Truck was ready, idling, warmed up when I arrived.
Jon M.
Customer Reviews for Thirty Pines Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented truck for 19 miles. Returned when business was closed. Charged for gas $11.00. I returned with video proof of gas gage starting and ending point. Also receipt for gas purchased. The manager understood and contacted headquarters while I stood there. Was told I would get a refund. No refund posted to my account . Its been a month.
Robert T.No one was present at the time of pick-up. Also the app would not allow me to self check out the trailer I had booked. I called the location 3 times on different days and no one ever answered. Not even a U-Haul voicemail. The line would go dead after 5 rings. Very poor.
jared C.The young woman at the 30 Pines location in Concord NH was very knowledgeable and helpful. However, the young woman in Concord NH seemed to be a bit inflexible and gave me incorrect information. I have used UHAUL many times in the past and can will continue in the future. Thank you for your assistance in my mini arduous moves.
DENISE B.Staff was very friendly and helpful. I would give 10 stars if I could. Best experience with uHaul so far.
Andrew S.Had to drop off rental after hours due to holiday. Called staff to explain situation and they were responsive and helpful. Had to wait for most of the day to recieve receipt for mileage and fuel use. Was also charged for a broken reverse light was broken when picking up vehicle. Staff at location was unable to help with situation. Waiting to contact corporate about situation
jordan S.Charged for fuel even though tank was at the same level as when picked up. Tried to call numerous times to resolve and phone was never answered, over the course of several hours. Charged extra for mileage even though we were asked to change our drop-off location to a further location. Our first bad experience with U-Haul, unfortunately.
Bridget B.We rented a truck from the Fisherville Road, Concord NH location for several days. We picked it up there and we were returning back to them. The person we dealt with was very nice and gave us an extra day to return it which happened to be on a Sunday when they are closed. On Saturday we received a voice mail saying it was due back that afternoon. On Sunday we received two more calls stating it needed to be returned. I believe these calls came from another U-Haul in the same town but not the Fisherville Road U-Haul we were returning it to. I would recommend renting from the Fisherville Road U-Haul.
Micheal S.I was taken aback by the verification process before I could get my keys. I didn't know I needed that info, so I was lucky my reference person picked up the call so I could rent the truck. This is something that should be communicated before I had arrived so I could let the person know to expect a call, or to bring another form of verification. The person I spoke to on the 24/7 help line was very helpful and kind, and let me know what she needed to do to approve me so that I could get the keys.
Laura B.Our local Uhaul was extremely helpful and caring of our situation. Couldn't be more grateful!
BRANDI P.