Customer Reviews for The W Storage
(U-Haul Neighborhood Dealer)

859 reviews

2631 Hwy 120 S   Cody, WY 82414

(307) 527-1112

Location Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday - Thursday:
    9 am - 12 pm / 1 pm - 2 pm
  • Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    9 am - 12 pm
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(307) 527-1112

2631 Hwy 120 S
Cody, WY 82414

Services at this Location:

Location Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday - Thursday:
    9 am - 12 pm / 1 pm - 2 pm
  • Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    9 am - 12 pm
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Doors do not seal so dirt blows in and there is no lighting. For the price we still found the storage to be valuable. People who manage it are friendly and helpful.

GLENN R.  |  Overall Experience 
Rating:
5.0

I'm a repeat customer dropping off one way rentals. Always easy here.

john A. 
Rating:
5.0

Customer did not leave a comment.

Albert S. 
Rating:
5.0

Kate was extremely helpful and courteous

Andrew J. 
Rating:
3.0

Office not open. Returning via app was difficult

Cheryl B. 
Rating:
4.0

Make your rep smile more.

Eric R. 
Rating:
5.0

Pleasant helpful staff, convenient location

Kevin W. 
Rating:
5.0

The staff was friendly and helpful with all my questions. She was able to resolve a minor issue that arose with returning the equipment in a quick and helpful manner.

Lynn P. 
Rating:
5.0

The owner was great! Very friendly!

Mary M. 
Rating:
5.0

Thanks goes out to Katie who was a great help!

MICHAEL N. 
Rating:
4.0

Customer did not leave a comment.

Douglas G. 
Rating:
4.0

Small facility with odd operating hours. When we went to drop off the truck there was a note on the door saying they were out running errands.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Donna I. 
Rating:
3.0

Vehicle was dropped off after hours, so I cannot say much about recommendation. Only that the parking lot was dirt and after some recent moisture that there was a lot of mud to wade through.

WILLIAM P. 
Rating:
5.0

My only issue is the parking area needs gravel . Any rain or snow turns it very muddy and you track that into the truck cab . The tires also sink into mud in the parking area.

Linda B. 
Rating:
4.0

Customer did not leave a comment.

Dennis N. 
Rating:
5.0

Katie was super and very accommodating….thank you Katie!!!!

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Juli G. 
Rating:
4.0

Had to turn in the truck via the app since the location has limited hours on Tuesday & Wednesday.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

The Uhaul app insists on location identification during check out. Location doesn't work in this location. A bypass would be good.

joseph K. 
Rating:
5.0

Customer did not leave a comment.

Hallie N. 
Rating:
5.0

Customer did not leave a comment.

NATHAN D. 
Rating:
5.0

after hours drop off

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Gayle W. 
Rating:
5.0

Customer did not leave a comment.

Mia A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
5.0

2nd truck in 2 weeks. Both were well taken care if, clean, and both reps were great to work with and very friendly. Thanks.

Neal S. 
Rating:
5.0

Kate does an excellent job serving her customers and I wouldn't go anywhere else for my U-Haul rentals. Stan Wolcott

Stan W. 
Rating:
3.0

Maintain at least one appliance Dolly per location. I selected to have one ready for pickup and there was not one available. This was a setback I wasn't prepared for being 1300 miles from home and needing to move a 600lb safe from a basement

Keith K. 
Rating:
5.0

Thank you!

NATASHA WREN P. 
Rating:
5.0

Customer did not leave a comment.

CAMERON P. 
Rating:
5.0

Customer did not leave a comment.

kate W. 
Rating:
5.0

Keep up the good work.

Fred A. 
Rating:
5.0

Not a thing.

Lj R. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
5.0

Very easy/quick drop-off.

SARAH C. 
Rating:
5.0

Customer did not leave a comment.

Gunnar E. 
Rating:
5.0

Customer did not leave a comment.

Janet K. 
Rating:
5.0

Well run, friendly and professional.

leslie T. 
Rating:
4.0

Customer did not leave a comment.

Will M. 
Rating:
4.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

I did not speak to anyone at this location

Clayton R. 
Rating:
5.0

Customer did not leave a comment.

Gina V. 
Rating:
5.0

Customer did not leave a comment.

Russell D. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

DAVID KEITH E. 
Rating:
5.0

Was at the Uhual location, felt like they should have handled some of the assistance

Heidi Y. 
Rating:
5.0

Impressed by your ability to handle rental over the phone.

ALBERTLOUIS S. 
Rating:
5.0

Great job all the way around, no improvement necessary!

Robert A. 
Rating:
5.0

Good as it gets. Family management...no buck passing. Everyone is there to help

leslie T. 
Rating:
5.0

Customer did not leave a comment.

Earl W. 
Rating:
5.0

Working with Katie was great!

MICHAEL E. 
Rating:
5.0

Fantastic experience and we recommend Cody WY Uhaul to everyone we met.

Ty P. 
Rating:
5.0

We stored our trailer there outside for the summer. I wish the facility was going to continue offering this service in 2022.

larry p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN PATRICK AL M. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

WINSOME LENA MAE E. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
5.0

Inside of the packing area was very dirty. Standing plant soil and sticky floor.

Vincent C. 
Rating:
5.0

No problems

Anna S. 
Rating:
5.0

Kate was very helpful

Tom F. 
Rating:
5.0

Customer did not leave a comment.

Mia T. 
Rating:
3.0

The rental return office was closed when I arrived at 3:00 PM to return the truck. Short hours.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
5.0

They were awesome and very helpful!

Greg D. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
1.0

COVID Cleaning was not done prior Was not given the check in procedures - just given my keys and sent on my way. Windshield was damaged, battery was bad and caused A LOT of issues with my trip including health issues Was forced to accept a larger truck than I wanted - uncomfortable driving the larger vehicle Overall TERRIBLE experience all around.

Shanna B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
1.0

Customer did not leave a comment.

Alyssa W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWWEBSTER J. 
Rating:
4.0

Had to drive many miles to this location to pickup correct equipment

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
1.0

I NEVER RENTED FOR THIS PLACE. FRAUD ACTIVITY AND FRAUD THEFT THE DEPARTMENT WILL BE CONTACTING YOU ABOUT STEALING MY MONEY

Alfrazer H. 
Rating:
2.0

We didn't get any help unloading the tow dolly.

RUTH B. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Transactions were all easy, quick, perfect. Hands down my best U-Haul experience!!

Mia A. 
Rating:
5.0

Best U-Haul dealer I have ever had the pleasure of doing business with! Cannot say enough good things about her!

Mia T. 
Rating:
5.0

It was a pleasure working with Katie who was very knowledgeable and friendly

MICHAEL ELSINGER N. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Andrea T. 
Rating:
5.0

Customer did not leave a comment.

Kent Virgil S. 
Rating:
4.0

Very friendly and customer focused

ELLEN E. 
Rating:
5.0

Kate was awesome

JEFF B. 
Rating:
5.0

Have rented trailers from this location on multiple occasions, and also one of their storage units for a period of time. Never had any issues, and service has always been exceptional.

TOM W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHEAL H. 
Rating:
5.0

The engine oil level was at the minimum mark on the dipstick when I picked the truck up so I did stop and bought a quart of the required oil and added it. This put the level at the full mark.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

jim D. 
Rating:
4.0

Customer did not leave a comment.

Dalena K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Sergio J. 
Rating:
5.0

Everything was ready to go and the person helping us was knowledgeable, professional and helpful. We would be happy to rent a uHaul from her again. Thank you.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
4.0

Hours of operation could use some sprucing

Randy M. 
Rating:
5.0

Just cannot say enough GOOD things about Kate and how she runs this storage facility. She is so friendly and helpful. This facility has very easy access and convenient off of highway 120 on the way to Meeteetse close to the airport in Cody. I would highly recommend this storage facility to anyone. Thank you Kate for a wonderful experience storing our household goods.

JOHN Y.  |  Overall Experience 
Rating:
5.0

I never rented this place!!! Don't bother me anymore !!!

ROMAN N.  |  Overall Experience 
Rating:
5.0

Wonderful people! Very helpful and and made things easy.

Michael M.  |  Overall Experience 
Rating:
5.0

Helped me out having the unit I needed when I needed it !! Specifically, after I totaled my fifth-wheel trailer wiping it all over the interstate. Was able to leave the owners some lumber I couldn't fit into the truck and help them out and they didn't charge me for not COMPLETELY cleaning out my unit !! ;-) ;-) ;-)

Robert Q.  |  Overall Experience 
Rating:
4.0

Great convenient location. Friendly owners.

Darlene S.  |  Reservation 
Rating:
5.0

Simple and easy.

Timothy A.  |  Reservation 
Rating:
5.0

Easy to work with, clean easily accessible storage units

Jeffrey G.  |  Reservation 
Rating:
5.0

Easy access, priced reasonably and the owners were great.

John E.  |  Overall Experience 
Rating:
4.0

Na

Robert S.  |  Reservation 
Rating:
5.0

Was very nice and friendly.

Chrystal J.  |  Reservation 
Rating:
5.0

i like it

Privacy R.  |  First Impressions 
Rating:
1.0

I was informed unit was still in use. This took place on sunday and I was unable to find a replacement unit. I was forced to store my belongings over an hour. The employee from uhaul did apologize.

Privacy R.  |  First Impressions 
Rating:
5.0

Friendly, excellent service

Privacy R.  |  First Impressions 
Rating:
5.0

Professional team that went above and beyond for me. As a customer, just make sure you check the size of the unit you are renting.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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