Customer Reviews for The Way Petro LLC
(U-Haul Neighborhood Dealer)

Rating:

4.0

Very easy to pick up & return. Friendly people.

Rating:

1.0

U-haul truck was dirty. Engine sounded like it’s going to break down. The staff charged me insurance coverage without letting me know. I dropped off the key in the box at the night but they charged me an extra day. The fuel adjustment is not correct. I had horrible experience with this location.

Rating:

1.0

Truck was filthy and poorly maintained - passenger seatbelt didn’t work, dash light said “service airbag” there was no odometer so I could verify mileage - worst U-Haul experience I’ve ever had

Rating:

1.0

Extremely slow and lacked the knowledge necessary to process my reservation in a timely manner. Additionally, be careful to understand that if you sign up for a window of time, you will be charged for an additional rental period if you go over. While I am OK with that policy, the item to note is that they are do NOT give you credit for the time spent dealing with the rep who cannot process your reservation in a timely manner. I lost 25 mins because they did not know what they were doing even after I completed the online check in process. When I returned it 19 mins past the 2 PM deadline, I was charged for an additional rental period and therefore did NOT get the 4 hours I originally paid for. When I explained the situation and requested a refund they refused to engage.

Rating:

2.0

I requested to rent from a location closest my to my house. That location did not have trucks the size I needed and was referred to a second location. I asked to have the truck delivered to the location I intended to rent from but was told that is not an option. I was told I would have to rent from another location that was twice as far from my original request. I drive past two other uhaul location in my way to the one I was referred to.

Rating:

1.0

Truck stinks and dirty

Rating:

1.0

It was too expensive

Rating:

3.0

Go to a different location.

Rating:

3.0

Need lights at the location and vehicle is very cold when went to pick up. Arrange some lights and direction to pick up. Keep a sign with steps and directions. Thanks.

Rating:

5.0

The gentleman that helped me was great and smooth experience

Rating:

5.0

The truck was great. Clean and ran so well. Easy to drive and very well maintained. The man who was running the U-Haul and gas station was exceptional. Beey good at multitasking and still being efficient.

Rating:

2.0

The check engine light was on. Truck was clean. The biggest problem was that they changed my return location twice for an in town rental.

Rating:

5.0

Very prompt and helpful.

Rating:

1.0

The equipment was great. I did have some concerns: - When I made a reservation, I booked 4 hours from 1PM. After that the location changed the reservation to 3 hours without telling me, I noticed via automated email from U-haul. I called U-haul customer service, and changed back to 4n hours. - Then I visited the office, they told me that my reservation was 3 hours. I told them that I had 4 hours. They said the just bring back within 4 hours. I had a big suspicion about the location at that point. - After I returned the vehicle, they sent me a final receipt. The cost was much more than I anticipated. I am not sure if they charged something extra.

Rating:

4.0

At check-in I discovered that I had mistakenly made my reservation for pm instead of am. The clerk offered me an alternative vehicle without hassle and canceled my original reservation.

Rating:

3.0

So this might reflect poorly in the location venue which it is not but the vehicle was left in a pretty poor state. The guys had to sweep the back out as it was leaves and garden debris. The cab has not been cleaned for aged and there were dog pellets in the cab and the weed vape cartridge was left in the dash. Also the dolly and the hand cart was just left loose in the back so I had to stop and secure it.

Rating:

5.0

I wasn’t told when I dropped off the truck that I would be getting charged for gas, when I had just filled up to the line that I left at originally. Please refund me this amount

Rating:

5.0

It was the first time I had seen a u haul at a mini mart but rental and pickup was fast and easy. The gas station next door made the return a snap.

Rating:

2.0

Self check in and out was most difficult - did not function properly at check in.. Attendant dialect was very difficult to comprehend.

Rating:

1.0

+don't charge people for services they decline (safemove) +don't try to charge people two rental periods for a 7 hour 55 minute rental +don't try to charge people for not returning blankets when your staff didn't count them upon pickup +don't email receipts to customers phone that is so small it can't be read, and can't be zoomed +don't rig your website so the receipt can't be opened from PC (connection error, from two different PC's)

Rating:

5.0

The representative at the Shell gas station was nice and professional

Rating:

5.0

Really kind employeez

Rating:

5.0

Really appreciated getting an almost-new, clean truck. After a glitch with U-haul changing my pick-up location to one very far away, they were able to move me instead to this one, which was right near where I was loading the truck. The clerk was polite, friendly, and helpful.

Rating:

3.0

It was a new truck. Much appreciated. Thx.

Rating:

4.0

Very convenient. Easy check-in. Very nice owners of the gas station...and, yet, it's a bit jarring to pick up a U-Haul at a random gas station to drive across the country. In the end, everything was great - i just want to be honest about what was going through my mind as I picked up the U-Haul for a very long trip.

Rating:

2.0

The persons helping us said maybe 2 things to us. The truck was FILTHY! The amount of dirt inside and the dead bugs on the windshield were u believable. I don’t feel I should’ve had to clean the car before using it. Very very disappointing. I am also not happy that I was told my place of reservation did not have any available and yet I passed 2 U Haul lots to get to this gas station. Not a great way to handle customers. :(

Rating:

3.0

This is strictly a mobile pick up and drop off location at a gas station. No customer service and it's not called the Way Petro any more. Or it's not searchable through Google. You'll have to search the street address.

Rating:

1.0

The truck was old, smelled horrible, and extremely dirty.

Rating:

3.0

Truck was very wet on the inside floor which made our boxes wet and some of the contents

Rating:

3.0

have truck available at destination picked

Rating:

1.0

The van has really strong garbage dump smell

Rating:

5.0

We rented our uhaul in mid February. Pickup was simple and the equipment was very new and in great shape

Rating:

1.0

Van was very dirty inside and out. It smelled so bad. Almost like human waste. Thank the stars I only needed it for a couple hours. I could not imagine having to drive that thing over any significant distance.

Rating:

5.0

The van smelled like someone smoked a billion packs of cigarettes. The cargo space was absolutely filthy. Throw the fucking thing away. Never coming here and will recommend others to go elsewhere.

Rating:

5.0

I was charged $30 more dollars than my expected cost.

Rating:

2.0

There is an actual U-Haul location a few blocks up the road I would recommend going to rather than the gas station one that didnt seem to be very experienced renting out uhauls.

Rating:

5.0

I was sad to see this location had low stars when I was looking to rent. The location gave great customer service and I would rent from here again. Thank you!!

Rating:

3.0

Nothing wrong with it

Rating:

2.0

The booking made it seem like this would be contactless pick up, however I had to go into a gas station to pick up the keys. This took more than 15 minutes which cut into my rental time. Additionally there was trash left in the vehicle by the last renter. Lastly, upon return, the website indicated that I would need to take pictures of the van and answer some questions. But when I proceeded to the next step online it just told me to drop off the keys and left no where for me to upload pictures. I am worried that if there is no way for me to submit pictures of the vans conditions after my return, then I can be held liable for any damage that happened after I returned the keys. Since there is no way to prove that it did not happen during my rental. I found that extremely frustrating.

Rating:

3.0

Van indicated need for air in two tires, and an oil change. Left rear turn signal didn’t work. The app would not let me check in the van. The overall check in and check out process at dealers needs improvement, as does the app.

Rating:

1.0

Not charge people for an extra day of truck rental & insurance when the vehicle was dropped off earlier than the due date.

Rating:

1.0

The U-Haul truck is not safe to drive because the break is mal-functioned. The roadside assistance team couldn't get it fixed. The customer service couldn't get a replacement truck for me. I had to leave with empty handed after 2 hours of my life has been wasted there.

Rating:

5.0

The gentleman that helped me and I sorry I forgot his name was very polite, very patient and was all alone when he took my two trucks it can’t thank him enough

Rating:

5.0

The person who help me Bill was just excellent. I can’t say more about his patients. Also, the gentleman took the car back at the one petrol station also was excellent customer service even though he was the only one at the desk I will definitely use U-Haul again.

Rating:

1.0

The light that indicates low tire pressure left rear tire when I started the engine. I asked the renter what I should do. He said he didn’t know and pointed me to a place to put in air. I asked for help. He didn’t care. I took it to a different UHaul dealer. They filled the tire. It was 20 lb low! He was the worst! You’ll lose customers with this guy.

Rating:

1.0

Upon arriving, the worker had checked in someone else under my reservation. I began receiving texts and emails verifying mileage and amount in gas take before arriving to location. When I spoke with the man at the store he said that it was a mistake that he checked in someone else under my reservation. I had to make another reservation and still he had to call U-Haul to get another truck. Time was wasted and it was a bit frustrating that it took about 30 minutes to even get a truck. Definitely would be going to a different location next time I decide to rent a truck.

Rating:

1.0

They should not try to slap fraudulent charges to their customers.

Rating:

1.0

The whole experience started off poorly when my reservation for a 10 foot truck was relocated to a different location than i had hoped to reserve. I received a call the night before my reservation date, informing me the truck i ordered was not available at the location i requested and they needed to change it. This gas station i was supposed to pick up the truck at was being attended by a man named George. He was a very unhelpful employee and made the whole experience an absolute nightmare. He wasted my time, letting me think he had no access to the truck keys when he had them the whole time. Making the pickup process take over an hour. Calling and getting disconnected from assistance because phone service is terrible in this location. When I finally picked up the vehicle, it was on a quarter tank of gas. Later to find out the tank had been tampered with and gas had been stolen. Roadside assistance was needed to fix the hole that was drilled into the gas tank. We drove on the highway with gas pouring out of the bottom of the vehicle. My parents following us noticed the large amount of gas falling onto the highway. Lastly the gas station did not have the dolly and other moving equipment I paid for. I was not able to use those items, which would have been VERY helpful in the moving process. I'm a pretty understanding person and I get it when things happen, but in all honesty the man working at the gas station on Military Road in Federal Way Washington, George, does not have a clue on how to handle your customers. He's incredibly rude and untrained. He made an already stressful experience 10 times worse than it should have been. I hope nobody ever has to experience this unpleasant man again while using the uhaul service.