Customer Reviews for The Thumb Year Round Garden Supply
(U-Haul Neighborhood Dealer)

Rating:

3.0

The lock was almost impossible to get off of the lockbox. The blankets requested were not included. The app kept freezing and would not allow me to upload the requested videos and other information.

Rating:

5.0

This is 7th email related to this transaction that’s a lot. This isn’t the locations issue but the UHaul’s system. More could have been done in the app instead of emails

Rating:

3.0

Inform person attaching trailers on what is safe for travel and what isn’t

Rating:

5.0

Everything was fine with the location and the staff. I did have problem with the U-Haul app uploading pictures of the trailer. Kept receiving error messages. Don’t think I was ever successful in uploading pictures. I was trying to do this during a nasty snow squall. Would have been nice just to take pictures and upload from memory in the comfort of my vehicle.

Rating:

1.0

8640 is not clearly marked on Apple map (too far in the north according to the map) and the truck parking spot is 50 yards away from the key drop box.

Rating:

1.0

This location charged for gas even though we left the tank at the same level we started.

Rating:

3.0

The truck needed a front end alignment, I rented it on a windy day and it pulled hard to the left making it difficult to handle on the highway loaded and heavy. I drove 51 miles and was charged at 1.19 per mile.for 80 miles. This was an overcharge. When I picked u0 the truck it was on 1/4 of a tank of gas and had 41 miles til E, that was inconvenient to have to fuel up right away. Although this location is close to my home I will not use it in the future because of over charging and poor maintenance. The 15 foot truck I reserved was not available so I had to rent the 20 foot which I did not need and cost me more money in fuel. If this is the new way uhaul conduc5s business I will look elsewhere for rentals.

Rating:

5.0

Owner was super and super helpful