Customer Reviews for Third Coast Napa
(U-Haul Neighborhood Dealer)

838 reviews

2119 N US Hwy 281   Marble Falls, TX 78654

(830) 637-7473

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 637-7473

2119 N US Hwy 281
Marble Falls, TX 78654

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The customer service was terrible. The representative was very rude and when I confirmed that it would be okay for my son to tow the trailer after the rental agreement was completed, he made it sound like i should have told him in advance and was very put out by that and having to get his information. If he would have asked, I would have told him. I'm guessing he was just having a bad day, but that doesn't seem good for business.

RICHARD H. 
Rating:
4.0

Susan is a good U-Haul representative knows what she's doing

LEROY R. 
Rating:
1.0

The people in the building where rude ad disrespectful

BRADLEY THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Alexandra S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL L. 
Rating:
5.0

Customer did not leave a comment.

RUSSELTODD M. 
Rating:
5.0

Clarity on how to drop off vehicle on Sunday.

Jerry F. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

I can't think of any improvements but overall excellent customer service! -a happy customer!

Ana G. 
Rating:
5.0

Very friendly and helpful.

Keith W. 
Rating:
5.0

Remind them to use the app for after hours returns.

NAVIA A. 
Rating:
2.0

filthy vehicles and i asked if they would wash and they said they don't wash them. i asked if they sanitize them and they said no but did give me alcohol to do it myself. terrible

eric R. 
Rating:
4.0

I don't have anything else to compare it to but everything went well

Charles L. 
Rating:
3.0

Customer did not leave a comment.

RICHARD R. 
Rating:
4.0

Customer did not leave a comment.

JEREMY C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
4.0

Customer did not leave a comment.

FRASER C. 
Rating:
2.0

I was charged for being several hours late for the return. Since the location was closed, there were no planned rental for the truck until at least the next day. Also, I brought the trailer at the request of Uhaul to help with needed trailers in the area and was charged a late fee for that too. I could understand being charged fees if Uhaul missed out on a sale, but that obviously was not the case here. I have had two rentals with Uhaul in the past several months and schduled a third for Saturday. However, I may need to look at my options. Also, there are potholes in the driveway that you could lose a car in. I recommend that those be fixed.

RICHARD H. 
Rating:
5.0

Bryan was very helpful and professional, great personality, would definitely use again

Delessia R. 
Rating:
5.0

Customer did not leave a comment.

SAMMY L. 
Rating:
1.0

The guy we turned the keys into was unfriendly and dismissive. He said just lay the keys on the counter no greeting nothing. I tried to tell him something was still wrong with the truck and he would not even look up at me just said ok thanks and kept on looking at the screen.

JAMES S. 
Rating:
1.0

Way to expensive, outrageous pricing they told me it would only be a little over 700$ total then charged me almost 1,200$ . They told me I would get some back on my Card and they took more . Will never go back to uhaul again it would have been cheaper to hire a moving company and have them do it all.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

The lady that helped me was outstanding!

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

VERA B. 
Rating:
5.0

Great customer service at both locations. A clearly marked drop box in Abilene would have been nice for the key.

Stuart W. 
Rating:
1.0

This is the second time I've rented from here and both times the people were very rude and not helpful. I won't rent from here again.

Craig W. 
Rating:
4.0

The trailer was filled with leaves but worked well for our needs

MARK P. 
Rating:
4.0

Customer did not leave a comment.

BILLY N. 
Rating:
5.0

Customer did not leave a comment.

THERESA H. 
Rating:
5.0

Very quick in and out.

JACK M. 
Rating:
3.0

Customer did not leave a comment.

ALLAN H. 
Rating:
2.0

Did the online check in and truck share to get the truck. Truck share assigned me a broken down truck and the vehicle was not ready for me when I arrived.

REAGAN G. 
Rating:
5.0

Very helpful and friendly

Robin S. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Woman working the desk was very helpful and ensured everything was correct and safe.

James D. 
Rating:
5.0

No fault of the renting facility, however the u-haul computer system failed a couple of times and slowed the process down.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Everything went very smooth, no complaints. Staff was very helpful and nice. Will recommend in the future!!

Randy R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Very helpful and so easy to get it and out Thank you!

JILL F. 
Rating:
5.0

Customer did not leave a comment.

Aubrey W. 
Rating:
1.0

I rented an open trailer, 6'x10', to move a riding lawn mower. The dimensions listed on the web site indicated that the mover would fit. What the web sit did not display is that the rear entrance into the trailer is not as wide as the inside of the trailer. I drove 50 miles to pick up the mower and could not afford the time to take the trailer back and hope for a larger one. Fortunately, the retailer had a trailer for rent that worked. I had to unhitch the Uhaul, hook up the other trailer, deliver the mower, bring the trailer back to the retailer, reattach the Uhaul and take it back to the rental site. A complete waste of money and time that could have been avoided but for the lack of accurate information.

Danny S. 
Rating:
4.0

A little bit of a wait even though I had checked in online.

Jason F. 
Rating:
3.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

BARRY LYNN P. 
Rating:
4.0

Customer did not leave a comment.

Prisca G. 
Rating:
1.0

When I hooked up trailer, lights did not work, the person there said they were working it must be my truck. I tested my light outlet and all fuses, they were all good. I found a short in trailer wires. Was told they could not repair and that they would refund me. I needed trailer that day and they had no others. They gave me parts so I could make repairs myself. Which is what I did.

HOWARD C. 
Rating:
4.0

The truck smelled of cigarettes. There was a burn hole in the seat.

BRIAN GARBER J. 
Rating:
4.0

No recommendations, staff was friendly, knowledgeable.

Andres G. 
Rating:
5.0

Customer did not leave a comment.

DAWN W. 
Rating:
5.0

Don't EVER cancel a rental without contacting the customer over the phone first. According to the attendant, that was done to my reservation because the expected truck had not been returned to the location as expected. I am glad another one showed up and I was back as U-Haul fan, client, and supporter.

veronica R. 
Rating:
3.0

We had a medical emergency during our move. We called to see about extending the rental for another day because we really had no other choice due to the emergency. The representative at the store was somewhat rude about it even though I was apologetic about it and explained that it was a situation I had no control over.

Rachel F. 
Rating:
5.0

Todd went above and beyond to get me in a truck to accomplish my move. He also helped me with another rental and even chased me halfway down the street when he'd noticed I'd left my personal hand truck in the back of the truck. I highly recommend Todd to any and all in the Hill Country for all your moving equipment needs.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Sharon V. 
Rating:
5.0

Customer did not leave a comment.

DAVID Y. 
Rating:
5.0

No improvement necessary at this location.

ROGER S. 
Rating:
5.0

Zach was excellent to work with. I was in and out very quickly.

CARL M. 
Rating:
5.0

The truck had 126,000 miles on it and the front end seem wore out and the truck hasn't been washed in so time

Danny D. 
Rating:
5.0

Thanks for making the trailer available as requested. It is nice to have a place to rent what you need close by.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

Brice M. 
Rating:
5.0

Customer did not leave a comment.

GUY WESLEY W. 
Rating:
5.0

Very efficient operation and great people.

Aubrey W. 
Rating:
1.0

Original person we picked up from was great and helpful. They didn't have the dolly we needed so gave us an appliance dolly and it didn't work very well. They also forgot to put it in the trailer and we had to go back the next morning. The man working the desk the next day was the most rude person I've never encountered in my life.

JESSICA F. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
1.0

Arrived from out of town to pick up truck, when I got there, the man said he had no trucks available for me and didn't know when he would get one in. He told me I would have to look around and try to find a truck at another location. He was not helpful nor did he ever try to contact me to let me know there would not be any trucks available.

JANICE C. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JOE F. 
Rating:
3.0

The back of the truck was fine, but the cab was disgusting--not only did not have COVID-level cleaning, there were crumbs, stains, it was gross. I used half a package of lysol wipes to make it habitable to drive.

MELANIE M. 
Rating:
3.0

Customer did not leave a comment.

Joel E. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

jeff L. 
Rating:
5.0

good customer service and equipment did its job.

STEPHEN B. 
Rating:
2.0

I Called to Check the Availability of a Truck and I Don't know the Gentleman's Name But Very unprofessional and Rude He Was A Asshole With A Smart Mouth Shouldn't be a u Haul Representative the Lady that was there when I Got there was Very nice! I Wont b going back to Tgat Location and wouldn't recommend it

ALBERT T. 
Rating:
4.0

It was hard to find using the address on the website. Maybe a sign out front could be helpful. But if you know where it's at (behind the Napa) then it's fine.

Jonathan M. 
Rating:
3.0

Manager at Napa Auto parts was rude and very unfriendly when I returned the rental truck. Needs a course on customer service.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Leonard B. 
Rating:
1.0

Terrible overcharge policy for additional time needed. On hold for an hour with absolutely no consideration given. Never use UHaul

steven P. 
Rating:
5.0

So very helpful. Good equipment, good service, great people!

BILLY H. 
Rating:
3.0

They were kinda rude, in a joking way which I normally get but I was moving because i lost my fiancé and and couldn't afford to stay where I was so I had to break the lease, pay a huge penalty and I lost someone. So It wasn't the right time.

Ryan P. 
Rating:
1.0

We had to drive over an hour to pick up our truck and the AT was at a different location. After loosing 4 hours in the process of finding the equipment, with movers waiting, we finally got everything home and loaded. 25miles from our starting destination, the Auto Transport brakes caught fire, and the tire exploded in my face. We then lost another 4 hours locating a replacement and getting the vehicle switched over. The whole ordeal was handled poorly. I was contacted by someone from Uhaul and was basically blown off. No discounted rate. No Guarantee. Just a “I'm sorry. I will never recommend or use Uhaul again.

Andrew G. 
Rating:
2.0

I rented a trailer for 5 days, asked for 10 moving blankets. I was told because I was renting for 5 days I would need to pay an extra $45 for the blanket rental. Seriously??? Then I was told that if I didn't fold the blankets upon return I would be charged an extra $10. The counter person was rude on top of that. So no the experience was NOT enjoyable and I felt I was being taken advantage of by them and if this is really U-Hauls policies then by U-Haul as well.

John S. 
Rating:
5.0

The woman who helped me went way out of her way to do so. Very much appreciated!

JEANA B. 
Rating:
5.0

I never rented a uhaul from you please stop emailing

DARRELL C. 
Rating:
5.0

Susan very helpful

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
5.0

I was very happy that this location was very helpful in my time of stress. They waited for me past closing time and I wasn't able to rent that day, but went back the next day to rent and was remembered AND I had lost my driver's license in the parking lot and got it back the second day! The guy was a little bit funny/sarcastic but was so very helpful and I was grateful!!!

FRANCES P. 
Rating:
5.0

Nice people. Quick and ready for me to pick up the truck. This was a good experience.

James C. 
Rating:
4.0

I booked my rental for a Burnet pick up and didn't find out until I went to pick it up that you changed it to Marble Falls. I think you should notify customers when there is a change like that.

John R. 
Rating:
5.0

First time renting a Uhaul. It was a very easy process and everyone was nice. Clean truck. Overall a good experience.

ERIC M. 
Rating:
4.0

Customer did not leave a comment.

RONALD C. 
Rating:
2.0

I never requested or used furniture blankets and instead of removing the blankets the personel left them in the truck and then charged me! Very annoying!

AMANDA C. 
Rating:
5.0

Customer did not leave a comment.

CHARLYNN MULKEY W. 
Rating:
5.0

Dropped off after hours. Easy return with no issues.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

DENISE T. 
No reviews have been submitted for this location.

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