Customer Reviews for The Storage Place #2
(U-Haul Neighborhood Dealer)

266 reviews

4497 Victory Dr   Columbus, GA 31903

(762) 583-2516

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(762) 583-2516

4497 Victory Dr
Columbus, GA 31903

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHANE U. 
Rating:
5.0

Customer did not leave a comment.

Neal R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAI C. 
Rating:
5.0

Customer did not leave a comment.

RONNIE W. 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON D. 
Rating:
5.0

Customer did not leave a comment.

Loren P. 
Rating:
4.0

Customer did not leave a comment.

CLIFTON J. 
Rating:
4.0

Customer did not leave a comment.

CLIFTON J. 
Rating:
5.0

Customer did not leave a comment.

BOBBY C. 
Rating:
5.0

Customer did not leave a comment.

Wilson S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Let customer know when you can use your bank debit card for a van, the lady on 10th street in Columbus ga said I couldn't use my bank debit card from the bank Kinetic bank, for a van rental, it need to start when Reserve the rental online because I didn't went all the way down there just to get turn around saying I can't use my bank card, that I put in the reservation a day before, I had a bank debit card, I still don't know what I needed,

FAMONTO B. 
Rating:
5.0

Guy working the counter was friendly, helped hook up equipment and made the check-in and pick up process great.

JASON K. 
Rating:
5.0

Customer did not leave a comment.

JASON E. 
Rating:
5.0

Great customer service

Bernetta F. 
Rating:
5.0

Excellent service

GLADYS D. 
Rating:
5.0

Service provider Mac was incredibly polite and helpful. I was a last minute rental and he went above and beyond to help find me a truck. I couldnt have been more impressed by his service. Thankyou very much. I wish every business had someone like him.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Cole T. 
Rating:
5.0

Excellent customer service. Very friendly and helpful. It was an effortless transaction. I would certainly use this location again.

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
4.0

Drop off area was a little tough to negotiate with a big trailer

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

XAVIER D. 
Rating:
3.0

Customer did not leave a comment.

Frederick L. 
Rating:
5.0

Nothing

KEVIN J. 
Rating:
5.0

This facility was accessible when I needed to get to my unit. The staff was always courtesy and friendly, if I need another storage unit I would definitely rent from them again. Conveniently located.

Beverly A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ray H. 
Rating:
4.0

Add cruise control to trucks. This will improve safety and comfort for drivers.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

JORGE L. 
Rating:
5.0

Customer did not leave a comment.

LEIGH M. 
Rating:
5.0

Very professional and made me feel welcome.

SHIRLEY F. 
Rating:
5.0

Very quick and smooth pick-up

REBECCA D. 
Rating:
3.0

Windshield was covered in dead bugs. Truck needed a washing.

NATHAN S. 
Rating:
5.0

Victory Drive location was great!!! Customer service was 1. Your customers need to be made aware of ANY changes to their reservations!!! Box Road reps need to work on their customer service skills!!!

CAROL C. 
Rating:
5.0

The service was great, job well done.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
3.0

The rear view mirror on the right side of the truck was broken and could not be fixed . This made a 1000 mile journey with a tow dolly more than a little difficult

Moses P. 
Rating:
5.0

Right outside of base, easy and convenient.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

BROOKE M. 
Rating:
4.0

Customer did not leave a comment.

Logan S. 
Rating:
5.0

I didn't catch his name, but the man at the front desk helped me out immensely with my move. He made the rental and return process very quick and easy for me. I will definitely be recommending this location to anyone I know on this side of town.

AUSTIN G. 
Rating:
5.0

Great location

james W. 
Rating:
2.0

The customer representative Mickey was extremely rude to me throughout my entire service he constantly harassed me about a situation I could not control and even threatened to call the police on me knowing that the truck was stuck in the mud and I was actively trying to get it out he over charged me and continues to be rude towards me

ZYNIAH C. 
Rating:
5.0

Expeditious and courteous service. They had what I needed readily available. I will gladly recommend UHaul to anyone.

TARIEL B. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE W. 
Rating:
5.0

Customer did not leave a comment.

Glenn R. 
Rating:
4.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

ERICJOSEPH M. 
Rating:
5.0

Nothing....every was great.

OLLIE M. 
Rating:
5.0

Customer did not leave a comment.

April G. 
Rating:
5.0

Customer service rep at the front counter was very professional and assisted me in a professional manner.

Jonathon H. 
Rating:
5.0

The only improvement I would recommend is to have the fuel tank full upon pickup for all customers.

Samuel G. 
Rating:
5.0

The truck I rented only had 2,xxx miles in it, which was nice because it was going from Georgia to Alaska. Visually I identified it had already been involved in a front end accident. Only after driving it a while did I notice the significant mis-alignment. When driving straight, the steering wheel needed to be at the 10'oclock position. This made driving though tight roads, tunnels, and windy mountain roads very difficult, nerve-racking, and dangerous.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN E. 
Rating:
5.0

Customer did not leave a comment.

Vijay S. 
Rating:
5.0

Great experience

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

LONNIE W. 
Rating:
5.0

Nothing

Tany T. 
Rating:
2.0

Customer did not leave a comment.

Bienvenido B. 
Rating:
5.0

This location is awesome and always help full to Customer

dhaval P. 
Rating:
5.0

Customer did not leave a comment.

Lamont W. 
Rating:
5.0

Friendly staff. The return process was easy and went without issues.

Trenton L. 
Rating:
5.0

It was the best and fastest service I have had from U-Haul ever. We rent a lot from U-Haul and the manager at this location was exceptional.

CAROL D. 
Rating:
5.0

The woman who took our truck back was outstanding! She was professional and met us with a smile. I appreciated her help with our truck return.

Samantha W. 
Rating:
5.0

Mr Woodham went so far above and beyond to make sure my trailer was hooked up correctly and was ready for the road. I showed up late due to a change in time zones and Mr Woodham was patient with me and then ensured everything was functioning correctly after I had already driven off the lot.

Austin L. 
Rating:
5.0

Continue social distance.

Justin C. 
Rating:
5.0

Everyone I worked with was extremely helpful and knowledgeable. I had a very good experience.

Erin M. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Everything went well!!!

HAYWARD K. 
Rating:
5.0

Friendly and very helpful staff. Highly recommend this location.

Matthew D. 
Rating:
5.0

The gentleman was very courteous and helpful and made sure the trailer was connected properly

Doug W. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Marlin R. 
Rating:
5.0

Customer did not leave a comment.

Taylor F. 
Rating:
5.0

Nothing

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Had a great experience renting from this location. The gentleman at the front desk was respectful and kind during the whole rental process. Highly recommend this location!

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

Sherwyn G. 
Rating:
5.0

The customer service was outstanding. The young man has assisted me in the past 3 years with getting the U-haul to deliver bikes and toys to underpriviledged children. He makes my process stress free and the transactions are always smooth. Thank you so much. Retonya Williams

Retonya W. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Courtney G. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

The gentleman who attend me, he was very respectful and gentle!

Eldio C. 
Rating:
5.0

Customer did not leave a comment.

Latoya M. 
Rating:
5.0

Customer did not leave a comment.

Sara R. 
Rating:
5.0

Very helpful employees very knowledgeable was in and out of there very quick both picking up and dropping off the trailer thank you very much look forward to doing business with you again

Ernest D. 
Rating:
5.0

Customer did not leave a comment.

Antrell H. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
4.0

They were having internet issues and it made our rental process take over twice as long as it should have. Then the guy couldn't get our receipts to print (one for a trailer, and one for an item we purchased). He said he'd email them both, but I only got the trailer one.

Lani Y. 
Rating:
5.0

Great location to rent any size u-haul. I booked online, and got the correct sized truck perfect for our move. The facility is clean, easy to find, and they have everything you will need to complete your move.

Jerrell A. 
Rating:
5.0

We have rented from Uhaul multiple times in the past few years and this location doesn't come up as a place to return in the system even though it is the closest location to us. We have to call Uhaul and request this place. This place has excellent service and we will only rent and return from here.

Anthony N. 
Rating:
4.0

Customer did not leave a comment.

Ingebrigt Andrea R. 
Rating:
5.0

The customer service from the owner of storage #2 was amazing and super friendly. I would definitely be using them for all my U-Haul needs and storage !!! Job well done

Tameisha R. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

I live less than a mile from rental place I reserved for but ended up at this location, was only moving about 3 miles round trip from old home to new one, rental company is at least 15 miles away, so basically added 30 plus miles to move that was charged for, in situation like that I think customers should not be charged for mileage or given some type of discount

Charlie P. 
Rating:
5.0

Reservation was to pick up in Eufaula, AL, but we were required to pick up 1 hour away in Columbus, GA. Aside from an increased mileage allowance, there were no adjustment in our fee to account for the significant inconvenience and increased gasoline expenditure.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

HECTOR M. 
Rating:
5.0

Great people and very helpful. Place was very clean.

Ray T. 
Rating:
5.0

Customer did not leave a comment.

Tessa A. 
No reviews have been submitted for this location.

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