Customer Reviews for The Storage Key
(U-Haul Neighborhood Dealer)

1143 reviews

1310 Hwy 411 NE   Cartersville, GA 30121

(770) 607-3262

Hours

  • Mon-Sat: 7 am - 5:30 pm
  • Sun: 2 pm - 5:30 pm

Services at this Location:

Contact Us

(770) 607-3262

1310 Hwy 411 NE
Cartersville, GA 30121

Services at this Location:

Hours

  • Mon-Sat: 7 am - 5:30 pm
  • Sun: 2 pm - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This is not the dropoff site that i had chosen, Uhaul directed me to this site via email. It was out of the way for me..

Scott M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY G. 
Rating:
5.0

Everything was great

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
3.0

Nothing

DANNY G. 
Rating:
4.0

Customer did not leave a comment.

BRETT M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Thank you Micheal an staff for all the help we received the last 2 years. The storage facility was clean an secure. The staff was always helpful an polite. Thank you

RAY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTINA P. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN N. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

BONNIE M. 
Rating:
5.0

Great place to rent from.. staff is always quick and helpful..

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE D.  |  Overall Experience 
Rating:
5.0

Excellent service, easy to do business with, friendly.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE J. 
Rating:
5.0

I found nothing that needs improvement

JAMES K. 
Rating:
5.0

I’m grateful for costumer service at all times, even when I was late. If I’m ever in need of a storage facility you will be my first call. Thanks again.

LORA M.  |  Overall Experience 
Rating:
5.0

Your facility is clean, safe and secure...

RICK T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARITA J. 
Rating:
5.0

very professional and friendly people working here! Thanks!

CHRIS W.  |  Overall Experience 
Rating:
5.0

We appreciate Storage Key! Thank you for taking care of us!

CONNIE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA G. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

It would be nice to have some free mileage without affecting the daily rental rate.

AARON C. 
Rating:
5.0

Everything was great. I felt I didn't have to worry about my items being safe and secure. I would highly recommend them and would use them again if I had to do it again.

THERESA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Great experience! Very friendly and accommodating, move-in and move-out were easy. No issues at all. Would definitely use again!

SHANNON B.  |  Overall Experience 
Rating:
5.0

Nothing everyone was nice and polite and the facility was good and clean

Stanley S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN V.  |  Overall Experience 
Rating:
5.0

Most employees are courtesy.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

NANCY F. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE S. 
Rating:
5.0

I moved all of my stuff out of the unit in July/august and yet I have been charged for the unit since and now have an outstanding balance even though I told them I wanted to cancel!! It is now January and it shows my move out date is “1/20/21” when it should have been canceled when I called to do so months ago!!

CANDI W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY T.  |  Overall Experience 
Rating:
4.0

Had no problems with pick up or drop off. We were given more then 24 hrs with truck since they open late but we only needed 6. We dropped off truck at 605pm 5 mins after they closed but a drop off boxes was a easy way to drop keys off. I would definitely use them again

STEVEN P. 
Rating:
5.0

I love Storage Key!!

KRISTIN R.  |  Overall Experience 
Rating:
5.0

Drop off was very quick!

NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

Kanani A. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

This facility far superseded my expectations in every aspect. The Howren family of businesses knows the true meaning of customer service and delivery of efficient and value added service. As a military member they are there for me even when I am not aware of it. Colonel John W. Strain II

JOHN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MORGAN K.  |  Overall Experience 
Rating:
5.0

Great customer service, reasonable prices

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK P. 
Rating:
5.0

I will be back for a smaller unit next February. It was so convenient and near our home. Everyone was very helpful.

ANNE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVIN O. 
Rating:
5.0

Staff was very helpful. Convenient location. Would definitely recommend this UHaul location

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

FRANK Y. 
Rating:
5.0

Nothing it was great

Sandra R. 
Rating:
5.0

The storage key is top notch! I’d definitely use them again and again, and recommend them to everyone looking for a unit! Thank you for making it easy to store my items

MELISSA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA C.  |  Overall Experience 
Rating:
5.0

Everything was great!

KEVIN B.  |  Overall Experience 
Rating:
5.0

The overall location and experience was very well - I was also there to get a storage unit at the facility and have had no issues using this business in the past. My complaint is specifically with the U-Haul returning and charges. Getting the U-Haul I had a great experience, the employee was helpful and got me on the road quickly. I used the U-Haul for a total of 6 miles and I'll admit I didn't add gas back to the tank - when I looked at the gas line it didn't appear to have moved to me. Regardless, when it was time to check out the employee said the line had moved down from 7/8 (where it started and still appeared to be to me) to 3/4, which according to the invoice I received this morning amounted to 4 gallons of gas (6 miles = 4 gallons?) which I was charged $14 for. I agreed to pay the amount because I knew I hadn't added gas but I feel like after seeing the numbers I was billed for and using a little logic that there is no chance this is accurate. I had felt it wasn't accurate from the get go but didn't want to press the issue, I was ready to be on my way. I was also asked to verify the gas and mileage with an employee beforehand but never upon return - it was just their discretion. I will not use this service again or recommend it for this reason.

ryan G. 
Rating:
5.0

Facility is safe and easy to access. Storage units and clean and well maintained. Staff was friendly and efficient.

JEAN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY HELEN M.  |  Overall Experience 
Rating:
5.0

Everything was very easy and well-organized. The staff were friendly and helpful.

KATIE H.  |  Overall Experience 
Rating:
5.0

Staff was on their game, helped me and sorted out details left undone from pick up.

John W. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

TONNY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett M. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The $.99 a mile is a little much.

DONNIE C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH Y. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Kareem A. 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
5.0

They were great. Wouldn't change anything.

johnny C. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

This facility executed the fundamentals of really good customer service. These folks checked all the best practice boxes. Complements to The Storage Key folks.

GREGORY H. 
Rating:
2.0

Be more considerate when it comes to customers that fall under Covid cdc regulations

ADRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Dale L. 
Rating:
3.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Great experience!

Terri S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Charlie B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Have the larger towable available.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

KIM S. 
Rating:
5.0

just have what they want.a storage place or a rental truck.

DONALD U. 
Rating:
5.0

Customer did not leave a comment.

GUY B. 
Rating:
4.0

Customer did not leave a comment.

KRISTY F. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

Every single person that I spoke to at this location have a different answer as to the cost of using the travel blankets. Didn't know the true cost until I called to get the final bill after the fact.

KIM Y. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Very nice clean location. Staff was very nice and helpful. Rented a storage unit at this location and after unloading truck I was provided with a bottle of cold water which was greatly appreciated since it was a very hot

RONNIE H. 
Rating:
5.0

Customer did not leave a comment.

Kristina N. 
Rating:
5.0

Customer did not leave a comment.

TONY S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

STACEY H. 
Rating:
5.0

The staff was incredible. They really helped us out in a big way at the last minute.

Larry S. 
Rating:
5.0

Very nice people

Jeremy N. 
Rating:
3.0

I reserved a 15 ft truck and the day before i was told they didn't have any available and that they had a 10ft truck i could have. Of course, i had to take it since it was the day before and i didn't have time to search around. I had to cram my belongings into a smaller truck. I would recommend this facility due to the ease of renting the truck and how clean it was, however they need to do better with having the truck you reserve available.

shakerra D. 
Rating:
5.0

Excellent customer service, great experience.

Ricky K. 
Rating:
5.0

Customer did not leave a comment.

Candace W. 
Rating:
5.0

This was my first time ever renting a Uhaul, Thank you for making it a pleasant experience. Will definitely use you guys if I ever need to rent a Uhaul truck again.

Jean C. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Service was excellent, truck was clean and well maintained, heck the truck was easy to drive as well. Affordable prices, too.

Zulima B. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

Jade T. 
Rating:
5.0

N/A

Sonya S. 
Rating:
5.0

The staff at the Storage Key is top notch. They have the best customer service of just about any place i have worked with.

SHAWN G. 
Rating:
5.0

Customer did not leave a comment.

DEBRA N. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Went to Storage Key after attempting to rent from BP Cartersville. First stop was terrible. Poor knowledge of equipment. First trailer the door was jammed and wouldn't close. Disconnected. Second trailer would not secure to trailer hitch. Disconnected and left for the Storage Key.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY F. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

Helpful and polite. A pleasant experience allround

BURNEY D. 
Rating:
5.0

Maybe just have more Uhaul Vans available for the next customers because everyone does not need larger trucks

LOVELY M. 
Rating:
5.0

Excellent storage space and reasonably priced. It was perfect.

TONY C.  |  Overall Experience 
Rating:
5.0

Conveniently located with plenty of units to choose from.

LISA M.  |  Overall Experience 
Rating:
5.0

My unit was raised above ground level. I had no worries about water coming in. The unit was very clean and easy to get to. The people in the office were very friendly and helpfull

REBECCA M.  |  Overall Experience 
Rating:
5.0

We couldn’t have had a better staff and units anywhere!

JOHN A.  |  Overall Experience 
Rating:
5.0

Was very great

BRENT J.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and very helpful. The two rooms were I rented were what I needed with easy access

BOB H.  |  Overall Experience 
Rating:
5.0

Everything was great I really liked the prices.

PHILLIP M.  |  Overall Experience 
Rating:
2.0

Rats/Mice are bad. There are bait traps the minute you open door on both sides for bugs and mice. Your furniture will be used as a rat breeding and sleeping ground. Even the inside units are infested.

WENDY R.  |  Overall Experience 
Rating:
5.0

Very nice and secure.

JESSIE S.  |  Overall Experience 
Rating:
4.0

Very clean and organized. Helpful staff. Couldn’t imaging the experience being any easier. Would recommend to everyone

CARY M.  |  Overall Experience 
Rating:
4.0

Need to have 24 hour access for people renting the units (Only) After office hours

MARK S.  |  Overall Experience 
Rating:
5.0

Ann was absolutely fantastic in helping me when I was iin a very urgent situation. Thanks so much!!!!

Penny F.  |  Overall Experience 
Rating:
2.0

Better security system in place, locks being cut off your storage unit and sorry just does not cut it.

SYLVIAN C.  |  Overall Experience 
Rating:
4.0

Easy access, clean, well maintained. The only problem I had was the light inside the unit was out.

KIMBERLY B.  |  Overall Experience 
No reviews have been submitted for this location.

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