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DREW J
Customer Reviews for The W Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't know.
ben gGreat statf at the Cody location
Dave DStaff was extremely friendly and very helpful.
John RExcellent, helpful customer service Quick and efficient.
Douglas KI returned my truck through the app and dealt with no one since it was a Sunday and closed
JEFFREY MVery nice trailer to pull for motorcycles
DAVID GVery nice experience. The equipment worked well....which all that I really want. Service was good and efficient.
Stephen VNothing! Owners were very helpful, friendly and accommodating. Highly recommend! I traveled alone and felt very safe and reassured after picking up from them.
BRIA WThe lady who helped me get my rental was absolutely amazing! Fantastic customer service. The trailer I specifically was assigned was pretty dirty. I got a flat tire just one hour into my drive to Idaho. Look like the tire just had some dry rot from sitting all winter possibly.
SAMUEL Rfirst class, would recommend to anyone needing a haul vehicle.
ROGER FThis is the second time dropping off here and service is excellent.
LARRY SThe manager was very helpful to take care of all my needs I really appreciate her!
MARY AThe W Storage facility is easy to access, tidy, and friendly. We kept coming back for more boxes before our move and Kate was helpful every time. I highly recommend this location for all U-haul needs. (Also Cody Uniques is a wonderful antique store, also run by Kate, that I adore.)
BONNIE RKatie went out of her way to make my rental really good!!!!
MIke NNothing
JEFFREY HOverall, it’s super annoying to select locations and times based off of what will work for your move and then have those pick up and drop off locations changed/times changed/ because the website just isn’t up to date enough to show what’s available to begin with.
Laura BEverything was great. They are always kind and accommodating.
Courtney Hthe lady was very friendly and helpful
Curtis aKatie was very good and flexible with her time
MICHAEL NWhy is zero stars not an option? I had a 9am pick up time and arrived at that time to find a note on the door that said they would be back at 9:30 as they had a meeting they "could not miss". This delay resulted in the movers waiting around while on the clock. Midway through the trip the basket strap on the tow dolly became disengaged from the dolly and my vehicle had only one wheel secured. The car being towed was fish-tailing, creating a very hazardous situation. Fortunately, a Uhaul dealer in Buffalo, Wyoming kindly replaced the basket strap. Unfortunately, this delay forced me to pay for a hotel room in Buffalo and spend the night there. Sadly, my plants froze overnight and are all dead--that is approximately a $250 loss. Lastly, the windshield wipers were horrible and there was no wiper fluid in the truck. Visibility was a challenge as trucks passing me were spraying melted snow on the windshield. I had to pull over several times on the interstate to clean the windshield. I had requested to pick up the truck and dolly at another Uhaul dealer in Cody, WY but I was forced to go to this one. Between the tow dolly issue and the visibility issue, I could have died!
Gordon AThe lady at The W Storage is so nice, professional and accommodating. We have dealt with her a lot and just love her!
Janesse VThe size that I reserved was not available, however they gave me the next size at the same rate. The staff was very helpful and attentive.
Althea BKate, is the absolute best!
Rick GWe picked the first location because it was close to the pickup site for our materials. The facility was super clean and the staff friendly and they helped us get on our way quickly. At the drop off it was even better. Fast, efficient and friendly and the location was easy to find.
CYNTHIA STruck could have been washed but other than that it was a great place to rent a truck , friendly , polite , no hassles , went very smoothly. I'm very happy with the way it went.
Richard WNothing I can think of. Everything was great.
larry sGreat customer service
Roger BWhen calling to rent the truck I stated it would be used for towing a 5000 lb camper and asked about tow rating and if it had a 7 pin plug for the trailer lights and brakes. After renting the 15 foot box truck, filling it up with gas .. I discovered that the truck was not equipped with a tow brake controller.. I had to return the truck three hours later because it would not work for my situation Of hauling a camper with electric brakes.. I was not credited for the full tank of gas that I had just put in the truck.. I was still charged for one day of rental. In the future, if customers request to haul any trailer with electric brakes, your vehicles are not capable of doing this because of the lack of a tow brake controller in the truck . In total I lost over $200.
Gregory Cno further remarks
CONRAD TTire was low and the indicator light was on.
Lisa DReally muddy
Matthew DThe counter was inside an antiques business ? Staff was not helpful and never got out of the chair they were sitting in..
JOSEPH ZLocation was closed on the day, so not the most convenient however the staff on the Uhaul contact number were very helpful during this emergency experience. The truck had not been cleaned since the previous trip so it was covered with dead bugs and dirt, however we needed to transport our disabled vehicle and were glad a truck was available when we needed it. We would recommend this location in an emergency.
Paul KThe proprietor of this location returned my phone call about a drop off question even though she was out of town. Drop off was quick, easy and trouble free.
James CGreat place o do business.
Gregory MI rented a furniture dolly but when I picked up the trailer there was no dolly (very disappointing). If I had known this, I would have seen if I could have gotten one in Casper before I left to pick up the trailer in Cody.
Jon UThey were perfect
Pamela MOne tail light did not work, wiring was swapped out but light did not work. I had to use my own lights to prevent this unsafe condition from affecting my vacation schedule. The U-Haul rep tried but as she said she was not a technician. I want an appropriate refund on the transaction, the equipment provided was not safe until I provided my own lights to the vehicle being towed.
TERRENCE TGive credit for turning the vehicle in a whole day early.
RONALD DThe dealer was exceedingly accommodating during our Independence Day celebrations here in Cody and that was much appreciated. Thank you, Karen Jones
Karen JNo comment
randy tReservations people have a severe case of idiocy.
ronald dGreat location, great service--very knowledgeable. Would absolutely use again!
Dan GThey close at 2!
Joe TWell…if your office advertises open until 5:00…on Richmond Toad Williamsburg VA. Don’t leave at 4:45 and sit in your trick (yes we saw you and you saw us…) then post contact numbers in which the voice mail has not been set up… Really crappy way to do business…fortunately we called another number and they sent us to AVE hardware… Your “rep” FAILED… you should do something about it. If you actually care-(?)
David KEasy return!
Jaye WThe folks at The W Storage were great! Couldn’t be happier with the way they do business.
Patrick OKey box is too small for the keys, you really have to push to get them in. Maybe expand that hole so they fit through it properly.
Leah SI have rented multiple times and never had a single issue. She is extremely helpful and pleasant
Helen Ceverything was great. check out/check in was easy and smooth. employees were friendly and courteous.
DAVID BKate was very helpfull thank you
Billy M | Overall ExperienceEverything about this Storage Property is absolutely the BEST. The facility is first class and the owners are on site taking care of every need for the renters. The owner Kate goes above and beyond to make sure every experience is dealt with by providing a professional, knowledgeable, and friendly service for her customers. This place is 100% awesome. Connie Lockwood
Connie L | Overall ExperienceThanks so much
Terry B | Overall ExperienceI asked at least 5 times before I rented about mice, was told, oh no. Well, the evidence of mice infestation was astronomical. Everything, i mean every single thing I had in there was full of mouse droppings. You would have thought it had been years of storage instead of 6 months while i found a house out of state. It was so bad, i had to call the exterminator for my new house as they were hidden inside my belongings and infested my brand new home. It was beyond my worst nightmare storage story. 😫 I regret trusting my belongings would be safe.
LORI T | Overall ExperienceDoors do not seal so dirt blows in and there is no lighting. For the price we still found the storage to be valuable. People who manage it are friendly and helpful.
GLENN R | Overall ExperienceWe stored our trailer there outside for the summer. I wish the facility was going to continue offering this service in 2022.
larry p | Overall ExperienceHave rented trailers from this location on multiple occasions, and also one of their storage units for a period of time. Never had any issues, and service has always been exceptional.
TOM W | Overall ExperienceJust cannot say enough GOOD things about Kate and how she runs this storage facility. She is so friendly and helpful. This facility has very easy access and convenient off of highway 120 on the way to Meeteetse close to the airport in Cody. I would highly recommend this storage facility to anyone. Thank you Kate for a wonderful experience storing our household goods.
JOHN Y | Overall ExperienceI never rented this place!!! Don't bother me anymore !!!
ROMAN N | Overall ExperienceWonderful people! Very helpful and and made things easy.
Michael M | Overall ExperienceHelped me out having the unit I needed when I needed it !! Specifically, after I totaled my fifth-wheel trailer wiping it all over the interstate. Was able to leave the owners some lumber I couldn't fit into the truck and help them out and they didn't charge me for not COMPLETELY cleaning out my unit !! ;-) ;-) ;-)
Robert Q | Overall ExperienceGreat convenient location. Friendly owners.
Darlene S | ReservationSimple and easy.
Timothy A | ReservationEasy to work with, clean easily accessible storage units
Jeffrey G | ReservationEasy access, priced reasonably and the owners were great.
John E | Overall ExperienceNa
Robert S | ReservationWas very nice and friendly.
Chrystal J | Reservationi like it
Privacy R | First ImpressionsI was informed unit was still in use. This took place on sunday and I was unable to find a replacement unit. I was forced to store my belongings over an hour. The employee from uhaul did apologize.
Privacy R | First ImpressionsFriendly, excellent service
Privacy R | First ImpressionsProfessional team that went above and beyond for me. As a customer, just make sure you check the size of the unit you are renting.
Privacy R | First Impressions