Doors do not seal so dirt blows in and there is no lighting. For the price we still found the storage to be valuable. People who manage it are friendly and helpful.
GLENN R. | Overall Experience
Customer Reviews for The W Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'm a repeat customer dropping off one way rentals. Always easy here.
john A.Kate was extremely helpful and courteous
Andrew J.Office not open. Returning via app was difficult
Cheryl B.Make your rep smile more.
Eric R.Pleasant helpful staff, convenient location
Kevin W.The staff was friendly and helpful with all my questions. She was able to resolve a minor issue that arose with returning the equipment in a quick and helpful manner.
Lynn P.The owner was great! Very friendly!
Mary M.Thanks goes out to Katie who was a great help!
MICHAEL N.Small facility with odd operating hours. When we went to drop off the truck there was a note on the door saying they were out running errands.
Douglas G.Vehicle was dropped off after hours, so I cannot say much about recommendation. Only that the parking lot was dirt and after some recent moisture that there was a lot of mud to wade through.
WILLIAM P.My only issue is the parking area needs gravel . Any rain or snow turns it very muddy and you track that into the truck cab . The tires also sink into mud in the parking area.
Linda B.Katie was super and very accommodating….thank you Katie!!!!
MICHAEL N.Had to turn in the truck via the app since the location has limited hours on Tuesday & Wednesday.
Douglas G.The Uhaul app insists on location identification during check out. Location doesn't work in this location. A bypass would be good.
joseph K.after hours drop off
Jacob S.2nd truck in 2 weeks. Both were well taken care if, clean, and both reps were great to work with and very friendly. Thanks.
Neal S.Kate does an excellent job serving her customers and I wouldn't go anywhere else for my U-Haul rentals. Stan Wolcott
Stan W.Maintain at least one appliance Dolly per location. I selected to have one ready for pickup and there was not one available. This was a setback I wasn't prepared for being 1300 miles from home and needing to move a 600lb safe from a basement
Keith K.Thank you!
NATASHA WREN P.Keep up the good work.
Fred A.Not a thing.
Lj R.Very easy/quick drop-off.
SARAH C.Well run, friendly and professional.
leslie T.I did not speak to anyone at this location
Clayton R.Was at the Uhual location, felt like they should have handled some of the assistance
Heidi Y.Impressed by your ability to handle rental over the phone.
ALBERTLOUIS S.Great job all the way around, no improvement necessary!
Robert A.Good as it gets. Family management...no buck passing. Everyone is there to help
leslie T.Working with Katie was great!
MICHAEL E.Fantastic experience and we recommend Cody WY Uhaul to everyone we met.
Ty P.We stored our trailer there outside for the summer. I wish the facility was going to continue offering this service in 2022.
larry p. | Overall ExperienceInside of the packing area was very dirty. Standing plant soil and sticky floor.
Vincent C.No problems
Anna S.Kate was very helpful
Tom F.The rental return office was closed when I arrived at 3:00 PM to return the truck. Short hours.
JAMES M.They were awesome and very helpful!
Greg D.COVID Cleaning was not done prior Was not given the check in procedures - just given my keys and sent on my way. Windshield was damaged, battery was bad and caused A LOT of issues with my trip including health issues Was forced to accept a larger truck than I wanted - uncomfortable driving the larger vehicle Overall TERRIBLE experience all around.
Shanna B.Had to drive many miles to this location to pickup correct equipment
Robert R.I NEVER RENTED FOR THIS PLACE. FRAUD ACTIVITY AND FRAUD THEFT THE DEPARTMENT WILL BE CONTACTING YOU ABOUT STEALING MY MONEY
Alfrazer H.We didn't get any help unloading the tow dolly.
RUTH B.Transactions were all easy, quick, perfect. Hands down my best U-Haul experience!!
Mia A.Best U-Haul dealer I have ever had the pleasure of doing business with! Cannot say enough good things about her!
Mia T.It was a pleasure working with Katie who was very knowledgeable and friendly
MICHAEL ELSINGER N.Very friendly and customer focused
ELLEN E.Kate was awesome
JEFF B.Have rented trailers from this location on multiple occasions, and also one of their storage units for a period of time. Never had any issues, and service has always been exceptional.
TOM W. | Overall ExperienceThe engine oil level was at the minimum mark on the dipstick when I picked the truck up so I did stop and bought a quart of the required oil and added it. This put the level at the full mark.
Alan A.Everything was ready to go and the person helping us was knowledgeable, professional and helpful. We would be happy to rent a uHaul from her again. Thank you.
GARY B.Hours of operation could use some sprucing
Randy M.Just cannot say enough GOOD things about Kate and how she runs this storage facility. She is so friendly and helpful. This facility has very easy access and convenient off of highway 120 on the way to Meeteetse close to the airport in Cody. I would highly recommend this storage facility to anyone. Thank you Kate for a wonderful experience storing our household goods.
JOHN Y. | Overall ExperienceI never rented this place!!! Don't bother me anymore !!!
ROMAN N. | Overall ExperienceWonderful people! Very helpful and and made things easy.
Michael M. | Overall ExperienceHelped me out having the unit I needed when I needed it !! Specifically, after I totaled my fifth-wheel trailer wiping it all over the interstate. Was able to leave the owners some lumber I couldn't fit into the truck and help them out and they didn't charge me for not COMPLETELY cleaning out my unit !! ;-) ;-) ;-)
Robert Q. | Overall ExperienceGreat convenient location. Friendly owners.
Darlene S. | ReservationSimple and easy.
Timothy A. | ReservationEasy to work with, clean easily accessible storage units
Jeffrey G. | ReservationEasy access, priced reasonably and the owners were great.
John E. | Overall ExperienceNa
Robert S. | ReservationWas very nice and friendly.
Chrystal J. | Reservationi like it
Privacy R. | First ImpressionsI was informed unit was still in use. This took place on sunday and I was unable to find a replacement unit. I was forced to store my belongings over an hour. The employee from uhaul did apologize.
Privacy R. | First ImpressionsFriendly, excellent service
Privacy R. | First ImpressionsProfessional team that went above and beyond for me. As a customer, just make sure you check the size of the unit you are renting.
Privacy R. | First Impressions