Customer Reviews for The Storage Key
(U-Haul Neighborhood Dealer)

Rating:

3.0

NA

Rating:

1.0

HAD TO RETURN THE TRUCK . I WAS NOT ABLE TO UES IT BECAUSE IT WOULD NOT GO DOWN OUR DRIVE WAY . I WAS STILL CHARGED FOR THE TRUCK THAT I COULD NOT USE .

Rating:

3.0

Did not inspect the truck when I returned it. I mentioned the intermittent AC issue and nothing still has been done.

Rating:

1.0

I placed a guaranteed order for a truck with pick up at 9 am. They changed the location of pick up but when we arrived the app wasn't allowing us to pick up the truck. Called the number and was on hold for 15 minutes, so I looked and found a spot to chat. Somehow the truck was not properly prepared even though the order looked correct. We had to push back the time to 2 pm since the location didn't open until then and the closest alternative was 16 miles away. Didn't want to use the extra mileage, gas, and time to go so far. We were not able to finish what we needed and will need to rent something another day for one more trip. This has significantly impacted our move schedule and caused significant frustration!

Rating:

5.0

I paid in the office every month. All of the staff were ALWAYS friendly and made me feel welcome. They processed my payment quickly and I always felt my property was protected. Thank you Storage Key.

Rating:

5.0

Everything was fine.

Rating:

5.0

First class operation. Thank you

Rating:

5.0

Extremely professional and courteous staff.

Rating:

5.0

Great service very nice people!

Rating:

5.0

Nothing

Rating:

5.0

Don’t offer to reserve products that aren’t in stock. I reserved an appliance dolly that I really needed It wasn’t in stock when I picked up the truck so I had to go elsewhere to get one delaying my move several hours and putting me in a real inconvenience.

Rating:

5.0

My experience with Storage Key was fantastic. The cost and size of my unit was reasonable and worked well for what I needed. I never had any problems accessing my unit. I would recommend Storage Key to anyone needed storage space.

Rating:

5.0

Always perfect

Rating:

5.0

Staff at this location was very professional, friendly, and helpful

Rating:

5.0

Everything went very well over all. Steven, Anne , and Dawson were great to work with. App could use some work.

Rating:

5.0

Amazing all the way around!!! Will use again!

Rating:

5.0

Camron was awesome very helpful it was a pleasure doing business with him

Rating:

5.0

Storage Key was there for me in time of need I would recommend them to anyone, the facility was clean and secure and the staff were all excellent.

Rating:

3.0

Change the advertised price plus taxes .

Rating:

5.0

I always have a wonderful experience and I feel safe when visiting my unit at the time. The safe is professional and kind. The units are always maintained.

Rating:

4.0

Great experience for a couple of years. Great pricing and easy access.

Rating:

5.0

Nice people got me in and out quickly

Rating:

5.0

Tow dolly need it to be maintained!! Tie down ratchet wre so hard to operate ., I had to lubricated myself en order to use them

Rating:

1.0

I told them when I got the storage unit it was only for a month. I got my car out of storage in September. Whoever you seen moving out of the storage unit wasn't me. I'm tired of being harassed by the storage unit/uhaul place

Rating:

4.0

It was quick and easy to the point

Rating:

3.0

The location was great and truck clean but did not find out the Dollie’s I rented was not available so uhaul should have told us this, which was told it happens all the time no equipment to rent, so we had to life and carry every box by hand, it was complete disaster , we should have been notified of no equipment to rent because if I had know I would have not have chosen uhaul at all.

Rating:

4.0

My only issue with this site is that the GPS for the address had me driving all over trying to find it. I called the location and had someone on the phone instructing me on how to get there. Since I had issues trying to find the location, I went over the mileage by 4.9 miles. The owner said other people had the same problem with GPS and I wouldn't be charged for the additional mileage. However, the next day I was charged for the additional mileage.

Rating:

5.0

Great service. Was in and out in a few minutes. All we had to do was sign the paperwork. Will definitely use Storage Key again for our Uhaul needs. Staff is very knowledgeable and friendly.

Rating:

5.0

Oh good

Rating:

4.0

The price quoted was not correct and more was charged on my card and I will go back and see them

Rating:

4.0

Quick and courteous check out

Rating:

1.0

Terrible service Didn’t have anything I needed Over charged me

Rating:

5.0

Excellent customer service

Rating:

5.0

Very nice staff professional and quick. Easy transaction!!

Rating:

5.0

I rather rent from Storage Key Uhaul than anywhere in Georgia . Always in and out and clean environment and the wonderful people there seems to enjoy there jobs.

Rating:

4.0

Although the truck I rented was clean and overall maintained, the steering is in need of attention. It drifts side to side going down the road due to play in the steering. It is worse when traveling straight

Rating:

5.0

I have used this storage place a few times over the past few years and never had a problem. Well maintained they have 2 locations I’ve used both one can be accessed 24/7 n the other is gated w certain hours! The also have climate control units. The staff r friendly and renting the unit is quick n they send u reminders of your up coming bill. Locks r available to purchase on site. I will continue to use Storage Key in the near future and recommend this place! Thanks for being one of the best businesses in Cartersville!

Rating:

5.0

Muy buena atencion, el equipo estaba muy limpio y bien mantenido, aunque el idioma es limitante no hubo problemas, hubo alguien que me ayudó con la aplicación y todo fluyó de manera muy agradable. 100% recomendado!

Rating:

5.0

Super nicely

Rating:

4.0

Na

Rating:

5.0

I feel your staff was very professional and personable and knew their jobs perfectly

Rating:

5.0

Thanks 👍

Rating:

5.0

Windshield wipers weren’t working. The truck needs to have a couple of details fixed.

Rating:

5.0

We appreciate the staff and the ability to use this facility during our move.

Rating:

5.0

Seamless experience. The operator let me borrow a lock which was really nice.

Rating:

3.0

I left on the 10th not the 11th. They were probably just too lazy to get up and go check it. Other than that it was really easy to keep my payments maintained through the app.

Rating:

5.0

I am pleased with all aspects of this rental.

Rating:

3.0

Nobody said we would be charged for mileage we have been charged extra 83 dollars that we weren't expecting and I had just lost my job. So it sucks...

Rating:

5.0

I wish the owner would mentor me, alas I am low-born.

Rating:

5.0

We have had several units throughout the past few years. Great folks to rent from. Never a problem and fair prices.

Rating:

5.0

Overall experience was very good.

Rating:

3.0

The only thing I can complain about is there is no 24/7 access to the facility

Rating:

5.0

Thank you for everything. You were very friendly and helpful. Have a bless weekend.

Rating:

5.0

Thank you for a convenient, safe, and well-kept space for my storage needs.

Rating:

5.0

Great facility and even better staff

Rating:

5.0

I love this place. It was really convenient and I’ll be a returning customer for sure

Rating:

5.0

This facility/location was patient, friendly and did not hassle me. The entire service was hassle free. The prices for the storage areas are extremely reasonable. The facility gave me a peace of mind.

Rating:

5.0

Have used this facility many times and will again if needed! Great staff to work with!!!!!

Rating:

5.0

Never had any issues there. Always had a pleasant experience when calling in my payment. Units were well lit. Very easy and smooth when I moved out. Would recommend this storage location anytime to anyone.

Rating:

5.0

I’ve had to use them several times over the years and they were excellent every time!

Rating:

4.0

Great space but needed more flexible hours to access our trailer.

Rating:

5.0

Everyone was great and everything was great! Thanka!

Rating:

5.0

Space clean and very accessible. Staff very helpful. Highly recommend the facility. No complaints whatsoever.

Rating:

5.0

I would highly recommend Storage Key. They provide great information and excellent service. If you have a need for a climate control safe storage area this is your place.

Rating:

5.0

Best storage facility I have ever used. 3 years and not one problem or complaint.

Rating:

5.0

Conveniently located. Gracious, friendly staff/owners.

Rating:

3.0

My unit got broken into and a lawnmower was stolen. Found out only after I alerted the staff that my lock was removed and a new one was on there. They put their lock on and didn't notify me of the change. When I called they informed me of some break-ins but later reviewed footage to see my lawnmower being stolen. I didn't feel like my stuff was too secure after that.

Rating:

1.0

I would only use storage key...for my storage needs...very friendly always helpful. Thank you.

Rating:

5.0

If you ever want a great storage unit to rent, Storage Key is the place. Friendly and clean.

Rating:

5.0

It has been a pleasure working with the team at storage key!

Rating:

5.0

I held my things here for over a year and I always felt comfortable that my things were safe. The staff was always friendly and helpful as well.

Rating:

4.0

Really satisfied with how well the upkeep and customer service was. Only complaint was there was no access after 6pm, unlike some of the other locations. There were a lot of days we didn’t get off in time to drop stuff off and either had to wait til the next day or later depending on the time. All in all, I would use again in the future. Prices are competitive, lots are secure, and all employees were exceptional

Rating:

5.0

i had an amazing clean big storage unit for a great price! Really hated to give it up but i no longer needed the storage space.

Rating:

5.0

Very clean & nice. Staff was always polite, helpful & friendly. Only con is they close at 6pm and I get off at 5 so hard to go sometimes during the week. Weekdays are fine though

Rating:

3.0

My unit was covered in dust from the next door construction not happy lot of stuff ruined .

Rating:

5.0

I’ve used Storage Key off and own for over 23 years and have never had one moment of worry about security or lack of attention. Many times I’ve had to correspond with the staff from out of state and they always responded with courtesy, attention to detail and honest concern. The antiques stored in their climate controlled units never showed a trace of damage. This facility and staff are beyond exception!

Rating:

5.0

Will use your facility again when needed!

Rating:

5.0

Clean place and felt my stuff was safe there. I recommend this place 100%. Good prices too.

Rating:

4.0

Sunday hours inconvenient, otherwise a great place snd would highly recommend!

Rating:

5.0

I liked the the parking areas were clean and free of debris. They were well light and I never felt unsafe being there.

Rating:

5.0

Thank u all.

Rating:

5.0

Wonderful staff. Very helpful. The hours of access didn't work with my work schedule

Rating:

5.0

As always, The storage key went above and beyond with customer service. We were completely satisfied. Thanks again. Have a great day.

Rating:

5.0

I put “no” under clean and well maintained because some of our stuff had mold on it when we got it out. We were told it was climate controlled so that shouldn’t have happened. We were able to save it, though. Otherwise, it was a decent place to hold our stuff for a few months.

Rating:

5.0

It was great!!

Rating:

5.0

This is our third time using storage key. Super clean security is great hours are very good. If needed we will be back.

Rating:

5.0

Everything went well from the beginning to the end. Every one was very helpful and convenient when I needed to ask questions. I felt that my stored items were safe for all the months i needed. Thanks to a great staff.

Rating:

5.0

I have had a storage unit Storage Key for quite a few years. I actually had a unit, moved out of town, came back to town and had another unit. The quality of your facility is excellent, customer service and your staff is excellent as well. My overall experience has exceeded expectations. Thank you for the service you provided when I needed it!

Rating:

5.0

Always clean, staff very friendly, professional and pleasant.

Rating:

5.0

The Storage Key team was amazing and helpful. I cannot stress enough how amazing they are! Thank you!

Rating:

5.0

Courteous and will respond quickly to all your needs...Thank you Storage Key

Rating:

5.0

I never actually used the unit during month leased. I’m awaiting a drive-in storage unit when one becomes available.

Rating:

5.0

The folk were always courteous and friendly they took pride and watched over your property 5 stars

Rating:

5.0

I'm definitely glad I found y'all when I needed a storage facility. The staff has always been friendly and helpful.

Rating:

5.0

Wouldn’t have wanted to have a storage unit else where. Such kind staff.

Rating:

5.0

We were happy with our spot at the storage facility, unfortunately we moved to far away to keep our RV or boat at your facility.

Rating:

5.0

In the last 4 years, we have rented space and stored my boat as needed. The facility is always clean and my stuff was safe.

Rating:

5.0

Simple and easy, great staff and place

Rating:

5.0

The biggest inconvenience is that you only have access to your unit during office hours and someone with a full time job has difficulty getting there before they close at 6. They should have a gate access with individual codes and cameras so they can monitor who is coming and going.

Rating:

5.0

Very helpful and accommodating to clients and will feels very secure and safe. They offer affordable insurance for the contents of your unit. The grounds are well kept. They have everything you need for packing and also sell locks right there in the office. Employees always greet you with a smile and seem interested in your needs. They are very reasonably priced for such a nice place and convenient location, as I absolutely looked around and priced many storage facilities. Would recommend without a doubt.

Rating:

5.0

Very accommodating, patient, kind. Space very clean and well-maintained. Thank you

Rating:

5.0

I had trouble with the unit being about 8" off the road. It was too big of a step up then step down carrying boxes. 6pm closing was too early. I had to have someone help me after they got out of work.

Rating:

5.0

This storage was great ! I would highly recommend it to anyone!

Rating:

5.0

Staff was always very friendly & polite. I'd prefer 24 hr access though if I need to store stuff again.

Rating:

5.0

Satisfactory experience! Thanks so much!😁👍

Rating:

5.0

Thank you for providing such a fine place to store my items. It definatly made moving less stressful!

Rating:

5.0

I have nothing but praise for storage key and the staff,

Rating:

5.0

I was very satisfied and yeah I was great

Rating:

5.0

I really felt my car was in a secured place with a gated area and cameras. While I do understand it still is a park at your risk. I was quite disappointed to see my entire under belly of the car was stolen while on property that was gated and cameras installed. I notified the staff before we left the yard. The gentleman told me to come back the following day(Monday) to address with management. That Monday I returned an spoke to a woman who did apologized and said that there is nothing they can do because our policy is park at you own risk. She but without knowing when it happened it would be hard to find it. You cannot imagine the feeling I had, just landed from overseas for almost 18 months now stranded in Cartersville, with no transportation. The business trip was not a pleasant one since now we have to rent a car and still pay to have the car fixed. Without video proof insurance was not going to pay for this. With frustration, I cancelled my service with Storage Key. I would use the service again but for storing the car inside a locked storage shed.

Rating:

5.0

Clean, safe and very friendly staff however, the website was often down and I could not pay my bill online and had to go into the location to settle the monthly bills.

Rating:

5.0

Would definitely use them again!

Rating:

5.0

Had a RV spot for many years and have no complaints. Friendly staff and always helpful.

Rating:

5.0

Perfect

Rating:

5.0

Sometimes I needed to get in when closed but the hours were posted so it was on me

Rating:

5.0

I used this place for about 9 months while I was renting a room too small for ask my belongings. My stuff was sage, secured, staff are awesome. I’m an idiot who forgot my lock key twice and they cut it for me. I fell behind later on payments a couple times and they worked with me. If I ever need to store something again I’m 100% coming back here and no where else!

Rating:

5.0

I was pleased with my storage facility. Clean and friendly place to use. Highly recommend

Rating:

5.0

THANKS A LOT ......

Rating:

5.0

I would definitely use this place again for my storage needs...three thumbs up!!

Rating:

5.0

I’m sorry I left some tires behind. I was out of town and didn’t get to get them out. Are they still available for pickup?

Rating:

5.0

It would have been nice to have a later closing time. I think that the closing time should be adjusted to daylight hours. There were times that there was plenty of daylight left but we had to leave.

Rating:

5.0

Our unit was climate controlled. We had no issues with dampness or mold. Also there was no evidence of “critters”. We had our possessions in storage for 3 years. I would recommend this business to anyone needing a safe place to keep their possessions

Rating:

5.0

I will use your company again if i ever have to move and have storage. The staff was always friendly and always helpful

Rating:

5.0

I was there for years and had zero issues and was completely satisfied. Thank you!

Rating:

5.0

Thank you Micheal an staff for all the help we received the last 2 years. The storage facility was clean an secure. The staff was always helpful an polite. Thank you

Rating:

5.0

I’m grateful for costumer service at all times, even when I was late. If I’m ever in need of a storage facility you will be my first call. Thanks again.

Rating:

5.0

Your facility is clean, safe and secure...

Rating:

5.0

very professional and friendly people working here! Thanks!

Rating:

5.0

We appreciate Storage Key! Thank you for taking care of us!

Rating:

5.0

Everything was great. I felt I didn't have to worry about my items being safe and secure. I would highly recommend them and would use them again if I had to do it again.

Rating:

5.0

Great experience! Very friendly and accommodating, move-in and move-out were easy. No issues at all. Would definitely use again!

Rating:

5.0

I moved all of my stuff out of the unit in July/august and yet I have been charged for the unit since and now have an outstanding balance even though I told them I wanted to cancel!! It is now January and it shows my move out date is “1/20/21” when it should have been canceled when I called to do so months ago!!

Rating:

5.0

I love Storage Key!!

Rating:

5.0

This facility far superseded my expectations in every aspect. The Howren family of businesses knows the true meaning of customer service and delivery of efficient and value added service. As a military member they are there for me even when I am not aware of it. Colonel John W. Strain II

Rating:

5.0

I will be back for a smaller unit next February. It was so convenient and near our home. Everyone was very helpful.

Rating:

5.0

The storage key is top notch! I’d definitely use them again and again, and recommend them to everyone looking for a unit! Thank you for making it easy to store my items

Rating:

5.0

Everything was great!

Rating:

5.0

Facility is safe and easy to access. Storage units and clean and well maintained. Staff was friendly and efficient.

Rating:

5.0

Everything was very easy and well-organized. The staff were friendly and helpful.

Rating:

5.0

Excellent storage space and reasonably priced. It was perfect.

Rating:

5.0

Conveniently located with plenty of units to choose from.

Rating:

5.0

My unit was raised above ground level. I had no worries about water coming in. The unit was very clean and easy to get to. The people in the office were very friendly and helpfull

Rating:

5.0

We couldn’t have had a better staff and units anywhere!

Rating:

5.0

Was very great

Rating:

5.0

Staff was always friendly and very helpful. The two rooms were I rented were what I needed with easy access

Rating:

5.0

Everything was great I really liked the prices.

Rating:

2.0

Rats/Mice are bad. There are bait traps the minute you open door on both sides for bugs and mice. Your furniture will be used as a rat breeding and sleeping ground. Even the inside units are infested.

Rating:

5.0

Very nice and secure.

Rating:

4.0

Very clean and organized. Helpful staff. Couldn’t imaging the experience being any easier. Would recommend to everyone

Rating:

4.0

Need to have 24 hour access for people renting the units (Only) After office hours

Rating:

5.0

Ann was absolutely fantastic in helping me when I was iin a very urgent situation. Thanks so much!!!!

Rating:

2.0

Better security system in place, locks being cut off your storage unit and sorry just does not cut it.

Rating:

4.0

Easy access, clean, well maintained. The only problem I had was the light inside the unit was out.

Rating:

3.0

My plans changed and I did not use this reservation.

Rating:

3.0

Looked fine. Any questions or concerns I had were taken to office staff.

Rating:

5.0

everyone at storage key was very helpful.

Rating:

2.0

I did all the sign up for the unit on line. When I got to the storage unit I was told they are not hooked up to the internet booking site and I had to start all over. Too time consuming!

Rating:

5.0

Quick and easy! :

Rating:

2.0

It turns out that The Storage Key is not participating with the online reservations. So the handling fee did not do anything. I had to completely reserve the unit over again when I got there.