Rented a uhaul from ogden ut. It was bullshit and time consuming to have to drive an hour way to pick up the rental!! So mad about this I'm telling everyone one I know to stay away from uhaulLinda F.
Customer Reviews for The Storage Spot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck reservation was confirmed. Arrived to pick up truck, had movers scheduled 45 minutes after pickup time, arrived on time, no truck. I had to recommend to change to a smaller truck luckily 20' truck was there, the clerk called traffic and secured the smaller truck. I feel someone should of called and notified no truck at that location and arranged a different pickup for the size of truck needed.Jon L.
We had to wait a while to get the trailer. The tires were bald, the bearings were loose, the inside was dirty with grease. It was a nervous drive to our destination. U-haul also changed our original pick-up location to one twice as far and with shorter hours, which made for a very stressful experience.Jessica W.
Customer did not leave a comment.Scott I.
Customer did not leave a comment.Paul U.
Customer did not leave a comment.Niki W.
Customer did not leave a comment.Wallace D.
Everything was a great experience for me, just answering the phone calls jajaCesar M.
Customer did not leave a comment.Shari U.
Customer did not leave a comment.Andrea R.
Best service and a place you will feel welcome. I worked with Nate and he is bar none thee best. We rented a uhaul and also a storage unit which have been such great experiences. This is the place to go for your uhaul and storage needs.SEINI P.
Customer did not leave a comment.Abel T.
Outstanding customer service. Really friendly and engaging.Grant S.
Customer did not leave a comment.Lukas M.
There was a location we tried to return the truck to in Draper, Utah, it is no longer in use by Uhaul, you might want to take it off your listing of rental/renturn places. Thank YouMICHELLE R.
They were so understanding and didn't charge me for the extra day. I'm super grateful and strongly recommend.ASHLEY D.
They were both fantastic to work work with!MERRILY N.
No changes necessary. Very nice reception, personnel very friendly.George N.
Customer did not leave a comment.Robert S.
Very friendly, and courteous. Answered all our questions.MURIEL H.
Have a better program/network to make it easier and quicker.Jacob C.
The gentleman that helped us was fantastic!Chansamone M.
Customer did not leave a comment.Kathaline E.
The service was great nothing was bad the employees were amazingly nice! It was a great experience!Romina P.
Customer did not leave a comment.STEPHANIE D.
They guys in the office were great very helpful, kind, friendly and funny. They had a good sense of humor. Will definitely go back and refer a friends and family at this location. I'll be back there in April for more service. Thank you so much for helping me . 10 stars âï¸VANESSA A.
Awesome customer serviceVERONICA A.
Smooth Processscott L.
Customer did not leave a comment.Jose R.
The agent was great. Kind, helpful, polite, and professional. Thank you.Susan B.
Customer did not leave a comment.doreen T.
Only advice si would suggest is that you Keep up the level of expertise. I'm not sure if he noticed but I was in a massive hurry to get what I needed to get done, I thought this was going to drag out like it usually does. But today I was in and out in less than 5 minutes. Massive improvements I'll be back again for sure and I'll be telling my friend's and family about this location!!Charles C.
Worked out great....would highly recommendCameron S.
Customer did not leave a comment.Graciela R.
MY rental truck had a broken muffler, it was very noisy, fortunately for me I moved few blocks from my previous home.Juan J V.
Customer did not leave a comment.crystal B.
Customer did not leave a comment.CYNTHIA H.
There was no furniture pads when I picked up - why was I charged for them when I dropped off?Steve M.
Customer did not leave a comment.DERRICK S.
The personal was very helpful kind and coitus will come back againmildred B.
The guy who helped me was very polite and got me just what i needed.Peggy B.
Customer did not leave a comment.Joe B.
Supply the things customer asks for. I needed dolly trucks and furniture pads, I got neither. I had to call round all my friends to see if they could helpMichael H.
Customer did not leave a comment.Kristin J.
In and out very fast. Very friendlyJared T.
Pads and cart I ordered and payed for were not there. Key was not there waited over two hours for the key to truck while I was paying laborers by the hour to load. Phone support was non existent. I will NEVER utilize UHAUL Again so long as RYDER exists. Horrible experience and UHAUL has shown they don't care about their customers at all. I note that your ability to take payment was flawless. You just can't provide the equipment or service required What an awful company. I know you won't pay any attention to this review, you've proven that no one in your company cares enough. Goodbye UHAUL.Michael S.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Martin C.
Customer did not leave a comment.bruce B.
Customer did not leave a comment.DONALD FRANCIS G D.
Nothing everything was really goodJulio S.
Customer did not leave a comment.Blake N.
Fantastic service. The guy that helped me when I arrived to pick up the moving truck was very friendly. Also when dropping the truck off at the end of the, the same guy helped us and he was great!Sandra W.
Customer did not leave a comment.Kristen R.
Customer did not leave a comment.Akachia S.
Customer did not leave a comment.Jeremy F.
Addressed my concerns and had me squared away in minutes.Joseph S.
Costumer service was outstanding, very friendly and down to earth.James V.
Just thanksJoaquin O.
I can't recommend a place that is 3rd party and barely able to do much for customers. HOWEVER....your regional office and traffic departments leave MUCH to be desired. One place could take the truck but not the dolly, the next place could take dolly but not the truck. And then, "Traffic" had the audacity to ask me to drive another 7 to 8 miles to a place that would take both pieces of equipment! Following instructions given to me from the Regional Office, and then being asked "a bit TOO firmly" from your traffic dept. to drive way out of my way, is simply a serious problem with your Customer Service, and UHaul's (practice?) for not taking responsibility for customer and equipment short falls. UHaul centers should be accepting ALL equipment to the center listed in the rental agreement, and then redistribute the equipment according to internal guidelines. To ask your customers to do the redistribution of equipment is VERY poor customer service, and turns any "excellent" survey marks to "poor". UHaul's employees in the field who are acquiring the excellent marks by customers don't deserve to have this happen to them, because of "internal" employees who won't or can't do what is required for the job to continue to go smoothly for everyone.Kaye N.
Customer did not leave a comment.Julie H.
Customer did not leave a comment.javier P.
I used 1 gallon of gas and put in 4 gallons of fuel. When I called customer service about this they told me there is nothing they would do. So therefore it made the experience horrible and I wont use you again the location was great but uhaul customers service was horrible.jason B.
How about not switching me pickup locations the day before picking the truck up. I had to pay extra miles because of this.Kirk C.
Simple and convenient. Friendly staff.tamara F.
Wally, the representative at this store, helped me with questions about my online reservation over the phone and was professional and helpful! When I arrived he put me at ease with his friendliness and educated me completely around my 4 hour rental in merely minutes. I was very pleased with my whole uhaul experience! My final bill was emailed quickly after I Departed the storeTodd T.
Customer did not leave a comment.jesus G.
Customer did not leave a comment.jesus G.
Amazing, friendly and quickGuillermo M.
Customer did not leave a comment.Henry A.
Customer did not leave a comment.Lynn H.
The gentleman at the front desk took amazing care of us throughout the rental process!jared C.
Customer did not leave a comment.Aaron P.
Customer did not leave a comment.Jerome A.
Customer did not leave a comment.Guy C.
Have someone who is able to work under stressful situations and or someone who knows what they are doing.annie R.
Customer did not leave a comment.Ivan V.
Manager in duty was very nice and hep is through the process when are reservation was lost. Seemed to genuinely care about what was going on.travis B.
Customer did not leave a comment.Marcos G.
Customer did not leave a comment.Chris S.
The rep who rented me the truck did not come look at it with me like every time before at other locations. There were a few big dents on the front bumper. My biggest issue with the rental though, was that the bed was not cleaned. All it needed was to be swept, but again, the rep did not look at it with me, and I was in a hurry to get going. I felt the truck should have been ready to go or give me a discount for being dirty. I will most likely rent from Uhaul again, but not this location.Rebecca R.
You guys are awesome thank you for helping us outCarol G.
Customer did not leave a comment.Doug D.
Customer did not leave a comment.Doug D.
Customer did not leave a comment.george R.
Customer did not leave a comment.Naresh F.
Send this dealer more equipment. Very convenient location. Better customer service than you corp locations.West Valley needs this serviceSTEPHEN G.
Customer did not leave a comment.Gerald M.
Nothing - I had a very positive experience. Keep up the good work!THOMAS A.
The gentleman that helped me was informative and polite.Jennifer M.
Customer did not leave a comment.DAVID M.
This place offered a wonderful experience and I would recommend that anybody go there. The gentleman that worked behind the desk was kind and friendly and one of the most helpful people I've ever worked with. Thank you guys for all your help during our storage and moving needs. Thank you Rob NortonROBERT N.
Customer did not leave a comment.JUSTIN M.
Had a mechanical issue but I don't feel it was any fault of the location....tony M.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Lauren S.
Customer did not leave a comment.jan H.
No cruise control? No way to lock the back of the truck? Very much NOT a good value. I now know what to look for in a rental. Appreciate how polite all the employees were however.Amy C.
Great service!garn T.