Customer Reviews for Think Outside The Box

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Think Outside The Box

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Neil C.
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Nothing really! The franchise I rented from was excellent and gave me all of the help I needed. Thanks very much.

Eugene B.
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Great service

Ken M.
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Moving blankets should come with the rental of truck

Brettt L.
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I made a reservation at the location next to my house and when I got there they wouldn’t give me a 10 feet truck. Said he had to keep it for another customer even though he was looking at my reservation. I had to drive to the next town to get my reservation and it cost me an extra $60 in mileage. Uhaul employees at Kenmount road in St. John’s are the most ignorant customer representative I’ve dealt with. This is the second consecutive terrible experience with them. Great customer service provide by your Torbay representative though. It’s just too bad it cost me money for the company’s mistakes

David B.
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No issues at all. Good experience using this location.

EDWARD W.
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Everything was great

Hayley M.
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Online makes you think you can pick up outside hours but you cannot other than that it was fine

gerald R.
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It took along time to do the paperwork. Your computer program needs to be simplified.

Barbara P.
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Raymond White was very helpful and professional, don't change anything.

wayne C.
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when a person books a truck two months in advance. the booking should be honoured. in my case i got a call from uhaul three days before my reservation and i was told that the 26 ft truck i booked was not available and i could only get a twenty ft. truck at a much farther location. i was not impressed. only because i was in contact with the person at think outside the box he helped me out by calling me a day before and letting me know he had a truck come back early. he saved the day for me, but i am not impressed with u haul. I am also a repeat customer i rent a 26 ft truck at least twice a year for the last twenty years.

MARK G.
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Did not have the size uHaul I reserved

brook D.
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Owner was best kind.

Geoffrey C.
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Great service and fast , best in the business

CORY M.
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Customer did not leave a comment.

Adam W.
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Great experience! Super friendly, thoroughly went over the terms & conditions, and a quick'n'easy setup to get on the road.

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Customer did not leave a comment.

Lana M.
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They go so, so far above and beyond to help! Really made the experience easy and painless. Thanks so much!

George W.
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Customer did not leave a comment.

EUGENE P.
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Customer did not leave a comment.

bert L.
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Better traind staff

WAYNE B.
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Having the ability to over-ride specific payments the customer does not want. Ie: cargo trailer protection ins. I did not want to purchase because my vehicle and credit card Ins covers this. The vendor could not over-ride this option therefore it took a Long time to complete the transaction!

Chris B.
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My experience was very disappointing and not with the pick up or drop off locations They were fine. My frustration which is great as i seldom do reviews but this time I have to let you know that In Newfoundland Canada you should not be offering one way option as its a nightmare. I was needing a truck and vehicle trailer to relocate an employee from St Johns NL to Charlottetown PEI. I booked over a month in advance to pick up the equipment at your main location in St Johns NL where we also rent 5 lockers as well as office space so we are a solid customer of yours. Needless to say it meant nothing. I had to do a two hour trip to go get the truck and the trailer was 3 hours one way in the other direction which was impossible. In speaking to the St Johns dealer they offered no help and are well know for not ever letting equipment be used for one ways and certainly not out of province. The truck was flawless but I am now having to pay close to $1000.00 to have an auto hauler transport my employees vehicle. Save everyone the hassle and aggravation and stop offering one way services out of NL cause its a joke.If someone wants to discuss further or needs further info please call me at 902-430-7844. Thank you

Michael G.
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make sure your distributors don't lie to their customers

Ralph B.
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Customer did not leave a comment.

Edward W.
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Ted and Ray were great. There was alot of issues with the system. We had trouble with using the debit cards , credit card was changed when cash was paid , but the customer service was beyond excellent , good thing you have workers with lots of patience .

James M.
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great service, thank you

wayne C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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