Customer Reviews for The Storage Vault
(U-Haul Neighborhood Dealer)

128 reviews

3641 NW Evangeline Trwy   Carencro, LA 70520

(337) 520-0633

Location Hours

  • Mon: 10 am - 4 pm
  • Tue-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(337) 520-0633

3641 NW Evangeline Trwy
Carencro, LA 70520

Services at this Location:

Location Hours

  • Mon: 10 am - 4 pm
  • Tue-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

RUSSELL R. 
Rating:
4.0

.

Geuseppe T. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
3.0

The location was conveniently located but closed when I dropped off the truck. Parking lot was clean. Drop off procedure was easy.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL B. 
Rating:
5.0

Customer did not leave a comment.

CATHRYN C. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Large parking area with easy access. Easy and convenient dropbox.

CLIFFORD D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Harriet F. 
Rating:
5.0

Everything went great and the woman running the place was very nice.

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

DANA B. 
Rating:
3.0

Attendant was very rude. Zero personality and very unfriendly. Took forever for her to finalize everything.

JOHN C. 
Rating:
3.0

More Friendly greeting and make the customer feel that they are the most important subject at the time.

NEAL O. 
Rating:
4.0

The only thing , if a vehicle says no smoking it should be no smoking!!!!! Had a Smoky smell.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Nelson D. 
Rating:
3.0

No U-Haul representatives were there as it was a Sunday. The return App was very helpful and an easy process.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

LESTER D. 
Rating:
5.0

Customer did not leave a comment.

SORAYDA C. 
Rating:
2.0

The mobile app did not work for me at all. There was previous damage to the truck that wasn't noticed by the worker giving the keys to the truck.

Devin G. 
Rating:
5.0

Returned after hours. U-haul sign-in and return on line were very helpful.

CURTIS D. 
Rating:
3.0

manual drop

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
1.0

Customer did not leave a comment.

Stephanie J. 
Rating:
1.0

Not a welcoming person and she refused to accept my uhaul gift certificate. Will not go back here.

GARY L. 
Rating:
4.0

Customer did not leave a comment.

Russell L. 
Rating:
5.0

Customer did not leave a comment.

Tom E. 
Rating:
3.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

SANDRA W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

Customer did not leave a comment.

Wayne T. 
Rating:
3.0

Rented this truck due to a bedroom set I needed picked up due to rain I wasn't able to use my trailer however the truck had a leak somewhere and my furniture still got wet. Would appreciate a credit

Rebecca T. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

I did not get the location near me. I did not get a serviced vehicle. It did not have enough gas to get me to my location.

brian P. 
Rating:
2.0

The receptionist was RUDE not friendly at all

Coleman M. 
Rating:
5.0

Customer did not leave a comment.

Desmond C. 
Rating:
5.0

Fast and friendly, great experience, will absolutely rent here again!

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
Rating:
4.0

Customer did not leave a comment.

Brenda R. 
Rating:
3.0

Truck needs cup holders

Shaun G. 
Rating:
4.0

Customer did not leave a comment.

Kylie R. 
Rating:
3.0

Keep up with the maintenance on the trucks .The one I drove sounded like the transmission was going bad

Lisa J. 
Rating:
1.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Location closed due to impending storm, but after-hours was easy.

MARLA D. 
Rating:
5.0

Trailer was clean and well maintained. The staff was very helpful and made for a quick and easy pickup and return. Will rent froM again!

Craig O. 
Rating:
5.0

Customer did not leave a comment.

Sharaven P. 
Rating:
4.0

The mobile check in was odd but the overall experience was great and simple after calling customer service to walk us threw the steps Worked perfect for the time that we needed and with the situation with the virus So all was a great experience Thank you u-haul

Wade S. 
Rating:
3.0

Personnel should be friendly. This lady didn't want to take the u-haul at this location. This job requires a person that will get up, not just sit down all day. People want their refund and she have them waiting until she gets ready to do her job.

angela P. 
Rating:
3.0

Customer did not leave a comment.

TREASURE ANN B. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel B. 
Rating:
1.0

Teach your workers how to have more respect to customers an not give them what they want to give but give what we want since we're payin for it an plus that fat ass white woman that works there needs to have more respect for people an she got flees in her office An she's very fuckin rude to people her attitude is filthy an she the big white woman/man I don't but she gave me a rusty ass trailer

Tyrone A. 
Rating:
4.0

Customer did not leave a comment.

julie M. 
Rating:
5.0

Customer did not leave a comment.

Hannah F. 
Rating:
5.0

Customer did not leave a comment.

ricky H. 
Rating:
5.0

Nothing..

Kezel A. 
Rating:
3.0

For pick up and drop off I had several issues with the app. I was unable to go during store hours which is why I chose Uhaul because of the app and 24/7 option. With full service, the app would disconnect, delete data, not enable editing, and be unclear whether data (i.e. photos and information) was saved correctly or at all. For lock instructions it stated to return lock behind trash can in front of store, however, walking the entire opened property, there was no dumpster/trash so the lock remained with the vehicle to the drop off location.

Ronny O. 
Rating:
4.0

Keep doing the same thing service was good

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

None

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Chastity J. 
Rating:
3.0

Try have mobile app available for android users. And also the time it takes to finally get on the road after your pick up time is ridiculous. My pick-up was at 8 am- finally drove off the lot at 9:30am.????

Kleint K. 
Rating:
5.0

This lady is very professional, she took care of my return immediately and thanked me for doing business with your company.

Joseph N. 
Rating:
5.0

The place was closed but I did speak with a man on the phone is was very helpful and very professional. The truck was dirty when I picked it up. Had chips and stuff on the seats but overall okay. I cannot fault the storage place as it was not their fault it was the person who last used the truck.

Brandy M. 
Rating:
5.0

Customer did not leave a comment.

RANDY R. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
3.0

The representative was extremely friendly and helpful.

Kaydra E. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
4.0

I did contact this location about stuff left inside of trailer and dirt we had to clean. She told me to throw it away or bring it to her to throw out. I wasn't pleased with that response to say the least.

Angela B. 
Rating:
4.0

The lady except in the U-Haul was very nice and she understood my frustrations about the air condition not working. She told me exactly what to do to file a complaint. She said there was nothing they could do at their office to give me any kind of refund on the truck for the air conditioner not working. She did check out the truck from top to bottom there was no damage on it and she did check out the air conditioner and it was not working!if U-Haul does not take care of this issue and give me some sort of credit for having to drive in 96-degree weather plus humidity I will never rent from U-Haul again!

Monica D. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Adrian T. 
Rating:
5.0

Very good

stacy Y. 
Rating:
1.0

It was not her fault. I was sent to pick up a truck at 3700 ambassador Caffery store and made reservation then had to drive to carencro when I am moving from Eunice to br. Had to put air in truck tire when gauge prompting as soon as I picked up truck and tire was low but lady states it was okay it would be fine. Could not turn air conditioner off but was broken or missing

Noel P. 
Rating:
5.0

Very friendly and helpful

Rosalyn B. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

keith B. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
2.0

Worker didn't cross or twist chains during install onto vehicle which later led to dragging chains that broke during the trip.

Tom B. 
Rating:
2.0

Daisha the office manager is rude and makes you feel like you are wasting her time. The day I received my uhaul confirmation text to call and confirm I was told " well we dont confirm till the afternoon. Now this was around 10 am. After another uhaul location confirming my reservation she called within 10 mins to confirm my reservation. She needs to be trained on customer service. As a training manager in the retail industry I would not allow the way she interacts with customers in any of my stores. No wonder they were only location with available trucks

John T. 
Rating:
3.0

They did not confirm my return earlier, so I was called about the truck return .

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Beverly B. 
Rating:
4.0

I would recommend that the agent walk around the vehicle with the customer, or advise the customer to do so, and then report back any scratches, etc, on the vehicle. There was a significant crack in the windshield that neither I nor the agent at the pickup office made a note of. The Drop Off Agent had to call the Pickup Agent to confirm we were not responsible for that crack. A few emails were sent to me clearing this up. This back and forth communication could have been avoided for everyone if a physical review had been completed. Thanks -

Gayle G. 
Rating:
1.0

Put my dolly i paid for in my truck Talk to your clients respectfully and not rude Maintain there brakes

joshua F. 
Rating:
5.0

Drop off was smooth and easy, even though I dropped it at a different location than I indicated initially.

Austin P. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Clyde B. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Very personable, complete and quick.

Steven B. 
Rating:
5.0

Very courteous and helpful staff. Very pleased with overall experience

Ryan L. 
Rating:
3.0

Customer did not leave a comment.

Brinn B. 
Rating:
3.0

The agent decided to close the facility at noon, when in fact it was supposed to be open until 5:00 PM. I had to call and ask what I needed to do with the trailer.

don N. 
Rating:
1.0

Called in at 8am and asked if I could come pick up the truck a little early, maybe just an hour early. The lady was immediately short and said, "you can pick it up at the time it was reserved. The truck was just dropped off and we have to clean it." I asked how long that takes, and she said, "you can pick it up at the time you reserved it." Terrible service. Then when I arrived, we had 15-20 minutes of paperwork that could have been done earlier.. Then I get in the truck and it's disgusting! Not cleaned. This lady was lazy and rude. So I couldn't pick it up 2 hours earlier when I called in, and got a nasty truck. Won't be using UHaul again.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

Rijan G. 
No reviews have been submitted for this location.

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