Nothing. The person was very helpful and explained everything so well. Cudos to her.
Judi O
The W Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cody, WY 82414
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Customer Reviews
- 4.5 Average Customer Rating
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How U-Haul Reviews WorkGood service, the location isn't super busy since it's a small town, but everything was handled fine.
KATHERINE GI checked "average" for the drop off location rating because I never saw the inside of the office. I don't know if it was "clean and inviting" and the helpfulness was marginal at best. Eventually they were helpful but made it seem as if I was imposing. No one was at the location for either my trailer or my truck drop off, but there was a handwritten sign on the door stating they would "be back on Friday at 9:00 am". I was there about 1:00 pm and they were closed. There was no obvious signage about a key drop location. I called customer service and was told I could check the equipment as returned by using the app. I don't want to use apps, I want to return the equipment to a person so I will know it's been received in good order. I walked around the building to see if I could find someone from another business to see if they knew anything about where the UHaul staff were. As I was walking away in frustration, a lady came out from another business, did not identify herself and I asked if she anything about the UHaul staff. She said she was the staff and I said the sign on the door said they would be open and they are not. I said someone needs to be there when they say they will. She said, "I'm there all the time" Obviously she isn't. She said she had appointments she needed to go to on Thursday and Friday when I was trying to make the return, she noted the equipment was in the lot and marked it returned. I did not receive an email about the returned trailer I made on Thursday until late today (Friday )and I still don't have anything about the returned truck which I returned earlier today (Friday). I understand they are not a busy location and perhaps cannot afford full time staff these days. But if a sign is put up saying when they will be there and they aren't that is very frustrating. When people make arduous 2300+ mile cross country drive in 3 days with a loaded 20' truck with an auto trailer, we're tired, and just want the return to be pleasant and go smoothly with all the necessary close out notifications handled efficiently so we can close the loops and we can focus on settling in. I
KATHERINE GGot to place before 9am nobody was there
Catherine MI had a good experience.
Wayne W