Customer Reviews for The Storage Spot
(U-Haul Neighborhood Dealer)

191 reviews

2514 S 5600 W   West Valley City, UT 84120

(801) 204-9198

Office Hours

  • Monday - Saturday:
    9:30 am - 2 pm / 3 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(801) 204-9198

2514 S 5600 W
West Valley City, UT 84120

Services at this Location:

Office Hours

  • Monday - Saturday:
    9:30 am - 2 pm / 3 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

not easily accessible in regards to signage showing direction to enter, has signs after guessing where the entrance is but really should focus on signage on the street..

GUY H 
Rating:
5.0

Customer did not leave a comment.

Silia V 
Rating:
5.0

Quick, friendly service no issues at all. Would come back for sure

Julie C 
Rating:
5.0

We’ve rented twice from this facility and both times we had exceptional interactions and help by employees! Would highly recommend.

Katelyn K 
Rating:
5.0

Great customer service at drop off!

Shawn H 
Rating:
5.0

Owner was very pleasant and upbeat. When I took the truck back, he adjusted the invoice right away and I was on the way. A very good experience. If I need another Uhaul in the future, I will certainly consider this location.

Gloria B 
Rating:
5.0

Customer did not leave a comment.

Eric G 
Rating:
5.0

Would 100% recommend, Austin was able to get us an appliance dolly that saved our butts moving our washer, dryer, and fridges. Huge thanks to Austin for staying later so we could return the dolly. Great place to rent from.

Brandon M 
Rating:
5.0

Excellent staff interaction. Quick service. Really nice equipment storage/pickup area. Nice parking. Note to customers: Arrive from the north, heading south, when returning trucks and trailers. (You can't turn left into this location from 5600...and u-turns in that area are tough.)

Matt G 
Rating:
3.0

No one was there so I had to unhook it myself and just left it with the other trailers. Not bad but I'm sort of crippled but was able to manage the drop

Tom B 
Rating:
5.0

Greatest customer service and took care of us!!

Angelica L 
Rating:
5.0

Customer did not leave a comment.

Leonard B 
Rating:
5.0

Customer did not leave a comment.

Cody K 
Rating:
5.0

No comment

Tsewang P 
Rating:
2.0

Vehicle not parked in correct spot and I did not receive moving blankets or dolly

Charles C 
Rating:
5.0

Customer did not leave a comment.

Emeline V 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
4.0

Customer did not leave a comment.

Amber E 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N 
Rating:
5.0

The gentleman running the store is amazing. This is the second time I’ve rented a trailer from this location, . Both times he was enthusiastic and seemed excited to be working. I will come back for sure.

Earl S 
Rating:
5.0

Customer did not leave a comment.

Diane S 
Rating:
5.0

Customer did not leave a comment.

SHEILA B 
Rating:
5.0

Customer Service was fantastic! The lady at the office Jessica was really kind and very helpful! Jessica did an awesome job and communication and Customer service!

britnay p 
Rating:
5.0

Customer did not leave a comment.

Megan J 
Rating:
5.0

She was very helpful and very kind thank you

Justin R 
Rating:
5.0

Jessica was fantastic and very friendly. The trailer was not cleaned, but it was only sticks and other debris and not a lot of it, so it was not a big deal. Overall I would still rate 5 stars

Edward M 
Rating:
1.0

I put gas in the truck, but I still being charged on my card for service I have already paid for I would really like this to be fixing credit back to my card please thank you.

Brittany L 
Rating:
5.0

Customer did not leave a comment.

Emi F 
Rating:
5.0

Customer did not leave a comment.

Cameron C 
Rating:
5.0

Great customer service!

Aurelio P 
Rating:
5.0

Customer did not leave a comment.

Chandler P 
Rating:
5.0

Employee was super friendly

Shannon G 
Rating:
5.0

Nothing, everything was perfect💯

Matthew K 
Rating:
4.0

Customer did not leave a comment.

Kenneth R 
Rating:
5.0

Nathing all is perfect

Sara P 
Rating:
5.0

Customer did not leave a comment.

Tommy O 
Rating:
5.0

Austin did an excellent job in checking me in. He took notes on my comments about the truck's condition on pickup.

Mark W 
Rating:
4.0

Great staff and decent vehicles. The only problem is that the location is a little difficult to find as it's tucked behind other buildings and there's no clear signage from the main access road.

Paul B 
Rating:
5.0

Customer did not leave a comment.

Jordan T 
Rating:
5.0

Eze in and out

Jose H 
Rating:
5.0

Customer did not leave a comment.

Sal R 
Rating:
1.0

The vehicle was extremely old had no power stirring. The rate per mile was higher than most with BETTER equipment. We tried to extend our rental but we were unable to because supposedly somebody else was renting it the next day.. So we rented another one from another location there equipment was so much better and on top of that we paid about 35 cents less per mile. I WILL NEVER RECOMMEND THIS LOCATION YOU ARE HORRIBLE!!!!!! Good day!!

Joshua J 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

I think your prices for yours miles (1.29) is really .Especially if the gas is put back in and I t is cleaned up

rhnoda h 
Rating:
5.0

Agent was very helpful and polite. He did a great job getting the trailer hook up to my truck and on my way. I will come here again when I need to rent a trailer.

Andre S 
Rating:
4.0

Customer did not leave a comment.

Lorrin W 
Rating:
5.0

Customer did not leave a comment.

Earl S 
Rating:
5.0

Customer did not leave a comment.

julian f 
Rating:
5.0

The gentleman that assisted us at pick up, was very knowledgeable and friendly. I would like to deal with him every time I use Uhaul.

James M 
Rating:
5.0

Customer did not leave a comment.

Jose V 
Rating:
1.0

Customer did not leave a comment.

Nathaniel C 
Rating:
5.0

Manager at this location was excellent and extremely friendly. Very honest in his dealings with us

Victor P 
Rating:
5.0

Customer did not leave a comment.

Nathan F 
Rating:
5.0

The manager was great and professional..

Frank P 
Rating:
5.0

Customer did not leave a comment.

Fabian L 
Rating:
5.0

Nate was awesome!!! Super helpful and did an awesome job helping us with our storage rental and truck use for the day!! Will definitely recommend using The Storage Spot for anyone wanting to rent a storage unit!! Super easy and flexible. Great job Nate!!

Tyson P 
Rating:
1.0

I had to pay the additional deposit of $100 for using a prepaid debit card which I had no problem with because prior to me confirming the rental I had spoke whomever it was to be insured I would get the deposit back immediately on the trucks return. I returned the truck and met all the requirements needed prior to drop off such as fuel, etc. Needless to say I still have yet to receive my deposit back and they charged my card an additional $100 even though I had turned it in as instructed and under the mileage allocation. So I’m now out what seems to be a total of $200 over the quote I agreed to paying. The $200 is more the original quote of about $150. There’ was zero damage or anything like that on the truck. Definitely will be looking for option the next time I move. Also in speaking with your customer service advisors multiple time trying to get this resolved. Not to mention the last guy I spoke with on phone wasn’t help nor particularly nice.

Skyler J 
Rating:
5.0

Young gentlemen that helped us was extremely friendly and kind.

Frances H 
Rating:
5.0

Customer did not leave a comment.

Timothy D 
Rating:
3.0

Customer did not leave a comment.

Jeremiah B 
Rating:
5.0

Great service

kimberly b 
Rating:
5.0

😆😝😅😂

COLLIE R 
Rating:
5.0

Everything was great! The gentleman at the counter is super helpful and friendly.

jason b 
Rating:
5.0

Everything was real good

jason b 
Rating:
5.0

Excellent customer service. Loved the gentleman helping us. He was kind, down to earth, happy and made us feel very welcome being there. Absolutely thee Best customer service I have had in a very long time. Keep him!

Jennifer S 
Rating:
5.0

Storage Spot staff is great! The company U-Haul is not so great. Sadly. Overpriced.

Mayra C 
Rating:
5.0

After a very long drive I was so thankful for such a pleasant, friendly and smiling young man to great and assist me. Just wonderful 😊 thank you

Denise B 
Rating:
1.0

Check you trucks before you rent them to new people dolly was not use by me and I got charge for it and front desk needs to stop miss-informing people about the trucks ( since we closed at 5pm you can keep the truck till Monday morning no additional charge as longest is back before 8 am we don’t charged you)

Miguel P 
Rating:
5.0

The attendant person was perfect

Douglas T 
Rating:
5.0

Customer did not leave a comment.

Megan H 
Rating:
4.0

This location was great. The attendent was on top of things.

Hiram B 
Rating:
5.0

Customer did not leave a comment.

maria h 
Rating:
5.0

Customer did not leave a comment.

Chaitanya S 
Rating:
4.0

Customer did not leave a comment.

Ty O 
Rating:
5.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

I was a little upset at the fact that I had to go to two locations because the first one didn't have my trailer when I arrived. The no trailer was not the second places fault but when I got there they were having trouble with my reservation and they didn't give me the $50 off that the Uhaul said I would get when the called to tell me the new location of pickup.

Bethany M 
Rating:
5.0

The employee of duty was absolutely wonderful. I feel he genuinely cared about me as a customer. We'll be back to rent through this location when we're ready for the next phase of our move.

Amanda R 
Rating:
5.0

Very receptive. Good price. At $30, insurance to cover all damage to trailer was reasonable, for peace of mind alone. Trailer pulled very well behind late model pickup with small V8. I just wish I were better at backing!

Albert V 
Rating:
3.0

Customer did not leave a comment.

Eduardo F 
Rating:
3.0

The location is a little difficult to find, but the service was very good!

Alessandra D 
Rating:
5.0

Customer did not leave a comment.

garrett c 
Rating:
1.0

Worst. Experience. Ever. Didn’t get the truck I reserved. When I finally got a truck rented it was Out of gas (supposed to have half a tank) even Told me my card was being declined. Check my account and they charged me multiple times. All for different amounts. This was a horrible experience

ANDRE H 
Rating:
5.0

They were perfect!

Brigitte S 
Rating:
2.0

The location itself was very accommodating, and friendly, but we booked a RESERVATION, at a location 8 miles away. U-Haul should not allow reservations, if they are not going to guarantee the reservation at the location requested.

Allyn J 
Rating:
5.0

Very great service 😁

Alejandro C 
Rating:
5.0

Nate, the salesman, was extremely helpful, competent, and friendly! Next time we need a U-Haul we will come to this store again for sure.

LARA C 
Rating:
5.0

Customer did not leave a comment.

Raffin B 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
3.0

Rented a uhaul from ogden ut. It was bullshit and time consuming to have to drive an hour way to pick up the rental!! So mad about this I'm telling everyone one I know to stay away from uhaul

Linda F 
Rating:
3.0

Truck reservation was confirmed. Arrived to pick up truck, had movers scheduled 45 minutes after pickup time, arrived on time, no truck. I had to recommend to change to a smaller truck luckily 20’ truck was there, the clerk called traffic and secured the smaller truck. I feel someone should of called and notified no truck at that location and arranged a different pickup for the size of truck needed.

Jon L 
Rating:
2.0

We had to wait a while to get the trailer. The tires were bald, the bearings were loose, the inside was dirty with grease. It was a nervous drive to our destination. U-haul also changed our original pick-up location to one twice as far and with shorter hours, which made for a very stressful experience.

Jessica W 
Rating:
4.0

Customer did not leave a comment.

Scott I 
Rating:
3.0

Customer did not leave a comment.

Paul U 
Rating:
5.0

Customer did not leave a comment.

Niki W 
Rating:
5.0

Customer did not leave a comment.

Wallace D 
Rating:
5.0

Everything was a great experience for me, just answering the phone calls jaja

Cesar M 
Rating:
5.0

Customer did not leave a comment.

Shari U 
Rating:
5.0

Customer did not leave a comment.

Andrea R 
Rating:
5.0

Best service and a place you will feel welcome. I worked with Nate and he is bar none thee best. We rented a uhaul and also a storage unit which have been such great experiences. This is the place to go for your uhaul and storage needs.

SEINI P 
Rating:
3.0

Customer did not leave a comment.

Abel T 
No reviews have been submitted for this location.

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