Customer Reviews for The W Storage
(U-Haul Neighborhood Dealer)

809 reviews

2631 Hwy 120 S   Cody, WY 82414

(307) 527-1112

Location Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday - Thursday:
    9 am - 12 pm / 1 pm - 2 pm
  • Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    9 am - 12 pm

Services at this Location:

Contact Us

(307) 527-1112

2631 Hwy 120 S
Cody, WY 82414

Services at this Location:

Location Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday - Thursday:
    9 am - 12 pm / 1 pm - 2 pm
  • Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    9 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

DAVID KEITH E. 
Rating:
5.0

Was at the Uhual location, felt like they should have handled some of the assistance

Heidi Y. 
Rating:
5.0

Impressed by your ability to handle rental over the phone.

ALBERTLOUIS S. 
Rating:
5.0

Great job all the way around, no improvement necessary!

Robert A. 
Rating:
5.0

Good as it gets. Family management...no buck passing. Everyone is there to help

leslie T. 
Rating:
5.0

Customer did not leave a comment.

Earl W. 
Rating:
5.0

Working with Katie was great!

MICHAEL E. 
Rating:
5.0

Fantastic experience and we recommend Cody WY Uhaul to everyone we met.

Ty P. 
Rating:
5.0

We stored our trailer there outside for the summer. I wish the facility was going to continue offering this service in 2022.

larry p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN PATRICK AL M. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

WINSOME LENA MAE E. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
5.0

Inside of the packing area was very dirty. Standing plant soil and sticky floor.

Vincent C. 
Rating:
5.0

No problems

Anna S. 
Rating:
5.0

Kate was very helpful

Tom F. 
Rating:
5.0

Customer did not leave a comment.

Mia T. 
Rating:
3.0

The rental return office was closed when I arrived at 3:00 PM to return the truck. Short hours.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
5.0

They were awesome and very helpful!

Greg D. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
1.0

COVID Cleaning was not done prior Was not given the check in procedures - just given my keys and sent on my way. Windshield was damaged, battery was bad and caused A LOT of issues with my trip including health issues Was forced to accept a larger truck than I wanted - uncomfortable driving the larger vehicle Overall TERRIBLE experience all around.

Shanna B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
1.0

Customer did not leave a comment.

Alyssa W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWWEBSTER J. 
Rating:
4.0

Had to drive many miles to this location to pickup correct equipment

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
1.0

I NEVER RENTED FOR THIS PLACE. FRAUD ACTIVITY AND FRAUD THEFT THE DEPARTMENT WILL BE CONTACTING YOU ABOUT STEALING MY MONEY

Alfrazer H. 
Rating:
2.0

We didn't get any help unloading the tow dolly.

RUTH B. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Transactions were all easy, quick, perfect. Hands down my best U-Haul experience!!

Mia A. 
Rating:
5.0

Best U-Haul dealer I have ever had the pleasure of doing business with! Cannot say enough good things about her!

Mia T. 
Rating:
5.0

It was a pleasure working with Katie who was very knowledgeable and friendly

MICHAEL ELSINGER N. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Andrea T. 
Rating:
5.0

Customer did not leave a comment.

Kent Virgil S. 
Rating:
4.0

Very friendly and customer focused

ELLEN E. 
Rating:
5.0

Kate was awesome

JEFF B. 
Rating:
3.0

Customer did not leave a comment.

MICHEAL H. 
Rating:
5.0

The engine oil level was at the minimum mark on the dipstick when I picked the truck up so I did stop and bought a quart of the required oil and added it. This put the level at the full mark.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

jim D. 
Rating:
4.0

Customer did not leave a comment.

Dalena K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Sergio J. 
Rating:
5.0

Everything was ready to go and the person helping us was knowledgeable, professional and helpful. We would be happy to rent a uHaul from her again. Thank you.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
4.0

Hours of operation could use some sprucing

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Kate was amazing and incredibly helpful during the rental process. She answered my questions and quickly provided a positive service.

lea W. 
Rating:
4.0

Customer did not leave a comment.

Lewis S. 
Rating:
5.0

Great service, great people. I will definitely be returning.

Larry B. 
Rating:
5.0

Our experience was great! Kate, was helpful, knowledgeable and very friendly. We would use them again for sure!

Mariana H. 
Rating:
5.0

Customer did not leave a comment.

Tim F. 
Rating:
5.0

Customer did not leave a comment.

Tracy W. 
Rating:
5.0

Nothing really, It went well.

LAWRENCE P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TED A. 
Rating:
5.0

During this very busy moving season we had the best truck rental ever from the W Storage in Cody Wyoming !

Randall B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

RICK B. 
Rating:
5.0

Easy delivery

Jacque N. 
Rating:
2.0

I was not given a receipt to keep in the truck, the person did not do an inspection of the truck before I left with it. The 2nd UHaul location where I picked up a tow dolly told me I had to have a receipt in truck in case I was pulled over so I had to go online and print it. Luckily I still had computer access. The truck had a blowout half way in the trip, then 2 more tires had to be replaced later in the trip on the same day. This was a 2,375 mile trip!!! I would expect it to be inspected to be roadworthy for such a trip since you know my beginning and ending destination. I don't know if there is a 2nd for here for the tow dolly, but both tires had to be replaced 1445 miles into the trip. The bad tires caused us to have to drive so slow because the vehicle being towed was bouncing like a basketball behind us and yanking the truck and making the truck bounce badly!!! It could have cost us our lives. It did cost us extra time, fuel, missed days work, and extra elder care for our 89 year old father. No one from corporate has returned my call as I was told they would.

Susan A. 
Rating:
5.0

My only complaint is that I had to go to Cody to pick up the truck.

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Kory Ray A. 
Rating:
5.0

They do a great job. Very helpful and really nice people!

larry S. 
Rating:
5.0

The owners were very helpful after my car wreck and helped me get the right equipment size.

Bryna B. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Katie is awesome! She's super helpful and knowledgeable. We were able to quickly get a trailer and boxes to help our daughter move. Katie pulled out a broom and cleaned and tidied our trailer before we pulled away. Her grounds and facility are nice, clean, and very professional. Her attention to detail and service is awesome!

Carisa Jayne F. 
Rating:
5.0

Customer did not leave a comment.

sherri J. 
Rating:
5.0

Out of the 3 or 4 U-Haul locations we have here, I refuse to use any other than The W Storage. This lady is friendly, helpful, and accommodating no matter the time or situation. She is amazing!!

Kristina Pauline N. 
Rating:
4.0

Customer did not leave a comment.

CLINTON M. 
Rating:
1.0

Uhaul itself screwed this reservation and experience up for us so badly. W storage didn't do anything wrong... but they couldn't fix Uhaul's mistake for us either. We won't be using uhaul for anything in the future at all.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
4.0

Customer did not leave a comment.

Julie Eilene F. 
Rating:
5.0

Nothing. Very easy return. Rep was very friendly and knowledgeable. In an out was extremely quick.

Richard M. 
Rating:
5.0

Very friendly and accommodating staff.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

NICOLE K. 
Rating:
5.0

I had to drive 90 miles to get this truck. If I wouldn't have called to check on equipment, I would not have had it at all. No one notified me that a truck was not going to be available in Billings.

Lynn L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Friendly

Paul P. 
Rating:
5.0

The strap ratchet was broken

Art F. 
Rating:
5.0

Good customer service.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

LINDA A. 
Rating:
5.0

The check in website could use some work it kept locking down at the required photo and would not allow self check in

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

There were 2 packing blankets missing from the bag mounted on the wall.

JOSHUA Y. 
Rating:
5.0

Customer did not leave a comment.

ronald P. 
Rating:
5.0

We forgot a folder in the cab and Kate sent a text to let us know. She put it in her office until we could come and pick it up. She was great and made dropping off the truck very easy.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Ken K. 
Rating:
5.0

Customer did not leave a comment.

PATRICK EDWARD M. 
Rating:
5.0

The truck and trailer were ready and waiting when we arrived and we had help loading the car. Ending up leaving ahead of schedule!

Carey H. 
Rating:
5.0

It was not really clean in cab ,

Ron H. 
Rating:
5.0

Customer did not leave a comment.

Deanna L. 
Rating:
1.0

The guy had no idea what he was doing. It took 45 min to pick up the car trailer and it had already been checked in online. He used the drivers card saying it hadn't been paid for when my card was on the account. It was horrible.

Crystal T. 
Rating:
2.0

More friendly customer service for questions upon pick up and actually being open when stated that they will be for drop off as the online drop off was not working for us.

Skyler V. 
Rating:
5.0

Very clean and friendly. Loved our experience!

Dave C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top