needed with easy accessBOB H. | Overall Experience
Everything was great I really liked the prices.PHILLIP M. | Overall Experience
Rats/Mice are bad. There are bait traps the minute you open door on both sides for bugs and mice. Your furniture will be used as a rat breeding and sleeping ground. Even the inside units are infested.WENDY R. | Overall Experience
Very nice and secure.JESSIE S. | Overall Experience
Very clean and organized. Helpful staff. Couldn’t imaging the experience being any easier. Would recommend to everyoneCARY M. | Overall Experience
Need to have 24 hour access for people renting the units (Only) After office hoursMARK S. | Overall Experience
Ann was absolutely fantastic in helping me when I was iin a very urgent situation. Thanks so much!!!!Penny F. | Overall Experience
Better security system in place, locks being cut off your storage unit and sorry just does not cut it.SYLVIAN C. | Overall Experience
Easy access, clean, well maintained. The only problem I had was the light inside the unit was out.KIMBERLY B. | Overall Experience
My plans changed and I did not use this reservation.Privacy R. | First Impressions
Looked fine. Any questions or concerns I had were taken to office staff.Privacy R. | First Impressions
everyone at storage key was very helpful.Privacy R. | First Impressions
I did all the sign up for the unit on line. When I got to the storage unit I was told they are not hooked up to the internet booking site and I had to start all over. Too time consuming!Privacy R. | First Impressions
Quick and easy! :Privacy R. | First Impressions