Customer Reviews for The UPS Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The UPS Store

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derek L. on

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mike D. on

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Ian T. on

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Better signage. I think they’re renovating roof and siding so makes it hard to find.

DAVID S. on

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Deborah Z. on

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We had an excellent experience !! Great location and awesome service !! Thank you :)

joe L. on

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lower your prices

ROBERT G. on

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Joe Anne D. on

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The store manager at this location was excellent!!!

Michelle M. on

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Del H. on

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excellent service great staff

WILLIAM R. on

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Not much The store was really busy but Bill did not make me feel rushed and looked after me

James M. on

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Had to go to 4 diffrent u-haul locations to get a truck witch added extra 10 miles onto my trip

blair B. on

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Great service, super friendly staff, but annual safety inspection was past due 8 months prior to me using the vehicle, tires looked like the tread were drawn on with a sharpie, massive exhaust manifold leak and fumes into the cab, but that’s to be expected in a neglected 8.1L gm, had to add 3 litres of oil and pretty sure the old girl needed a set of tie rod ends, so all in all a normal U haul experience

Ed F. on

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brent P. on

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Very friendly, good service even offered to open up early so I could make an early start.

pierre L. on

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Rose P. on

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I was told by Marnie, Cape Breton Flooring location, "I would have unlimited mileage", which was incorrect according to the personnel at the UPS store. Also, a headlight was burned out on the Driver's side.

Brad M. on

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Truck had 1/4 of a tank of fuel and wasn't made aware that I would not be reimbursed for any extra fuel when returning the vehicle. Representative simply said it is in the contract. This is very unsatisfactory. Your contract protects Uhaul but does nothing to protect the customer. There is absolutely no way for the customer to calculate how much fuel should be in the vehicle to arrive safely at the desired destination. Uhaul vehicles should be filled with gas when picked up by the customer to alleviate any confusion and frustration trying to calculate fuel levels during and at the end of the rental agreement. Would appreciate being reimbursed for the extra 1/4 tank of fuel. $60. to $70. Very dissatisfied with my experience.

wilda D. on

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SARA M. on

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braden M. on

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Robert M. on

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DRIVER P. on

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Location was fine. Truck broke down while in use and a replacement wasn't brought until the next day. The break-down put us behind schedule, but we were not permitted to extend the rental even though we lost time in it.

SUE M. on

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steve M. on

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Nothing. Equipment was clean and very functional

Jim W. on

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Frank B. on

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Ask better questions, those questions are not appropriate. The location was all right. This was the only location that had the truck. The Equipment was CLEAN but a bit beat up which is not the fault of the store. So ask better questions.

Bradley M. on

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I received a phone call to pick up truck in one location ..I then later received an email with a different address I would have liked a phone call explaining why my location changed instead of a confirmation email with just an address ... but brand new truck was great speedy service too great job u haul

Erin M. on

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ron H. on

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steven A. on

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