Rental place was closed when we dropped off.
Kelly P
The Thumb Year Round Garden Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, MI 49341
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This review has nothing to do with the location.Where I picked up the unit. The overall experience with renting A U hall. It is fairly cumbersome when done via the app. I'm not illiterate when it comes to using the phone to do these things. The volume of steps required to complete this process was very involved. Pictures had to be taken of everything from my driver's license to the fuel and mileage in the truck. It was very difficult to opt out of the insurance that uhaul provides for a fifteen dollar charge.So I gave up and just paid it. I drove the vehicle less than fifty miles and was charged for eighty one miles. I didn't even use one eighth of a tank of fuel. By the time I finished my trip and turned in the truck.The twenty dollar advertised rental cost me one hundred and forty dollars. I called to dispute the mileage charge and was expecting a call back. I've finally received a call back ten minutes after allotted time for the callback, and was immediately put on hold for ten minutes. Once I did speak to a rep, she was very nice and helpful and told me it would take at least 72 hours for determination to be made. If I would receive any refund on the overages. Again, for someone with experience in doing this process, it would be a little easier. But for a novice, or someone needing more help, this is very difficult to achieve. And the difference in pricing from the advertised cost of the truck to my final bill.Seems a little bit like a bait and switch.
Rick HOnly thing I didn't like about this place was the layout of the business itself parking lot was way too far away from the building.
richard mHonestly, the whole process was really easy. From reserving the trailer online, pickup, and drop-off, everything was smooth and quick. I can't think of a way to improve my experience.
Ben RPerson at counter was more interested in his phone.
Robert R