Local dealers were fabulous (CB Flooring / UPS Store). U-Haul rep on phone was not impressive. We were downgraded from a 26' to a 20' truck. We accepted this although it was a major inconvenience due to the size of our load. When we went to pick up the truck it was not there. No trucks on site at all. We were left to track down another truck, but found another 10 km. away. UPS had (4) 26 footers (our original booking) & (1) 20 footer. Why couldn't the rude U-HAUL logistic guy advise us where we could rent the 26" truck we wanted? He was quick to tell us there were no 26' trucks at CB Flooring, but failed to inform me there were 4 of them at UPS 10 minutes away. We were delayed by 1.5 hours do to the failure to get our truck on time. Why reserve vehicles when you can't guarantee the delivery. Doug Hill
LEON D
The UPS Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sydney, NS B1L1B8
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Customer Reviews
- 4.5 Average Customer Rating
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Very friendly service.
Travis YThe truck was almost new and worked perfectly
ROBERT EI did not actually interact with a staff person at drop off, so I do not know about the staff at this location. The location was safe and clean and well organized exterior.
Andrea MWhen a customer is ordering a 10 foot truck have it ready not a 20 footer when gas is so expensive to move across the country. Cost me 1400 from Sydney to Waterloo. I requested a van at the start more than 1 full month earlier.
KENNETH G