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Angel P
Customer Reviews for The Storage Spot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only thing I can think of would be better signage
Tim GActually listen to the customer and consider what is being said rather than just going through the routine of completing tasks and disregarding proper customer service. When I turned the Uhaul in I told the lady that it was around half full when I got it and she said that's alright; but ended up with a bill and not atleast a reasonable portion of my one hundred dollar deposit back. I am very displeased with my recent experience using Uhaul.
Pierce mI asked the lady what time they closed and she said 5 but because they messed up my reservation and delayed me getting my truck by 2 hours she said if I dropped it off after hours they would wave the after hours fee but on my final bill they charged me for after hours drop off and won’t return my calls. They also said the truck had 7/16 of fuel in the tank but before I drove off I checked it and showed the same lady that it was only 5/16 full. She said she would change it to reflect accurately. I drove the truck 40 miles and filled it up after with 4 gallons (10mpg estimate) to bring the fuel gauge back to 5/16. They charged me an additional gas charge of 4 gallons even though I dropped it off with the same amount of gas.
Nicolas GPick up and check out was quick and easy. Unfortunately the employee working that evening must have not been trained correctly to attach open trailer and after driving about half a mile the trailer popped of the hitch and nearly hit other cars as well as my own vehicle. Thankfully I was driving slow and was able to turn into a near by parking lot and put the trailer back on and screw it in properly.
PAULA QOnly issue was the truck almost didn't start and had to be cranked for ~10 sec before it turned over. Other than that, the mobile check-in was a breeze.
Samuela RI reserved my trailer a little more than a month in advance and they didn't have the trailer I needed. They upgraded me to a 6 by 12 rather than the 5 by 8 I reserved. As someone who has never hauled a trailer before I was not comfortable hauling a 6 by 12 trailer. They also switched me other to a different location so I had to drive farther to get my trailer. I thought it through and decided to call back and tell them to either cancel the order or see if I could get something smaller at a different location. They ended up having one at their West Valley location where I ended up picking up the trailer I originally wanted after making several difficult phone calls with minimal guidance or help. Additionally I had to drive 40 minutes out of my way to pick up the trailer when I was promised a trailer closer to my location so I ended up having to use more gas to pick up the trailer. Then as soon as I opened the trailer in the back after they gave it to me I found over 20 blankets all wadded up in the back. I didn't order any blankets and the blankets would have been nice compensation for the difficult transfer process but the fact that there were so many that added a load of unnecessary weight. On top of that they were difficult to move around considering there were so many. Then when I had called back for more service to send in a picture proving that the trailer was in good condition the lady on the phone told me that if I didn't fold up the blankets I would get charged with a $20 fee. I think that's ridiculous because it was given to me in a terrible state and I didn't even order the blankets in the first place. I ended up folding the blankets before returning it but the whole thing just ended up being a frustrating process. (I originally ordered my trailer from the tooele location. Then they transferred me over to the Erda location and then finally West Valley.)
Allie HAlexa made the process very simple & had us on our way quickly.
Sara L100% good customer service.
Edward ATook less than 5 minutes to drop off.
Adalie WI’m still waiting for either a call back to the discount or refund do to the error made. I had already made reservations picked up for Sunday one way but then had to redo another reservation to drive all the way to West valley from where I live in Spanish Fork to drop this trailer off. Was very disappointed esp driving with our heart kiddo around. Would like this be fix pls
Peeniamina AThank you for having a car hauler available for me. The rental was easy, the customer service gal (I don't remember her name) was super nice and got us on the road in no time. Great rates, too!
Janae WFast easy service.
Kevin CWe had kept in good communication with the location there letting them know that we are running a little bit late and the communication was that it was indicated that we should be OK if we are a little bit late in returning the items without adding an additional day. But when we got the bill an additional day was added. It sounds like it’s to the discretion of the manager. The manager was there when we returned it and nothing was said about the additional day even though we had called several times attempted to call several times and even stopped by to let them know where we were at in the process.
David BTruck had very loose steering
Randy NPicked up trailer last minute and was taken care of fast and friendly.
Kevin BThe girl at the front counter was very nice and hospitable! Great service and everything else was good, would give her a 6 stars any day!
Mario HQuick and easy
JC IYour need to check in with the people at the office before sending emails to customers about truck rented. The information I noticed was different from the one the office gave me at the office.
Amos GJust make sure that there is no mad all over the truck and the inside cab is clean over all it was good thank you
Barbara TVery nice and helpful customer service
DEVIN HThe personnel was so nice and helpful.
HUEY BCreo q no le hace falta mejorar,la señora q tienen hay trabajando es muy amable muchas gracias
RICARDO PI had to call for my final bill. That part was frustrating.
SHERRY HThe lady who helped me was very professional and helpful.
Brandon AIt was strange. At first the lady was nice but was acting so strange when we returned the vehicle. I would not go there alone js.
CHERYL JThe office staff was absolutely wonderful to work with. Very friendly, informative, and excellent customer service.
MICHELLE JYour people are ""TOO FUCKING LAZY THERE TO CHECK EQUIPMENT IN"" causing more people frustrations and costs!! WONT DEAL WITH THAT LOCATION AGAI!!
LANCE MSeemed unorganized. Had a personal dog running around, jumping on and licking customers.
MICHAEL SWe were there when they opened. The truck was clean and ready to go. We returned the truck the same day. Customer service was what we expected, and appreciated. Thank you.
Anthony RThe Storage Spot was very helpful since Apple Maps directed me to their rear gate of the storage facility. They had to manually open the gates for us but were very friendly and kind.
JOSEPH BCamile was so nice she started my moving journey out with a smile. Drop off people where awesome. Great customer service the whole way
RONALD OThe owner and staff were very friendly.
Ray RNothing everything was terrific thank you , will come back soon!
KELEKOLIO PNothing that I can think of everything is great including Camille that works there she is kind quick and respectful and very helpful main reason why I go to that location her customer service is above and beyond looking forward to giving this location and Camille my business..10 stars is it were possible
HARRY PReceptionist was very helpful and she went above and beyond to help
WALLY AThey were so helpful and friendly. Thanks.
BYRON BCamille was awesome. Really appreciated her assistance through the whole process.
CODY BEverything went well. The customer service was great. The truck was maintained and worked well for our move.
Douglas TExcellent service and very helpful
ANGEL HThe lady with the puppies is great. (:
Mellany MService was excellent! Although I had attempted to create an online reservation none was found in the system. The receptionist quickly created the rental contract for me and got me on my way without difficulty. Would recommend to anyone!
RICHARD OGot key locked in vehicle and then after calling g the lockout is not part of the insurance and then get told that it will cost 200 for getting someone out to Jimmy the door not happy about this and especially after how we was treated at the pick up location
SHERRI DVery friendly and helpful
DEVIN DCami was amazing, and very helpful. I would definitely use this location again.
LORI PI worked with Alissa (hope name spelled correctly). She was amazing and went out of her way to help me. Because of customer service I will go back and I would recommend this facility.
FREDERICK MReally friendly service
ROGELIO OExcellent costumer service.
ARTURO RNothing everything was absolutely perfect
FRANCIS WThe location was difficult to find.
Annette SKeep doing what you are doing! You guys are hands down phenomenal 💕
ZACHARY Bvery nice i talked to spot manger she listened to my complaint about the truck very good listen and said she was going to put the truck on a repair list
BRADLEY SCustomer service was amazing! Very accommodating and great communication.
ADLAI EThank you, we appreciate you
BOBBI DWe were there during business hours, arriving at about 2:45 pm, but the location was closed for lunch with a sign reading that they would be back by 3:00 pm. However, they were still not there by 3:30 pm, and we needed to leave. I finally got ahold of someone on the 800 number, and they directed me to drop off the keys in a drop box. I did so and left at about 3:45 and never did see anyone at the office.
LYNN WThe pick up location was great. The drop location in Logan was very rude. No office. Someone was sitting in the parking lot part time to receive incoming trailers.
MICHAEL I