Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
everything was great. check out/check in was easy and smooth. employees were friendly and courteous.
DAVID B
Rating:
5.0
Customer did not leave a comment.
Patricia H
Rating:
3.0
The location did not have the equipment from my rental. Namely a utility dolly. I was offered an appliance dolly that was not in good shape at all. It was bent and would not stay upright unless it was leaning against something. They weren't ready and acted surprised when I arrived for pick up. After using the equipment, I returned it to the same location 12 hours EARLIER than my reservation stated, yet I still got an email stating that I did not return the equipment and the U-Haul Equipment Recovery Department was starting a file on me and additional charges will be made. I do not appreciate this and it had better not occur. Period. I will need to do some research prior to using this place again.
Larry E
Rating:
3.0
Customer did not leave a comment.
Harry H
Rating:
4.0
Customer did not leave a comment.
Lane G
Rating:
5.0
Customer did not leave a comment.
RICK B
Rating:
5.0
Customer did not leave a comment.
Bonnie R
Rating:
5.0
Customer did not leave a comment.
Jerry T
Rating:
5.0
Customer did not leave a comment.
Melody R
Rating:
5.0
Customer did not leave a comment.
Michelle S
Rating:
5.0
Customer did not leave a comment.
Jeffrey B
Rating:
5.0
Customer did not leave a comment.
DEBORAH M
Rating:
5.0
Customer did not leave a comment.
tom b
Rating:
5.0
The truck had terrible brakes and shook so bad that my boxes fell off the shelf and broke some of my belongings. The drive was extremely rough because of the terrible shaking this truck had
Lisa P
Rating:
5.0
NOTHING ALL IS GOOD
Don V
Rating:
5.0
NOTHING IT IS FINE THE WAY IT IS THANKS
Don V
Rating:
5.0
Great location! Easy drop-off process. Thank you!
Sherilyn H
Rating:
5.0
Customer did not leave a comment.
HENRY R
Rating:
5.0
Customer did not leave a comment.
Keith M
Rating:
4.0
Kate was very helpfull thank you
Billy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg T
Rating:
5.0
Customer did not leave a comment.
John V
Rating:
5.0
Customer did not leave a comment.
Ken S
Rating:
3.0
We are just a little disappointed when we paid. We had paid up front when we picked up the unit. But when we delivered the unit we were charged a little over an extra $100 for mileage. But when we got the unit we were promised those extra miles. We were told we had paid in full. And so that was disappointing. It should have been in writing.
Chris S
Rating:
3.0
Customer did not leave a comment.
Michael R
Rating:
5.0
We dropped off using the app and it was very easy. Great experience all around!
Bonnie R
Rating:
5.0
Great place.
Gregory M
Rating:
5.0
Helpful staff, and friendly
joshua w
Rating:
5.0
Nothing. The turn in process was smooth and the staff was friendly and helpful.
Benjamen R
Rating:
5.0
Customer did not leave a comment.
Larry A
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
4.0
Customer did not leave a comment.
Patrick P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack C
Rating:
5.0
Nothing
SCOTT S
Rating:
4.0
Customer did not leave a comment.
Holiday I
Rating:
3.0
Be available at least until 10 pm by phone on any day
CLARISSA W
Rating:
5.0
Staff was wonderful and equipment worked great!
William D
Rating:
5.0
Had A 26' truck and 2 auto transport trailers reserved the day before "traffic" called to verify the pick up location to pick up truck and 1 transport in Cody WY and to pick up the second in Lovell. No problem. The next morning I was calling early and was told that Cody no longer had the AT and I would have to go to Sheridan With don't you have maps? Drive 4hrs each way. I finally found a AT in red lodge but still lost 4 hours.the lady was Brittney and was rude as hell to me. I have another truck and AT reserved for the 10th and hope I DON'T get screwed like the last one
Tim h
Rating:
5.0
This is a one person operation and I happened to drop it at the lunch hour so no one was there. However, there was a phone number to call and was answered right away so it caused no inconvenience. Cody is a small town and this scenario is understandable.
Rodney M
Rating:
5.0
Everything about this Storage Property is absolutely the BEST. The facility is first class and the owners are on site taking care of every need for the renters. The owner Kate goes above and beyond to make sure every experience is dealt with by providing a professional, knowledgeable, and friendly service for her customers. This place is 100% awesome. Connie Lockwood
Connie L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
diana c
Rating:
5.0
Easy drop off location that is close and simple.
Dustin F
Rating:
3.0
Customer did not leave a comment.
Jamie D
Rating:
4.0
Tire pressure was a little low on tires.
Good otherwise.
Zella P
Rating:
5.0
Customer did not leave a comment.
Chris B
Rating:
3.0
Customer did not leave a comment.
BRUCE K
Rating:
5.0
Customer did not leave a comment.
Gregory M
Rating:
5.0
Customer did not leave a comment.
Randel H
Rating:
5.0
Thanks so much
Terry B
|
Overall Experience
Rating:
5.0
Couldn’t be happier.. she was so friendly, and helpful.. everything was so easy. Super pleased.
Kea S
Rating:
3.0
Close to my house!
SHERI S
Rating:
5.0
Customer did not leave a comment.
Jennifer C
Rating:
4.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Have rented from this place before and it’s nothing but professional. Will rent from them again.
Monica B
Rating:
5.0
This uhaul facility is by far the best that I have ever dealt with, therefore I can not provide any suggestions for improvements!
Ron S
Rating:
5.0
Customer did not leave a comment.
Joe B
Rating:
5.0
Customer did not leave a comment.
RICHARD Z
Rating:
5.0
Customer did not leave a comment.
Joni C
Rating:
3.0
rear truck tire was low and leaking, front tires were bald,gas cap was broken and it could not remove it to refuel. roadside service was no help, after being on hold for nearly 20 minute. the trailer was not what I reserved and much harder to load a disabled vehicle onto.
Dean g
Rating:
4.0
Quick, friendly, and polite.
Bill N
Rating:
5.0
This truck needs maintenance on mountain roads. I am an experienced driver. Coming down HWY 14 in the Big Horn mountains was a challenge.
Richard L
Rating:
4.0
A little slow. But all in all great job renting. The return was flawless.
Michael M
Rating:
5.0
Customer did not leave a comment.
Anna J
Rating:
5.0
Great folks, great drop off location.
Steve H
Rating:
5.0
Hours were limited to pick up trailer. The window to get the trailer was only 3 hours which was fine but if I was unable to pick up the trailer in that time frame It would have been a problem
Colleen G
Rating:
5.0
Customer did not leave a comment.
Donnie T
Rating:
3.0
No other choice. No one there even though it was posted as open during those hours.
Anthony C
Rating:
5.0
Kate was super friendly and helpful and made everything easy!
Zane C
Rating:
5.0
Customer did not leave a comment.
Thomas M
Rating:
4.0
Customer did not leave a comment.
TIMOTHY G
Rating:
5.0
They were closed on the day we needed to drop off the trailer; fortunately, we took it back a day early. The folks at The W Storage -in Cody WY- backed the trailer into place, unhooked it, and made everything easy!
KELLY P
Rating:
3.0
Was scheduled to drop off the truck at 0900. Was there at 0850. No one could check in the truck until after 1030. Again, no consideration for my time. Ther was a UHAUL location 3 blocks from my destination. However, UHAUL arranged my drop location in another town, 30 miles away. I tried to get ahold of someone to see about changing locations, but was always put on hold.
Janet C
Rating:
5.0
Customer did not leave a comment.
Rueben W
Rating:
5.0
Customer did not leave a comment.
Carl T
Rating:
5.0
Very easy communication. I’m a local, a single mom with 3 kids. This uhaul location allows me the independence I need to take care of my family. My life is better because of the customer service this location always has.
Leslie Z
Rating:
5.0
Fast service and easy to get to as well as in and out of. Thank you so much.
sarah c
Rating:
5.0
Customer service was excellent.
bILL y
Rating:
5.0
Keep being great! Maybe work a little on the prices though.
Richard H
Rating:
5.0
Customer did not leave a comment.
Angela L
Rating:
5.0
Trailer loaded and pulled like a dream. I had to get the Pueblo West UHaul guy to help me unhitch. This should be easier.
bILL y
Rating:
3.0
Customer did not leave a comment.
Glen A
Rating:
5.0
Customer did not leave a comment.
tom h
Rating:
5.0
Customer did not leave a comment.
jerry h
Rating:
5.0
Easy as could be! Great communication. 100% recommend!
Deb S
Rating:
5.0
Customer did not leave a comment.
Paul G
Rating:
5.0
Very helpful!! Thank you!
Rick C
Rating:
5.0
Good vehicle. Excellent service, but cab floor was covered in mud.
ARTHUR H
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
5.0
Kind! Caring! Helpful!
Kaitlin S
Rating:
5.0
Customer did not leave a comment.
Cheryl B
Rating:
5.0
Customer did not leave a comment.
Cheryl B
Rating:
5.0
Customer did not leave a comment.
Todd F
Rating:
3.0
Customer did not leave a comment.
Mark P
Rating:
4.0
Maybe some less bald tires on the trailer they made me a little nervous
Chris B
Rating:
5.0
Customer did not leave a comment.
JOHN W
Rating:
5.0
Before I took off on Monday morning. I waited to 9:30a to get new wipers but no one showed up. The business said they were open 9-5. fortunately I did not hit much rain and sno. This was a disappointment!
Stephen R
Rating:
5.0
Customer did not leave a comment.
David D
Rating:
4.0
Customer did not leave a comment.
Claudia C
Rating:
5.0
Customer did not leave a comment.
ARTHUR H
Rating:
5.0
Customer did not leave a comment.
Marty D
Rating:
5.0
Customer did not leave a comment.
Marty D
Rating:
5.0
Customer did not leave a comment.
Chris P
Rating:
5.0
I asked at least 5 times before I rented about mice, was told, oh no.
Well, the evidence of mice infestation was astronomical. Everything, i mean every single thing I had in there was full of mouse droppings. You would have thought it had been years of storage instead of 6 months while i found a house out of state.
It was so bad, i had to call the exterminator for my new house as they were hidden inside my belongings and infested my brand new home. It was beyond my worst nightmare storage story. 😫
I regret trusting my belongings would be safe.
LORI T
|
Overall Experience
Rating:
5.0
Doors do not seal so dirt blows in and there is no lighting. For the price we still found the storage to be valuable. People who manage it are friendly and helpful.
GLENN R
|
Overall Experience
Rating:
5.0
We stored our trailer there outside for the summer. I wish the facility was going to continue offering this service in 2022.
larry p
|
Overall Experience
Rating:
5.0
Have rented trailers from this location on multiple occasions, and also one of their storage units for a period of time. Never had any issues, and service has always been exceptional.
TOM W
|
Overall Experience
Rating:
5.0
Just cannot say enough GOOD things about Kate and how she runs this storage facility. She is so friendly and helpful. This facility has very easy access and convenient off of highway 120 on the way to Meeteetse close to the airport in Cody. I would highly recommend this storage facility to anyone. Thank you Kate for a wonderful experience storing our household goods.
JOHN Y
|
Overall Experience
Rating:
5.0
I never rented this place!!! Don't bother me anymore !!!
ROMAN N
|
Overall Experience
Rating:
5.0
Wonderful people! Very helpful and and made things easy.
Michael M
|
Overall Experience
Rating:
5.0
Helped me out having the unit I needed when I needed it !! Specifically, after I totaled my fifth-wheel trailer wiping it all over the interstate. Was able to leave the owners some lumber I couldn't fit into the truck and help them out and they didn't charge me for not COMPLETELY cleaning out my unit !!
;-) ;-) ;-)
Robert Q
|
Overall Experience
Rating:
4.0
Great convenient location. Friendly owners.
Darlene S
|
Reservation
Rating:
5.0
Simple and easy.
Timothy A
|
Reservation
Rating:
5.0
Easy to work with, clean easily accessible storage units
Jeffrey G
|
Reservation
Rating:
5.0
Easy access, priced reasonably and the owners were great.
John E
|
Overall Experience
Rating:
4.0
Na
Robert S
|
Reservation
Rating:
5.0
Was very nice and friendly.
Chrystal J
|
Reservation
Rating:
5.0
i like it
Privacy R
|
First Impressions
Rating:
1.0
I was informed unit was still in use. This took place on sunday and I was unable to find a replacement unit. I was forced to store my belongings over an hour. The employee from uhaul did apologize.
Privacy R
|
First Impressions
Rating:
5.0
Friendly, excellent service
Privacy R
|
First Impressions
Rating:
5.0
Professional team that went above and beyond for me. As a customer, just make sure you check the size of the unit you are renting.