We only did a contactless drop-off so we did not see inside and did not speak to any personnel. But the drop-off experience went very smoothly.
MEGAN M
Customer Reviews for The Storage Mall Lockport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Oil was low
Paige AFriendly customer service and clean facilities.
WILLIAM FNothing,everything was clean and was explained to us . Overall was a great experience, lady took care of us was very pleasant
TRACY LEverything is excellent at this location. However, the open hours are somewhat limited, and returning the vehicle after close may incur additional fees. So extending the open hours would be good. There is some method to return after close without fees, but it involves mobile, taking pictures, sending/uploading them somehow, but it is rather complicated.
Iouri DDon’t forget moving blankets. Rented a uhaul for 3 1/2 hours and it was 60 dollars. Total rip
Jacob MVery friendly and helpful staff. Would highly recommend. Thank you
ERIC NThe person who was running customer service had nothing good to say about U-Haul or the people who were renting from U-Haul. Very Rude, she said she was getting rid of the U-Haul part of her business due to it being a pain in the ass and not worth it. When I turned the truck back in, she refused to come out and inspect the truck with me because she said her phone needed charging. I asked for a paper receipt, and she refused. I'll use U-Haul again but not that location.
GREGORY BProbably but was charged a cleaning fee and not okayed until after charged…
Lesley LVery good customer service
ANTHONY JVery easy and everything went smoothly
COLTON MClean, new vehicle. Friendly accommodating service. Agent assisted in finding needed accessories at a nearby store.
Gregory BOur check in was informative, comfortable, and professional! She explains all if the documentation clearly, invites questions, and confirms your comfort before handing over the keys! Highly highly recommend!
Mary PThe lady at the front desk was very respectful and very helpful and I would recommend renting a U-Haul again
Julie MEverything was great. Service was professional and friendly. Only one observation and that was that the van was stinky.
Robert SCustomer service was excellent. The location could use some form of digital communication enhancement. The location is in a cell dead zone and the facility is in a metal building. Customer interface with digital resources are very poor.
David PKelsey was great! She went above and beyond! I would definitely recommend this location.
KATRINA PI have absolutely nothing bad to say! Kelsey was amazing! Would come back to bed anytime :)
Hayley EI rented my van from Kelsey at the Lockport storage mall. She was absolutely fabulous! She was welcoming, friendly and clear on my rental purchase. She made her office festive for the holidays so it felt like Christmas walking it. I would recommend Kelsey’s location to anyone looking to rent a U-Haul. I will be a returning customer.
Ashley MCustomer Service was courtus answered all my questions.
rick cThe website and process to rent and return a vehicle is way too time consuming. After moving all day , I had to sit in the parking lot for 25 min to upload pictures . That never worked. The location itself was fine. But due to the website and 1 unhelpful Custer service rep . I don't think I'll use uhaul again.
ANDREW BFree rental with the storage when you move out
Teresa KWas pleased with the van.
rick cThe only downside is the app called could be more user friendly.
Lindsey GThe facility was great and so was their service. However I checked in on line because I needed the truck before they opened. That experience was terrible. The app wouldn’t allow me to check in even though I previously entered all my required information. It took over 45 minutes and a call to the service center in order to get my truck out. Incredibly frustrating and delaying me by an hour.
Kenneth KThe only issue was that the system was extremely slow without Wi-Fi. Pick up and drop off took at least 30 - 40 minutes each. Otherwise everything went smoothly. Thank you!
Molly MGreat service and friendly staff. The vehicle was clean and well-maintained. Good experience!
David DThe manager was kind, helpful and available.
Gary PThe woman working refused to check us in because it was “to close to closing” and it would take too long to check us in. She told us to download the app and do it ourselves. We had a horrible experience with the app not loading and it took us over an hour to check in and pick up the uhaul ourselves. We also had troubles with returning it using the app as well. We would have had a better experience if she took the time she had left in her shift to check us in instead of refusing to help and just sitting at the desk for the remainder of her shift.
Rex LGood customer service and decently maintained vehicle. Would recommend.
Howard SKelsey, Kelsey, Kelsey! Wow! Impressive with her knowledge, humor, determination, understanding, and helpfulness. She maneuvered the truck safely for me and inspected it thoroughly before I left and returned. I'm suggesting more safety features for her since she's alone even through she's strong, she's human. In dealing with difficult customers / strangers, one is never 100% sure if there's weapons, drugs, psychos, etc. from those even walking in off the street. Pleas keep her safe as she keeps the storage area safe for us! Sincerely, Kathy
kathy pGreat, helpful and friendly personnel (Kelsey); clean (except for muddy floors from previous renter), new van with auto wipers, good rearview mirrors and good headlights; mostly comfortable seats (would be nice if passenger seatback reclined a little); a pleasure to drive.
candace wThe Storage Mall Lockport was Fast, Efficient and Friendly Pick up and drop off were a breeze! I will definitely use this location for future needs.
Norman Greservation; pickup & return was very easy. Cost was competitive to other providers.
Randi S1st all it would be nice if yall make sure the truck is not already having trouble Windshield wiper broke off in a snow Storm .we lost everything on the dash didn't know what speed we was going in a snow Storm had to open the window just to be able to see cause of the windshield braking off and tell your people at the desk to be honest about the truck she really wanted to get this one out her parking lot she said to me and three other people that was with me I'm am very very unhappy with this truck and never will use this location again
Brittany ZVery nice person took care of me.
anthony rHidden charges, dishonest disclosures,
ISSAH LThe lady was super nice and funny. Very helpful.
Adam Dcell service was horrible trying to get the reservation stuff done online. Truck was not cleaned very well. Fuel was left at a quarter tank but that could be how theyre doing stuff now. Overall not a horrible experience, just a little more work than i expected now that we live in times where technology is supposed to make our lives easier. Next rental i may end up just going in person to do it
Matthew MFuel needs to be full. I got it at 1/4 tank. Hard to gauge what you used
Jeffery SThe drop off location was not the problem, it was your information at U-Haul when I rented it that created the problem. I picked that location because it said it was open until 7 but it closed at 4. Fortunately, we didn't need to return it until next day but would have liked to have done it earlier. Also, we informed representative of the messy inside and she told us it was probably due for a cleaning. Thanks for giving us a trailer due to be cleaned when there were other choices sitting on the lot.
Randall SClosing at 4 us unacceptable foe a business the online check in was ridiculous and I had to redo the dame things 3x. There was no appliance dolly in the truck as ordered and paid for. The location at Fort Drum is bit only open weekends but till 7pm. Way better customer service.
Pamela LStop having threathing behaviour to the customers
martin vNo issues
Rebecca RThe young lady who served me was most helpful and made me feel valued as a Uhaul customer.
Paul PI don't think you need to do anything the receptionist was very accommodating helped me with the down loading of my license would rent there again
Richard CStop false advertising that trucks are available at time of reserving and then day before picking up truck Uhaul calls and says there are no trucks your size and not at location you requested. Granted I was given a bigger truck at same price, I probably spent more in gas hauling a bigger truck and had to pick up the truck 45 mins away from my location. More gas money wasted.
Nicholas FMake sure that the drop off location is open when they say that they are. I wasted $20.00 on gas and an hour and 1/2 of my time because i had to make 2 trips. Not happy.
MICHAEL RLady there was very helpful with a last minute rental!
Darrell DHave someone on site. This location is being run totally remote.
KENNETHP KI have never found and actual person present at this location, everything was over the phone, even though I was there during posted open business hours??
Kevin BHave someone there during regular hours.
ROBERT RThe associate was very helpful to all my questions and needs
Tom KThis vehicle was disgusting and dirty. The windows were filthy. It smelled like old food and cigarettes. There was no windshield washer in the vehicle. The person renting the vehicle showed up at 8:59 for a 9:00 appointment. I will never rent from uhaul again. I even chatted with someone who said they would get back to me and no one did.
Tracy WThe online check in process was the worst experience ever.
Brett Cwell the truck only had a quarter tank of gas, the clerk did not even bush off the windshield
michael gThe customer service representatives for uhaul are poorly trained.
Jaime DFast and friendly
Scott S