Customer service was outstanding she went above and beyond for me.
TACEY H
Customer Reviews for The Storage Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The ladies at this location are awesome
SANDRA CNo comment
FRANCIS DI think they did an awesome job on helping me with my rental I use this location when ever I need a uhaul the ladies in this office are so polite and very nice
SANDRA CNo improvement keep like it is at 100% customer service was excellent, love it
DONALD LWe were very happy with the service and continue the great job!
helene bTruck needed to have engine serviced
BELINDA RAwesome service from the office thank you so much
CASEY BI did not get my additional rental equipment I paid for. The dolleys weren’t in the truck.
Shelby PExcellent customer service!!!! Thank you for your kindness🥰
BRENDA BThe left front wheel was bent/leaning out, was concerned for safety. Halfway through the trip I noticed how bald the tire was on the inside from the tire not being level with ground. Really though we’d have a blow out.
RILEY ELady in office was really nice and professional
SARA REvery thing was great!
WALTER HVery good and professional service.
Ted SStaff was knowledgeable, friendly, and helpful.
JAMES HNeeds more available units. Broken light wire. Ladies were very attentive.
Daniel jThe Storage Place made dropping off my truck pleasant and efficient. I would use this location again when renting a U-Haul truck!
Callie EI called yesterday to ask if there was a trailer available for today, I was told there was and the lady on the phone reserved it for me. I arrived this morning and she had me out the door and hooked on to my trailer in 15 minutes. I would use them again anytime.
Jimmy ILady was very nice and helpful.
Deborah FThe mobile check-in did not work on my phone, either due to compatibility issues or network issues. I tried to upload an image of the original odometer and fuel tank because the initial fuel amount was incorrect, but no matter how many times I clicked to upload an image and refreshed the page, it would not allow me to upload it. I ended up having to pay an additional gas fee even though I only drove 5 miles and the tank was at or around the same amount
James GVery nice lady, we had actually called first and got voice mail and she called back quickly and was so nice!!
Amy bThe lady behind was knowledgeable and pleasant. The interaction was quick and easy. Out the door in about ten minutes. Used online reservations obviously to Pre-reserve a car carrier.
Michael MI rented a 20’ truck last week. This week I rented a 26’ truck. The process was very easy. The 26’ truck had a weird smell in it. Other than that, this was the easiest process. Excellent customer service at this location. Went above and beyond to help her customers. Definitely an asset for your company.
Jenni HVery good
Donald LMy only complaint is that the U-Haul website was down which made it impossible to rent the trailer I needed while I could see it sitting on the lot. Took all day to complete a process that should have taken 30 minutes. I believe the agents at the locations should have the ability to rent to a customer even if the web site is down.
MICHAEL GGreat staff! Came in last minute before closing time and they served me like I was right on time! I appreciate that
DAVID CHave more trucks available.
Albert SMy interactions with the all the staff were excellent, especially Monica. She was friendly, courteous, and professional. She made getting in and out a breeze.
John CJust add a regular size pickup truck to your fleet staff is always friendly and courteous
Christophet MPeople this location are so friendly and always nice and accommodating. We really appreciate all of them. You haul itself as a company is a little expensive, but other than that can’t beat the customer service.
Christopher SExcellent experience.
Tammy AEverything was great truck was good gas saver..
Steven MFriendly, helpful people. Simple, fast rental. I've used the twice and plan to use two again. I recommend them
Frederick EEveryone was very helpful and knowledgeable. Very professional.
Steven DPut some dry lube spray (graphite), on the latches for the tire straps, it does not leave an oily residue to attract dirt. The latches were extremely hard to work with. Other than that it went very smoothly.
ricky rCold water
Michael WIt was my second time renting a u-haul from this location. Both experiences was just fine. The lady in the office is very friendly and I would recommend this location to my friends and family if they was in need of a u-haul. Thanks
Timothy PNothing
BELINDA JMonica was very pleasant on phone and in person.
kimberly m