Customer Reviews for The W Storage

The last was beyond helpful, very kind, and worked quickly.

On the website it wouldn't let me put my truck in for the towing vehicle.

Great service and location! Good folks!'

Highly recommend, great people to work with! Thanks for making our move easy!

They were closed when we dropped it off at 3:00 pm.

Keep doing the same great service for people at Katie's u-haul at W storage in Cody.

Katie at the u-haul rental was very professional and a pleasure to deal.....Emily from central office called me personally and asked if I could take a 5x8 trailer with me....I did not use the trailer but took it to Michigan and dropped it..... this has been an enjoyable experience with u-haul....thank you very much.

Helped me out having the unit I needed when I needed it !! Specifically, after I totaled my fifth-wheel trailer wiping it all over the interstate. Was able to leave the owners some lumber I couldn't fit into the truck and help them out and they didn't charge me for not COMPLETELY cleaning out my unit !! ;-) ;-) ;-)

The W Storage uhall is excellent.

There is nothing more to add. Kate was absolutely awesome and a great asset to the uhaul team.

They were helpful. I dropped off the trailer after hours.

Katie is incredibly helpful and kind. She has even helped me to figure out how to back up a trailer, although I still find it counter-intuitive and difficult!

The rental agent was unexpectedly accommodating and generous! I will definitely recommend going to this location to reserve, pickup and/or drop off rented equipment.

super easy and friendly

The people here were awesome! I'm horrible with names but the woman who helped me was wonderful. Thank you so much for being so helpful!

My experience at this location was excellent! The manager came out right away and checked my truck in without any delay. She was very friendly, professional, and competent. Thank you for the great service!

Very helpful. Very understanding.

Fast, friendly, convenient. A pleasure to do business with!

We did early pick up. The link did not work. Was unable to determine our location. I called customer support and was on hold for 28 minutes. Finally talked to someone who was unable to help me. Transferred me to someone else. Was on hold for another 15 minutes. Finally hung up as the location was open and able to help us. Had the same trouble trying to use the link for drop off. You need to have a way to just enter the location instead.

Everything worked out perfectly. Everyone was very helpful, Thank you--

Always helpful, friendly and courteous. Thank you.

Running lights did not work

Friendly Kathleen and her staff are more than wonderful. K. has always been cordial and super-helpful on the phone and an easy person to deal with. Most definetely the best U-Haul location in this part of America. But make sure your return is swept and clean as it was picked up. Or else you get to meet her rodeo bulls out back! LOL 5 Stars!! ?????????? Thanks! M returned 7/21/20

Very friendly and helpful

Nothing!! Katie at W Storage is the best UHaul person anywhere. She has always been amazing.

Kate was GREAT!!

Apologize when necessary. An apology goes a long way.

Nothing!

The staff at this location were remarkably kind, warm and friendly. They came highly recommended by a Client of mine and she was certainly right about them. I expected to feel neutral at best about a Uhaul location, but this lady was a quick smart, problem solver and literally improved my moving experience. When I arrived, everyone on site checked on me and made sure I was taken care of and were just pleasant people. If every business owner/staff conducted themselves like that I would leave my house more! :)

Amazing support and the workers are phenomenal.

It was nice that this location was open on Sunday. The owner there was very friendly and available Incase we had any issues.

extremely helpful, and made the rental VERY easy...thank you !!!

The rental agent was friendly, informative and very accommodating. If I need a rental in the future I will return.

Super friendly and very accomodating!

Excellent service, helpful, efficient, knowledgeable.

Service was excellent and as well as attitudes.

I wasn't given a contract packet explaining how much fuel I should use to return to the level I picked it up at, overfilled the tank by $30 and was told that's just how it goes. Frustrated. Also wasn't told that I needed to fill out information before leaving the Uhaul rental location. Overall it was a poor experience picking up. The truck ran great and drop off was fast.

Just dropped off after hours so can't really comment.

Excellent service in Wyoming.

Be sure that online check-in customers documents are "up front" so that when they walk in, the process just speeds along. It's a weird time in the US and I was treated very well.

We have been moving and rented from here several times. Getting the equipment when we needed it has been great. The staff has been extremely helpful in checking out and in any equipment and making sure our move has been smooth.

When the original Uhaul pickup location and time fell through due to lack of equipment inventory, The W Storage came through and the move continued.

Was able to pick the trailer up earlier than I had reserved it. The location makes it easy to get in and out. Owner has always been friendly and helpful.

Great experience from this location. I don't think it could have been any better!

Excellent location, great communication and very well prepared.

Kate, owner, most accommodating!

We arrived Friday to return the truck and there was a sign on the door to call so we did with no answer, we took the truck with us because we were told by the pick up location we could have extra days, we were then charged for extra days. Our vehicles is smashed from ice on the front end and still waiting to be contacted for a claim.

The woman at this place was very helpful

Drop off instructions were a little confusing. I ended up driving back to this location and calling an 800 number when I really didn't need to.

Check equipment before customers go on trips especially across the country.

Katie was very helpful with extra information about the Cody area.......thank you katie

Excellent customer service. They were able to rent me a trailer even though I hadn't made a reservation ahead of time. Also, they were having technical difficulties (probably related to the covid-19 crisis somehow), but they worked it out and I was able to be on my way. Very nice people.

Great convenient location. Friendly owners.

Simple and easy.

Easy to work with, clean easily accessible storage units

Easy access, priced reasonably and the owners were great.

Na

Was very nice and friendly.