Customer did not leave a comment.JAMES L.
Customer Reviews for The W Storage
(U-Haul Neighborhood Dealer)
Cody, WY 82414
Services at this Location:
- Monday - Tuesday:
9 am - 12 pm / 1 pm - 5 pm
- Wednesday - Thursday:
9 am - 12 pm / 1 pm - 2 pm
9 am - 12 pm / 1 pm - 5 pm
8 am - 12 pm
9 am - 12 pm
Special Operating Hours
- 10/28/2021: Closed
- 10/31/2021 - 11/1/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.WINSOME LENA MAE E.
Customer did not leave a comment.Tammy K.
Inside of the packing area was very dirty. Standing plant soil and sticky floor.Vincent C.
No problemsAnna S.
Kate was very helpfulTom F.
Customer did not leave a comment.Mia T.
The rental return office was closed when I arrived at 3:00 PM to return the truck. Short hours.JAMES M.
Customer did not leave a comment.Sandra K.
They were awesome and very helpful!Greg D.
Customer did not leave a comment.BARRY B.
COVID Cleaning was not done prior Was not given the check in procedures - just given my keys and sent on my way. Windshield was damaged, battery was bad and caused A LOT of issues with my trip including health issues Was forced to accept a larger truck than I wanted - uncomfortable driving the larger vehicle Overall TERRIBLE experience all around.Shanna B.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.Alyssa W.
Customer did not leave a comment.MATTHEWWEBSTER J.
Had to drive many miles to this location to pickup correct equipmentRobert R.
Customer did not leave a comment.Paul G.
I NEVER RENTED FOR THIS PLACE. FRAUD ACTIVITY AND FRAUD THEFT THE DEPARTMENT WILL BE CONTACTING YOU ABOUT STEALING MY MONEYAlfrazer H.
We didn't get any help unloading the tow dolly.RUTH B.
Customer did not leave a comment.Troy S.
Transactions were all easy, quick, perfect. Hands down my best U-Haul experience!!Mia A.
Best U-Haul dealer I have ever had the pleasure of doing business with! Cannot say enough good things about her!Mia T.
It was a pleasure working with Katie who was very knowledgeable and friendlyMICHAEL ELSINGER N.
Customer did not leave a comment.Justin C.
Customer did not leave a comment.David F.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.John A.
Customer did not leave a comment.Andrea T.
Customer did not leave a comment.Kent Virgil S.
Very friendly and customer focusedELLEN E.
Kate was awesomeJEFF B.
Have rented trailers from this location on multiple occasions, and also one of their storage units for a period of time. Never had any issues, and service has always been exceptional.TOM W. | Overall Experience
Customer did not leave a comment.MICHEAL H.
The engine oil level was at the minimum mark on the dipstick when I picked the truck up so I did stop and bought a quart of the required oil and added it. This put the level at the full mark.Alan A.
Customer did not leave a comment.jim D.
Customer did not leave a comment.Dalena K.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.Sergio J.
Everything was ready to go and the person helping us was knowledgeable, professional and helpful. We would be happy to rent a uHaul from her again. Thank you.GARY B.
Customer did not leave a comment.Diane H.
Hours of operation could use some sprucingRandy M.
Customer did not leave a comment.Donald E.
Kate was amazing and incredibly helpful during the rental process. She answered my questions and quickly provided a positive service.lea W.
Customer did not leave a comment.Lewis S.
Great service, great people. I will definitely be returning.Larry B.
Our experience was great! Kate, was helpful, knowledgeable and very friendly. We would use them again for sure!Mariana H.
Customer did not leave a comment.Tim F.
Customer did not leave a comment.Tracy W.
Nothing really, It went well.LAWRENCE P.
Customer did not leave a comment.WILLIAM TED A.
During this very busy moving season we had the best truck rental ever from the W Storage in Cody Wyoming !Randall B.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.RICK B.
Easy deliveryJacque N.
I was not given a receipt to keep in the truck, the person did not do an inspection of the truck before I left with it. The 2nd UHaul location where I picked up a tow dolly told me I had to have a receipt in truck in case I was pulled over so I had to go online and print it. Luckily I still had computer access. The truck had a blowout half way in the trip, then 2 more tires had to be replaced later in the trip on the same day. This was a 2,375 mile trip!!! I would expect it to be inspected to be roadworthy for such a trip since you know my beginning and ending destination. I don't know if there is a 2nd for here for the tow dolly, but both tires had to be replaced 1445 miles into the trip. The bad tires caused us to have to drive so slow because the vehicle being towed was bouncing like a basketball behind us and yanking the truck and making the truck bounce badly!!! It could have cost us our lives. It did cost us extra time, fuel, missed days work, and extra elder care for our 89 year old father. No one from corporate has returned my call as I was told they would.Susan A.
My only complaint is that I had to go to Cody to pick up the truck.Ben S.
Customer did not leave a comment.Kory Ray A.
They do a great job. Very helpful and really nice people!larry S.
The owners were very helpful after my car wreck and helped me get the right equipment size.Bryna B.
Customer did not leave a comment.Patrick G.
Katie is awesome! She's super helpful and knowledgeable. We were able to quickly get a trailer and boxes to help our daughter move. Katie pulled out a broom and cleaned and tidied our trailer before we pulled away. Her grounds and facility are nice, clean, and very professional. Her attention to detail and service is awesome!Carisa Jayne F.
Customer did not leave a comment.sherri J.
Out of the 3 or 4 U-Haul locations we have here, I refuse to use any other than The W Storage. This lady is friendly, helpful, and accommodating no matter the time or situation. She is amazing!!Kristina Pauline N.
Just cannot say enough GOOD things about Kate and how she runs this storage facility. She is so friendly and helpful. This facility has very easy access and convenient off of highway 120 on the way to Meeteetse close to the airport in Cody. I would highly recommend this storage facility to anyone. Thank you Kate for a wonderful experience storing our household goods.JOHN Y. | Overall Experience
Customer did not leave a comment.CLINTON M.
Uhaul itself screwed this reservation and experience up for us so badly. W storage didn't do anything wrong... but they couldn't fix Uhaul's mistake for us either. We won't be using uhaul for anything in the future at all.Tyler M.
Customer did not leave a comment.PATRICIA H.
Customer did not leave a comment.Julie Eilene F.
Nothing. Very easy return. Rep was very friendly and knowledgeable. In an out was extremely quick.Richard M.
Very friendly and accommodating staff.KEVIN W.
Customer did not leave a comment.David P.
Customer did not leave a comment.NICOLE K.
I had to drive 90 miles to get this truck. If I wouldn't have called to check on equipment, I would not have had it at all. No one notified me that a truck was not going to be available in Billings.Lynn L.
Customer did not leave a comment.ROBERT M.
The strap ratchet was brokenArt F.
Good customer service.RYAN W.
Customer did not leave a comment.LINDA A.
The check in website could use some work it kept locking down at the required photo and would not allow self check inTim L.
Customer did not leave a comment.Richard S.
There were 2 packing blankets missing from the bag mounted on the wall.JOSHUA Y.
Customer did not leave a comment.ronald P.
We forgot a folder in the cab and Kate sent a text to let us know. She put it in her office until we could come and pick it up. She was great and made dropping off the truck very easy.JOSEPH B.
Customer did not leave a comment.Ken K.
Customer did not leave a comment.PATRICK EDWARD M.
The truck and trailer were ready and waiting when we arrived and we had help loading the car. Ending up leaving ahead of schedule!Carey H.
It was not really clean in cab ,Ron H.
Customer did not leave a comment.Deanna L.
The guy had no idea what he was doing. It took 45 min to pick up the car trailer and it had already been checked in online. He used the drivers card saying it hadn't been paid for when my card was on the account. It was horrible.Crystal T.
More friendly customer service for questions upon pick up and actually being open when stated that they will be for drop off as the online drop off was not working for us.Skyler V.
Very clean and friendly. Loved our experience!Dave C.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.HARLAN RAY M.
Renting the trailer was easy and pleasant. Would rent from this location again.special O.
Customer did not leave a comment.BENJAMIN EDWARD P.
I never rented this place!!! Don't bother me anymore !!!ROMAN N. | Overall Experience
Customer did not leave a comment.Tom D.
Customer did not leave a comment.SEAN D.
Customer did not leave a comment.SEAN D.
Customer did not leave a comment.Brian S.
Wonderful people! Very helpful and and made things easy.Michael M. | Overall Experience
Truck was filthy inside and out. Padlock on the back door was broken, and steering column made a creaking noise. Office is dirty and smells like pet dander and urine. Office hours are limited and people aren't always there during posted hours.Dennis K.
Kate was very helpful and answered all my questions. This was the first time I rented a u-haul and will rent from them again this summer.Monica B.
Customer did not leave a comment.Kristina R.