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Louis D
Customer Reviews for The Wood Shed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always friendly, helpful, and kind.
Alicia DDuring my trip both of the trailer tires exploded while driving. The left side first followed by the right side 100 miles later. Road service support was reassuring and helpful with the longest wait for service to be 45 minutes. The follow up from the roadside service people was excellent. It would have been much better if after the first blow out that the service team just replace both tires instead of only replacing the failed tire. Considering that most tires are installed at the same time it would stand to reason that tires would have similar life expectancy. Having both tires replaced at the same time would give customers peace of mind after stress caused by one blow out.
Richard CI prefer to use this location because with over 30 years of experience with uhaul they have the best customer service. They treat me like family.
Laisselila OAlways a simple process.
Nika WGreat customer service
NEERAJ AThere was no dollies for us, even though w we requested them.
Jordan OVery friendly and helpful staff when i picked up the trailer. I dont know who is responsible to ensure tires are good but the passenger side tire blew on the trailer 10 minutes from the location.
Kevin GDropped off after hours. Did not see inside or meet any personnel.
Joseph TN/a
JOHN HI paid for a furniture dolly, however the equipment I paid for was not included and I was still charged for the equipment and I was told that it was going to be taken off the bill.
Joshua KKenny was amazing and through with the truck as well as the other materials we rented. I’d definitely come here again!
Michelle HKenny is the best.
John HWas not clean inside cab
Pete CThe charges were not explained to me when I paid for the equipment, and I believe I was grossly overcharged. I was charged for nearly 100 miles more than the actual mileage or mileage calculated by Google maps.
ROBERT MFriendly fast service
Christian MGreat place and people been going there for years.
Kevin OThe staff here is very friendly and helpful. I’m going to be renting from them again.
SEAN A5 stars!
CHERYL PThis location was great. Uhaul as a company overall was terrible. They changed my pickup location without telling me. I was stranded someone without a truck to pickup. Had to take an uber 20 minutes to the different location. Kenny at the wood shed was great.
Zachariah GKenny and the crew at The Wood Shed... are #1. Excellent experience every time.
ERIC AThank you!
CURTIS PThey waited for me to pick up. He went out of his way to make sure I was happy. Not sure the owner, but he was great and very informative.
TAYLOR JGreat drop-off experience. The gentleman at the office was polite, professional, and very helpful. The process was quick and easy, and I appreciated that they offer convenient after-hours drop-off if needed. Overall, a smooth and hassle-free return experience.
Joseph LGreat place have rented there for years and always excellent customer service and support.
KEVIN OExcellent customer service!!
JAMES DLocation is closed on Mondays, which was not clearly indicated when making a reservation. This made dropping off equipment difficult.
RICHARD CKenny and his team did a GREAT job and made the rental process smooth and easy!
TIMOTHY MI have rented from U-Haul many times, but this was by far the worst experience I’ve ever had. The mileage on the odometer did NOT match what was listed on the contract at pickup. The fuel tank was also not truly full — it was barely touching the “F” line. When I returned the truck, I refueled it to the exact same position as when I received it, yet I was still charged for 2 extra gallons and additional miles. This feels dishonest and extremely unprofessional. Customers should not have to double-check basic things like mileage accuracy and fuel level just to avoid being overcharged. Very disappointed. I will not return to this location and will be filing a formal complaint.
Kevin VGreat job Uhaul
GEORGE PAwesome experience...really nice people. Very helpful!
DAGNY RThe team was excellent, easy to do busy with
Christina DGreat customer service!
Megan UGood folks and helpful.
KEITH MI've rented uhaul equipment from other locations in the Brandon area previously . I have been to this location twice and they are all very pleasant and professional . I will only go back to this location . Thank you
JAMES EFriendly and helpful staff. It was a great experience.
JOSHUA DAlways friendly and great service
Michael Hvery helpful even backed up my truck to make it easier for me.
arthur bStaff professional, truck was clean and a nice ride, and easy location👍👍
aileen mThe stall at both sites were extremely personable and professional. It was a pleasure working out my rental and return.
JAMES DService was better than great the two individuals that i did business with were beyond professionals I do recommend them very highly thanks to both
ISRAEL VI was supposed to pick up my truck at a specific location but wasn’t able to self check-in because I agreed to tow an empty trailer and that location was closed on Saturdays. I then had to go to an alternative location for pick up. Then, I was supposed to drop off my truck and trailer at the Chelsea location in Manhattan but the day before returning I was told that it wasn’t allowed so I had to deliver it in Brooklyn (they should have thought of that before offering me to tow a trailer to that location). I agreed to tow a trailer from point A to point B (my pick up and drop off locations) for a determined compensation and U-Haul got both the pick up and drop off locations wrong. I had to go to alternative locations on both ends with the extra costs, time and hassle. The customer service person was extremely arrogant and unwilling to help, basically I was told that I had to deal with it and that I was already being compensated. All these things happened during a weekend where the customer is driving +1,000 miles in 2 days and the last thing they want is to have to deal with mistakes made by U-Haul. I will definitely never use U-Haul again after this terrible experience.
Francisco PThe only bad thing about this place is that when you return your rental make sure that they do the paperwork of return because if you don’t do it you will see that they put in late time on return.
WILFREDO RAwesome!!!
TIMOTHY BExcellent on site staff.
THEODORE PBoth Rachel and Jeff were extremely helpful. They made the process very easy, not only checking out the trailer but returning it as well.
JAMES R