Customer Reviews for Third Coast Napa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Third Coast Napa

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

JIM B. on

Rating:

Customer did not leave a comment.

TOM E. on

Rating:

Customer did not leave a comment.

Tricia F. on

Rating:

These people are awesome.

Al P. on

Rating:

professional and customer friendly

JUAN R. on

Rating:

The armrest area of the truck was filthy, it had spilled coffee all over the place, I had to clean it myself before starting my trip I reserved a 20ft truck 2 weeks prior and when picked up the truck I was given a 26ft truck. My email from UHaul stated that I had a 20ft truck reserved. I had to drive a half empty truck cross country and spend more money in gas. When calling the location to request some kind of refund I was met with a rude employee who could not care less about my problem, he hung up on me.

Jeremy R. on

Rating:

Nothing can be done to improve at this time. It was an easy and great experience!

Deborah D. on

Rating:

Love these people!!!

Charles P. on

Rating:

Customer did not leave a comment.

Rebecca B. on

Rating:

Wasn't the location fault but the UHaul connection. I lost almost 2 hrs waiting to be able to rent equipment. Also, drivers side wiper blade was bad. I know this because I had to drive in the pouring rain at night for over 2 hrs. It was a safety hazard. Also, truck had a coolant problem. It did not overheat thou.

Jayne W. on

Rating:

Not a thing

ANDREW B. on

Rating:

Customer did not leave a comment.

ANDREW B. on

Rating:

Customer did not leave a comment.

KENNETH C. on

Rating:

Customer did not leave a comment.

John W. on

Rating:

Customer did not leave a comment.

Timothy M. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

I arrived at 7am and they told me they didn’t open until 9am. The other guy was nice and checked me in. Seemed like they really don’t want uhaul customers. I had the same feeling last time I rented from uhaul and returned to this location.

RAYMOND W. on

Rating:

Customer did not leave a comment.

Rob S. on

Rating:

Don’t use that location

Taylor D. on

Rating:

I was routed 45 min out of my way to the drop off location a day after I picked up the trailer. I will not be using U haul in the future due to how my business was handled.

Steven K. on

Rating:

Customer did not leave a comment.

Kyle R. on

Rating:

Susan is always excellent.

Maggie V. on

Rating:

This location was fantastic, however, once I got to my new home with my loaded truck, my moving help that was arranged through your website did not show up. When I finally reached the company, they said the website booked the wrong day. Even tho it was confirmed twice prior to the move. We had a to find another company last-minute to unload our truck. It was inconvenient and expensive. When I called uhaul for a refund on the moving help portion, the women was unfriendly and said “go to their website”. I could not find said website. So I haul owes me $130.

Mickey S. on

Rating:

Customer did not leave a comment.

DERRECK W. on

Rating:

Customer did not leave a comment.

Michael W. on

Rating:

Easy and quick!

Joe H. on

Rating:

Customer did not leave a comment.

tom P. on

Rating:

Customer did not leave a comment.

SHARRON F. on

Rating:

Customer did not leave a comment.

JERRY M. on

Rating:

Customer did not leave a comment.

Johnny H. on

Rating:

I told the personnel at the Napa store about the front end on said vehicle not being in good shape ! I am a professional driver with a class a drivers incense with experience in all types of motor vehicles , and mechanical failures . The back of the truck being swept out was more important than hearing about the front end problems !! I assumed that u-haul being a major corporation that someone needed to know the said vehicle needs the front end rebuilt ! I did not mind sweeping the truck out at all , that’s not what this is about , people just don’t listen to what you have to tell them . I would think this being a Napa parts store that they would at least be interested enough to ask questions about said vehicle with over a hundred thousand miles on it !

Carla F. on

Rating:

Customer did not leave a comment.