Customer did not leave a comment.michele H.
Customer Reviews for The Storage Mall Lockport
(U-Haul Neighborhood Dealer)
Lockport, NY 14094
Services at this Location:
- Mon–Fri9 am–4 pm
- Saturday9 am–12 pm
Special Operating Hours
- 3/23/2023: 8:00 am - 12:00 pm
- 3/29/2023: 1:00 pm - 4:00 pm
- 4/1/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
1st all it would be nice if yall make sure the truck is not already having trouble Windshield wiper broke off in a snow Storm .we lost everything on the dash didn't know what speed we was going in a snow Storm had to open the window just to be able to see cause of the windshield braking off and tell your people at the desk to be honest about the truck she really wanted to get this one out her parking lot she said to me and three other people that was with me I'm am very very unhappy with this truck and never will use this location againBrittany Z.
Customer did not leave a comment.carol M.
Very nice person took care of me.anthony R.
Customer did not leave a comment.Darlene B.
Hidden charges, dishonest disclosures,ISSAH L.
Customer did not leave a comment.albert H.
Customer did not leave a comment.Paul M.
The lady was super nice and funny. Very helpful.Adam D.
Customer did not leave a comment.judy H.
Customer did not leave a comment.Zachary D.
cell service was horrible trying to get the reservation stuff done online. Truck was not cleaned very well. Fuel was left at a quarter tank but that could be how theyre doing stuff now. Overall not a horrible experience, just a little more work than i expected now that we live in times where technology is supposed to make our lives easier. Next rental i may end up just going in person to do itMatthew M.
Fuel needs to be full. I got it at 1/4 tank. Hard to gauge what you usedJeffery S.
The drop off location was not the problem, it was your information at U-Haul when I rented it that created the problem. I picked that location because it said it was open until 7 but it closed at 4. Fortunately, we didn't need to return it until next day but would have liked to have done it earlier. Also, we informed representative of the messy inside and she told us it was probably due for a cleaning. Thanks for giving us a trailer due to be cleaned when there were other choices sitting on the lot.Randall S.
Customer did not leave a comment.Kevin J.
Closing at 4 us unacceptable foe a business the online check in was ridiculous and I had to redo the dame things 3x. There was no appliance dolly in the truck as ordered and paid for. The location at Fort Drum is bit only open weekends but till 7pm. Way better customer service.Pamela L.
Stop having threathing behaviour to the customersmartin V.
No issuesRebecca R.
The young lady who served me was most helpful and made me feel valued as a Uhaul customer.Paul P.
Customer did not leave a comment.Tom Eaton E.
I don't think you need to do anything the receptionist was very accommodating helped me with the down loading of my license would rent there againRichard C.
Stop false advertising that trucks are available at time of reserving and then day before picking up truck Uhaul calls and says there are no trucks your size and not at location you requested. Granted I was given a bigger truck at same price, I probably spent more in gas hauling a bigger truck and had to pick up the truck 45 mins away from my location. More gas money wasted.Nicholas F.
Make sure that the drop off location is open when they say that they are. I wasted $20.00 on gas and an hour and 1/2 of my time because i had to make 2 trips. Not happy.MICHAEL R.
Lady there was very helpful with a last minute rental!Darrell D.
Have someone on site. This location is being run totally remote.KENNETHP K.
I have never found and actual person present at this location, everything was over the phone, even though I was there during posted open business hours??Kevin B.
Customer did not leave a comment.Jordon W.
Have someone there during regular hours.ROBERT R.
The associate was very helpful to all my questions and needsTom K.
This vehicle was disgusting and dirty. The windows were filthy. It smelled like old food and cigarettes. There was no windshield washer in the vehicle. The person renting the vehicle showed up at 8:59 for a 9:00 appointment. I will never rent from uhaul again. I even chatted with someone who said they would get back to me and no one did.Tracy W.
Customer did not leave a comment.Tiffany P.
The online check in process was the worst experience ever.Brett C.
well the truck only had a quarter tank of gas, the clerk did not even bush off the windshieldmichael G.
Customer did not leave a comment.PATRICKKEVIN B.
Customer did not leave a comment.Jacob W.
The customer service representatives for uhaul are poorly trained.Jaime D.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Jonathan W.
Fast and friendlyScott S.
Customer did not leave a comment.Cindy B.
Customer did not leave a comment.David G.
Customer did not leave a comment.Jacob D.
Customer did not leave a comment.mary lynn D.
Would prefer a physical contract copyAnthony I.
Customer did not leave a comment.BRIDGETMARY B.
Very upset that less then 24 hours before my rental you called and told me my rental wasn't available at my preferred location and instead expected me to drive an hour out of my way to pick it up. I should have been told when I made the reservation that it probably wouldn't work.Daniel H.
Customer did not leave a comment.Ed H.
Customer did not leave a comment.michael F.
Customer did not leave a comment.Sandra G.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.LUANNC H.
I confirmed a 9am pickup with an agent at the local Storage Mall Lockport. When I received a separate confirmation call from u-haul corporate, it was for noon pickup. I called back to the local Storage Mall Lockport and spoke to the same agent and he confirmed a 9am appointment. I requested either a 17' truck or a 20'. When I arrived to pick up, I was told I was 3 hours early and so therefore the truck I requested was not available. But he could give me a 15'. I asked for a discount since I confirmed 2x with the same individual a 9am appointment and a larger truck. The agent talked in circles about the 15' truck costs less so that is the discount. Plus he would give me a $20 discount for the fuel level not being at least 1/4 tank. Except I had to make extra trips, because of a smaller truck, had to spend $45 in fuel, and ultimately extend my rental for an additional day. All of which cost me extra. The agent at the Storage Mall Lockport, when I picked up, and when I dropped off, informed a $0.79 milage rate. I was billed $0.99. I was told to sweep out and fold blankets to avoid a $25 cleanup fee. It was not swept out when I picked up, by any means. I did ensure it was thoroughly swept out and all blankets folded neatly and that there was over 1/4 tank of fuel. Overall, while the truck was flawless, no malfunction or issue, I'm still very disappointed with so many issues. Both in the incorrect time /truck size /condition of the box van interior upon pickup /incorrect mileage rate and ultimately additional expense incurred by me as a result.Scott K.
Customer did not leave a comment.Eric B.
Worker never seems to know what he is doing. Truck was dirty and sounded like the transmission was ready to fall out.Daniel G.
Was easy to talk to delivering the equipmentDavid M.
Customer did not leave a comment.Randall S.
Customer did not leave a comment.Wesley W.
I believe I was over charged but the bill Is not explainedCourtney C.
Customer did not leave a comment.Maytee P.
Customer did not leave a comment.Alan W.
Customer did not leave a comment.George S.
Customer did not leave a comment.Douglas M.
Not change the pickup location the day before pickup. If there is a change required, some sort of discount should be providedLogan B.
Confirming is actually a specific location.James S.
The uhaul online booking experience is terrible overall. I will rent from this location because the sites' staff will assist with check out/check in in-person.ALANMICHAEL V.
Tiny parking lot and very cramped for after hours drop offKevin Z.
The rental was poorly maintained. No inspection was done due to the worker not knowing how to, which led to a check engine problem the entire 16 hour trip.Vincent W.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.Sean C.
Terrible!! Never go here!!Sean G.
The unit itself was fine but the location seemed a little confused about the whole process. It ended up fine but a little more training might be a good idea.Dan G.
There were ashes in the ashtray and I did not like that we had to wait for someone to check our ID and photo for awhile once we got to the facility. Good customer service though!Michael B.
The self check in process needs to be clearer. It was very confusing but Mary went above and beyond to help us last minuteSheri P.
Customer did not leave a comment.Peter Z.
Customer did not leave a comment.Theodore C.
Customer did not leave a comment.Patrick J.
Customer did not leave a comment.VONLEWIS M.
Customer did not leave a comment.GREGORYSCOTT G.
Everything was as it should have been. Drop of was painless. The only negative comment I would make is that I had to wait till the last minute to find out if I was getting a truck and where I was picking it up. It ended up fine but was very worrisome.William R.
Customer did not leave a comment.Patrick S.
Nothing notedLeonard P.
Took 10 minutes to check in and had to speak with a rep.Samuel F.
I got bit by bugs and there was animal hair all over the seats .not clean at all .Kenneth D.
Customer did not leave a comment.Heather K.
No improvement needed you already improved by getting rid of that ignorant employee and replaced him with an awesome one thank youTracy S.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.patrick S.
Customer did not leave a comment.Bonnie T.
Customer did not leave a comment.Rosemary M.
Customer did not leave a comment.Deborah O.
Customer did not leave a comment.michael B.
Customer did not leave a comment.Patti H.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Merry W.
Customer did not leave a comment.David B.
Customer did not leave a comment.Javier C.
Customer did not leave a comment.Vera T.
Customer did not leave a comment.Mary P.
Customer did not leave a comment.STEVEN K.
Customer did not leave a comment.Salvatore A.
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