Extremely slow and lacked the knowledge necessary to process my reservation in a timely manner. Additionally, be careful to understand that if you sign up for a window of time, you will be charged for an additional rental period if you go over. While I am OK with that policy, the item to note is that they are do NOT give you credit for the time spent dealing with the rep who cannot process your reservation in a timely manner. I lost 25 mins because they did not know what they were doing even after I completed the online check in process. When I returned it 19 mins past the 2 PM deadline, I was charged for an additional rental period and therefore did NOT get the 4 hours I originally paid for. When I explained the situation and requested a refund they refused to engage.
DAMON F
The Way Petro LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kenmore, WA 98028
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Customer Reviews
- 3.5 Average Customer Rating
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I requested to rent from a location closest my to my house. That location did not have trucks the size I needed and was referred to a second location. I asked to have the truck delivered to the location I intended to rent from but was told that is not an option. I was told I would have to rent from another location that was twice as far from my original request. I drive past two other uhaul location in my way to the one I was referred to.
SARA OTruck stinks and dirty
UMAR TIt was too expensive
ERIK AGo to a different location.
TYLER B